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The 4th edition of the 'Internet Plumbing and Heating Market Report – UK 2016-2020 Analysis' comprises a detailed study of the online plumbing and heating product markets and analyses current trends by product sector. It includes comment on future prospects and implications for all companies that sell plumbing products online, including specialist online plumbing retailers and the industry as a whole.

Key sections covered:

• Market overview - size, change, current trends and forecasts.
• Product sector review - size, product mix, trends etc. - baths and sanitaryware; shower controls and bathroom taps; shower enclosures, screens and trays; towel warmers and decorative radiators; and heating products.
• Supplier review - market shares of leading online specialists, supply structure, overview of non-specialists.
• Sector characteristics - website functionality, pricing and discounts, distribution and delivery, and marketing.

Key areas of insight include:

• Internet market size by product sector – overall growth rates in recent years and forecasts to 2020.
• The UK has the highest rate of online purchasing in Europe, driven by faster broadband internet access and increased confidence to buy online. Almost 40 million UK users access the internet every day.
• With the roll-out of the 4G network across the UK, the number of consumers using a mobile device has nearly doubled in the last five years. Around one third of users now regard their smartphone as the most important means for going online.
• The market has continued to consolidate with the leading specialist players taking greater market share. However, there remain a large number of smaller specialists operating in addition to multi-channel non-specialists.
• Key online players - market shares of leaders – split by specialists and non-specialists.

MARKET OVERVIEW

• Overall market size by value, rates of change, current trends and future prospects.
• Economic overview, social and demographic trends, population growth, level of activity within the private RMI sector, consumer confidence and expenditure etc.
• Internet trends - including overall UK, e-retail market, mobile internet access, mobile devices, typical purchaser profile by age and sex, trends in online household goods purchases etc.
• Shopping trends - including increasing online research, higher expectations of shorter delivery times and costs, growth of ‘click and collect’ and alternative pick-up locations, importance of social networking, influence of customer reviews and blogs, easier identification of lowest prices, use of voucher codes, payment flexibility, importance of marketplace websites, and growth in digital advertising – particularly mobile.

PRODUCT TRENDS

• Overall product mix – by value and share – baths & sanitaryware, shower controls and bathroom taps, bathroom furniture & accessories, shower enclosures/trays/screens, towel warmers & decorative radiators, heating products.
• Key design trends by product sector – sustainability and the environment, affordable design, technological improvements including digital controls, minimalist and contemporary styles, space saving designs for small UK bathrooms, safety features, inclusive design etc.
• Use of own label – advantages and disadvantages, trends, positioning, influences.
• Branded product – growing number of products and brands offered.

SUPPLIER REVIEW

• Market shares of leading specialist online plumbing retailers.
• Review and analysis of leading online plumbing retailers, including company profile, turnover, key brands etc. Also summary of significant other online plumbing retailers.
• Overview of non-specialists, including merchant/trade channel, DIY multiples and other retail suppliers - store-based retailers, mail-order catalogues, grocery multiples, non-specialist marketplace retailers (such as Amazon) and plumbing manufacturers.
• Changes in structure of internet channel – specialists/non-specialists, key trends.

SUPPLIER REVIEW

• Functionality including comment on website design, optimisation measures including mobile, search facility, secure payment features, monitoring and feedback.
• Pricing including online price comparison tools, price matching facility, trade accounts and available discounts.
• Showroom facility including percentage of online plumbing retailers that also offer a showroom facility. Distribution including comment on delivery times, cost of delivery, order processing, delivery service – national or online retailer own, refund policy etc.
• Marketing including importance of word of mouth promotion, effectiveness of online advertising, use of video, social networking, applications and impact of customer reviews.
• Customer advice including growing importance as a supplier differential, live help facility, email facility, typical questions and answers.

Table Of Contents

Internet Plumbing and Heating Market Report - UK 2016-2020 Analysis
1. INTRODUCTION 7
1.1 BACKGROUND 7
1.2 SOURCES OF INFORMATION 7
2. SUMMARY and FUTURE PROSPECTS 9
2.1 SUMMARY 9
2.2 KEY TRENDS 10
2.3 FUTURE PROSPECTS 11
3. ECONOMIC ENVIRONMENT 13
3.1 GDP 13
3.2 INFLATION and INTEREST RATES 14
3.3 UNEMPLOYMENT 15
3.4 HOUSEHOLD CONSUMPTION 15
3.5 HOUSING and CONSTRUCTION 16
3.6 STERLING 17
3.7 POPULATION PROFILE 17
3.8 CONCLUSIONS 18
4. UK MARKET FOR INTERNET PLUMBING PRODUCTS 19
4.1 DEFINITION 19
4.2 MARKET OVERVIEW 20
4.2.1 Market Size 20
4.2.2 Market Background 20
4.3 INTERNET MARKET TRENDS AND INFLUENCES 21
4.3.1 E-retail Market 21
4.3.2 Internet Access (Fixed, Mobile, Superfast Broadband) 22
4.3.3 Mobile Internet Access (Smartphone, Tablet, Other) 23
4.3.4 Online Research (User Reviews, Blogs, Social Networks, Price Comparison) 25
4.3.5 Online Purchaser Profile 28
4.4 DIGITAL ADVERTISING 31
5. PRODUCTS 33
5.1 OVERALL PRODUCT MIX 33
5.2 PRODUCT SECTORS 34
5.2.1 Baths and Sanitaryware 34
5.2.2 Shower Controls and Bathroom/Kitchen Taps and Mixers 36
5.2.3 Shower Enclosures, Screens and Trays 38
5.2.4 Bathroom Furniture and Accessories 39
5.2.5 Towel Warmers and Decorative Radiators 43
5.2.6 Heating Products 44
5.3 USE OF OWN LABEL 45
5.4 BRANDED PRODUCT 46
6. SUPPLIERS 47
6.1 INTERNET DISTRIBUTION OVERVIEW 47
6.1.1 Channel Structure 47
6.1.2 Channel Share 49
6.2 SPECIALIST ONLINE PLUMBING RETAILERS 49
6.2.1 Market Shares 50
6.2.2 Key Suppliers 50
6.2.3 Other Suppliers 53
6.3 NON-SPECIALISTS 54
6.3.1 Channel Shares 55
6.3.2 Merchants 55
6.3.3 Distributors 56
6.3.4 DIY Multiples 57
6.3.5 Marketplace Websites 57
6.3.6 Other Retail 58
7. OPERATIONAL CHARACTERISTICS 60
7.1 FUNCTIONALITY 60
7.2 PRICING 61
7.3 SHOWROOM FACILITY 62
7.4 LOGISTICS AND RETURNS 64
7.5 MARKETING AND PROMOTION 65
7.6 CUSTOMER SUPPORT 67

List of Charts and Tables

CHART 1 UK INTERNET PLUMBING MARKET BY VALUE AND FORECASTS (£M DSP) 2011-2020 9
TABLE 2 GDP DATA - 2012-2015 - KEY CONSTITUENT ELEMENTS 13
CHART 3 INTEREST RATES AND INFLATION (CPI) FROM 2000-2020 15
CHART 4 PDI and SAVINGS RATIO AT CURRENT PRICES 2000-2020 16
TABLE 5 EXCHANGE RATE FLUCTUATIONS 2011-2017 - STERLING TO THE DOLLAR, AND THE EURO, SPOT RATES 17
TABLE 6 UK INTERNET PLUMBING MARKET BY VALUE (£M DSP) 2011-2020 20
CHART 7 UK E-RETAIL MARKET - % SHARE OF TOTAL RETAIL SALES 2011 - 2015 21
CHART 8 GB HOUSEHOLDS WITH INTERNET ACCESS 2005 - 2015 22
CHART 9 GB ADULTS ACCESSING THE INTERNET WITH A SMARTPHONE 2011 - 2015 24
CHART 10 GB ADULTS ACCESSING THE INTERNET WITH A SMARTPHONE BY AGE CATEGORY 2011 AND 2015 24
CHART 11 ONLINE RESEARCH PROFILE BY AGE CATEGORY AND GENDER 2015 26
CHART 12 SOCIAL NETWORKING USER PROFILE BY AGE CATEGORY AND GENDER 2015 27
CHART 13 ONLINE PURCHASER PROFILE BY AGE CATEGORY 2011 AND 2015 28
CHART 14 ONLINE PURCHASER PROFILE BY GENDER 2011 AND 2015 29
CHART 15 ONLINE PURCHASERS OF HOUSEHOLD GOODS BY AGE AND GENDER 2015 30
CHART 16 DIGITAL ADVERTISING - % MIX BY SECTOR H1-2015 - PAID FOR SEARCHES, DISPLAY ADVERTISING, PAID FOR CLASSIFIEDS, OTHERS 31
CHART 17 INTERNET PLUMBING PRODUCTS % PRODUCT MIX BY VALUE 2015 - BATHS AND SANITARYWARE, HEATING, BATHROOM FURN and ACCESSORIES, SHOWER CONTROLS, OTHER SHOWER PRODUCTS, TOWEL WARMERS/DECORATIVE RADIATORS. 33
TABLE 18 INTERNET PLUMBING MARKET SIZE BY PRODUCT CATEGORY 2015 (£M DSP) 33
CHART 19 INTERNET PLUMBING MARKET - % OWN LABEL / BRANDED PRODUCTS SHARE BY VALUE 2011 AND 2015 45
TABLE 20 KEY ADVANTAGES AND DISADVANTAGES OF OWN-LABEL PRODUCTS 46
CHART 21 INTERNET DISTRIBUTION CHANNEL STRUCTURE FOR PLUMBING PRODUCTS - NON-SPECIALISTS/SPECIALISTS 48
CHART 22 UK INTERNET PLUMBING MARKET - % CHANNEL SHARE BY VALUE 2015 - SPECIALISTS/NON-SPECIALISTS 49
TABLE 23 SPECIALIST ONLINE PLUMBING RETAILERS - % MARKET SHARES BY VALUE 2015 50
TABLE 24 NON-SPECIALISTS - % CHANNEL SHARE BY VALUE 2015 (MERCHANTS/DISTRIBUTORS, DIY MULTIPLES, OTHER RETAIL) 55
CHART 25 SPECIALIST ONLINE PLUMBING RETAILERS WITH SHOWROOM FACILITY - % SHARE BY VOLUME 2015 63

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