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Leveraging a Reconstituted Service Assurance Market 

  • December 2015
  • -
  • Frost & Sullivan
  • -
  • 31 pages

Executive Summary

Like many aspects of the telecom industry, the service assurance sector is undergoing profound change. This report is the third in a series of reports reflecting those changes. Driven by both opportunity and competition, communications service providers (CSPs) are looking ahead to prepare for a very different future organizationally, operationally, technically and, perhaps most of all, with regards to their service portfolios.

The door to opportunity has been opened by data—lots of it. How adept CSPs are in collecting, correlating, and analyzing the data, and sharing the intelligence derived from it, will determine a CSP’s ability to meet this future. The task of supporting CSPs in this effort has historically fallen to suppliers of both test systems and service assurance solutions. This report looks at how the aspirations, priorities and strategies of these suppliers differ from those they held just three years ago; and notes that suppliers have begun to come together to better enable the exploitation of the opportunity before them and their CSP customers.
Stratecast continues to follow the money trail in service assurance to see how supplier strategies are playing out in this space. This report shows that much of the money, through acquisition, is going to three efforts: (1) extending test technologies to the full service lifecycle; and, in the process, attempting to redefine service assurance; (2) combining test and assurance technologies into platform solutions; (3) unifying the sources of network, control and user data, in order to generate a more complete picture of the user experience.

Acquisition has been rampant in the service assurance space for the last several years, and Stratecast expects that to continue. This report examines how the latest spate of acquisitions differs from those from three years ago. In a separate section, it looks at the strategies of some of the suppliers making those acquisitions, as well as some that have gone the other route and remained focused on internal development. Also in this report, is a brief look at DevOps and how companies are utilizing its best practices to reach their goals more quickly.


Table Of Contents

Leveraging a Reconstituted Service Assurance Market 
Leveraging a Reconstituted Service Assurance Market 5
Executive Summary 5
Introduction 6
The Pre-Reconstituted Service Assurance Space 7
From Aspiration to Transformation 8
Ending the “Best of” Debate 9
The Rush to Realign 10
Big Bets Placed on Broad Solutions 11
NetScout's Multi-billion Dollar Assurance Bet 11
Spirent Testing the Waters of Customer Experience 12
EXFO Reunites the User Plane and Control Plane 12
MYCOM OSI Accepts Fault for Minimizing Service Impact 13
JDSU Goes against the Grain of Consolidation 13
Other Paths to Unified Assurance 13
Unified Assurance Requires More than Technology14
Assured Quality is the VoLTE Differentiator 15
Reconstituting Service Assurance18
Alcatel-Lucent 19
Ericsson 21
EXFO 22
MYCOM OSI 24
NetCracker Technologies 25
NetScout 26
Spirent 28
The Last Word30

List of Exhibits

Exhibit 1: Top Aspirations for Service Assurance Roadmaps 8
Exhibit 2: The Best of Approaches to Service Assurance and OSS 10
Exhibit 3: Positioning for the Future 11
Exhibit 4: HD Voice Services Deployed Globally 16
Exhibit 5: How the Complexity Increases in Next-Gen Voice 17
Exhibit 6: Alcatel-Lucent's Motive Dynamic Operations Architecture 20
Exhibit 7: Ericsson Expert Analytics 22
Exhibit 8: EXFO Analytics and Correlation 23
Exhibit 9: MYCOM OSI Next Generation Unified Service Assurance Architecture 24
Exhibit 10: NetCracker 10 Operations, Revenue and Customer Management Supported by
Analytics 25
Exhibit 11: NetScout nGeniusOne Service Assurance Platform 27
Exhibit 12: Spirent's In-Touch Impact Assessment Process 29

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