1. Market Research
  2. > Telecom Market Trends
  3. > The SaaS-based service assurance is entering the mainstream: Tier 2 and Tier 3 CSPs lead adoption

Increasing cost pressures and growing confidence in cloud-based delivery models are driving communications service providers (CSPs) to adopt the software-as-a-service (SaaS) model for service assurance (SA). Many CSPs worldwide are adopting the SaaS model, with Tier 2, Tier 3 and smaller CSPs leading the way, and we expect this adoption to increase in the next 5 years.

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The SaaS-based service assurance is entering the mainstream: Tier 2 and Tier 3 CSPs lead adoption

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