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Increasing cost pressures and growing confidence in cloud-based delivery models are driving communications service providers (CSPs) to adopt the software-as-a-service (SaaS) model for service assurance (SA). Many CSPs worldwide are adopting the SaaS model, with Tier 2, Tier 3 and smaller CSPs leading the way, and we expect this adoption to increase in the next 5 years.
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"SaaS delivery models for customer care systems will become increasingly popular over the next 5 years, and will account for 60% of new deals in 2020." Communications service providers' (CSPs') objective ...
This IDC study forecasts the worldwide voice and text messaging communications platform-as-a-service market to grow from $867 million in 2016 to $8.2 billion in 2021. The voice and text messaging CPaaS ...
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