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U.S. Creating a Culture of Health - A Survey of US Consumers 

  • January 2016
  • -
  • Frost & Sullivan
  • -
  • 138 pages


Benchmarking Consumer Attitudes on Health and Wellness Along the Road to Patient Engagement

This is an assessment of consumers' perceptions of their current health status, their engagement in health and health-related activities, and their use of mobile and wearable devices and health tracking applications. It is based on a Web-based survey of 1,500 adults, 18 years and older, who have health insurance coverage. Consumer segments were derived, with each segment having distinct attitudes, health behavior, and technology adoption patterns.

Summary of Key Findings

Overall, the most prevalent health conditions are hypertension ( %), depression/anxiety ( %), arthritis ( %), and diabetes ( %).

- Men have higher rates of hypertension ( % vs. %) while women report more depression/anxiety ( % vs. %). Interestingly, diabetes rates are more prevalent among men at % compared to just % among women.
Given the current interest in vitamins, it is no surprise that taking vitamins or supplements is the top health activity reported, followed by prescription medicines. Surprisingly, the use of non-prescription medicines is higher among men, along with the use of health-monitoring equipment.

Higher household income level is correlated with greater confidence in access to health services such as the right medical team, care in a timely fashion, and the ability to afford medical care.

- Across each of the health service capabilities, older consumers (aged 56 or older) are more confident in being able to access health services than younger consumers.

Table Of Contents

U.S. Creating a Culture of Health - A Survey of US Consumers 
1 RESEARCH OBJECTIVES AND METHODOLOGY

Research Objectives and Methodology
1 Key Objectives
2 Methodology

2 EXECUTIVE SUMMARY

Executive Summary
1 Current Health, Concern About Health, and Level of Engagement in Healthcare
2 Summary of Key Findings
3 Tracking of Health and Wellness Using Technology and Conventional Means
4 Summary of Key Findings
5 Summary of Key Findings
6 Use, Rating, and Future Use of Telehealth Services
7 Importance of Sources for Health Information and Communication Preferences

3 CONNECTED HEALTH CONSUMER SEGMENTS

Connected Health Consumer Segments
1 Derived Health Consumer Segments
2 Derived Health Consumer Segments
3 Budget-Constrained Health Consumers (16%)
4 Profile of Budget-Constrained Consumers
5 Self-Motivated Suburbanite Health Consumers (21%)
6 Profile of Self-Motivated Suburbanite Consumers
7 Afflicted Urban Professional Health Consumers (7%)
8 Profile of Afflicted Urban Professional Consumers
9 Physician-Dependent Senior Health Consumers (21%)
10 Profile of Physician-Dependent Senior Consumers
11 Engaged Urban Techie Health Consumers (19%)
12 Profile of Engaged Urban Techie Consumers
13 Healthcare Skeptic Health Consumers (17%)
14 Profile of Healthcare Skeptic Consumers
15 Derived Health Consumer Segments
16 Derived Health Consumer Segments
17 Derived Health Consumer Segments

4 HEALTH CONDITIONS, ACTIVITIES, AND CURRENT HEALTH STATUS OF CONSUMERS

Health Conditions, Activities, and Current Health Status of Consumers
1 Prevalence of Health Conditions in the United States
2 Prevalence of Health Conditions in the United States by Gender
3 Prevalence of Health Conditions in the United States by Age
4 Prevalence of Health Conditions in the United States by Income
5 Number of Health Conditions by Gender and Age
6 Opinion of Current Health by Gender and Age
7 Opinion of Current Health by Region and Income
8 Health-Related Activities by Gender
9 Health-Related Activities by Age
10 Health-Related Activities by Income
11 Current Health Compared to One Year Ago by Gender and Age
12 Current Health Compared to One Year Ago by Region and Income
13 Concern About Current Health Status by Gender and Age
14 Confidence in Access to Health Services by Gender
15 Confidence in Access to Health Services by Age
16 Confidence in Access to Health Services by Income
17 Engaged Healthcare Consumers by Gender and Age
18 Future Expectations to Maintain Health by Gender and Age
19 Future Expectations to Maintain Health by Region and Income

5 TRACKING OF HEALTH AND WELLNESS AMONG CONSUMERS

Tracking of Health and Wellness Among Consumers
1 Use of Mobile Apps to Track Health and Wellness by Gender and Age
2 Use of Wearable Sensors to Track Health and Wellness by Gender and Age
3 Use of Personal Health Records to Track Health and Wellness by Gender and Age
4 Use of Paper Records to Track Health and Wellness by Gender and Age

6 ACTIONS TAKEN AND MOTIVATIONS FOR IMPROVING HEALTH

Actions Taken and Motivations for Improving Health
1 Actions Taken to Improve Health in Past Two Years
2 Actions Taken to Improve Health in Past Two Years by Gender
3 Actions Taken to Improve Health in Past Two Years by Age
4 Actions Taken to Improve Health in Past Two Years by Age
5 Actions Taken to Improve Health in Past Two Years by Income
6 Actions Taken to Improve Health in Past Two Years by Income
7 Most Important Motivating Factors for Improving Health by Gender
8 Most Important Motivating Factors for Improving Health by Age
9 Most Important Motivating Factors for Improving Health by Income

7 EFFECTIVENESS OF HEALTH SERVICES AND TECHNOLOGIES AMONG CONSUMERS

Effectiveness of Health Services and Technologies Among Consumers
1 Effectiveness of Health Services and Technologies for Health by Gender
2 Effectiveness of Health Services and Technologies for Health by Gender
3 Effectiveness of Health Services and Technologies for Health by Age
4 Effectiveness of Health Services and Technologies for Health by Age
5 Effectiveness of Health Services and Technologies for Health by Income
6 Effectiveness of Health Services and Technologies for Health by Income

8 HEALTH INSURANCE COVERAGE AND AREAS FOR IMPROVEMENT

Health Insurance Coverage and Areas for Improvement
1 Primary Form of Health Insurance by Gender and Age
2 Primary Form of Health Insurance by Region and Income
3 Rating of Health Insurance Coverage by Gender and Age
4 Rating of Health Insurance Coverage by Region and Income
5 Health Insurance Improvement Areas by Gender
6 Health Insurance Improvement Areas by Age
7 Enough Information to Make Decisions About Health Insurance by Gender and Age
8 Rating of Communications with Health Insurance Provider by Gender and Age

9 HEALTHCARE PROFESSIONAL INTERACTIONS AND RATINGS ON SERVICE DELIVERY

Healthcare Professional Interactions and Ratings on Service Delivery
1 Average Number of Visits to Healthcare Professional in Past Two Years by Gender and Age
2 Rating of Healthcare Professional by Gender and Age
3 Rating of Healthcare Professional by Gender
4 Rating of Healthcare Professional by Age
5 Frustration with Healthcare Provider in Past Two Years by Gender and Age
6 Confused About Healthcare Information in Past Two Years by Gender and Age
7 Importance of Sources for Health Information by Gender
8 Importance of Sources for Health Information by Age
9 Communication Preferences for Healthcare Providers by Gender
10 Communication Preferences for Healthcare Providers by Age
11 Importance of Viewing Personal Health Records by Gender and Age
12 Importance of Viewing Personal Health Records by Region and Income

10 ADOPTION OF TELEHEALTH SERVICES BY CONSUMERS

Adoption of Telehealth Services by Consumers
1 Use of Telehealth Services in Past Two Years by Gender and Age
2 Use of Telehealth Services in Past Two Years by Region and Income
3 Rating of Telehealth Services by Gender and Age
4 Rating of Telehealth Services by Region and Income
5 Likelihood to Use Telehealth Services in the Future by Gender and Age
6 Likelihood to Use Telehealth Services in the Future by Region and Income
7 Likelihood to Pay for Expanded Health Analysis on Mobile Apps by Gender and Age
8 Likelihood to Pay for Expanded Health Analysis on Mobile Apps by Region and Income

11 RESPONDENT PROFILE

Respondent Profile
1 Region by Gender and Age
2 Area by Gender and Age
3 Gender by Age and Area
4 Age by Gender and Area
5 Ethnicity by Gender and Age
6 Marital Status by Age
7 Marital Status by Gender
8 Number of People in Household by Gender and Age
9 Type of Household by Gender and Age
10 Number of Children in Household by Gender and Age
11 Average Gross Household Income in US Dollars by Gender and Age
12 Level of Education by Gender and Age
13 Current Occupation by Gender and Age
14 Risk Level of Work Environment by Gender and Age

12 APPENDIX:STRESSES AND SATISFACTION WITH LIFE

APPENDIX:Stresses and Satisfaction with Life
1 Most Stressful Aspects Impacting Health by Gender
2 Most Stressful Aspects Impacting Health by Age
3 Satisfaction with Life by Gender
4 Satisfaction with Life by Age

13 APPENDIX:TECHNOLOGY PROFILE

APPENDIX:Technology Profile
1 Mobile Device Ownership by Gender
2 Mobile Device Ownership by Age
3 Mobile Operating System by Gender
4 Mobile Operating System by Age
5 Legal Disclaimer

14 THE FROST and SULLIVAN STORY

The Frost and Sullivan Story
1 The Frost and Sullivan Story
2 Value Proposition: Future of Your Company and Career
3 Global Perspective
4 Industry Convergence
5 360º Research Perspective
6 Implementation Excellence
7 Our Blue Ocean Strategy

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