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2016 Global Outlook for the Healthcare Industry : Value-Based Healthcare Transformation Drives Opportunity

In this research deliverable, Frost & Sullivan’s senior analyst team across the healthcare sector provides bold perspectives and predictions for the industry in 2016. The markets covered include pharmaceuticals and biotech, medical devices, medical imaging, and healthcare IT, amongst others. The analysis captures the impact of trends that are expected to transpire over the upcoming year. 2016 is poised to be the year when the impact of value-based healthcare transformation will be felt by most. Accordingly, as organizations make shifts for the future, this study provides guidance on where to find the greatest opportunities for expansion.

- This Report – Global CSP Billing 2015 Edition Part 6: Global Business Drivers, Market Trends, and New Solution Strategies. This report defines the key business drivers and market trends relative to end-to-end billing, and those specifically for mediation, rating & charging, other core billing, policy, interconnect & settlement, and partner management.

Key insights include:

- Data Volumes and Technology Evolution – The changing global CSP market is still driven by increasing data volumes, evolution of both network and user device technology, as well as recent new business models for meeting end-customer needs. The communications industry is rapidly advancing from the delivery of just network technology services to one of partner ecosystems and complex business models.

- Monetization Systems and Processes Must Support New Business Concepts – For the first time in history, humans are now in a direct path with four categories of technology: devices, the cloud, connected machines, and applications. The monetization processes must support the way digital service providers engage customers with these technologies, rather than the billing systems and processes dictating what types of services these businesses can provide.

- New Business Models Are Working – Some regional markets, especially in the developing areas of Asia Pac and Africa, are using new monetization business models to change how services are provided. Most significant is the introduction of “time-based” mobile data access, rather than the industry-standard megabyte-based volume measure of usage pricing. Customer-centric services are advancing rapidly, due to the agility demonstrated by some monetization systems.


Table Of Contents

Global CSP Billing 2015 Edition Part 6: Global Business Drivers, Market Trends, and New Solution Strategies 
Executive Summary 5
Introduction 8
Market Definition of End-to-End Billing 9
Billing Mediation 10
Rating and Charging and Other Core Billing 11
Policy Management (Rules Function) 12
Interconnect and Settlement 13
Partner Management 13
Monetization is About Data Today and Even More Data Tomorrow14
There is an App for That 14
New Things Are Coming 15
Communications Industry is at the Center of Partner Ecosystems 16
The CSP Conundrum: Becoming More for a Growing Audience 16
Business Drivers for Advanced Monetization Models 17
Installed Systems and Processes Lack Market Responsiveness 17
Demand Side Customer (Consumer, Small Business, Enterprise) Expectations 19
The Evolving Digital Services Supplier Ecosystem 21
Business Management is No Longer One Size Fits All 23
Business Model Evolution Means Different Solutions for Different Business Needs 23
B2C Consumer Services Solutions 24
Business Model #1 - Cloud-Based Overlay for Real-Time Solution Responsiveness 25
Business Model #2 - Real-Time Contextual Awareness 26
Business Model #3 - Time-Based Mobile Data Access 29
IoT Business and Enterprise Customer Solutions 31
Large Business and Enterprise Internal Services 33
B2B2X Business and Enterprise Customer Solutions 36
Wholesale Revenue Management Partnership Services 38
Cross-Industry 20 Business Solutions 41
The Last Word 45

List of Exhibits

Exhibit 1: CSP End-to-End Billing and Policy Management 9
Exhibit 2: Today It is All About Data and the Mobile App 14
Exhibit 3: What Will the Next Suite of Life Changing Improvements Bring? 15
Exhibit 4: CSP-Delivered Network Connectivity Services - The Basis for Everything 17
Exhibit 5: Existing ODAM Environment Cannot Effectively Meet Today's Business Needs 19
Exhibit 6: Customer Service Demands Are Now More Complex20
Exhibit 7: Digital Services Provider Partner Ecosystem 22
Exhibit 8: One Size Fits All Monetization Solution is No Longer Practical 24
Exhibit 9: B2C End-to-End Consumer Billing 25
Exhibit 10: Cloud-Based Overlay to Installed Business Management Systems 26
Exhibit 11: Consumer B2C - Contextual Awareness and Pricing Offers to Match 28
Exhibit 12: Hypothetical Example of Time-Based Mobile Broadband Access 30
Exhibit 13: Monetization Flow for IoT Based B2B2X Partner Ecosystem Solutions 32
Exhibit 14: Large Businesses Want Configurable Offerings and Pricing Plans 35
Exhibit 15: GRU Business and Compensation Agreement Relationships 37
Exhibit 16: Wholesale Partner Management - Two Billing Segments as One 39
Exhibit 17: Centralized Global Digital Services Partnership Administration 40
Exhibit 18: Enterprise Ecosystem Enablement Monetization Functions 41
Exhibit 19: Cross-Industry 20 Enterprise Ecosystem Enabled Virtual Services 42
Exhibit 20: Infonova Cross-Industry 20 Multi-Tenant Business Architecture 43

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