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Big Data Analytics in Europe's Public Sector

  • January 2016
  • -
  • Frost & Sullivan
  • -
  • 66 pages

Increasing Real-world Implementations Offer a Glimpse of Vast Opportunities Awaiting the Public Sector

The public sector has vast amounts of data it has historically held, managed, and used. Today, it faces increasing user (citizen) expectations to improve existing services and expand across areas like healthcare as the elderly population increases globally, while improving efficiency under increasing budgetary pressures. Big Data Analytics (BDA) can help tackle these challenges. As an impartial overview of potential applications and benefits, this research leverages broad documentary research and interviews with BDA ecosystem participants to serve as inspiration and orientation to public sector bodies that want to tap into the potential of BDA.

Key Findings
- Big Data Analytics (BDA) has become a well-know concept among private sector organisations and is on track to reach the same omni-presence in the public sector.
- BDA initiatives have commenced in the public sector and help federal, regional, and local public sector organisations improve the services they deliver with greater effectiveness and efficiency. As a set of technologies and approaches BDA is bringing about a paradigm shift in the way organisations make decisions.
- On par with private sector organisations, the public sector faces increasing user (citizen) expectations to improve existing services. Moreover, it has to cope with rising demand in healthcare, for example, as the elderly population increases across the globe. At the same time, it must improve efficiency under increasing budgetary pressures as Western economies’ expected economic growth going forward will not be able to support traditional welfare state budgets.
- Improvement opportunities span along the whole value chain of service delivery, from citizen-facing front-office processes, on to interfaces with public sector systems, and back-office activities where workflow optimisation, records management, and analytics solutions drive efficiency of operations
The public sector has arguably long been working with Big Data. However, the past few years have seen a multiplication through the emergence of new data sources, notably sensor and user-generated online interaction data, and the cost of analysing this data has decreased just as significantly.
- BDA can play an important role in public sector aspirations to reach policy objectives and revamp economic strategies, as well as in helping transform a country into a leading digital economy.
- The Big Data discourse has predominantly been driven by ICT vendors and service providers to date, which has emphasised technology. Yet it is important to build a better understanding of the outcomes that the technology, used as a tool, can achieve in pursuit of the public sector’s policy objectives and challenges.
- The focus of this research service is, therefore, on bringing together a number of the many good examples that adopters of BDA solutions have realised. As an impartial overview of potential applications and benefits, it provides inspiration, orientation, and best practice guidance for other public sector bodies that want to tap into the potential of BDA.
- Exploding data volume, velocity, and variety, as well as differing veracity and value, let the quest for solutions that create true value continue.

Table Of Contents

Big Data Analytics in Europe's Public Sector
1. EXECUTIVE SUMMARY

Executive Summary
Key Findings

2. METHODOLOGY

Methodology
Objective, Scope, and Methodology

3. FUNDAMENTALS—PUBLIC SECTOR

Fundamentals—Public Sector
Public Sector—A Basic Definition
Public Sector—Specific Challenges and Evolution
Public Sector Economic Significance?Government Expenditure as Percentage of Gross Domestic Product
Public Debt
Slowing Growth in Developed Countries

4. BIG DATA ANALYTICS

Big Data Analytics
Volume, Variety, Velocity, and Veracity
A Broader Take on BDA
Big Data in the Age of the Telegraph
Key Sources of Big Data
Big Data Analytics
Frost and Sullivan's Definitions
Generic Applications and Benefits of BDA
Potential BDA Application Areas across Industries
BDA Supplier Landscape

5. A FRAMEWORK FOR BIG DATA ANALYTICSAPPLICATIONS IN THE PUBLIC SECTOR

A Framework for Big Data AnalyticsApplications in the Public Sector
Big Data and Open Data
Size of the Big Data Opportunity in the Public Sector
Taxonomies of Applications
A Framework for Big Data Analytics Applications in the Public Sector

6. BIG DATA ANALYTICS USE CASES IN THE PUBLIC SECTOR

Big Data Analytics Use Cases in the Public Sector
Social Protection, and Public Order and Safety
Public Order and Safety
Health
Economic Affairs
Health, and Public Order and Safety
General Public Services (Traffic Management)
Further Applications

7. CHALLENGES AND SUCCESS FACTORS OF BIG DATA ANALYTICS INITIATIVES IN THE PUBLIC SECTOR

Challenges and Success Factors of Big Data Analytics Initiatives in the Public Sector
Conflicting Priorities, Objectives, and Challenges for Public Sector
Technological Challenges
Risk of Overreliance on BDA
Organisational Challenges
Privacy and Regulatory Challenges
Privacy, Security, Legitimacy, and a Normative Debate
Characteristics of Successful BDA Initiatives in the Public Sector

8. DISCUSSION

Discussion

9. THE FINAL WORD

The Final Word
Legal Disclaimer

10. THE FROST and SULLIVAN STORY

The Frost and Sullivan Story
Value Proposition—Future of Your Company and Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy

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