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Increasing Real-world Implementations Offer a Glimpse of Vast Opportunities Awaiting the Public Sector
The public sector has vast amounts of data it has historically held, managed, and used. Today, it faces increasing user (citizen) expectations to improve existing services and expand across areas like healthcare as the elderly population increases globally, while improving efficiency under increasing budgetary pressures. Big Data Analytics (BDA) can help tackle these challenges. As an impartial overview of potential applications and benefits, this research leverages broad documentary research and interviews with BDA ecosystem participants to serve as inspiration and orientation to public sector bodies that want to tap into the potential of BDA.
- Big Data Analytics (BDA) has become a well-know concept among private sector organisations and is on track to reach the same omni-presence in the public sector.
- BDA initiatives have commenced in the public sector and help federal, regional, and local public sector organisations improve the services they deliver with greater effectiveness and efficiency. As a set of technologies and approaches BDA is bringing about a paradigm shift in the way organisations make decisions.
- On par with private sector organisations, the public sector faces increasing user (citizen) expectations to improve existing services. Moreover, it has to cope with rising demand in healthcare, for example, as the elderly population increases across the globe. At the same time, it must improve efficiency under increasing budgetary pressures as Western economies’ expected economic growth going forward will not be able to support traditional welfare state budgets.
- Improvement opportunities span along the whole value chain of service delivery, from citizen-facing front-office processes, on to interfaces with public sector systems, and back-office activities where workflow optimisation, records management, and analytics solutions drive efficiency of operations
The public sector has arguably long been working with Big Data. However, the past few years have seen a multiplication through the emergence of new data sources, notably sensor and user-generated online interaction data, and the cost of analysing this data has decreased just as significantly.
- BDA can play an important role in public sector aspirations to reach policy objectives and revamp economic strategies, as well as in helping transform a country into a leading digital economy.
- The Big Data discourse has predominantly been driven by ICT vendors and service providers to date, which has emphasised technology. Yet it is important to build a better understanding of the outcomes that the technology, used as a tool, can achieve in pursuit of the public sector’s policy objectives and challenges.
- The focus of this research service is, therefore, on bringing together a number of the many good examples that adopters of BDA solutions have realised. As an impartial overview of potential applications and benefits, it provides inspiration, orientation, and best practice guidance for other public sector bodies that want to tap into the potential of BDA.
- Exploding data volume, velocity, and variety, as well as differing veracity and value, let the quest for solutions that create true value continue.
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