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This BCC Research report provides an understanding of what is driving the UC&C market and in what ways it is expected to evolve over a forecast period of five years from 2015 through 2020.

Use this report to:

Analyze unified communication and collaboration (UC&C) technologies and their evolving markets.
Understand how the UC&C market will grow and the trends impacting its adoption.
Assess the main UC&C categories, top provider market share, new technologies, new deployment trends, and the regional markets for UC&C, followed by five-year forecasts.
Gain insight into targeted telecommunication companies, communication service providers, UC integrators, IT managers, investors and futurists.

Highlights


The global market for unified communication and collaboration (UC&C) solutions totaled $22.6 billion and $26.5 billion in 2014 and 2015 respectively. The market should reach nearly $62 billion in 2020, demonstrating a compound annual growth rate (CAGR) of 18.5% from 2015 to 2020.
The on-premise UC&C system dominated the global UC&C deployment market, and wasvalued at $18.2 billion in 2015. The market should reach $37.8 billion in 2020, growing at a CAGR of 15.7%.
Hybrid deployment type is the fastest growing segment of the global UC&C market, totaling $1.8 billion in 2015 and $6.2 billion in 2020, growing at a CAGR of 28%.

STUDY GOALS AND OBJECTIVES

This report on the unified communication and collaboration (UC&C) market will give an overview of the most recent developments in the industry and provide a basis for expectation of its growth over the next five years.
There are varied definitions for what elements constitute this segment; however, for the purpose of this report BCC Research considers the UC&C market as an aggregation of components — hardware, software and services that directly bring unified communication to the end user. This mean that in this study sale of end points, UC software and platforms, and services that are sold as a complete UC solution for the deployment of a UC project are considered to be part of the UC&C market.

This report will analyze in depth UC&C technologies and the market they serve:

-The key market players in the UC&C market, their revenue trends in 2014 from UC&C solutions and market shares.
-The different UC&C segments of voice telephony, collaboration and conferencing, UC applications and contact center developing.
-The trends in geographical adoption of these solutions and the markets that need to be high on the radar for players looking for market growth over the next five years.
-The newest technology and user trends that are impacting this market and how market players are adapting.

REASONS FOR DOING THE STUDY

integrates disparate silos of communication. UC&C solutions are becoming the obvious choice for replacement systems as older business PBX systems reach end–of life. It is therefore prudent for IT managers to understand the direction in which UC&C technology is moving to make the best investments in the most appropriate solutions.
With the UC&C market becoming competitive, an understanding of technology trends, market growth as well as the challenges and drivers that will impact this industry is important to make sound purchasing decisions.

This study provides an understanding of what is driving the UC&C market and in what ways is it expected to evolve over a forecast period of five years from 2015 through 2020. This study will also address who, how and what will impact the growth of this market segment and next opportunities for growth.


Table Of Contents

Unified Communication and Collaboration: Technologies and Global Markets
CHAPTER 1 INTRODUCTION 2
STUDY GOALS AND OBJECTIVES 2
REASONS FOR DOING THE STUDY 2
SCOPE OF REPORT 3
INTENDED AUDIENCE 3
INFORMATION SOURCES 3
ANALYST'S CREDENTIALS 4
RELATED BCC RESEARCH REPORTS 4
BCC RESEARCH WEBSITE 4
DISCLAIMER 4
CHAPTER 2 SUMMARY 6
SUMMARY TABLE GLOBAL UC andC MARKET BY DEPLOYMENT TYPE, THROUGH 2020
($ MILLIONS) 7
SUMMARY FIGURE GLOBAL UC andC MARKET BY DEPLOYMENT TYPE, 2014-2020 ($
MILLIONS) 7
CHAPTER 3 OVERVIEW 10
HISTORY OF UCandC SOLUTIONS 10
CHANGING FACE OF UCandC 12
COLLABORATIVE SOLUTIONS GAINING IN ADOPTION 12
UCAAS, THE NEXT GROWTH FRONTIER 12
MOBILITY DRIVING GROWTH OF UCandC 13
TECHNOLOGY TRENDS 13
FIGURE 1 UC andC TECHNOLOGY CONTINUUM CURVE 14
UCandC MARKET CHARACTERISTICS 15
LOW AWARENESS OF UCandC TECHNOLOGY AMONG IT MANAGERS 15
FRAGMENTED MARKET 15
CLOUD/HOSTED MODEL IS GAINING POPULARITY 16
CONCERNS OVER DATA SECURITY AND PRIVACY STILL A KEY ISSUE 16
GOVERNMENT REGULATIONS AND POLICY 16
GOVERNMENT REGULATIONS FOR CLOUD-BASED TELECOMMUNICATION
PROVIDERS IN THE U.S. 16
UCandC AND HEALTHCARE INDUSTRY REGULATIONS 17
REGULATIONS IN THE BANKING, FINANCIAL SERVICES AND INSURANCE
(BFSI) AND GOVERNMENT SECTORS 18
CHAPTER 4 UCandC MARKETS 20
TABLE 1 GLOBAL UC andC MARKET BY SOLUTION SEGMENT, THROUGH 2020 ($
MILLIONS) 20
FIGURE 2 GLOBAL UCandC MARKET BY SOLUTION SEGMENT, 2014-2020 ($ MILLIONS) 21
MARKET BY BUSINESS SEGMENTS 22
BY BUSINESS SIZE 22
TABLE 2 GLOBAL UC andC MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS) 22
FIGURE 3 GLOBAL UC andC MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS) 22
BY REGION 23
TABLE 3 GLOBAL UC andC MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($
MILLIONS) 23
FIGURE 4 GLOBAL UC andC MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($
MILLIONS) 23
BY IT SEGMENT: HARDWARE, SOFTWARE AND SERVICES 24
TABLE 4 GLOBAL UC andC MARKET BY INFORMATION TECHNOLOGY SEGMENT,
THROUGH 2020 ($ MILLIONS) 25
FIGURE 5 GLOBAL UC andC MARKET BY INFORMATION TECHNOLOGY SEGMENT,
2014-2020 ($ MILLIONS) 25
CHAPTER 5 UCandC VOICE TELEPHONY 28
EVOLUTION OF VOICE SOLUTIONS 28
TABLE 5 GLOBAL TDM AND IP PBX SYSTEM SHIPMENTS MARKET SHARE BY REGION,
2014 AND 2015 (%) 28
MARKET FOR UCandC VOICE TELEPHONY 29
TABLE 6 GLOBAL TDM AND IP PBX UC andC MARKET BY VOICE TELEPHONY,
THROUGH 2020 ($ MILLIONS) 29
FIGURE 6 GLOBAL TDM AND IP PBX UC andC MARKET BY VOICE TELEPHONY,
2014-2020 ($ MILLIONS) 30
TABLE 7 GLOBAL UC andC VOICE TELEPHONY MARKET BY TOP VENDORS, 2014 ($
MILLIONS) 31
FIGURE 7 GLOBAL UC andC VOICE TELEPHONY MARKET SHARE BY TOP VENDORS,
2014 (%) 31
REGIONAL ANALYSIS OF UCandC VOICE TELEPHONY MARKET 32
TABLE 8 GLOBAL UC andC VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS) 33
FIGURE 8 GLOBAL UC andC VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%) 33
AMERICAS REGION 34
EUROPE, MIDDLE EAST, AND AFRICA (EMEA) REGION 34
ASIA-PACIFIC REGION 35
MARKET ANALYSIS BY DEPLOYMENT TYPE 35
TABLE 9 GLOBAL UCandC VOICE TELEPHONY SOLUTIONS MARKET SHARE BY
DEPLOYMENT TYPE, THROUGH 2020 (%) 36
FIGURE 9 GLOBAL UC andC VOICE TELEPHONY SOLUTIONS MARKET SHARE BY
DEPLOYMENT TYPE, 2014-2020 (%) 36
ON-PREMISE UCandC VOICE TELEPHONY 36
MANAGED UCandC VOICE TELEPHONY 37
HOSTED/CLOUD-BASED UCandC VOICE TELEPHONY 37
Regional Markets for Hosted Voice Telephony 39
TABLE 10 GLOBAL HOSTED/CLOUD UC andC VOICE TELEPHONY MARKET BY REGION,
2014 ($ MILLIONS) 39
FIGURE 10 GLOBAL HOSTED/CLOUD UCandC VOICE TELEPHONY MARKET SHARE BY
REGION, 2014 (%) 39
CHAPTER 6 UCandC CONFERENCING 42
ANALYSIS OF THE GLOBAL UCandC CONFERENCING MARKET 43
TABLE 11 GLOBAL UC andC CONFERENCING MARKET BY SEGMENT, THROUGH 2020
($ MILLIONS) 43
FIGURE 11 GLOBAL UC andC CONFERENCING MARKET BY SEGMENT, 2014-2020 ($
MILLIONS) 43
TABLE 12 GLOBAL UC andC CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 45
FIGURE 12 GLOBAL UC andC CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 45
REGIONAL ANALYSIS OF THE UCandC CONFERENCING MARKET 46
TABLE 13 GLOBAL UC andC CONFERENCING MARKET BY SEGMENT AND REGION,
2014 ($ MILLIONS) 47
FIGURE 13 GLOBAL UC andC CONFERENCING MARKET BY SEGMENT AND REGION,
2014 ($ MILLIONS) 47
AMERICAS REGION 47
EUROPE, MIDDLE EAST AND AFRICA REGION (EMEA) 48
ASIA-PACIFIC REGION 48
SEGMENT ANALYSIS: UCandC WEB CONFERENCING MARKET 49
TABLE 14 GLOBAL UC andC WEB CONFERENCING MARKET, THROUGH 2020 ($
MILLIONS) 49
FIGURE 14 GLOBAL UC andC WEB CONFERENCING MARKET, 2014-2020 ($ MILLIONS) 50
UCandC WEB CONFERENCING SOLUTIONS AND VENDORS 50
TABLE 15 GLOBAL UC andC WEB CONFERENCING MARKET BY VENDOR, 2014 ($
MILLIONS) 51
FIGURE 15 GLOBAL UC andC WEB CONFERENCING MARKET SHARE BY VENDOR,
2014 (%) 51
REGIONAL ANALYSIS OF UCandC WEB CONFERENCING MARKET 53
TABLE 16 GLOBAL UC andC WEB CONFERENCING MARKET BY REGION, 2014 ($
MILLIONS) 53
FIGURE 16 GLOBAL UC andC WEB CONFERENCING MARKET SHARE BY REGION, 2014
(%) 53
Americas Region 54
EMEA Region 54
Asia-Pacific Region 55
HOSTED WEB CONFERENCING MARKET 56
TABLE 17 GLOBAL UC andC WEB CONFERENCING MARKET BY DEPLOYMENT TYPE,
THROUGH 2020 ($ MILLIONS) 56
FIGURE 17 GLOBAL UC andC WEB CONFERENCING MARKET BY DEPLOYMENT TYPE,
2014-2020 ($ MILLIONS) 56
SEGMENT ANALYSIS: THE UCandC VIDEOCONFERENCING MARKET 57
TRENDS IN UCandC VIDEOCONFERENCING TECHNOLOGIES 58
WEBRTC 59
VIDEOCONFERENCING AND MOBILITY 60
MARKET ANALYSIS 60
TABLE 18 GLOBAL UC andC VIDEOCONFERENCING MARKET, THROUGH 2020 ($
MILLIONS) 60
FIGURE 18 GLOBAL UC andC VIDEOCONFERENCING MARKET, 2014-2020 ($ MILLIONS) 60
MARKET ANALYSIS OF UCandC VIDEOCONFERENCING SOLUTION VENDORS 61
TABLE 19 GLOBAL UC andC VIDEOCONFERENCING MARKET BY VENDOR, 2014 ($
MILLIONS) 61
FIGURE 19 GLOBAL UC andC VIDEOCONFERENCING MARKET SHARE BY VENDOR,
2014 (%) 61
Cisco 62
Polycom 63
Huawei 63
Avaya 64
Lifesize 64
Vidyo 64
Telepresence Solutions 64
KEY ACQUISITIONS IN THE UCandC VIDEOCONFERENCING MARKET 65
REGIONAL ANALYSIS OF UCandC VIDEOCONFERENCING MARKET 65
TABLE 20 GLOBAL UC andC VIDEOCONFERENCING MARKET BY REGION, 2014 ($
MILLIONS) 66
FIGURE 20 GLOBAL UC andC VIDEOCONFERENCING MARKET SHARE BY REGION,
2014 (%) 66
Americas Region 67
EMEA Region 67
Asia-Pacific Region 67
HOSTED UCandC VIDEOCONFERENCING MARKET 68
TABLE 21 GLOBAL UC andC VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE,
THROUGH 2020 ($ MILLIONS) 68
FIGURE 21 GLOBAL UC andC VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE,
2014-2020 ($ MILLIONS) 68
TABLE 22 PRODUCT FEATURES OF POPULAR HOSTED VIDEOCONFERENCING
SOLUTIONS 69
New Technologies Driving the Cloud/Hosted Transition for
Videoconferencing 70
Challenges for Hosted Videoconferencing Adoption 71
SEGMENT ANALYSIS: UCandC AUDIO CONFERENCING MARKET 71
MARKET ANALYSIS OF THE GLOBAL UCandC AUDIO CONFERENCING MARKET 72
TABLE 23 GLOBAL UCandC AUDIO CONFERENCING MARKET, THROUGH 2020 ($
MILLIONS) 72
FIGURE 22 GLOBAL UC andC AUDIO CONFERENCING MARKET, 2014-2020 ($
MILLIONS) 72
TABLE 24 GLOBAL AUDIO CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 73
FIGURE 23 GLOBAL AUDIO CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 74
REGIONAL ANALYSIS OF UCandC AUDIO CONFERENCING MARKET 75
TABLE 25 GLOBAL UC andC AUDIO CONFERENCING MARKET BY REGION, 2014 ($
MILLIONS) 75
FIGURE 24 GLOBAL UC andC AUDIO CONFERENCING MARKET SHARE BY REGION,
2014 (%) 76
Americas Region 76
EMEA Region 77
Asia-Pacific Region 77
HOSTED UCandC AUDIO CONFERENCING MARKET 78
CHAPTER 7 UC COLLABORATIVE APPLICATIONS 80
TABLE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020 ($
MILLIONS) 80
FIGURE 25 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020 ($
MILLIONS) 80
MARKET ANALYSIS OF UC COLLABORATIVE APPLICATIONS BY SUBSEGMENT 81
TABLE 27 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY SEGMENT, 2014
($ MILLIONS) 81
FIGURE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY
SEGMENT, 2014 (%) 81
UNIFIED MESSAGING 82
TABLE 28 KEY FEATURES OF TOP UCandC SOLUTIONS WITH UNIFIED MESSAGING
FEATURES BY VENDOR 83
IM AND PRESENCE 83
TABLE 29 KEY FEATURES OF TOP UC andC SOLUTIONS WITH IM/PRESENCE
FUNCTIONALITY BY VENDOR 84
COLLABORATION TOOLS AND SOCIAL NETWORKING APPLICATIONS 85
MOBILITY APPS 86
TABLE 30 GLOBAL MOBILITY APPS MARKET, THROUGH 2020 ($ MILLIONS) 87
FIGURE 27 GLOBAL MOBILITY APPS MARKET, 2014-2020 ($ MILLIONS) 87
TABLE 31 KEY FEATURES OF TOP UC andC SOLUTIONS WITH MOBILITY FEATURES BY
VENDOR 89
MARKET ANALYSIS FOR UC COLLABORATIVE APPLICATIONS 89
TABLE 32 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY VENDOR, 2014
($ MILLIONS) 90
FIGURE 28 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY
VENDOR, 2014 (%) 90
MARKET ANALYSIS FOR ENTERPRISE MESSAGING PLATFORMS 91
HOSTED UC COLLABORATIVE APPLICATIONS MARKET 92
TABLE 33 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS
MARKET BY REGION, 2014 ($ MILLIONS) 92
FIGURE 29 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS
MARKET BY REGION, 2014 ($ MILLIONS) 92
CHAPTER 8 CONTACT CENTER 95
MARKET ANALYSIS FOR UCandC CONTACT CENTER SOLUTIONS 95
TABLE 34 GLOBAL UC andC CONTACT CENTER MARKET, THROUGH 2020 ($ MILLIONS) 95
FIGURE 30 GLOBAL UC andC CONTACT CENTER MARKET, 2014-2020 ($ MILLIONS) 96
TABLE 35 GLOBAL UC andC CONTACT CENTER MARKET BY VENDOR, 2014 ($
MILLIONS) 97
FIGURE 31 GLOBAL UC andC CONTACT CENTER MARKET SHARE BY VENDOR, 2014
(%) 97
UCandC CONTACT CENTER VENDORS AND THEIR OFFERINGS 98
Avaya 98
Cisco 98
Genesys 99
Interactive Intelligence 99
Huawei 99
Unify 99
Mitel 100
REGIONAL UCandC CONTACT CENTER MARKETS 100
TABLE 36 GLOBAL UC andC CONTACT CENTER MARKET BY REGION, 2014 ($
MILLIONS) 100
FIGURE 32 GLOBAL UC andC CONTACT CENTER MARKET SHARE BY REGION, 2014 (%) 100
HOSTED UCandC CONTACT CENTER MARKET 101
Regional Markets for Hosted/Cloud-based UC Contact Center
Solutions 102
TABLE 37 GLOBAL HOSTED/CLOUD-BASED UCandC CONTACT CENTER MARKET BY
REGION, 2014 ($ MILLIONS) 102
FIGURE 33 GLOBAL HOSTED/CLOUD-BASED UC andC CONTACT CENTER MARKET BY
REGION, 2014 ($ MILLIONS) 102
Hosted UCandC Contact Center Solutions - An Overview of Key
Offerings 103
Genesys 103
Cisco 103
Interactive Intelligence 103
Mitel 104
Avaya 104
CHAPTER 9 REGIONAL UCandC MARKETS 106
TABLE 38 GLOBAL UC andC MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS) 106
FIGURE 34 GLOBAL UC andC MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS) 106
AMERICAS REGION 107
TABLE 39 AMERICAS UC andC MARKET BY SOLUTION TYPE, THROUGH 2020 ($
MILLIONS) 108
FIGURE 35 AMERICAS UC andC MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 108
VOICE TELEPHONY 109
CONFERENCING SOLUTIONS 109
Web Conferencing 109
Videoconferencing 109
Audio Conferencing 110
EUROPE, MIDDLE EAST AND AFRICA (EMEA) REGION 111
TABLE 40 EMEA UCandC MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 112
FIGURE 36 EMEA UC andC MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 112
VOICE TELEPHONY 113
CONFERENCING MARKET 114
Audio Conferencing 114
Videoconferencing 114
Web Conferencing 114
HOSTED UCandC MARKET IN THE EMEA REGION 117
TABLE 41 EMEA UC andC MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($
MILLIONS) 117
FIGURE 37 EMEA UC andC MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($
MILLIONS) 117
ASIA-PACIFIC REGION 118
TABLE 42 ASIA-PACIFIC UCandC MARKET BY SOLUTION TYPE, THROUGH 2020 ($
MILLIONS) 119
FIGURE 38 ASIA-PACIFIC UC andC MARKET BY SOLUTION TYPE, 2014-2020 ($
MILLIONS) 119
DRIVERS AND CHALLENGES 120
ASIA-PACIFIC BUSINESS CHARACTERISTICS AND UCandC ADOPTION 121
VOICE TELEPHONY 121
CONFERENCING 121
Web Conferencing 122
Videoconferencing 123
Audio Conferencing 123
HOSTED UCandC MARKET IN ASIA-PACIFIC 124
TABLE 43 ASIA-PACIFIC VENDORS OF UCandC SOLUTIONS, 2014 124
CHAPTER 10 APPLICATION OF UCandC BY ENTERPRISE SIZE 128
ANALYSIS OF UCandC MARKET BY SIZE OF BUSINESS 128
TABLE 44 GLOBAL ENTERPRISE UC andC MARKET BY SIZE OF BUSINESS AND
SOLUTION TYPE, 2014 ($ MILLIONS) 129
FIGURE 39 GLOBAL ENTERPRISE UC andC MARKET BY SIZE OF BUSINESS AND
SOLUTION TYPE, 2014 ($ MILLIONS) 129
TABLE 45 GLOBAL UC andC MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND
LARGE ENTERPRISES, 2014 (%) 130
FIGURE 40 GLOBAL UC andC MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM
AND LARGE ENTERPRISES, 2014 (%) 130
U.S. SMALL-MEDIUM BUSINESS SECTOR FOR UCandC SOLUTIONS 131
Factors Driving Growth in UCandC for SMBs 131
CHAPTER 11 UCandC BY INDUSTRY SECTORS 134
APPLICATION OF UCandC SOLUTIONS BY INDUSTRY SEGMENT 134
HEALTHCARE INDUSTRY 134
TABLE 46 UC andC SOLUTIONS FOR THE HEALTHCARE INDUSTRY 135
FINANCIAL SERVICES INDUSTRY 136
MANUFACTURING INDUSTRY 136
FINANCE/STOCK TRADING 137
HOSPITALITY INDUSTRY 137
TABLE 47 UC andC SOLUTIONS FOR THE HOSPITALITY INDUSTRY 137
PUBLIC SECTOR (GOVERNMENT) 138
EDUCATION SECTOR 138
TABLE 48 UC andC SOLUTIONS FOR THE EDUCATION SECTOR 139
ANALYSIS OF GLOBAL UCandC MARKET BY INDUSTRY SECTOR 140
TABLE 49 GLOBAL UCandC MARKET REVENUE BY INDUSTRY SECTOR, 2014 ($
MILLIONS) 140
FIGURE 41 GLOBAL UC andC MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 141
REGIONAL MARKET ANALYSIS FOR UCandC SOLUTIONS BY INDUSTRY SECTOR 142
AMERICAS REGION 142
TABLE 50 AMERICAS UC andC MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 143
FIGURE 42 AMERICAS UC andC MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 143
EMEA REGION 145
TABLE 51 EMEA UC andC MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 145
FIGURE 43 EMEA UC andC MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 145
ASIA-PACIFIC 147
TABLE 52 ASIA-PACIFIC UCandC MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 147
FIGURE 44 ASIA-PACIFIC UC andC MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 147
CHAPTER 12 MARKET FOR UCandC BY TYPE OF DEPLOYMENT: ON-PREMISE OR
CLOUD/HOSTED 150
TYPES OF UCandC DEPLOYMENT 150
ON-PREMISE UCandC DEPLOYMENT 150
HOSTED/CLOUD-BASED DEPLOYMENTS 151
HYBRID DEPLOYMENT 152
MARKET ANALYSIS FOR ON-PREMISE OR HOSTED UCandC DEPLOYMENT 152
TABLE 53 GLOBAL UC andC MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($
MILLIONS) 152
FIGURE 45 GLOBAL UC andC MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 152
REGIONAL DEPLOYMENT TRENDS FOR UCandC SOLUTIONS 154
TABLE 54 GLOBAL UC andC MARKET BY DEPLOYMENT TYPE AND REGION, 2014 ($
MILLIONS) 154
FIGURE 46 GLOBAL UC andC MARKET BY DEPLOYMENT TYPE AND REGION, 2014 (%) 154
CHAPTER 13 MARKET ANALYSIS FOR HOSTED/CLOUD-BASED UCAAS SOLUTIONS 158
TYPES OF CLOUD-BASED DEPLOYMENT 159
PUBLIC CLOUD UCAAS 159
PRIVATE CLOUD UCAAS 159
HYBRID CLOUD UCAAS 160
ADVANTAGES/DISADVANTAGES OF A CLOUD-BASED SOLUTION 160
ADVANTAGES 160
DISADVANTAGES 161
MARKET OVERVIEW OF HOSTED UCandC SOLUTIONS 161
TABLE 55 GLOBAL UCAAS MARKET BY SOLUTION TYPE, THROUGH 2020 ($
MILLIONS) 161
FIGURE 47 GLOBAL UCAAS MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 161
HOSTED VOICE TELEPHONY 162
HOSTED WEB CONFERENCING 163
HOSTED UC COLLABORATIVE APPLICATIONS 163
ANALYSIS OF MARKET PLAYERS IN THE UCAAS SEGMENT 163
TABLE 56 GLOBAL UCAAS MARKET BY SERVICE PROVIDER, 2014 ($ MILLIONS) 163
FIGURE 48 GLOBAL UCAAS MARKET SHARE BY SERVICE PROVIDER, 2014 (%) 165
ANALYSIS OF CLOUD/HOSTED OFFERINGS OF TOP UCAAS VENDORS 166
ANALYSIS OF STAND-ALONE UCAAS VENDORS 166
Microsoft 166
Citrix 167
Avaya 167
Cisco 167
NTT/Arkadin 167
Orange Business Services 168
Google 168
ATandT 169
HP 169
Telefonica 169
Verizon 170
BUSINESS SUITE FOR UCAAS 170
TABLE 57 GLOBAL BUSINESS SUITE MARKET BY UCAAS VENDOR, 2014 ($
MILLIONS/%) 171
ADDITIONAL UCAAS PROVIDERS 171
RingCentral 171
8X8 171
ShoreTel Sky 172
Vonage 172
West IP Communications 172
PGi 173
Fonality 173
Mitel 173
TABLE 58 SUBSCRIBERS TO BUSINESS SUITE UCAAS CLOUD SEATS, DECEMBER
2014 (UNITS/%) 174
PUBLIC AND PRIVATE BUSINESS SUITE UCAAS 174
TABLE 59 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (UNITS) 175
FIGURE 49 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (%) 175
REGIONAL ANALYSIS OF UCAAS MARKETS 176
TABLE 60 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, THROUGH 2020 ($
MILLIONS) 177
FIGURE 50 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, 2014-2020 ($
MILLIONS) 177
CHAPTER 14 EMERGING TECHNOLOGY TRENDS IN UCandC 180
TEAM COLLABORATION APPLICATIONS 180
WEBRTC 180
TABLE 61 FEATURES OF KEY WEBRTC APPLICATIONS IN THE UCandC MARKET 181
OTT APPLICATIONS 182
MOBILITY APPLICATIONS 182
IT AND MOBILITY TRENDS BY BUSINESS SIZE 183
MOBILITY TRENDS IN THE U.S. 183
VIRTUALIZATION 184
FEDERATION 184
NEW STANDARDS FOR UCandC SOLUTIONS 185
VOICE TELEPHONY SEGMENT 185
UC COLLABORATIVE APPLICATIONS STANDARDS 186
VIDEO AND AUDIO CONFERENCING STANDARDS 186
WEBRTC FOR VIDEOCONFERENCING 187
CONTACT CENTER SOLUTION STANDARDS 187
TABLE 62 NEW STANDARDS FOR UC andC SOLUTIONS BY TECHNOLOGY 187
UCandC FORUMS FOR STANDARDS DEVELOPMENT 188
CHAPTER 15 INDUSTRY STRUCTURE AND COMPETITIVE ANALYSIS 190
UCandC MARKET STRUCTURE 190
MARKET DRIVERS AND CHALLENGES 192
COMPETITIVE FACTORS 194
COMPETING ON THE VOICE TELEPHONY OR COLLABORATIVE APPS FRONT 194
STRATEGIC INVESTMENTS BY VENDORS 194
TECHNOLOGY AS A COMPETITIVE ADVANTAGE 195
CLOUD-HOSTED UCAAS CAPABILITY 195
MOBILITY APPLICATIONS BECOME INTEGRAL TO UCC SOLUTIONS 196
MARKET ANALYSIS 196
MARKET SHARE OF UCandC SOLUTION PROVIDERS 196
TABLE 63 GLOBAL UC andC SOLUTIONS MARKET BY PROVIDER, 2014 ($ MILLIONS) 197
FIGURE 51 GLOBAL UC andC SOLUTIONS MARKET SHARE BY PROVIDER, 2014 (%) 197
UCandC MARKET LEADERS 200
CISCO 200
MICROSOFT CORP. 200
AVAYA 201
INTERCALL 202
IBM 202
MITEL 203
SHORETEL 203
ACQUISITIONS AND PARTNERSHIPS 203
TABLE 64 ANALYSIS OF KEY ACQUISITIONS IN THE UCandC MARKET, 2003-2015 204
PRICING TRENDS FOR UCandC SOLUTIONS 207
PURCHASING INFLUENCES FOR UCandC SOLUTIONS 207
CHAPTER 16 COMPANY PROFILES 210
8X8 INC. 210
ALCATEL-LUCENT ENTERPRISE 210
ATandT 211
AVAYA 211
BLUE JEANS NETWORKS 212
BT GLOBAL SERVICES 212
CISCO SYSTEMS INC. 213
CITRIX SYSTEMS INC. 213
HEWLETT PACKARD (HP) 214
HUAWEI TECHNOLOGIES CO. LTD. 215
IBM 215
INTERACTIVE INTELLIGENCE 216
INTERCALL 216
LIFESIZE 217
MICROSOFT 217
MITEL NETWORKS 217
NEC 218
NTT COMMUNICATIONS 219
ORANGE BUSINESS SERVICES 219
PANTERRA NETWORKS 220
POLYCOM INC. 220
RINGCENTRAL INC. 221
SHORETEL INC. 221
TELSTRA CORP. LTD. 222
TELEFONICA 222
UNIFY INC. 223
VERIZON COMMUNICATIONS 223
WEST CORP. 224
CHAPTER 17 APPENDIX 226
TABLE 65 SUMMARY OF KEY PATENTS IN THE UC andC MARKET 226

LIST OF TABLES

SUMMARY TABLE GLOBAL UC andC MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($
MILLIONS) 7
TABLE 1 GLOBAL UC andC MARKET BY SOLUTION SEGMENT, THROUGH 2020 ($
MILLIONS) 20
TABLE 2 GLOBAL UC andC MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS) 22
TABLE 3 GLOBAL UC andC MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($
MILLIONS) 23
TABLE 4 GLOBAL UC andC MARKET BY INFORMATION TECHNOLOGY SEGMENT,
THROUGH 2020 ($ MILLIONS) 25
TABLE 5 GLOBAL TDM AND IP PBX SYSTEM SHIPMENTS MARKET SHARE BY REGION,
2014 AND 2015 (%) 28
TABLE 6 GLOBAL TDM AND IP PBX UC andC MARKET BY VOICE TELEPHONY, THROUGH
2020 ($ MILLIONS) 29
TABLE 7 GLOBAL UC andC VOICE TELEPHONY MARKET BY TOP VENDORS, 2014 ($
MILLIONS) 31
TABLE 8 GLOBAL UC andC VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS) 33
TABLE 9 GLOBAL UCandC VOICE TELEPHONY SOLUTIONS MARKET SHARE BY
DEPLOYMENT TYPE, THROUGH 2020 (%) 36
TABLE 10 GLOBAL HOSTED/CLOUD UC andC VOICE TELEPHONY MARKET BY REGION,
2014 ($ MILLIONS) 39
TABLE 11 GLOBAL UC andC CONFERENCING MARKET BY SEGMENT, THROUGH 2020 ($
MILLIONS) 43
TABLE 12 GLOBAL UC andC CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 45
TABLE 13 GLOBAL UC andC CONFERENCING MARKET BY SEGMENT AND REGION, 2014
($ MILLIONS) 47
TABLE 14 GLOBAL UC andC WEB CONFERENCING MARKET, THROUGH 2020 ($
MILLIONS) 49
TABLE 15 GLOBAL UC andC WEB CONFERENCING MARKET BY VENDOR, 2014 ($
MILLIONS) 51
TABLE 16 GLOBAL UC andC WEB CONFERENCING MARKET BY REGION, 2014 ($
MILLIONS) 53
TABLE 17 GLOBAL UC andC WEB CONFERENCING MARKET BY DEPLOYMENT TYPE,
THROUGH 2020 ($ MILLIONS) 56
TABLE 18 GLOBAL UC andC VIDEOCONFERENCING MARKET, THROUGH 2020 ($
MILLIONS) 60
TABLE 19 GLOBAL UC andC VIDEOCONFERENCING MARKET BY VENDOR, 2014 ($
MILLIONS) 61
TABLE 20 GLOBAL UC andC VIDEOCONFERENCING MARKET BY REGION, 2014 ($
MILLIONS) 66
TABLE 21 GLOBAL UC andC VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE,
THROUGH 2020 ($ MILLIONS) 68
TABLE 22 PRODUCT FEATURES OF POPULAR HOSTED VIDEOCONFERENCING
SOLUTIONS 69
TABLE 23 GLOBAL UCandC AUDIO CONFERENCING MARKET, THROUGH 2020 ($
MILLIONS) 72
TABLE 24 GLOBAL AUDIO CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 73
TABLE 25 GLOBAL UC andC AUDIO CONFERENCING MARKET BY REGION, 2014 ($
MILLIONS) 75
TABLE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020 ($
MILLIONS) 80
IFT125A - Unified Communication and Collaboration: Technologies and Global Markets
TABLE 27 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY SEGMENT, 2014
($ MILLIONS) 81
TABLE 28 KEY FEATURES OF TOP UCandC SOLUTIONS WITH UNIFIED MESSAGING
FEATURES BY VENDOR 83
TABLE 29 KEY FEATURES OF TOP UC andC SOLUTIONS WITH IM/PRESENCE
FUNCTIONALITY BY VENDOR 84
TABLE 30 GLOBAL MOBILITY APPS MARKET, THROUGH 2020 ($ MILLIONS) 87
TABLE 31 KEY FEATURES OF TOP UC andC SOLUTIONS WITH MOBILITY FEATURES BY
VENDOR 89
TABLE 32 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY VENDOR, 2014 ($
MILLIONS) 90
TABLE 33 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS
MARKET BY REGION, 2014 ($ MILLIONS) 92
TABLE 34 GLOBAL UC andC CONTACT CENTER MARKET, THROUGH 2020 ($ MILLIONS) 95
TABLE 35 GLOBAL UC andC CONTACT CENTER MARKET BY VENDOR, 2014 ($ MILLIONS) 97
TABLE 36 GLOBAL UC andC CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS) 100
TABLE 37 GLOBAL HOSTED/CLOUD-BASED UCandC CONTACT CENTER MARKET BY
REGION, 2014 ($ MILLIONS) 102
TABLE 38 GLOBAL UC andC MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS) 106
TABLE 39 AMERICAS UC andC MARKET BY SOLUTION TYPE, THROUGH 2020 ($
MILLIONS) 108
TABLE 40 EMEA UCandC MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 112
TABLE 41 EMEA UC andC MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($
MILLIONS) 117
TABLE 42 ASIA-PACIFIC UCandC MARKET BY SOLUTION TYPE, THROUGH 2020 ($
MILLIONS) 119
TABLE 43 ASIA-PACIFIC VENDORS OF UCandC SOLUTIONS, 2014 124
TABLE 44 GLOBAL ENTERPRISE UC andC MARKET BY SIZE OF BUSINESS AND
SOLUTION TYPE, 2014 ($ MILLIONS) 129
TABLE 45 GLOBAL UC andC MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND
LARGE ENTERPRISES, 2014 (%) 130
TABLE 46 UC andC SOLUTIONS FOR THE HEALTHCARE INDUSTRY 135
TABLE 47 UC andC SOLUTIONS FOR THE HOSPITALITY INDUSTRY 137
TABLE 48 UC andC SOLUTIONS FOR THE EDUCATION SECTOR 139
TABLE 49 GLOBAL UCandC MARKET REVENUE BY INDUSTRY SECTOR, 2014 ($
MILLIONS) 140
TABLE 50 AMERICAS UC andC MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 143
TABLE 51 EMEA UC andC MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 145
TABLE 52 ASIA-PACIFIC UCandC MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 147
TABLE 53 GLOBAL UC andC MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($
MILLIONS) 152
TABLE 54 GLOBAL UC andC MARKET BY DEPLOYMENT TYPE AND REGION, 2014 ($
MILLIONS) 154
TABLE 55 GLOBAL UCAAS MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 161
TABLE 56 GLOBAL UCAAS MARKET BY SERVICE PROVIDER, 2014 ($ MILLIONS) 163
TABLE 57 GLOBAL BUSINESS SUITE MARKET BY UCAAS VENDOR, 2014 ($
MILLIONS/%) 171
TABLE 58 SUBSCRIBERS TO BUSINESS SUITE UCAAS CLOUD SEATS, DECEMBER
2014 (UNITS/%) 174
TABLE 59 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (UNITS) 175
IFT125A - Unified Communication and Collaboration: Technologies and Global Markets
TABLE 60 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, THROUGH 2020 ($
MILLIONS) 177
TABLE 61 FEATURES OF KEY WEBRTC APPLICATIONS IN THE UCandC MARKET 181
TABLE 62 NEW STANDARDS FOR UC andC SOLUTIONS BY TECHNOLOGY 187
TABLE 63 GLOBAL UC andC SOLUTIONS MARKET BY PROVIDER, 2014 ($ MILLIONS) 197
TABLE 64 ANALYSIS OF KEY ACQUISITIONS IN THE UCandC MARKET, 2003-2015 204
TABLE 65 SUMMARY OF KEY PATENTS IN THE UC andC MARKET 226
IFT125A - Unified Communication and Collaboration: Technologies and Global Markets

LIST OF FIGURES
SUMMARY FIGURE GLOBAL UC andC MARKET BY DEPLOYMENT TYPE, 2014-2020 ($
MILLIONS) 7
FIGURE 1 UC andC TECHNOLOGY CONTINUUM CURVE 14
FIGURE 2 GLOBAL UCandC MARKET BY SOLUTION SEGMENT, 2014-2020 ($ MILLIONS) 21
FIGURE 3 GLOBAL UC andC MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS) 22
FIGURE 4 GLOBAL UC andC MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($
MILLIONS) 23
FIGURE 5 GLOBAL UC andC MARKET BY INFORMATION TECHNOLOGY SEGMENT,
2014-2020 ($ MILLIONS) 25
FIGURE 6 GLOBAL TDM AND IP PBX UC andC MARKET BY VOICE TELEPHONY,
2014-2020 ($ MILLIONS) 30
FIGURE 7 GLOBAL UC andC VOICE TELEPHONY MARKET SHARE BY TOP VENDORS,
2014 (%) 31
FIGURE 8 GLOBAL UC andC VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%) 33
FIGURE 9 GLOBAL UC andC VOICE TELEPHONY SOLUTIONS MARKET SHARE BY
DEPLOYMENT TYPE, 2014-2020 (%) 36
FIGURE 10 GLOBAL HOSTED/CLOUD UCandC VOICE TELEPHONY MARKET SHARE BY
REGION, 2014 (%) 39
FIGURE 11 GLOBAL UC andC CONFERENCING MARKET BY SEGMENT, 2014-2020 ($
MILLIONS) 43
FIGURE 12 GLOBAL UC andC CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 45
FIGURE 13 GLOBAL UC andC CONFERENCING MARKET BY SEGMENT AND REGION,
2014 ($ MILLIONS) 47
FIGURE 14 GLOBAL UC andC WEB CONFERENCING MARKET, 2014-2020 ($ MILLIONS) 50
FIGURE 15 GLOBAL UC andC WEB CONFERENCING MARKET SHARE BY VENDOR, 2014
(%) 51
FIGURE 16 GLOBAL UC andC WEB CONFERENCING MARKET SHARE BY REGION, 2014
(%) 53
FIGURE 17 GLOBAL UC andC WEB CONFERENCING MARKET BY DEPLOYMENT TYPE,
2014-2020 ($ MILLIONS) 56
FIGURE 18 GLOBAL UC andC VIDEOCONFERENCING MARKET, 2014-2020 ($ MILLIONS) 60
FIGURE 19 GLOBAL UC andC VIDEOCONFERENCING MARKET SHARE BY VENDOR, 2014
(%) 61
FIGURE 20 GLOBAL UC andC VIDEOCONFERENCING MARKET SHARE BY REGION, 2014
(%) 66
FIGURE 21 GLOBAL UC andC VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE,
2014-2020 ($ MILLIONS) 68
FIGURE 22 GLOBAL UC andC AUDIO CONFERENCING MARKET, 2014-2020 ($ MILLIONS) 72
FIGURE 23 GLOBAL AUDIO CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 74
FIGURE 24 GLOBAL UC andC AUDIO CONFERENCING MARKET SHARE BY REGION, 2014
(%) 76
FIGURE 25 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020 ($
MILLIONS) 80
FIGURE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY
SEGMENT, 2014 (%) 81
FIGURE 27 GLOBAL MOBILITY APPS MARKET, 2014-2020 ($ MILLIONS) 87
FIGURE 28 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY VENDOR,
2014 (%) 90
FIGURE 29 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS
MARKET BY REGION, 2014 ($ MILLIONS) 92
FIGURE TITLE PAGE NO.
FIGURE 30 GLOBAL UC andC CONTACT CENTER MARKET, 2014-2020 ($ MILLIONS) 96
FIGURE 31 GLOBAL UC andC CONTACT CENTER MARKET SHARE BY VENDOR, 2014 (%) 97
FIGURE 32 GLOBAL UC andC CONTACT CENTER MARKET SHARE BY REGION, 2014 (%) 100
FIGURE 33 GLOBAL HOSTED/CLOUD-BASED UC andC CONTACT CENTER MARKET BY
REGION, 2014 ($ MILLIONS) 102
FIGURE 34 GLOBAL UC andC MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS) 106
FIGURE 35 AMERICAS UC andC MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 108
FIGURE 36 EMEA UC andC MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 112
FIGURE 37 EMEA UC andC MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($
MILLIONS) 117
FIGURE 38 ASIA-PACIFIC UC andC MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 119
FIGURE 39 GLOBAL ENTERPRISE UC andC MARKET BY SIZE OF BUSINESS AND
SOLUTION TYPE, 2014 ($ MILLIONS) 129
FIGURE 40 GLOBAL UC andC MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND
LARGE ENTERPRISES, 2014 (%) 130
FIGURE 41 GLOBAL UC andC MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 141
FIGURE 42 AMERICAS UC andC MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 143
FIGURE 43 EMEA UC andC MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 145
FIGURE 44 ASIA-PACIFIC UC andC MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 147
FIGURE 45 GLOBAL UC andC MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 152
FIGURE 46 GLOBAL UC andC MARKET BY DEPLOYMENT TYPE AND REGION, 2014 (%) 154
FIGURE 47 GLOBAL UCAAS MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 161
FIGURE 48 GLOBAL UCAAS MARKET SHARE BY SERVICE PROVIDER, 2014 (%) 165
FIGURE 49 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (%) 175
FIGURE 50 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, 2014-2020 ($ MILLIONS) 177
FIGURE 51 GLOBAL UC andC SOLUTIONS MARKET SHARE BY PROVIDER, 2014 (%) 197

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