1. Market Research
  2. > Telecom Market Trends
  3. > The Customer experience index: creating customer-centric CSPs

The Customer experience index: creating customer-centric CSPs

  • January 2016
  • -
  • Analysys Mason
  • -
  • 31 pages

Summary

Table of Contents

Search Inside

"CSPs are actively deploying CEIs because of the benefits associated with improving customer experience, and vendors can optimise their solutions by reducing the effort associated with offering professional services."

A customer experience index (CEI) solution is a data-driven algorithm that can help to predict the experience of any subscriber, at any time, and at any stage of their service-lifecycle. These solutions provide a simple number in the same way Net Promoter Score survey results do, but use KPIs that are derived from internal systems data. Matching customer experience directly to internal systems enables CSPs to manage the experience of each customer.

This report:
defines a CEI and discusses the key performance indicators (KPIs) that should be used to create it
provides an overview of how a CEI works with customer-facing systems such as those related to customer care and service management
highlights the vendors or professional service providers that offer CEI solutions to the telecoms market
assesses the requirements for supporting a customer-experience-driven CSP
discusses the prerequisites that are needed to deploy a CEI solution
assesses the demand in the market.

CUSTOMER EXPERIENCE INDEX SOLUTIONS CAN PROVIDE COMMUNICATIONS SERVICE PROVIDERS WITH SEVERAL BENEFITS

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 60 Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
Get This Report
24/7 Customer Support

Talk to Veronica

+1 718 514 2762

Purchase Reports From Reputable Market Research Publishers
Western Europe telecoms market: interim forecast update (16 countries) 2016–2021

Western Europe telecoms market: interim forecast update (16 countries) 2016–2021

  • $ 7999
  • Industry report
  • February 2017
  • by Analysys Mason

"Telecoms retail revenue decline in Western Europe will be slower than in previous years, falling at a CAGR of –0.5% between 2016 and 2021." Slower revenue decline in Western Europe is a result of increasing ...

Fixed services in Western Europe: trends and forecasts 2016–2021

Fixed services in Western Europe: trends and forecasts 2016–2021

  • $ 7999
  • Industry report
  • February 2017
  • by Analysys Mason

"Despite a decline in overall fixed revenue in Western Europe, fixed broadband and IPTV revenue will grow at a CAGR of 2.5% between 2015 and 2021." Fixed broadband revenue in Western Europe (WE) is expected ...

Middle East and North Africa telecoms market: interim forecast update 2016–2021

Middle East and North Africa telecoms market: interim forecast update 2016–2021

  • $ 7999
  • Industry report
  • March 2017
  • by Analysys Mason

This report provides: - an interim update of our 5-year forecast of more than 175 mobile and fixed KPIs for the Middle East and North Africa, as a whole and for 12 key countries, which was previously published ...


Download Unlimited Documents from Trusted Public Sources

Telecom Forecast Statistics in the US

  • April 2017
    20 pages
  • United States  

    North America  

View report >

Broadband Markets in the UK

  • April 2017
    102 pages
  • Mobile Data Ser...  

    Broadband  

  • United Kingdom  

View report >

Telecom Industry in Myanmar

  • April 2017
    6 pages
  • Telecom  

    Telecom  

  • Myanmar  

    Asia  

View report >

Related Market Segments :

Telecom
Data Analytics

ref:plp2016

Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.