1. Market Research
  2. > Retail Market Trends
  3. > UK Customer Satisfaction Index 2014 - Overall | Verdict Consumer Report

Summary
UK Consumer Satisfaction Index 2014 overall is based around individual retailers across a range of sectors and provides a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year

Key Findings
- Measure and rank your performance in customer satisfaction on an overall basis and assess how it has changed over the last six years (2009-2014).

- Includes ratings for price, range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses.

- Identifies the biggest CSI winners and losers across a number of sectors this year, highlighting those that pose the greatest threat to your business.

Synopsis
John Lewis has retained its crown atop Verdict's CSI, improving its score and widening the gap between itself and the retailer in second. Its focus on service continues to separate them from their competitors, where it also comes out on top and scores highly on quality as well, where it is second behind footwear specialists, Clarks.

Home specialists have taken second and third spot, with Dunelm taking silver and IKEA finishing in bronze. Dunelm has improved in six of the eight CSI metrics, standing out in range, where it finished fifth overall. Improved price perceptions for IKEA has enabled the Swedish retailer to gain 14 points to finish third this year.

Reasons To Buy
- What is driving satisfaction for different retailers in personal care? Which retailers have improved the most?

- What are your competitors' strengths and weaknesses and how can you exploit them by adapting your own strategies?

- How are drivers of satisfaction changing in terms of importance in the consumers' eyes? What impact is the economy having on drivers of satisfaction?

Table Of Contents

UK Customer Satisfaction Index 2014 - Overall | Verdict Consumer Report
Table of Contents
1 Overview
2 Executive Summary
2.1 About CSI
3 Summary of Findings - Overall
3.1 John Lewis takes first place for the second consecutive year
3.2 Dunelm regains second position
3.3 Improved price perception sees IKEA take third position
4 Synopsis and Comparatives
4.1 Overall
5 Rankings
5.1 Overall ranking - overall
5.2 Winners since last year - overall
5.3 Losers since last year - overall
5.4 Rankings for range - overall
5.5 Rankings for price - overall
5.6 Rankings for convenience - overall
5.7 Rankings for quality - overall
5.8 Rankings for service - overall
5.9 Rankings for ambience - overall
5.1 Rankings for facilities - overall
5.11 Rankings for layout - overall
6 Methodology
7 Appendix
7.1 About Verdict Retail
7.2 Disclaimer

List of Tables
Table 1: Overall highest scoring retailers overall and by factor, 2013 and 2014
Table 2: Overall retailers ranked by overall CSI score, 2014
Table 3: Overall retailer with the most significant gains in overall CSI score, 2014
Table 4: Overall retailer with the most significant losses in overall CSI score, 2014
Table 5: Overall retailers ranked by latest CSI score for range, 2009-14
Table 6: Overall retailers ranked by latest CSI score for range, 2009-14
Table 7: Overall retailers ranked by latest CSI score for price, 2009-14
Table 8: Overall retailers ranked by latest CSI score for price, 2009-14
Table 9: Overall retailers ranked by latest CSI score for convenience, 2009-14
Table 10: Overall retailers ranked by latest CSI score for convenience, 2009-14
Table 11: Overall retailers ranked by latest CSI score for quality, 2009-14
Table 12: Overall retailers ranked by latest CSI score for quality, 2009-14
Table 13: Overall retailers ranked by latest CSI score for service, 2009-14
Table 14: Overall retailers ranked by latest CSI score for service, 2009-14
Table 15: Overall retailers ranked by latest CSI score for ambience, 2009-14
Table 16: Overall retailers ranked by latest CSI score for ambience, 2009-14
Table 17: Overall retailers ranked by latest CSI score for facilities, 2009-14
Table 18: Overall retailers ranked by latest CSI score for facilities, 2009-14
Table 19: Overall retailers ranked by latest CSI score for layout, 2009-14
Table 20: Overall retailers ranked by latest CSI score for layout, 2009-14

View This Report »

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 24 Million searchable statistics with tables, figures & datasets
  • More than 10,000 trusted sources
24/7 Customer Support

Talk to Veronica

+1 718 514 2762

Purchase Reports From Reputable Market Research Publishers
Crowd Analytics Market by Component, Application, Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2021

Crowd Analytics Market by Component, Application, Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2021

  • $ 5650
  • Industry report
  • December 2016
  • by MarketsandMarkets

Increasing security threats and need for intelligent video systems is driving the growth of the crowd analytics market MarketsandMarkets estimates the global crowd analytics market to grow from USD 385.1 ...

Retailing in the Philippines- Market Summary & Forecasts

Retailing in the Philippines- Market Summary & Forecasts

  • $ 4950
  • Industry report
  • October 2016
  • by Verdict Retail

Summary The Philippines' retail sector is expected to witness healthy growth over the next five years, backed by improving economic conditions, government efforts to boost domestic consumption, relatively ...

Retailing in Malaysia- Market Summary and Forecasts; Comprehensive overview of the market, consumer, and competitive context, with retail sales value and forecasts to 2020

Retailing in Malaysia- Market Summary and Forecasts; Comprehensive overview of the market, consumer, and competitive context, with retail sales value and forecasts to 2020

  • $ 4950
  • Industry report
  • September 2016
  • by Verdict Retail

Summary Total retail sales in Malaysia saw positive growth over the historic period, and this is expected to continue to 2020. However, the implementation of GST had a major influence on consumer confidence, ...


Download Unlimited Documents from Trusted Public Sources

Retail Analysis in Greece and Europe

  • January 2017
    34 pages
  • Greece  

    Europe  

View report >

Retail Supply in the US

  • January 2017
    13 pages
  • Retail  

  • United States  

View report >

Retail Industry in the US

  • January 2017
    7 pages
  • Retail  

    Retail Space  

  • United States  

View report >

Related Market Segments :

Retail

ref:plp2014

Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.