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Top 25 Cities: Banking and Capital Market BPO

  • January 2016
  • -
  • GrowthPraxis
  • -
  • 45 pages

The report examines the attractiveness of a city as an investment destination by analyzing various aspects including talent pool availability, quality of education, language capabilities, cultural affinity, compensation, attrition, competitive intensity, real estate cost, technology cost, and Macro Economic parameters such as political and economic stability, Infrastructure quality, competition intensity and security of Intellectual property. One of the key differentiating factors of this report is that we have collected actual field level and most updated data for all these parameters and for all the countries under consideration and then build the selection model using that data.

Also, in this report a sub-category list of factors specific to BFS functions outsourcing are devised to evaluate the location attractiveness and these are aligned with the above primary factors. Globally top 25 outsourcing countries and their key destinations/cities were identified and each of these cities was given a score for all sub-category list factors individually. Critical analysis of all the data at the sub category and business level was done and score was assigned to each of these sub-categories. Finally 25 cities in the scope were ranked according to the weighted score of all these sub-categories. Additionally, viewpoints of executives from BPO firms, Government agencies and subject matter expert are also included, enriching perspectives and providing first hand information on the growth potential of the respective country or region.

Finally, once you purchase this report, later you will also have access (at a discounted rate) to an online interactive tool where an individual company can choose the weights themselves based on the relative importance of the different factors and can thereby get a dynamic choice of the locations.

Table Of Contents

Top 25 Cities: Banking and Capital Market BPO
i. Executive Summary

ii. Introduction to the report

iii. Current Scenario and Future of Global BPO Spending

iv. Changing landscape of Banking and Capital Markets Industry and its effect on Business Process Outsourcing

v. Current Scenario of third party BPO vendors

vi. Need for location centric strategies for Third Party Vendors

vii. Research Methodology: Location attractiveness factors, scoring and detailed working

viii. Ranking of top 25 cities globally based on 13 parameters

Detailed description of each city

ix. Conclusion and Recommendation for a BPO firm on location attractiveness for setting up a Banking and Capital Markets BPO

x. Reference List and Appendix

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