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This IDC study presents a framework that defines the maturity of a healthcare payer's BPO relationships in multiple dimensions (strategy, offerings, people, process, technology). Legal provisions such ...
This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2016-2020 that includes HR, finance and accounting, procurement, and custome ...
This IDC study presents a framework that defines the maturity of a healthcare provider's BPO relationship. Major trends are driving providers to reprioritize strategies and reevaluate their BPO relationships. ...