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This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2016-2020 that includes HR, finance and accounting, procurement, and custome ...
This IDC study discusses how data on outsourcing deals since 2008 indicates a brightening perspective despite the pall cast by political uncertainty over this highly politicized industry segment. IDC's ...
This IDC study analyzes the performance of the top IT outsourcing vendors in Western Europe and compares them with overall market trends, highlighting vendors that shaped the year based on either business ...