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UK Two Man Home Delivery Market Insight Report 2016

  • February 2016
  • -
  • Apex Insight
  • -
  • 46 pages


The report provides a market analysis of the UK two man home delivery market. The report quantifies the market size, historical growth rates and levels of industry profitability. It also includes an in-depth analysis of the relevant drivers of industry growth setting out historical trends and available forecasts. It profiles the leading providers of two man home delivery services in the UK, ranked by turnover. Our forecast for industry growth is based on this analysis of historical trends and growth drivers.

What are the sources and methodology

The sources of data used within this report are derived from publicly available data, third-party analysts, company reports and websites and companies house data.

Apex Insight has used a number of assumptions to build the estimated market data contained within the report. We have used third-party market valuations of the key product segments applicable to two man home delivery.

These are products such as washing machines, tumble dryers, fridge freezers, sofas, dining room tables, bed frames, divans and mattresses.

We have not included brown goods in the market assumptions as we took the view that brown goods would be delivered by courier using one man, although we concede that large televisions sometimes require two man delivery.

Apex Insight has used assumptions about average cost of delivery for certain product categories, as well as average cost of assembly and connection for certain items. We have also made assumptions about average cost of disposal on a per product category basis. Further, we have made assumptions about the likely consumer take-up of these services on a per product category basis.

The data was cross correlated against revenues of specialist two man home delivery companies, volumes for specific two man delivery contracts and other anecdotal information. This was carried out to confirm our market estimations.

Summary

The two man delivery market in the UK (often referred to as ‘white glove’ delivery) consists of a driver and a mate, delivering large, bulky or specialist items to consumers or businesses, often involving assembly, installation, fitting and removal of packaging and old items. We look principally at the market for deliveries of large items to residential customers, as Apex Insight believes this is much the largest segment of two man delivery. The market for two man home delivery has evolved over the years to become a specialist delivery market in the UK.

The market comprises three separate segments:

(1) delivery
(2) assembly / connection and
(3) disposal.

The UK two man home delivery market is estimated to be valued at over £500m in 2015, growing in line with UK demand for large ticket items. This value relates to both in-house and outsourced deliveries. A sizeable proportion of this market is outsourced to specialist delivery providers.

The key market drivers for two man home delivery are:

– sales of large-ticket items requiring two men to deliver, assemble or fit the items (typically furniture and large domestic appliances)
– the volume of residential housing transactions, which are a primary driver of demand for big ticket items
– the offer and take up of premium services, such as next day delivery and installation and assembly services
– regulations regarding the recycling and disposal of items that are taken away from customer premises
– levels of customer service and the efficiency of customer communications to ensure first time no-fault delivery
– delivery staff training and qualifications
– management of product returns and rejected items

There a handful of specialist providers of two man home delivery services in the UK. The leading players in the UK two man delivery market have cemented their positions through acquisition and strategic specialisation. Leading companies include Wincanton, Expert Logistics (AO), Arrow XL (Yodel), CEVA Logistics, Panther Warehousing, DX Group, Breezemount, DSV Solutions and DHD Direct. Operating margins vary, with the highest at 13.3%, and the lowest posted at -1.0%.

The two man home delivery market is forecast to reach over £600m by 2020. Overall, the market growth will mirror the growth in the market for these large ticket items.

Table Of Contents

UK Two Man Home Delivery Market Insight Report 2016
About this report 2
What does the report contain? 2
What are the objectives of this report? 2
What are the sources and methodology? 2
Summary 3
Market background 3
Market growth and drivers 3
Competitive landscape 3
Outlook 4
About Apex Insight 5
Company background 5
Consulting services 5
Related research 5
Research subscriptions 5
Contents 6
List of charts and tables 9
Two Man Delivery Market 10
Definitions 10

Market Size and Growth 11

Two Man Delivery Market Size and Growth 11
Two Man Delivery Market Size by Segment 12
Two Man Delivery Market Volume by Product Category (Delivery Volumes) 13
Two Man Delivery Market Value by Product Category (Delivery Segment) 13
Two Man Delivery Connection / Assembly Market Value by Product Category 14
Two Man Delivery Disposal Market Value by Product Category 14
Two Man Delivery Market Forecasts 15
Two Man Delivery Market Forecast by Segment 15
Two Man Delivery Market Volume Forecast by Product Category 15
Two Man Delivery Market Forecast by Product Category 16
Two Man Delivery Connection / Assembly Market Forecast by Product Category 16
Two Man Delivery Disposal Market Forecast by Product Category 17

Market Drivers 18

Shopping Trends in Big Ticket Items 18
UK Housing Transactions 19
Meeting Customer Expectations 20
Home Delivery Software Management 21
Removal and Disposal 21
Connection / Assembly 21
In-house vs outsourced 22
Deliveries and Dwell Time 22
Increasing Online Sales of Big Ticket Items 22

Competitive Landscape 24

Structure of the Two Man Delivery Market 24
UK Two Man Delivery Revenues 24
UK Two Man Delivery Profits / Margins 24
Contracts Awarded 26

Company Profiles 29

Panther Warehousing 29

Description 29
History 29
Financials 29
Key Clients 30
News 30

Wincanton 32

Description 32
History 32
Financials 32
Key Clients 32
News 32
Expert Logistics 34
Description 34
History 34
Financials 35
Key Clients 36

CEVA Logistics 37

Description 37
History 37
Financials 37
Key Clients 37
News 38

Arrow XL 39

Description 39
History 39
Financials 39
Key Clients 40
News 40

DX Group 41

Description 41
History 41
Financials 41
Key Clients 42
News 42

Breezemount 43

Description 43
History 43
Financials 43
Key Clients 43

DHD Direct 44

Description 44
History 44
Financials 44
Key Clients 44

DSV Solutions 45

Description 45
History 45
Financials 45
Key Clients 45

XPO Specialist Services (Norbert Dentressangle) 46

Description 46
History 46
Financials 46
Key Clients 46
News 46
List of abbreviations 48

LIST OF FIGURES

Chart: UK Two Man Delivery Market, 2010-2015 (£m) 11
UK Two Man Delivery Market, 2010-2015 (£m) 11
Chart: UK Two Man Delivery Market by Segment, 2010-2015 (£m) 12
UK Two Man Delivery Market by Segment, 2010-2015 (£m) 12
UK Two Man Delivery Market - Estimated Delivery Volumes by Product Category , 2010-2015 (m units) 13
UK Two Man Delivery Market - Estimated Delivery Market Value by Product Category , 2010-2015 (£m) 13
UK Two Man Delivery Market - Estimated Connection / Assembly Market Value by Product Category , 2010-2015 (£m) 14
UK Two Man Delivery Market - Estimated Disposal Market Value by Product Category , 2010-2015 (£m) 14
Chart: UK Two Man Delivery Market Forecast by Segment, 2015-2020 (£m) 15
UK Two Man Delivery Market Forecast by Segment, 2015-2020 (£m) 15
UK Two Man Delivery Market - Forecast Delivery Volumes by Product Category , 2016-2020 (m units) 15
UK Two Man Delivery Market - Estimated Delivery Market Forecast by Product Category , 2015-2020 (£m) 16
UK Two Man Delivery Market - Estimated Connection / Assembly Market Forecast by Product Category , 2015-2020 (£m) 16
UK Two Man Delivery Market - Estimated Disposal Market Forecast by Product Category , 2015-2020 (£m) 17
UK Retail Sales of Furniture (and Lighting), 2008-2015 (£m) 18
UK Retail Sales of Electrical Household Appliances, 2008-2015 (£m) 19
UK Retail Sales of Large Ticket Items by Product Category, 2010-2015 (£m) 19
Forecast UK Retail Sales of Large Ticket Items by Product Category, 2015-2020 (£m) 19
UK Residential Housing Transactions, 2006-2015 20
Turnover of Leading UK Two Man Delivery Companies, 2011-2015 24
Profit of Leading UK Two Man Delivery Companies, 2011-2015 24
Margins of Leading UK Two Man Delivery Companies, 2011-2015 25
Two Man Delivery Contracts Awarded in the UK, 2007-2015 26
Chart: Panther Warehousing PLC Financial Performance, 2011-2014 (£m) 30
Panther Warehousing PLC Financial Performance, 2011-2014 (£m) 30
Chart: Expert Logistics Limited Financial Performance, 2011-2015 (£m) 35
Expert Logistics Limited Financial Performance, 2011-2015 (£m) 35
Chart: Arrow XL Ltd Financial Performance, 2012-2014 (£m) 39
Arrow XL Ltd Financial Performance, 2012-2014 (£m) 40
DX Group Financial Performance, 2011-2015 (£m) 41
DX Group 2-Man Turnover, 2013-2015 (£m) 42
Chart: Breezemount UK Ltd Financial Performance, 2011-2014 (£m) 43
Breezemount UK Ltd Financial Performance, 2011-2014 (£m) 43

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