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The UCaaS market in Europe is expected to grow at a significant pace at a CAGR of 11.2% between 2016 and 2020, as most enterprises are rapidly adopting UCaaS technology that offers rich communication experience and enhanced technologies, such as VOIP, LTE, and WebRTC.There has been a significant adoption of Unified Communications and Collaboration (UC&C) among organizations to enhance organizational productivity. The Europe UCaaS market is segmented by component, organization size, vertical, and geography. On the basis of component, the market is segmented into telephony, unified messaging, conferencing, and collaboration platforms & application. Based on organization size, the market is segmented into small businesses (0-249 employees), medium businesses (250-999 employees), enterprise (1,000-9,999 employees), and large enterprises (10,000+ employees).

By vertical, the market is segmented into banking financial services & insurance (BFSI), telecom & IT, consumer goods & retail, healthcare, public sector & utilities, logistics & transportation, travel & hospitality, and other verticals. The market segmented on the basis of geography covers the U.K., Germany,France, Italy, and Rest of Europe.The increased demand for mobility and growing BYOD trend among companies has further encouraged businesses to integrate Unified Communication (UC) solutions with employee owned mobile devices. This integration of mobile with unified communications and collaboration solutions has further added to the mobility benefits attached with UC solutions. This coalition of mobility with communication would further leverage the productivity of employees by radically changing the way the workforce communicate and collaborate. Hence, the mobile Unified Communications and Collaboration enables efficient communication and collaboration functioning over cellular network or organizational wireless network.

Various UC providers such as Cisco, Avaya, and Microsoft are offering innovative mobile Unified Communications and Collaboration solutions and services catering to the needs of both enterprises and SMBs. Further, telecom network operators are offering services to integrate enterprise Local Area Network (LAN) with IP (Internet Protocol) networks to foster unhindered VoIP and other IP-based functions along with network security. Besides this, various mobile device manufacturers are developing smartphones equipped with UC clients that can integrate with enterprise UC and can function over both cellular and enterprise LAN network. In addition to this, third-party app developers create mobile UC client based on SIP. These applications assist businesses whose UC technology does not support native mobile clients, and they facilitate basic functions as compared to UC. Thus, telecom network operators, mobile device manufacturers and third-party app developers are also adding considerable value to the mobile Unified Communications market

Table Of Contents

Europe Unified Communication AS-A-Service Market By Component, Organization Size, Vertical, Geography - Analysis and Forecast to 2020
TABLE OF CONTENTS

1 INTRODUCTION 10
1.1 OBJECTIVES OF THE STUDY 10
1.2 MARKET SEGMENTATION and COVERAGE 11
1.2.1 YEARS CONSIDERED FOR THE STUDY 11
1.3 STAKEHOLDERS 12
2 RESEARCH METHODOLOGY 13
2.1 INTEGRATED ECOSYSTEM OF EUROPE UCAAS MARKET 14
2.2 ARRIVING AT THE EUROPE UCAAS MARKET SIZE 15
2.2.1 TOP-DOWN APPROACH 16
2.2.2 BOTTOM-UP APPROACH 17
2.2.3 MACRO INDICATOR-BASED APPROACH 18
2.3 ASSUMPTIONS 19
3 EXECUTIVE SUMMARY 20
4 MARKET OVERVIEW 22
4.1 INTRODUCTION 22
4.2 MARKET DRIVERS AND RESTRAINTS 23
5 EUROPE UCAAS MARKET, BY VERTICAL 26
5.1 INTRODUCTION 27
5.2 EUROPE UCAAS MARKET IN BFSI, BY ORGANIZATION SIZE 28
5.3 EUROPE UCAAS MARKET IN CONSUMER GOODS and RETAIL, BY ORGANIZATION SIZE 29
5.4 EUROPE UCAAS MARKET IN TELECOM and IT, BY ORGANIZATION SIZE 30
5.5 EUROPE UCAAS MARKET IN PUBLIC SECTOR and UTILITIES, BY ORGANIZATION SIZE 31
5.6 EUROPE UCAAS MARKET IN LOGISTICS and TRANSPORTATION, BY ORGANIZATION SIZE 32
5.7 EUROPE UCAAS MARKET IN HEALTHCARE, BY ORGANIZATION SIZE 33
5.8 EUROPE UCAAS MARKET IN TRAVEL and HOSPITALITY, BY ORGANIZATION SIZE 34
5.9 EUROPE UCAAS MARKET IN OTHERS, BY ORGANIZATION SIZE 35
6 EUROPE UCAAS MARKET, BY COMPONENT 37
6.1 INTRODUCTION 38
6.2 EUROPE UCAAS MARKET IN TELEPHONY 39
6.3 EUROPE UCAAS MARKET IN CONFERENCING 40
6.4 EUROPE UCAAS MARKET IN UNIFIED MESSAGING 41
6.5 EUROPE UCAAS MARKET IN COLLABORATION PLATFORMS and APPLICATIONS 42
7 EUROPE UCAAS MARKET, BY ORGANIZATION SIZE 43
7.1 INTRODUCTION 44
7.2 EUROPE UCAAS MARKET IN LARGE ENTERPRISES (10,000+) 45
7.3 EUROPE UCAAS MARKET IN ENTERPRISES (1,000-9,999) 46
7.4 EUROPE UCAAS MARKET IN SMALL BUSINESSES (0-249) 47
7.5 EUROPE UCAAS MARKET IN MEDIUM BUSINESSES (250-999) 48
8 EUROPE UCAAS MARKET, BY GEOGRAPHY 49
8.1 INTRODUCTION 50
8.2 GERMANY UCAAS MARKET 51
8.2.1 GERMANY UCAAS MARKET, BY COMPONENT 52
8.2.2 GERMANY UCAAS MARKET, BY ORGANIZATION SIZE 53
8.2.3 GERMANY UCAAS MARKET, BY VERTICAL 54
8.3 U.K. UCAAS MARKET 55
8.3.1 U.K. UCAAS MARKET, BY COMPONENT 56
8.3.2 U.K. UCAAS MARKET, BY ORGANIZATION SIZE 57
8.3.3 U.K. UCAAS MARKET, BY VERTICAL 58
8.4 FRANCE UCAAS MARKET 59
8.4.1 FRANCE UCAAS MARKET, BY COMPONENT 60
8.4.2 FRANCE UCAAS MARKET, BY ORGANIZATION SIZE 61
8.4.3 FRANCE UCAAS MARKET, BY VERTICAL 62
8.5 ITALY UCAAS MARKET 63
8.5.1 ITALY UCAAS MARKET, BY COMPONENT 64
8.5.2 ITALY UCAAS MARKET, BY ORGANIZATION SIZE 65
8.5.3 ITALY UCAAS MARKET, BY VERTICAL 66
8.6 REST OF EUROPE UCAAS MARKET 67
8.6.1 REST OF EUROPE UCAAS MARKET, BY COMPONENT 68
8.6.2 REST OF EUROPE UCAAS MARKET, BY ORGANIZATION SIZE 69
8.6.3 REST OF EUROPE UCAAS MARKET, BY VERTICAL 70
9 EUROPE UCAAS MARKET: COMPETITIVE LANDSCAPE 71
9.1 COMPANY PRESENCE IN EUROPE UCAAS MARKET, BY COMPONENT 71
9.2 MERGERS and ACQUISITIONS 71
9.3 NEW PRODUCT LAUNCHES 72
9.4 PARTNERSHIPS 72
9.5 AGREEMENTS 73

10 EUROPE UCAAS MARKET, BY COMPANY 76
(Overview, Financials, Products and Services, Strategy, and Developments)*
10.1 MITEL NETWORKS CORPORATION (AASTRA) 76
10.2 BT GLOBAL SERVICES 80
10.3 ORANGE SA 82
10.4 VODAFONE GROUP PLC 85
10.5 UNIFY 88
*Details on overview, financials, product and services, strategy, and developments might not be captured in case of unlisted company
11 APPENDIX 90
11.1 CUSTOMIZATION OPTIONS 90
11.1.1 EUROPE UCAAS MARKET DELIVERY MODES MATRIX 90
11.1.2 EUROPE UCAAS MARKET VENDOR LANDSCAPING 90
11.1.3 EUROPE UCAAS MARKET DATA TRACKER 90
11.1.4 EUROPE UCAAS MARKET EMERGING VENDOR LANDSCAPE 90
11.1.5 EUROPE UCAAS MARKET CHANNEL ANALYSIS 90
11.2 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 91
11.2.1 RT SNAPSHOTS 91
11.3 RELATED REPORTS 92


LIST OF TABLES


TABLE 1 EUROPE UCAAS MARKET: MACRO INDICATOR, BY GEOGRAPHY, 2014 (USD MN) 18
TABLE 2 EUROPE UCAAS MARKET, 2014-2020 (USD BILLION) (%) 22
TABLE 3 EUROPE UCAAS MARKET: DRIVERS AND RESTRAINTS 23
TABLE 4 EUROPE UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 28
TABLE 5 EUROPE UCAAS MARKET IN BFSI, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 29
TABLE 6 EUROPE UCAAS MARKET IN CONSUMER GOODS and RETAIL,
BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 30
TABLE 7 EUROPE UCAAS MARKET IN TELECOM and IT, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 31
TABLE 8 EUROPE UCAAS MARKET IN PUBLIC SECTOR and UTILITIES,
BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 32
TABLE 9 EUROPE UCAAS MARKET IN LOGISTICS and TRANSPORTATION,
BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 33
TABLE 10 EUROPE UCAAS MARKET IN HEALTHCARE, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 34
TABLE 11 EUROPE UCAAS MARKET IN TRAVEL and HOSPITALITY, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 35
TABLE 12 EUROPE UCAAS MARKET IN OTHERS, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 36
TABLE 13 EUROPE UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 38
TABLE 14 EUROPE UCAAS MARKET IN TELEPHONY, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 39
TABLE 15 EUROPE UCAAS MARKET IN CONFERENCING, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 40
TABLE 16 EUROPE UCAAS MARKET IN UNIFIED MESSAGING, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 41
TABLE 17 EUROPE UCAAS MARKET IN COLLABORATION PLATFORMS and APPLICATIONS,
BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 42
TABLE 18 EUROPE UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 44
TABLE 19 EUROPE UCAAS MARKET IN LARGE ENTERPRISES (10,000+), BY GEOGRAPHY,
2014-2020 (USD MILLION) 45
TABLE 20 EUROPE UCAAS MARKET IN ENTERPRISES (1,000-9,999), BY GEOGRAPHY,
2014-2020 (USD MILLION) 46
TABLE 21 EUROPE UCAAS MARKET IN SMALL BUSINESSES (0-249), BY GEOGRAPHY,
2014-2020 (USD MILLION) 47
TABLE 22 EUROPE UCAAS MARKET IN MEDIUM BUSINESSES (250-999), BY GEOGRAPHY,
2014-2020 (USD MILLION) 48
TABLE 23 EUROPE UCAAS MARKET, BY GEOGRAPHY, 2014-2020 (USD MILLION) 50
TABLE 24 GERMANY UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 52
TABLE 25 GERMANY UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 53
TABLE 26 GERMANY UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 54
TABLE 27 U.K. UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 56
TABLE 28 U.K. UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 57
TABLE 29 U.K. UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 58
TABLE 30 FRANCE UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 60
TABLE 31 FRANCE UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 61
TABLE 32 FRANCE UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 62
TABLE 33 ITALY UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 64
TABLE 34 ITALY UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 65
TABLE 35 ITALY UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 66
TABLE 36 REST OF EUROPE UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 68
TABLE 37 REST OF EUROPE UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 69
TABLE 38 REST OF EUROPE UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 70
TABLE 39 EUROPE UCAAS MARKET: MERGERS and ACQUISITIONS 71
TABLE 40 EUROPE UCAAS MARKET: NEW PRODUCT LAUNCHES 72
TABLE 41 EUROPE UCAAS MARKET: PARTNERSHIPS 72
TABLE 42 EUROPE UCAAS MARKET: AGREEMENTS 73
TABLE 43 MITEL NETWORKS CORPORATION: KEY FINANCIALS (USD MILLION) 77
TABLE 44 BT GLOBAL SERVICES: KEY FINANCIALS (USD MILLION) 80
TABLE 45 ORANGE SA: KEY FINANCIALS (USD MILLION) 82
TABLE 46 VODAFONE GROUP PLC: KEY FINANCIALS (USD MILLION) 86


LIST OF FIGURES


FIGURE 1 EUROPE UCAAS MARKET: SEGMENTATION AND COVERAGE 11
FIGURE 2 YEARS CONSIDERED FOR THE STUDY 11
FIGURE 3 EUROPE UCAAS MARKET: INTEGRATED ECOSYSTEM 14
FIGURE 4 RESEARCH METHODOLOGY 15
FIGURE 5 TOP-DOWN APPROACH 16
FIGURE 6 BOTTOM-UP APPROACH 17
FIGURE 7 MACRO INDICATOR-BASED APPROACH 18
FIGURE 8 TOP 3 SEGMENTS MARKET SHARE 21
FIGURE 9 EUROPE UCAAS MARKET: DRIVERS AND RESTRAINTS 23
FIGURE 10 EUROPE UCAAS MARKET, BY VERTICAL, 2015 and 2020 (USD MILLION) 27
FIGURE 11 EUROPE UCAAS MARKET IN BFSI, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 28
FIGURE 12 EUROPE UCAAS MARKET IN CONSUMER GOODS and RETAIL,
BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 29
FIGURE 13 EUROPE UCAAS MARKET IN TELECOM and IT, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 30
FIGURE 14 EUROPE UCAAS MARKET IN PUBLIC SECTOR and UTILITIES,
BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 31
FIGURE 15 EUROPE UCAAS MARKET IN LOGISTICS and TRANSPORTATION,
BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 32
FIGURE 16 EUROPE UCAAS MARKET IN HEALTHCARE, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 33
FIGURE 17 EUROPE UCAAS MARKET IN TRAVEL and HOSPITALITY, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 34
FIGURE 18 EUROPE UCAAS MARKET IN OTHERS, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 35
FIGURE 19 EUROPE UCAAS MARKET, BY COMPONENT, 2015 and 2020 (USD MILLION) 38
FIGURE 20 EUROPE UCAAS MARKET IN TELEPHONY, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 39
FIGURE 21 EUROPE UCAAS MARKET IN CONFERENCING, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 40
FIGURE 22 EUROPE UCAAS MARKET IN UNIFIED MESSAGING, BY ORGANIZATION SIZE,
2014-2020 (USD MILLION) 41
FIGURE 23 EUROPE UCAAS MARKET IN COLLABORATION PLATFORMS and APPLICATIONS,
BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 42
FIGURE 24 EUROPE UCAAS MARKET, BY ORGANIZATION SIZE, 2015 and2020 (USD MILLION) 44
FIGURE 25 EUROPE UCAAS MARKET IN LARGE ENTERPRISES (10,000+), BY GEOGRAPHY,
2014-2020 (USD MILLION) 45
FIGURE 26 EUROPE UCAAS MARKET IN ENTERPRISES (1,000-9,999), BY GEOGRAPHY,
2014-2020 (USD MILLION) 46
FIGURE 27 EUROPE UCAAS MARKET IN SMALL BUSINESSES (0-249) , BY GEOGRAPHY,
2014-2020 (USD MILLION) 47
FIGURE 28 EUROPE UCAAS MARKET IN MEDIUM BUSINESSES (250-999), BY GEOGRAPHY,
2014-2020 (USD MILLION) 48
FIGURE 29 EUROPE UCAAS MARKET: GROWTH ANALYSIS, BY GEOGRAPHY,
2015 and 2020 (USD MILLION) 50
FIGURE 30 GERMANY UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 52
FIGURE 31 GERMANY UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 53
FIGURE 32 GERMANY UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 54
FIGURE 33 U.K. UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 56
FIGURE 34 U.K. UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 57
FIGURE 35 U.K. UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 58
FIGURE 36 FRANCE UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 60
FIGURE 37 FRANCE UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 61
FIGURE 38 FRANCE UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 62
FIGURE 39 ITALY UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 64
FIGURE 40 ITALY UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 65
FIGURE 41 ITALY UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 66
FIGURE 42 REST OF EUROPE UCAAS MARKET, BY COMPONENT, 2014-2020 (USD MILLION) 68
FIGURE 43 REST OF EUROPE UCAAS MARKET, BY ORGANIZATION SIZE, 2014-2020 (USD MILLION) 69
FIGURE 44 REST OF EUROPE UCAAS MARKET, BY VERTICAL, 2014-2020 (USD MILLION) 70
FIGURE 45 MITEL NETWORKS CORPORATION REVENUE MIX, 2014 (%) 76
FIGURE 46 ORANGE SA: REVENUE MIX, 2014 (%) 82
FIGURE 47 VODAFONE GROUP PLC: REVENUE MIX, 2014 (%) 85

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