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Global UCC Industry Outlook 

  • February 2016
  • -
  • Frost & Sullivan
  • -
  • 81 pages

Summary

Table of Contents

2016 Global UCC Industry Outlook : Accelerating Cloud Adoption will Deter Premises-based UCC Deployments

After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to deliver greater ROI. Analytics is becoming increasingly important to prove the business value and effect of advanced UCC tools. This study identifies key UCC trends in 2016 and beyond. Market participants can use the findings of this study to develop more sustainable business strategies and accelerate growth.

Executive Summary—CEO’s Perspective

After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services and cloud architectures.
Millennials, mobility, social and BYOT continue to drive development in the quest for improved user adoption of UCC.
Next-gen collaboration spaces with real-time and asynchronous capabilities are in vogue, yet their value is largely unproven.
Integration with business applications will be a focus as UCC vendors strive to deliver greater ROI.
Analytics will be increasingly important to prove the business value and effect of advanced UCC tools.

Premises-based Communications Platforms Market Key Findings

Premises-based Communications Platforms Market

The premises-based telephony market is undergoing a transformation around consumption models. Many vendors are reporting a decrease in IP line license shipments primarily due to a transition from a transactional model, based on perpetual license sales, to a subscription-based model that includes infrastructure, applications, and client licenses. This is helping vendors capture new revenue sources in the premises market, while enabling customers to future-proof their communications and collaboration investments.

- In 2015, premises-based systems IP line licenses and revenues continued to decrease for other reasons, too. This trend will hold in 2016 as many businesses delay investments in new technology due to challenging economic conditions, the perceived limited value of advanced solutions, and greater caution as the industry transforms and new technologies and business models emerge.

- Business customers are moving to new communications platforms only if their legacy system is so costly to maintain that they can justify a new investment in communications infrastructure, and/or if they have a specific need, such as centralization (easier management of the systems); mobility; UC features (e.g., conferencing, presence, collaboration); and new contact center capabilities.

- Some businesses are either seriously considering the move to hosted/cloud communications or have already migrated their telephony solutions to the cloud. This factor will have a growing impact on premises-based system sales in 2016 and beyond.

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