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Global UCC Industry Outlook 

  • February 2016
  • -
  • Frost & Sullivan
  • -
  • 81 pages

2016 Global UCC Industry Outlook : Accelerating Cloud Adoption will Deter Premises-based UCC Deployments

After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to deliver greater ROI. Analytics is becoming increasingly important to prove the business value and effect of advanced UCC tools. This study identifies key UCC trends in 2016 and beyond. Market participants can use the findings of this study to develop more sustainable business strategies and accelerate growth.

Executive Summary—CEO’s Perspective

After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services and cloud architectures.
Millennials, mobility, social and BYOT continue to drive development in the quest for improved user adoption of UCC.
Next-gen collaboration spaces with real-time and asynchronous capabilities are in vogue, yet their value is largely unproven.
Integration with business applications will be a focus as UCC vendors strive to deliver greater ROI.
Analytics will be increasingly important to prove the business value and effect of advanced UCC tools.

Premises-based Communications Platforms Market Key Findings

Premises-based Communications Platforms Market

The premises-based telephony market is undergoing a transformation around consumption models. Many vendors are reporting a decrease in IP line license shipments primarily due to a transition from a transactional model, based on perpetual license sales, to a subscription-based model that includes infrastructure, applications, and client licenses. This is helping vendors capture new revenue sources in the premises market, while enabling customers to future-proof their communications and collaboration investments.

- In 2015, premises-based systems IP line licenses and revenues continued to decrease for other reasons, too. This trend will hold in 2016 as many businesses delay investments in new technology due to challenging economic conditions, the perceived limited value of advanced solutions, and greater caution as the industry transforms and new technologies and business models emerge.

- Business customers are moving to new communications platforms only if their legacy system is so costly to maintain that they can justify a new investment in communications infrastructure, and/or if they have a specific need, such as centralization (easier management of the systems); mobility; UC features (e.g., conferencing, presence, collaboration); and new contact center capabilities.

- Some businesses are either seriously considering the move to hosted/cloud communications or have already migrated their telephony solutions to the cloud. This factor will have a growing impact on premises-based system sales in 2016 and beyond.

Table Of Contents

Global UCC Industry Outlook 
1 EXECUTIVE SUMMARY

Executive Summary
1 Executive Summary—CEO's Perspective
2 Premises-based Communications Platforms Market Key Findings
3 Communications Endpoints Market Key Findings
4 Messaging and Connectivity Device Markets Key Findings
5 Hosted IP Telephony and UCC Services Market Key Findings
6 Conferencing Services Market Key Findings
7 Web and Video Conferencing Market Key Findings
8 New Unified Communications Product and Service Highlights, 2015
9 New Unified Communications Product and Service Highlights, 2015
10 New Unified Communications Product and Service Highlights, 2015
11 2015 Global UCC Market—Actuals vs Forecast
12 Future Outlook
13 Future Outlook

2 RESEARCH SCOPE, METHODOLOGY AND OBJECTIVES

Research Scope, Methodology and Objectives
1 Research Scope
2 Research Methodology
3 Research Objectives

3 MARKET DEFINITIONS AND SEGMENTATION

Market Definitions and Segmentation
1 Global UCC Market Definitions
2 Telephony and Collaboration Market Segmentation
3 Messaging Market Segmentation
4 Social Business and Conferencing Market Segmentation
5 Communications Endpoints Market Segmentation
6 Communications Endpoints Market Segmentation
7 Conferencing Endpoints Market Segmentation
8 Communications Infrastructure Market Segmentation
9 Connectivity and Services Market Segmentation

4 GLOBAL SALES TRENDS OVERVIEW

Global Sales Trends Overview
1 Total UCC Market: Sales by Platforms, Endpoints and Services, Global 2014 and 2015
2 Global UCC Market Sales by Region in 2014 and 2016—A Snapshot

5 KEY MEGA TRENDS IMPACTING THE UCC MARKET

Key Mega Trends Impacting the UCC Market
1 Mega Trends Impact on the Global UCC Market
2 Mega Cities and Regions Impact on the Global UCC Market
3 Business Globalization and Virtual Organization Impact on the Global UCC Market
4 Generation Y Impact on the Global UCC Market
5 Increasing IT Importance and Technology Complexity Impact on the Global UCC Market
6 Connected Living Impact on the Global UCC Market
7 Social Trends Impact on the Global UCC Market
8 Connected Device Growth Impact on the Global UCC Market
9 Consumerization, BYOT and Personalization Impact on the Global UCC Market
10 Consumerization, BYOT and Personalization Impact on the Global UCC Market

6 KEY TRENDS TO WATCH—UCC MARKET

Key Trends to Watch—UCC Market
1 Key 2016 UCC Market Trends
2 Team Collaboration Integration with UCC Suites
3 MandA Activity Surging
4 Microsoft Effect
5 UCC Tool Fatigue
6 Rapid Cloud-Based UCC Growth
7 Endpoint Diversity
8 Video for the Masses
9 Converged Conferencing
10 Further 2016 UCC Trends to Watch

7 REGIONAL UCC TRENDS

Regional UCC Trends
1 Major Challenges Facing IT in Europe
2 Primary Drivers for IT Investments in Europe
3 Current and Future IT Usage in Europe
4 Current and Future Usage: Communications Infrastructure, Europe
5 Major Challenges for IT in LATAM
6 Primary Drivers for IT Investments in LATAM
7 Communications Infrastructure: Current and Future Usage, LATAM
8 Major Challenges for IT in North America
9 Primary Drivers for IT Investments in North America
10 Communications Tools: Current and Future Usage, North America
11 Current and Future Usage: Communications Infrastructure, North America

8 TECHNOLOGY OUTLOOK

Technology Outlook
1 New Product, Technology and Service Launches, 2016
2 Key Technology Trends 2015 and 2016
3 UCC Gives Way to Connected Work
4 Connected Work - Market Dashboard

9 CONCLUSIONS AND FUTURE OUTLOOK—TOTAL MARKET

Conclusions and Future Outlook—Total Market
1 Key Conclusions
2 Outlook: 2016 UCC Market, Global
3 UCC Future Outlook and Key Conclusions
4 Legal Disclaimer

10 APPENDIX

Appendix
1 Methodology
2 Abbreviations and Acronyms Used
3 Additional Sources of Information on UCC

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