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  5. > Technology in the Bay: How Tablets, Mobile Apps, and Augmented Reality are Changing the Automotive Service Industry

Technology in the Bay: How Tablets, Mobile Apps, and Augmented Reality are Changing the Automotive Service Industry : Remote Diagnostics and Participatory Services to Drive Service Bay Transformation

This research service analyzes how evolving technology and consumer behavior will change the way that vehicles are serviced in the future. With a focus on vehicle diagnostics and service delivery models, this research service explores how products and service offerings, distribution channels, and various customer groups will be affected by these trends. The research also includes a competitive benchmarking for various original equipment manufacturers, original equipment suppliers, and independent aftermarket suppliers, and it provides case studies to support the key findings. The base year is 2015.

Key Questions this Study will Answer

- What is the garage of tomorrow?
- What are OEMs doing to redefine the future service bay?
- How are the aftermarket participants servicing demand for evolution in vehicle service technologies?
- What are the key trends impacting vehicle service technology?
- What is the best fit business model in realizing maximum potential from diagnostic tools and software technology?
- How are tablets, mobile apps, and augmented reality changing the automotive service industry?

Table Of Contents

Technology in the Bay: How Tablets, Mobile Apps, and Augmented Reality are Changing the Automotive Service Industry
1 EXECUTIVE SUMMARY

Executive Summary
1 Emerging Technologies in the Bay
2 Top Trends Expected to Impact Vehicle Service Bay of the Future
3 Technology in the Bay—Evolution Overview
4 Technology in the Bay—Future Service Delivery
5 New Entrants and Disruptive Models in the Service Aftermarket
6 Ecosystem in the Making—Technology and Vehicle Service
7 Key Findings and Future Outlook
8 Technology in the Bay—Garage of Tomorrow

2 RESEARCH SCOPE, OBJECTIVES, BACKGROUND, AND METHODOLOGY

Research Scope, Objectives, Background, and Methodology
1 Research Scope
2 Research Aims and Objectives
3 Key Questions this Study will Answer
4 Research Background
5 Research Methodology

3 TECHNOLOGY IN THE BAY—MARKET INFLUENCERS

Technology in the Bay—Market Influencers
1 Vehicle Service Market Influencers
2 Legislative Influence—Right to Repair Act
3 Light Vehicle Technology Trends
4 Connected Tools—The Next Step from Connected Platforms
5 Electric Vehicle—Key Impacts on Service Bay Operations

4 TECHNOLOGY IN THE BAY—OVERVIEW

Technology in the Bay—Overview
1 Service Bay Technology—Segmentation
2 Evolution in Diagnostic Test Equipment
3 Knowledge-based Auto Repair and Diagnostics Structure
4 Incremental
5 Ecosystem in the Making—Technology and Vehicle Service
6 Diagnostic Tools and Software—Delivery Models

5 TECHNOLOGY IN THE BAY—MARKET ENABLERS

Technology in the Bay—Market Enablers
1 Emerging Technologies in the Bay
2 Technology in the Bay—Key Enablers Analysis
3 Leveraging Service Shop Attributes—Dynamic Pricing Offering
4 Futuristic Vehicle Service Model—Remote Servicing
5 Future of Diagnostics—Telematics-based Real Time Diagnostic
6 Service Aggregators—Value Proposition
7 Service Aggregators Geographical Presence
8 Futuristic Vehicle Service Model—AR and Participatory Service
9 Evolutionary Vehicle Service Technology—Augmented Reality
10 3-D Printing and Vehicle Service

6 TECHNOLOGY IN THE BAY—OUTLOOK

Technology in the Bay—Outlook
1 Technology in the Bay—Garage of Tomorrow
2 Case Study—GM's Use of Technology in Service Strategy
3 Vehicle Service—Mobile/Express Service Models
4 Shift Mobility—Business Model Convergence Case Study
5 Taking the Bay to the Customer—GoTire (Mobile Service Model)
6 Technology in the Bay—Telepresence Bots
7 Smartphone-based Applications—Federal Mogul
8 Case Study—GM's Prognostic/In-vehicle Sales Capabilities
9 Vehicle Service—Subscription Options

7 TECHNOLOGY IN THE BAY—BUSINESS PROPOSITION ANALYSIS

Technology in the Bay—Business Proposition Analysis
1 Technology in the Bay—Diagnostic Product Mapping
2 Impact of Remote Diagnostics on Service Bay Operations
3 Diagnostic Software Solution Provider—Business Model Comparison
4 Diagnostic Solution Provider—Business Model Value Analysis
5 Shifting from Service Model to Solutions Model
6 Diagnostic Software Average Subscription Cost
7 Diagnostic Software Subscription Revenue Forecast

8 TECHNOLOGY IN THE BAY—COMPETITIVE BENCHMARKING

Technology in the Bay—Competitive Benchmarking
1 Vehicle Diagnostics and Repair—Mobile Apps
2 Aftermarket Vehicle Diagnostics and Repair Solutions—Tablets
3 Vehicle Diagnostic Software
4 Technology in the Bay—OEM Activity Chart
5 Technology in the Bay—OEM Activity Chart
6 Current Market Outlook—Connected Cars
7 Current Market Outlook—Service Aggregator

9 CONCLUSION

Conclusion
1 Key Conclusion
2 3 Big Predictions
3 Legal Disclaimer

10 APPENDIX

Appendix
1 Industry Outlook
2 Total Maintenance and Repair Facilities in North America
3 Average Vehicle Age
4 Global Light Vehicles in Operation
5 VIO By Brand
6 Learn More—Next Steps
7 Planned Research
8 Methodology

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