Table of Contents
2030 Vision for Airport Terminals : Digital Transformation Drives Changes in Operational Processes to Support Traffic Growth
For airport organizations, traffic growth poses both an opportunity and a challenge: it will feed more passengers and drive revenue, but it may also create overcapacity involving longer waiting time and queuing at each checkpoint, thus increasing passenger dissatisfaction and decreasing their willingness to consume during dwell time. In response, initiatives using new technologies to transfer passengers from land to air side as smoothly and efficiently as possible are being adopted to improve airline operations and to generate more sales while less stressed passengers enjoy increased time air side. The 2030 Vision for Airport Terminals study explores how global airport trends will affect revenues and how the supplier landscape will evolve.
Major changes are expected within and around airports to enhance the passenger experience and increase revenue and profitability as they become commercial organisations.
-As privatisation increases airports will become commercial organisations with financial requirements. Consequently, the level of competition will increase and airports will have to develop initiatives to attract passengers and to generate revenue and profit.
- In an effort to enhance the passenger experience and to control and monitor the passenger flow, better self services and automated check points will be installed to facilitate gate access.
- An increasing level of digitalisation (i.e., better data collection combined with analytics) will enable airlines to enhance their operations (e.g., enhanced passenger location systems) and airports to develop concession sales (e.g., tailored advertising, push notifications).
- Airports will expand their role beyond the traditional provision of passenger gates to become hubs for multiple activities (e.g., entertainment, retail, exhibition, and business centres) in and around the original infrastructure. They will be more of airport cities.
- As traffic increases, the level of risk at an airport increases as well. For example, a cyber attack on the airlines or airport management systems could seriously impact and disrupt the air traffic for a long period. As a result, airports invest in security equipment (physical security) as well as cyber security to prevent security threats.
- Air traffic which includes airports, airlines, and other stakeholders is often seen as a main polluter. As a result, airports have been taking initiatives to reduce noise and air pollution and have started to use smart solutions (e.g., energy and waste management systems) and low consumption equipment to become more eco-efficient and to reduce their energy bills.
Key Questions this Study will Answer
- What is the relative impact of the various airport trends and how will these affect current industry revenues?
- What can we learn from current airport digitalisation initiatives in leading hub airports?
- How will the current supplier landscape evolve?
- What are the key differences between an airport in 2015 and one in 2030?
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