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“The web real-time communication market is projected to grow at a CAGR of 50.9% during the forecast period”
The global web real-time communication market is projected to grow from USD 569.2 million in 2015 to USD 4.45 billion by 2020, at a CAGR of 50.9% during the forecast period. In the recent years, WebRTC has emerged as a standard for audio and video communication across different industry verticals. WebRTC provides a simple way for SMBs to shift from traditional communication solutions to modern user-centric business communication. It helps them attract new customers and businesses through data centers and ‘click-to-call’ services. WebRTC is also rapidly expanding its capabilities beyond audio/video conferencing to industry-specific applications and services.

“The healthcare sector is expected to grow at the highest CAGR during the forecast period”
The healthcare industry vertical is projected to grow at the highest CAGR from 2015 to 2020, owing to the increasing adoption of WebRTC solutions and rapid deployment of endpoint management solutions. In addition to this, the increasing demand for WebRTC-enabled healthcare services, such as telehealth, M-Health, E-health, and other advanced medical services across North America and Europe has further influenced the growth of the WebRTC market in the healthcare sector.

“Asia-Pacific accounts for the highest adoption and implementation of WebRTC solutions”
The web real-time communication market in the Asia-pacific region is projected to grow at the highest CAGR during the forecast period. This growth is mainly attributed to the increasing deployment of WebRTC solutions and services across India, China, Japan, South Korea, and Australia.

Break-up of profile of primary participants in the report is given below:

- By Company Type – Tier 1 – 40%, Tier 2 – 35% and Tier 3 – 25%
- By Designation – C level – 28%, Director level – 43%, Manager Level – 29%
- By Region – North America - 46%, Europe – 31%, Asia-Pacific – 15%, RoW – 8%

Various key players operating in the web real-time communication market are listed below:
1. Avaya Inc.
2. Cisco Systems, Inc.
3. Polycom
4. Oracle Corporation
5. TokBox Inc.
6. AT&T Inc.
7. Genband
8. Plivo
9. Twilio
10. Quobis

The report will help the market leaders/new entrants/end users in this market in the following ways:
1. The report provides in-depth analysis and comprehensive view of the total market and closest approximation about global numbers and segmentation across product types, verticals, and regions.
2. The report provides analysis about stategies followed by top players to grab market share and insights to understand market dynamics, comprising key market drivers, restraints, challenges, and opportunities.
3. The report will help various stakeholders to understand competitive landscape, products & services offered, and recent developments, such as new product launches, contracts/agreements, and mergers & acquisitions.

Table Of Contents

Web Real-Time Communication Market by Product Type, by Vertical, and by Region - Global Forecast to 2020
TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET DEFINITION 15
1.3 MARKET SCOPE 15
1.3.1 MARKETS COVERED 16
1.3.2 YEARS CONSIDERED FOR THE STUDY 16
1.4 CURRENCY 17
1.5 STAKEHOLDERS 17
2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 19
2.1.1.1 Key data from secondary sources 19
2.1.2 PRIMARY DATA 20
2.1.2.1 Key data taken from primary sources 20
2.1.2.2 Key industry insights 21
2.1.2.3 Breakdown of primary interviews 21
2.2 MARKET SIZE ESTIMATION 22
2.2.1 BOTTOM-UP APPROACH 22
2.2.2 TOP-DOWN APPROACH 23
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 24
2.4 ASSUMPTIONS 25
3 EXECUTIVE SUMMARY 26
4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE OPPORTUNITIES IN THE WEB REAL-TIME COMMUNICATION MARKET 29
4.2 WEB REAL-TIME COMMUNICATION MARKET, BY PRODUCT TYPE 29
4.3 WEB REAL-TIME COMMUNICATION MARKET, BY REGION AND BY VERTICAL 30
4.4 WEB REAL-TIME COMMUNICATION MARKET POTENTIAL 30
4.5 WEB REAL-TIME COMMUNICATION REGIONAL MARKETS 31
4.6 WEB REAL-TIME COMMUNICATION LIFECYCLE ANALYSIS, BY REGION 2015 32

5 MARKET OVERVIEW 33
5.1 INTRODUCTION 34
5.2 MARKET EVOLUTION 34
5.3 MARKET SEGMENTATION 35
5.3.1 BY PRODUCT TYPE 35
5.3.2 BY SOLUTION 35
5.3.3 BY SERVICE 36
5.3.4 BY VERTICAL 36
5.3.5 BY REGION 37
5.4 MARKET DYNAMICS 37
5.4.1 DRIVERS 38
5.4.1.1 Webification of communication 38
5.4.1.2 Secure and robust communication systems 38
5.4.1.3 Increasing demand of WebRTC solutions from SMBs 38
5.4.2 RESTRAINTS 38
5.4.2.1 WebRTC standards are still in the developmental phase 38
5.4.2.2 Lack of awareness 38
5.4.2.3 Lack of universal support 39
5.4.3 OPPORTUNITIES 39
5.4.3.1 Emergence of BYOD and Enterprise Mobility 39
5.4.3.2 Untapped or less explored markets 39
5.4.3.3 Understanding the WebRTC needs of organizations 39
5.4.4 CHALLENGES 39
5.4.4.1 Interoperability across varied browsers 39
5.4.4.2 Technology realization 39
6 INDUSTRY TRENDS 40
6.1 INTRODUCTION 40
6.2 VALUE CHAIN 40
6.3 PORTER'S FIVE FORCES ANALYSIS 41
6.3.1 THREAT OF NEW ENTRANTS 42
6.3.2 THREAT OF SUBSTITUTES 42
6.3.3 BARGAINING POWER OF SUPPLIERS 43
6.3.4 BARGAINING POWER OF BUYERS 43
6.3.5 INTENSITY OF COMPETITIVE RIVALRY 44
6.4 STRATEGIC BENCHMARKING 44
6.4.1 PRODUCT ENHANCEMENT AND EXPANSION 44
6.4.2 PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, ACQUISITIONS,
AND COLLABORATIONS 45

7 WEB REAL-TIME COMMUNICATION MARKET, BY PRODUCT TYPE 46
7.1 INTRODUCTION 47
7.2 SOLUTION 48
7.3 VOICE CALLING and CONFERENCING 50
7.4 MESSAGING and FILE SHARING 50
7.5 VIDEO CALLING and CONFERENCING 51
7.6 OTHERS 52
7.7 SERVICE 52
7.8 IMPLEMENTATION and INTEGRATION SERVICES 54
7.9 CONSULTING SERVICES 55
7.10 OTHER SERVICES 55
8 WEB REAL-TIME COMMUNICATION MARKET, BY VERTICAL 56
8.1 INTRODUCTION 57
8.2 IT and TELECOM 58
8.3 MEDIA and ENTERTAINMENT 59
8.4 BFSI 59
8.5 RETAIL AND CONSUMER GOODS 60
8.6 PUBLIC SECTOR and EDUCATION 61
8.7 HEALTHCARE 61
8.8 TRANSPORTATION and LOGISTICS 62
8.9 OTHERS 63
9 GEOGRAPHIC ANALYSIS 64
9.1 INTRODUCTION 65
9.2 NORTH AMERICA 67
9.3 EUROPE 74
9.4 ASIA-PACIFIC 81
9.5 LATIN AMERICA 88
9.6 MIDDLE EAST and AFRICA 95
10 COMPETITIVE LANDSCAPE 103
10.1 OVERVIEW 103
10.2 COMPETITIVE SITUATION AND TRENDS 104
10.3 MERGERS and ACQUISITIONS 105
10.4 PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS 106
10.5 NEW PRODUCT LAUNCHES 107
10.6 EXPANSIONS 108

11 COMPANY PROFILES 109
(Company at a Glance, Recent Financials, Products and Services, Strategies and Insights, and Recent Developments)*
11.1 INTRODUCTION 109
11.2 AVAYA INC. 110
11.3 CISCO SYSTEMS, INC. 113
11.4 POLYCOM 116
11.5 ORACLE CORPORATION 119
11.6 TOKBOX INC. 122
11.7 ATandT INC. 124
11.8 GENBAND 126
11.9 PLIVO 128
11.10 TWILIO 130
11.11 QUOBIS 132
11.12 APIDAZE 134
*Details on company at a glance, recent financials, products and services, strategies and insights, and recent developments might not be captured in case of unlisted companies.
12 KEY INNOVATORS 136
12.1 GOOGLE INC. 136
12.1.1 BUSINESS OVERVIEW 136
12.1.2 PUSH FOR WEBRTC 136
12.2 HUAWEI TECHNOLOGIES CO. LTD. 136
12.2.1 BUSINESS OVERVIEW 136
12.2.2 PUSH FOR WEBRTC 136
12.3 TEMASYS 137
12.3.1 BUSINESS OVERVIEW 137
12.3.2 PUSH FOR WEBRTC 137
12.4 PEER5, INC. ? 137
12.4.1 BUSINESS OVERVIEW 137
12.4.2 PUSH FOR WEBRTC 137
12.5 VIDYO, INC. ? 138
12.5.1 BUSINESS OVERVIEW 138
12.5.2 PUSH FOR WEBRTC 138
13 APPENDIX 139
13.1 MORE DEVELOPMENTS 139
13.1.1 NEW PRODUCT LAUNCHES 139
13.1.2 MERGERS and ACQUISITIONS 140
13.2 INSIGHTS OF INDUSTRY EXPERTS 141
13.3 DISCUSSION GUIDE 142
13.4 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL 146
13.5 AVAILABLE CUSTOMIZATIONS 148
13.6 RELATED REPORTS 148


LIST OF TABLES

TABLE 1 GLOBAL WEB REAL-TIME COMMUNICATION MARKET SIZE AND GROWTH RATE, 2013-2020 (USD MILLION, Y-O-Y %) 26
TABLE 2 WEB REAL-TIME COMMUNICATION MARKET SIZE, BY PRODUCT TYPE,
2013-2020 (USD MILLION) 47
TABLE 3 SOLUTION: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 48
TABLE 4 WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SOLUTION,
2013-2020 (USD MILLION) 49
TABLE 5 VOICE CALLING and CONFERENCING: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 50
TABLE 6 MESSAGING and FILE SHARING: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 51
TABLE 7 VIDEO CALLING and CONFERENCING: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 51
TABLE 8 OTHERS: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 52
TABLE 9 SERVICE: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 53
TABLE 10 WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SERVICE,
2013-2020 (USD MILLION) 54
TABLE 11 IMPLEMENTATION and INTEGRATION SERVICES: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 54
TABLE 12 CONSULTING SERVICES: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 55
TABLE 13 OTHER SERVICES: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 55
TABLE 14 WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL,
2013-2020 (USD MILLION) 57
TABLE 15 IT and TELECOM: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 58
TABLE 16 MEDIA and ENTERTAINMENT: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 59
TABLE 17 BFSI: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 60
TABLE 18 RETAIL AND CONSUMER GOODS: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 60
TABLE 19 PUBLIC SECTOR and EDUCATION: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 61
TABLE 20 HEALTHCARE: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 62
TABLE 21 TRANSPORTATION and LOGISTICS: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 62
TABLE 22 OTHERS: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 63
TABLE 23 WEB REAL-TIME COMMUNICATION MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 65
TABLE 24 NORTH AMERICA: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 69
TABLE 25 NORTH AMERICA: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY PRODUCT TYPE, 2013-2020 (USD MILLION) 69
TABLE 26 NORTH AMERICA: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 70
TABLE 27 MESSAGING and FILE SHARING: NORTH AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 70
TABLE 28 VOICE CALLING and CONFERENCING: NORTH AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 71
TABLE 29 VIDEO CALLING and CONFERENCING: NORTH AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 71
TABLE 30 OTHER SOLUTIONS: NORTH AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 72
TABLE 31 NORTH AMERICA: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 72
TABLE 32 IMPLEMENTATION and INTEGRATION SERVICES: NORTH AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 73
TABLE 33 CONSULTING SERVICES: NORTH AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 73
TABLE 34 OTHER SERVICES: NORTH AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 74
TABLE 35 EUROPE: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL,
2013-2020 (USD MILLION) 76
TABLE 36 EUROPE: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY PRODUCT TYPE, 2013-2020 (USD MILLION) 76
TABLE 37 EUROPE: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SOLUTION,
2013-2020 (USD MILLION) 77
TABLE 38 MESSAGING and FILE SHARING SOLUTIONS: EUROPE WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 77
TABLE 39 VOICE CALLING and CONFERENCING: EUROPE WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 78
TABLE 40 VIDEO CALLING and CONFERENCING: EUROPE WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 78
TABLE 41 OTHER SOLUTIONS: EUROPE WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY VERTICAL, 2013-2020 (USD MILLION) 79
TABLE 42 EUROPE: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SERVICE,
2013-2020 (USD MILLION) 79
TABLE 43 IMPLEMENTATION and INTEGRATION SERVICES: EUROPE WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 80
TABLE 44 CONSULTING SERVICES: EUROPE WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 80
TABLE 45 OTHERS SERVICES: EUROPE WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY VERTICAL, 2013-2020 (USD MILLION) 81
TABLE 46 ASIA-PACIFIC: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL,
2013-2020 (USD MILLION) 83
TABLE 47 ASIA-PACIFIC: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY PRODUCT TYPE, 2013-2020 (USD MILLION) 83
TABLE 48 ASIA-PACIFIC: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 84
TABLE 49 MESSAGING and FILE SHARING: ASIA-PACIFIC WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 84
TABLE 50 VOICE CALLING and CONFERENCING: ASIA-PACIFIC WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 85
TABLE 51 VIDEO CALLING and CONFERENCING: ASIA-PACIFIC WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 85
TABLE 52 OTHER SOLUTIONS: ASIA-PACIFIC WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 86
TABLE 53 ASIA-PACIFIC: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SERVICE,
2013-2020 (USD MILLION) 86
TABLE 54 IMPLEMENTATION and INTEGRATION SERVICES: ASIA-PACIFIC WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 87
TABLE 55 CONSULTING SERVICES: ASIA-PACIFIC WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 87
TABLE 56 OTHERS SERVICES: ASIA-PACIFIC WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 88
TABLE 57 LATIN AMERICA: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 90
TABLE 58 LATIN AMERICA: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY PRODUCT TYPE, 2013-2020 (USD MILLION) 90
TABLE 59 LATIN AMERICA: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 91
TABLE 60 MESSAGING and FILE SHARING: LATIN AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 91
TABLE 61 VOICE CALLING and CONFERENCING: LATIN AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 92
TABLE 62 VIDEO CALLING and CONFERENCING: LATIN AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 92
TABLE 63 OTHER SOLUTIONS: LATIN AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 93
TABLE 64 LATIN AMERICA: WEB REAL-TIME COMMUNICATION MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 93
TABLE 65 IMPLEMENTATION and INTEGRATION SERVICES: LATIN AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 94
TABLE 66 CONSULTING SERVICES: LATIN AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 94
TABLE 67 OTHERS SERVICES: LATIN AMERICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 95
TABLE 68 MIDDLE EAST and AFRICA: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY VERTICAL, 2013-2020 (USD MILLION) 97
TABLE 69 MIDDLE EAST and AFRICA: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY PRODUCT TYPE, 2013-2020 (USD MILLION) 97
TABLE 70 MIDDLE EAST and AFRICA: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY SOLUTION, 2013-2020 (USD MILLION) 98
TABLE 71 MESSAGING and FILE SHARING: MIDDLE EAST and AFRICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 98
TABLE 72 VOICE CALLING and CONFERENCING: MIDDLE EAST and AFRICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 99
TABLE 73 VIDEO CALLING and CONFERENCING: MIDDLE EAST and AFRICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 99
TABLE 74 OTHER SOLUTIONS: MIDDLE EAST and AFRICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 100
TABLE 75 MIDDLE EAST and AFRICA: WEB REAL-TIME COMMUNICATION MARKET SIZE,
BY SERVICE, 2013-2020 (USD MILLION) 100
TABLE 76 IMPLEMENTATION and INTEGRATION SERVICES: MIDDLE EAST and AFRICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 101
TABLE 77 CONSULTING SERVICES: MIDDLE EAST and AFRICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 101
TABLE 78 OTHER SERVICES: MIDDLE EAST and AFRICA WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION) 102
TABLE 79 MERGERS and ACQUISITIONS, 2012-2015 105
TABLE 80 PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS,
2014-2015 106
TABLE 81 NEW PRODUCT LAUNCHES, 2014-2015 107
TABLE 82 EXPANSIONS, 2014-2015 108
TABLE 83 NEW PRODUCT LAUNCHES, 2013-2014 139
TABLE 84 MERGERS and ACQUISITIONS, 2011-2012 140


LIST OF FIGURES

FIGURE 1 GLOBAL WEB REAL-TIME COMMUNICATION MARKET 16
FIGURE 2 RESEARCH DESIGN 18
FIGURE 3 BREAKDOWN OF THE PRIMARY INTERVIEWS 21
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 22
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 23
FIGURE 6 DATA TRIANGULATION 24
FIGURE 7 WEB REAL-TIME COMMUNICATION MARKET SIZE, BY PRODUCT TYPE 27
FIGURE 8 WEB REAL-TIME COMMUNICATION MARKET SIZE, BY VERTICAL 27
FIGURE 9 GLOBAL WEB REAL-TIME COMMUNICATION MARKET SHARE (2015):
NORTH AMERICA IS EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SHARE 28
FIGURE 10 WEBIFICATION OF COMMUNICATION AND CONSUMERIZATION OF TECHNOLOGY WILL IMPACT THE FUTURE OF THE WEB REAL-TIME COMMUNICATION 29
FIGURE 11 THE SOLUTION SEGMENT IS GAINING THE HIGHEST TRACTION IN TERMS OF MARKET SIZE 29
FIGURE 12 NORTH AMERICA ACCOUNTED FOR THE MAXIMUM SHARE IN THE WEB REAL-TIME COMMUNICATION MARKET IN 2015 30
FIGURE 13 THE ASIA-PACIFIC REGION IS EXPECTED TO WITNESS THE HIGHEST GROWTH POTENTIAL DURING THE FORECAST PERIOD 30
FIGURE 14 THE ASIA-PACIFIC WEB REAL-TIME COMMUNICATION MARKET IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 31
FIGURE 15 ASIA-PACIFIC AND EUROPE AREEXPECTED TO BE IN THE HIGH GROWTH PHASE
IN 2015 32
FIGURE 16 REQUIREMENT OF NETWORK INDEPENDENCE IS THE MAJOR FACTOR DRIVING
THE DEMAND OF WEB REAL-TIME COMMUNICATION 34
FIGURE 17 WEB REAL-TIME COMMUNICATION MARKET SEGMENTATION: BY PRODUCT TYPE 35
FIGURE 18 WEB REAL-TIME COMMUNICATION MARKET: BY SOLUTION 35
FIGURE 19 WEB REAL-TIME COMMUNICATION MARKET: BY SERVICE 36
FIGURE 20 WEB REAL-TIME COMMUNICATION MARKET SEGMENTATION: BY VERTICAL 36
FIGURE 21 WEB REAL-TIME COMMUNICATION MARKET SEGMENTATION: BY REGION 37
FIGURE 22 GLOBAL WEB REAL-TIME COMMUNICATION MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 37
FIGURE 23 WEB REAL-TIME COMMUNICATION MARKET VALUE CHAIN 40
FIGURE 24 PORTER'S FIVE FORCES ANALYSIS 41
FIGURE 25 STRATEGIC BENCHMARKING: AVAYA, POLYCOM, ORACLE CORPORATION, AND TOKBOX ARE FOCUSING ON ACHIEVING ORGANIC GROWTH THROUGH NEW PRODUCT LAUNCHES 44
FIGURE 26 STRATEGIC BENCHMARKING: AVAYA, POLYCOM, ORACLE, TOKBOX, AND CISCO ADOPTED INORGANIC STRATEGIES TO GROW IN THE WEB REAL-TIME COMMUNICATION MARKET 45
FIGURE 27 THE SOLUTION SEGMENT WOULD EXHIBIT THE HIGHEST GROWTH RATE IN THE WEB REAL-TIME COMMUNICATION MARKET DURING THE FORECAST PERIOD 47
FIGURE 28 THE SOLUTION SEGMENT IN THE ASIA-PACIFIC REGION IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 48
FIGURE 29 THE VIDEO CALLING and CONFERENCING SEGMENT IS PROJECTED TO GROW AT
THE HIGHEST CAGR DURING THE FORECAST PERIOD 49
FIGURE 30 THE SERVICE SEGMENT IN THE ASIA-PACIFIC REGION IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 52
FIGURE 31 THE CONSULTING SERVICES SEGMENT WOULD EXHIBIT THE HIGHEST GROWTH RATE IN THE WEB REAL-TIME COMMUNICATION MARKET DURING THE FORECAST PERIOD 53
FIGURE 32 THE HEALTHCARE SEGMENT IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 57
FIGURE 33 THE WEB REAL-TIME COMMUNICATION MARKET IN THE ASIA-PACIFIC REGION IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 65
FIGURE 34 GEOGRAPHIC SNAPSHOT (2015-2020): ASIA-PACIFIC IS AN ATTRACTIVE DESTINATION FOR THE OVERALL WEB REAL-TIME COMMUNICATION MARKET 66
FIGURE 35 NORTH AMERICA MARKET SNAPSHOT 68
FIGURE 36 EUROPE MARKET SNAPSHOT 75
FIGURE 37 ASIA-PACIFIC MARKET SNAPSHOT 82
FIGURE 38 LATIN AMERICA MARKET SNAPSHOT 89
FIGURE 39 MIDDLE EAST and AFRICA MARKET SNAPSHOT 96
FIGURE 40 COMPANIES ADOPTED NEW PRODUCT LAUNCHES AS THE KEY GROWTH STRATEGY TO EXPAND THEIR PRESENCE IN THE MARKET 103
FIGURE 41 MARKET EVALUATION FRAMEWORK 104
FIGURE 42 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES HAS BEEN THE KEY GROWTH STRATEGY ADOPTED BY MARKET PLAYERS 104
FIGURE 43 GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS 109
FIGURE 44 AVAYA INC.: COMPANY SNAPSHOT 110
FIGURE 45 CISCO SYSTEMS, INC.: COMPANY SNAPSHOT 113
FIGURE 46 POLYCOM: COMPANY SNAPSHOT 116
FIGURE 47 ORACLE CORPORATION: COMPANY SNAPSHOT 119
FIGURE 48 ATandT INC.: COMPANY SNAPSHOT 124
FIGURE 49 MARKETSANDMARKETS KNOWLEDGE STORE SNAPSHOT 146
FIGURE 50 MARKETSANDMARKETS KNOWLEDGE STORE: INFORMATION and COMMUNICATIONS TECHNOLOGY INDUSTRY SNAPSHOT 147

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