1. Market Research
  2. > IT Services
  3. > IT Outsourcing
  4. > Call Center Market Trends

Overview of the Brazilian Contact Centre Sector

  • November 2015
  • 32 pages
  • FALKE Information Services
Report ID: 3752630

Summary

Table of Contents

Search Inside

The Brazilian contact centre market is expected to reach nearly US$ 16 billion in 2015 with over 820 customer care units. The average revenue per units has continued to increase since 2011 and is expected to reach US$ 19,100 in the same year. In Brazil, customer care contact centres are used particularly by higher income customers and predominantly via telephone and in store. In house contact centres are growing faster than outsourced units with CAGR of 15% in revenue and 11% in units between 2009 and 2015.

This report briefly discusses the subject market, its geographic footprint, main products and services, main players’ financial and operational performance and other analyses.

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 60 Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

Veronica helps you find the right report:

Testimonials

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at
Ikea

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at
Ingredion

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

Purchase Reports From Reputable Market Research Publishers

Asia-Pacific Contact Center Applications Market, 2015

  • $ 15000
  • Industry report
  • February 2017
  • by Frost & Sullivan

Actionable Strategies to Remain Relevant Amidst the Cloudy Landscape New analysis from Frost & Sullivan’s Digital Transformation program titled Growth Opportunities in the Global Contact Center Systems ...

Call Centres in the UK - Industry Market Research Report

  • $ 680
  • Industry report
  • April 2017
  • by Ibisworld

Dialling down: Revenue growth is expected to slow in the face of an uncertain economic environment Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client ...

Telemarketing Bureaus and Other Contact Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

  • $ 195
  • Industry report
  • March 2017
  • by Kentley Insights

The 2017 Market Research Report on Telemarketing Bureaus and Other Contact Centers is an in-depth evaluation of the industry and will provide you with the key insights, trends and benchmarks you need to ...

Experience Avaya 2016

August 2016 $ 500

ref:plp2015

Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.