Table of Contents
The Brazilian contact centre market is expected to reach nearly US$ 16 billion in 2015 with over 820 customer care units. The average revenue per units has continued to increase since 2011 and is expected to reach US$ 19,100 in the same year. In Brazil, customer care contact centres are used particularly by higher income customers and predominantly via telephone and in store. In house contact centres are growing faster than outsourced units with CAGR of 15% in revenue and 11% in units between 2009 and 2015.
This report briefly discusses the subject market, its geographic footprint, main products and services, main players’ financial and operational performance and other analyses.
Get Industry Insights. Simply.
Talk to Ahmad
+1 718 618 4302
Actionable Strategies to Remain Relevant Amidst the Cloudy Landscape New analysis from Frost & Sullivan’s Digital Transformation program titled Growth Opportunities in the Global Contact Center Systems ...
The global cloud-based contact center market has been estimated to be worth USD 4.51 billion in 2015 and is forecasted to grow at a CAGR of 26.08% over the forecast period, to reach USD 14.37 billion by ...
The 2017 Market Research Report on Telemarketing Bureaus and Other Contact Centers is an in-depth evaluation of the industry and will provide you with the key insights, trends and benchmarks you need to ...