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Overview of the Brazilian Contact Centre Sector

  • November 2015
  • -
  • FALKE Information Services
  • -
  • 32 pages

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The Brazilian contact centre market is expected to reach nearly US$ 16 billion in 2015 with over 820 customer care units. The average revenue per units has continued to increase since 2011 and is expected to reach US$ 19,100 in the same year. In Brazil, customer care contact centres are used particularly by higher income customers and predominantly via telephone and in store. In house contact centres are growing faster than outsourced units with CAGR of 15% in revenue and 11% in units between 2009 and 2015.

This report briefly discusses the subject market, its geographic footprint, main products and services, main players’ financial and operational performance and other analyses.

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