Table of Contents
In its 7th year, ISR’s “CRO Quality Benchmarking – Phase I Service Providers” report provides pharmaceutical sponsors and service providers a Consumer Reports-style analysis of CRO quality
Respondents supplied satisfaction ratings from 640 service encounters across 36 Phase I CROs, making his report the most comprehensive assessment of CRO service quality in the industry
How you can use this report:
Make a more informed purchase of Phase I services by understanding which service providers best fit your company’s needs
• Broaden your Phase I CRO evaluation list by accessing peer-based service quality ratingsacross 27 critical attributes
• Pinpoint potential delivery concerns early in a sponsor-CRO relationship/evaluation in order to develop proactive strategies to address potential gaps
Clinical Service Providers
Uncover your own — and competitor —delivery strengths and weaknesses
• Design messaging to tout your company’s strengths
• Compete more effectively by understanding buyers’ selection criteria and outsourcing trends
Over time, Industry Standard Research has accumulated a wealth of knowledge around service quality and CRO performance Understanding and utilizing this information allows stakeholders within the industry to make informed decisions when choosing a CRO for Phase I services
ISR knows that selecting a CRO isn’t easy There is a myriad of factors to evaluate for each CRO being considered Does the provider have the necessary therapeutic expertise? Will the trial be completed on time and within budget? Will the provider have sufficient access to patients? Does the lead investigator have sufficient experience? Without prior experience with a provider, purchasers of CRO services are often forced to rely on incomplete or biased assessments of CRO performance passed on through word of mouth from peers within the industry
In the CRO Quality Benchmarking Phase I report, ISR provides the data necessary to answer these questions – and many more – with confidence 133 decision-makers have weighed in with their CRO selection criteria and outsourcing behaviors They have provided feedback on 640 recent service encounters across 36 Phase I CROs 19 providers have received detailed profiles, eight large CROs and 11 mid-size/specialty CROs Find out in which areas large CROs dominate and in which performance areas the smaller CROs shine
Not only does this report enable more educated purchases of CRO services, it also allows providers to get a behind-the-scenes look at customers’ perceptions of their performance Providers can determine areas of strength and understand where they may need to close the gap relative to competitors As they say, knowledge is power
Having a grasp on customer perceptions of strengths and weaknesses will help CROs effectively promote their strengths and improve areas in which they are falling short
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