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  3. > The SaaS-based service fulfilment systems: CSP adoption is confined to specific application areas

Using a software-as-a-service (SaaS) delivery model for service fulfilment will become increasingly prevalent during the next 5 years, but will only represent 9.8% of revenue in the service fulfilment segment in 2020.

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The SaaS-based service fulfilment systems: CSP adoption is confined to specific application areas

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