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Connected Work—Enabling Technologies for the Future Workplace : Successfully Implementing UCC in Every Tier of Your Organization

This Market Insight details how end-user organizations can effectively right-size their unified communications and collaboration deployments throughout the strategic value tiers of their business and workforce in order to successfully address changing business and user demands. Enterprises have both tactical and strategic opportunities to efficiently satisfy employee requirements across the organization's environment. Next-gen as as well as applications percieved as utility each have a role in successful deployments.

Critical Success Factors

Organizations should address the full spectrum of worker requirements and satisfy them through a blend of tactical and strategic purchase and support decisions.
An ecosystem approach is needed to source the breadth of UCC products and services that most organizations require.
A consumer look and feel is required for user adoption and utilization, underpinned by enterprise-class quality, reliability, security and control.
Customer success management drives utilization, however real business value must be proven by analytics and reports that are measured against enterprise-driven key performance indicators.
Flexible deployment and consumption models reduce risk when addressing rapidly changing organizational, line-of-business and user needs.

Table Of Contents

Connected Work—Enabling Technologies for the Future Workplace 

Strategic Imperatives
1 Trends, Opportunities and Unmet Needs Analysis
2 Critical Success Factors
3 Sustainable Success Strategies

Market Definitions
1 Unified Communications and Collaboration Defined
2 Potential UCC Solution Elements
3 Connected Living
4 Connected Work
5 Connected Work—Market Dashboard
6 Connected Work—Market Definitions

Workplace Disruption and Transformation
1 Impact of Social Trends
2 Connected Life
3 Connected Work—Key Metrics
4 Paradigm Shift in Communications Technology Adoption
5 Consumerization of IT, BYOT and Communications Personalization
6 Consumerization of IT, BYOT and Communications Personalization (continued)
7 Distribution of Worker Types Remains Stable
8 Pros and Cons for Providing Mobile Apps to Employees, North America
9 BYOD Policy and Enforcement, Europe
10 Workplace Disruption
11 Workplace Transformation

Segment Analysis
1 Strategic Value Tiers—UCC Applications
2 Business Telephony Roadmap
3 Business Telephony—Segment Analysis
4 Business Voicemail and Unified Messaging Roadmap
5 Business Voicemail and Unified Messaging—Segment Analysis
6 Enterprise Instant Messaging Roadmap
7 Enterprise Instant Messaging—Segment Analysis
8 Conferencing Roadmap
9 Conferencing—Segment Analysis
10 Team Collaboration Platforms Roadmap
11 Team Collaboration Platforms—Segment Analysis
12 Content Collaboration Platforms Roadmap
13 Content Collaboration Platforms—Segment Analysis
14 Enterprise Social Networking Roadmap
15 Enterprise Social Networking—Segment Analysis
16 Business Email Roadmap
17 Business Email—Segment Analysis

Enterprise Perceptions—UCC Benefits and Limitations
1 Enterprise UCC Perceptions—Benefits
2 Enterprise UCC Perceptions—Benefits (continued)
3 Enterprise UCC Perceptions—Limitations
4 Enterprise UCC Perceptions—Limitations (continued)

Strategic Considerations for Enterprises
1 UCC Tool Pervasiveness
2 UCC Usage Frequency
3 UCC Tool Usage—Current and Future
4 Strategic Considerations for Enterprises
5 Strategic Considerations for Enterprises (continued)

Call to Action—Recommendations for Success
1 Key Questions to Ask
2 Addressing Strategic Value Tiers
3 Recommendations for Success
4 Legal Disclaimer

1 Related Frost and Sullivan Research

The Frost and Sullivan Story
1 The Frost and Sullivan Story
2 Value Proposition: Future of Your Company and Career
3 Global Perspective
4 Industry Convergence
5 360º Research Perspective
6 Implementation Excellence
7 Our Blue Ocean Strategy

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