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  4. > Field Service Management Market by Solution , by Service , by Deployment Type, by User Type, by Industry Vertical & by Region - Global Forecast to 2020

“The need for a centralized system for the management of field services to drive the Field Service Management (FSM) market”

The FSM market size is estimated to grow from USD 1.97 billion in 2015 to USD 5.11 billion by 2020, at an estimated CAGR of 21.0%. The need for a centralized system for the management of field services, and the ever-evolving demand for increasing operational efficiency and reducing operational costs are the important driving factors fueling the growth of the FSM market.

“Schedule and dispatch to gain maximum traction during the forecast period”

The schedule and dispatch solution is estimated to contribute the largest market share during the forecast period. Furthermore, due to the need for quick service delivery to achieve improved customer experience, schedule & dispatch, and customer management solutions are expected to be the most prominent solutions among all the FSM solutions. In terms of services, implementation is the highest contributing services segment. Consulting services segment is expected to grow at the highest rate from 2015 to 2020. North America is expected to be largest revenue generating region followed by Europe whereas Asia-Pacific (APAC) and Middle East and Africa (MEA) are expected to be the emerging potential markets for FSM solutions and services.

In the process of determining and verifying the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people.

- By Company Type - Tier 1 – 55%, Tier 2 – 20%, and Tier 3 – 25%
- By Designation – C-level – 60%, Director-level – 25%, and other – 15%
- By Region –North America – 10%, Europe– 20%, Asia-Pacific - 40%, and ROW – 30%

As the need for post-sale services is evolving and so is the number of field service providers, the FSM market offers tremendous upcoming opportunities for growth in the next five years. With the developments and innovations in cloud and mobile technologies, huge opportunity lies for field service companies to adopt FSM solutions to increase their operational efficiency at reduced costs and achieve a high-level of customer satisfaction. Furthermore, the organizations are also turning toward consulting services for the deployment of the right FSM solution as per their business objectives, thereby making it the fastest-growing services segment.

The various key FSM vendors and service providers profiled in the report are as follows:

1. SAP SE
2. Oracle Corporation
3. IBM Corporation
4. ClickSoftware Technologies
5. Astea International
6. ServicePower Technologies Plc.
7. Trimble Navigation Limited
8. IFS
9. PTC, Inc.
10. Infor

The report will help the market leaders/new entrants in this market in the following ways:

1. This report segments the FSM market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the different verticals and regions.
2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, newproduct develpoments, partnerships, mergers and acquisitions.

Table Of Contents

Field Service Management Market by Solution , by Service , by Deployment Type, by User Type, by Industry Vertical and by Region - Global Forecast to 2020
TABLE OF CONTENTS

1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 16
1.3.1 MARKETS COVERED 17
1.3.2 YEARS CONSIDERED FOR THE STUDY 18
1.4 CURRENCY 18
1.5 LIMITATIONS 18
1.6 STAKEHOLDERS 18
2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 20
2.1.1.1 Key data from secondary sources 20
2.1.2 PRIMARY DATA 21
2.1.2.1 Key data from primary sources 21
2.1.2.2 Key industry insights 22
2.1.2.3 Breakdown of primary interviews 22
2.2 MARKET SIZE ESTIMATION 23
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 25
2.4 ASSUMPTIONS 26
3 EXECUTIVE SUMMARY 27
4 PREMIUM INSIGHTS 32
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET 32
4.2 FIELD SERVICE MANAGEMENT MARKET: TOP THREE INDUSTRY VERTICALS 32
4.3 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY REGION AND INDUSTRY VERTICAL 33
4.4 FIELD SERVICE MANAGEMENT MARKET POTENTIAL 34
4.5 FIELD SERVICE MANAGEMENT USER TYPE MARKET (2020) 34
4.6 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION (2015-2020) 35
4.7 FIELD SERVICE MANAGEMENT REGIONAL MARKET 35
4.8 INDUSTRY VERTICAL GROWTH MATRIX 36
4.9 LIFECYCLE ANALYSIS, BY REGION, 2015 37


5 MARKET OVERVIEW 38
5.1 INTRODUCTION 39
5.2 EVOLUTION 40
5.3 MARKET SEGMENTATION 41
5.3.1 BY SOLUTION 42
5.3.2 BY SERVICE 42
5.3.3 BY DEPLOYMENT TYPE 43
5.3.4 BY USER TYPE 43
5.3.5 BY INDUSTRY VERTICAL 44
5.3.6 BY REGION 44
5.4 MARKET DYNAMICS 45
5.4.1 DRIVERS 46
5.4.1.1 Need for a centralized system for the management of field services 46
5.4.1.2 Increase in operational efficiency 46
5.4.1.3 Reduction in operational cost 46
5.4.2 RESTRAINTS 46
5.4.2.1 Security concerns with respect to access to confidential data 46
5.4.2.2 Lack of awareness about the benefits of FSM solutions 47
5.4.3 OPPORTUNITIES 47
5.4.3.1 Increasing demand for enterprise mobility 47
5.4.3.2 Rising demand for mobility solutions for real-time visibility 47
5.4.3.3 Growing partnerships among field service management vendors 47
5.4.4 CHALLENGES 48
5.4.4.1 Heavy reliance on scheduled maintenance rather than on predictive maintenance 48
5.4.4.2 Poor visibility into field force activities 48
5.4.5 BURNING ISSUES 48
5.4.5.1 Rising cost involved in field service management implementation 48
5.4.5.2 Presence of inflexible and outdated systems 48
6 INDUSTRY TRENDS 49
6.1 INTRODUCTION 49
6.2 FIELD SERVICE MANAGEMENT ARCHITECTURE 49
6.3 VALUE CHAIN ANALYSIS 50
6.4 INDUSTRY STANDARDS AND REGULATIONS 51
6.4.1 INTRODUCTION 51
6.4.2 SERVICE CAPABILITY and PERFORMANCE STANDARDS (SCP) 51
6.4.3 OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA) 51
6.4.4 TECHNOLOGY SERVICES INDUSTRY ASSOCIATION (TSIA) 52
6.5 STRATEGIC BENCHMARKING 52
6.6 INNOVATION SPOTLIGHT 53
7 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SOLUTION 54
7.1 INTRODUCTION 55
7.2 SCHEDULE AND DISPATCH 56
7.3 WORK ORDER MANAGEMENT 57
7.4 MOBILE FIELD EXECUTION 58
7.5 CUSTOMER MANAGEMENT 59
7.6 REPORTING AND DASHBOARDS 60
7.7 BILLING AND INVOICING 60
7.8 INVENTORY MANAGEMENT 61
7.9 TRACKING AND PERFORMANCE MANAGEMENT 61
8 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY SERVICE 63
8.1 INTRODUCTION 64
8.2 IMPLEMENTATION 65
8.3 TRAINING AND SUPPORT 66
8.4 CONSULTING 67
9 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY DEPLOYMENT TYPE 68
9.1 INTRODUCTION 69
9.2 CLOUD 70
9.3 ON-PREMISES 71
10 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY USER TYPE 72
10.1 INTRODUCTION 73
10.2 SMALL AND MEDIUM ENTERPRISE (SME) 74
10.3 LARGE ENTERPRISE 75
11 FIELD SERVICE MANAGEMENT MARKET ANALYSIS, BY INDUSTRY VERTICAL 78
11.1 INTRODUCTION 79
11.2 OIL AND GAS 80
11.3 CONSTRUCTION 81
11.4 RESIDENTIAL AND COMMERCIAL 82
11.5 MANUFACTURING 83
11.6 SECURITY AND ALARM 84
11.7 TRANSPORTATION 84
11.8 ENERGY AND UTILITIES 85
11.9 HEALTHCARE 86
11.10 TELECOM 86
11.11 INSURANCE 87
11.12 OTHERS 88

12 GEOGRAPHIC ANALYSIS 89
12.1 INTRODUCTION 90
12.2 NORTH AMERICA 93
12.3 EUROPE 96
12.4 ASIA-PACIFIC 98
12.5 MIDDLE EAST AND AFRICA (MEA) 102
12.6 LATIN AMERICA 105
13 COMPETITIVE LANDSCAPE 108
13.1 OVERVIEW 108
13.2 PRODUCT PORTFOLIO COMPARISON 109
13.3 COMPETITIVE SITUATION AND TRENDS 110
13.3.1 NEW PRODUCT LAUNCHES 111
13.3.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 112
13.3.3 MERGERS AND ACQUISITIONS 113
13.3.4 VENTURE CAPITAL (VC) FUNDING 114
14 COMPANY PROFILES 115
14.1 INTRODUCTION 115
(Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*
14.2 SAP SE 116
14.3 ORACLE CORPORATION 119
14.4 IBM CORPORATION 123
14.5 CLICKSOFTWARE TECHNOLOGIES 126
14.6 ASTEA INTERNATIONAL 130
14.7 SERVICEPOWER TECHNOLOGIES 133
14.8 TRIMBLE NAVIGATION 136
14.9 INDUSTRIAL AND FINANCIAL SYSTEMS AB (IFS) 139
14.10 PTC, INC. 142
14.11 INFOR 145
*Details on Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
15 KEY INNOVATORS 148
(Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*
15.1 RAPIDVALUE SOLUTIONS 148
15.2 FIELDAWARE 149
15.3 CORESYSTEMS 150
*Details on Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

16 APPENDIX 152
16.1 NEW PRODUCT LAUNCHES 152
16.2 INDUSTRY EXCERPTS 154
16.3 DISCUSSION GUIDE 155
16.4 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL 159
16.5 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 161
16.6 AVAILABLE CUSTOMIZATIONS 162
16.7 RELATED REPORTS 163

LIST OF TABLES

TABLE 1 GLOBAL FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE,
2013-2020 (USD BILLION, Y-O-Y %) 28
TABLE 2 GLOBAL FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT,
2013-2020 (USD MILLION) 28
TABLE 3 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,
2013-2020 (USD MILLION) 56
TABLE 4 SCHEDULE AND DISPATCH: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 57
TABLE 5 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 58
TABLE 6 MOBILE FIELD EXECUTION: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 58
TABLE 7 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 59
TABLE 8 REPORTING AND DASHBOARDS: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 60
TABLE 9 BILLING AND INVOICING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 60
TABLE 10 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 61
TABLE 11 TRACKING AND PERFORMANCE MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 62
TABLE 12 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2013-2020 (USD MILLION) 64
TABLE 13 IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY USER TYPE, 2013-2020 (USD MILLION) 65
TABLE 14 IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 65
TABLE 15 TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY USER TYPE, 2013-2020 (USD MILLION) 66
TABLE 16 TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 66
TABLE 17 CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE,
2013-2020 (USD MILLION) 67
TABLE 18 CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 67
TABLE 19 FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE,
2013-2020 (USD MILLION) 69
TABLE 20 CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 70
TABLE 21 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 71
TABLE 22 FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE,
2013-2020 (USD MILLION) 73
TABLE 23 SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 74
TABLE 24 SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 75
TABLE 25 SMALL AND MEDIUM ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 75
TABLE 26 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 76
TABLE 27 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 77
TABLE 28 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 77
TABLE 29 FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL,
2013-2020 (USD MILLION) 80
TABLE 30 OIL AND GAS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 81
TABLE 31 CONSTRUCTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 82
TABLE 32 RESIDENTIAL AND COMMERCIAL: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2013-2020 (USD MILLION) 82
TABLE 33 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 83
TABLE 34 SECURITY AND ALARM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 84
TABLE 35 TRANSPORTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 85
TABLE 36 ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 85
TABLE 37 HEALTHCARE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 86
TABLE 38 TELECOM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 87
TABLE 39 INSURANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 88
TABLE 40 OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 88
TABLE 41 FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 92
TABLE 42 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 94
TABLE 43 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 94
TABLE 44 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 94
TABLE 45 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION) 95
TABLE 46 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 95
TABLE 47 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,
2013-2020 (USD MILLION) 96
TABLE 48 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2013-2020 (USD MILLION) 96
TABLE 49 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE,
2013-2020 (USD MILLION) 97
TABLE 50 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION) 97
TABLE 51 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 98
TABLE 52 ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,
2013-2020 (USD MILLION) 100
TABLE 53 ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2013-2020 (USD MILLION) 100
TABLE 54 ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE,
2013-2020 (USD MILLION) 100
TABLE 55 ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION) 101
TABLE 56 ASIA-PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 101
TABLE 57 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY SOLUTION, 2013-2020 (USD MILLION) 103
TABLE 58 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY SERVICE, 2013-2020 (USD MILLION) 103
TABLE 59 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 103
TABLE 60 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION) 104
TABLE 61 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 104
TABLE 62 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 105
TABLE 63 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2013-2020 (USD MILLION) 105
TABLE 64 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 106
TABLE 65 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION) 106
TABLE 66 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 107
TABLE 67 NEW PRODUCT LAUNCHES, 2013-2016 111
TABLE 68 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 2013-2016 112
TABLE 69 MERGERS AND ACQUISITIONS, 2013-2015 113
TABLE 70 VENTURE CAPITAL FUNDING, 2013-2014 114
TABLE 71 NEW PRODUCT LAUNCHES , 2013-2015 152

LIST OF FIGURES

FIGURE 1 MARKETS COVERED 17
FIGURE 2 FIELD SERVICE MANAGEMENT: RESEARCH DESIGN 19
FIGURE 3 BREAKDOWN OF PRIMARIES: BY COMPANY TYPE, DESIGNATION, AND REGION 22
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 23
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 24
FIGURE 6 DATA TRIANGULATION METHODOLOGY 25
FIGURE 7 COMPONENT SNAPSHOT (2015 and 2020): MARKET FOR SOFTWARE IS EXPECTED TO DOUBLE DURING THE FORECAST PERIOD 29
FIGURE 8 DEPLOYMENT TYPE SNAPSHOT (2015 and 2020): ON-PREMISES SEGMENT IS EXPECTED TO DOMINATE THE FIELD SERVICE MANAGEMENT MARKET 29
FIGURE 9 USER TYPE SNAPSHOT (2015 and 2020): LARGE ENTERPRISES SEGMENT IS EXPECTED TO DOMINATE THE FIELD SERVICE MANAGEMENT MARKET 30
FIGURE 10 NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2015 30
FIGURE 11 INCREASE IN OPERATIONAL EFFECIENCY IS DRIVING THE FIELD SERVICE MANAGEMENT MARKET 32
FIGURE 12 MANUFACTURING INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 32
FIGURE 13 NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN THE FIELD SERVICE MANAGEMENT MARKET 33
FIGURE 14 ASIA-PACIFIC IS EXPECTED TO HAVE THE HIGHEST MARKET GROWTH POTENTIAL TILL 2020 34
FIGURE 15 LARGE ENTERPRISES SEGMENT IS EXPECTED TO DOMINATE THE FIELD SERVICE MANAGEMENT MARKET IN 2020 34
FIGURE 16 TOP TWO SOLUTIONS ARE ESTIMATED TO ACCOUNT FOR MORE THAN ONE-FOURTH OF THE FIELD SERVICE MANAGEMENT MARKET DURING THE FORECAST PERIOD 35
FIGURE 17 ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 35
FIGURE 18 FIELD SERVICE MANAGEMENT MARKET GROWTH MATRIX, BY INDUSTRY VERTICAL 36
FIGURE 19 REGIONAL LIFECYCLE: ASIA-PACIFIC IS EXPECTED TO BE IN THE GROWTH
PHASE IN 2015 37
FIGURE 20 MOBILE FIELD EXECUTION IS EXPECTED TO PLAY A CRUCIAL ROLE IN THE FIELD SERVICE MANAGEMENT MARKET 40
FIGURE 21 FIELD SERVICE MANAGEMENT: MARKET SEGMENTATION 41
FIGURE 22 FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY SOLUTION 42
FIGURE 23 FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY SERVICE 42
FIGURE 24 FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY DEPLOYMENT TYPE 43
FIGURE 25 FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY USER TYPE 43
FIGURE 26 FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY INDUSTRY VERTICAL 44
FIGURE 27 FIELD SERVICE MANAGEMENT MARKET SEGMENTATION: BY REGION 44
FIGURE 28 FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, CHALLENGES 45
FIGURE 29 FIELD SERVICE MANAGEMENT ARCHITECTURE 49
FIGURE 30 FIELD SERVICE MANAGEMENT MARKET: VALUE CHAIN ANALYSIS 50
FIGURE 31 STRATEGIC BENCHMARKING: KEY TECHNOLOGY INTEGRATION 52
FIGURE 32 SCHEDULE AND DISPATCH TO LEAD IN THE SOLUTIONS SEGMENT IN 2015 55
FIGURE 33 SCHEDULE AND DISPATCH EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC 57
FIGURE 34 CUSTOMER MANAGEMENT SOLUTION IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC 59
FIGURE 35 TRACKING AND PERFORMANCE MANAGEMENT EXPECTED TO GROW AT THE HIGHEST CAGR IN MIDDLE EAST AND AFRICA 62
FIGURE 36 CONSULTING SERVICES TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 64
FIGURE 37 ON-PREMISES IS EXPECTED TO BE THE HIGHEST CONTRIBUTOR IN TERMS OF MARKET SIZE FOR THE DEPLOYMENT TYPE SEGMENT 69
FIGURE 38 CLOUD DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN MIDDLE EAST and AFRICA 70
FIGURE 39 ON-PREMISES DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN MIDDLE EAST and AFRICA 71
FIGURE 40 SMALL AND MEDIUM ENTERPRISES USER SEGMENT IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 73
FIGURE 41 SMALL AND MEDIUM ENTERPRISES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC 74
FIGURE 42 LARGE ENTERPRISES IS EXPECTED TO EXPERIENCE A HIGH GROWTH RATE IN THE MIDDLE EAST and AFRICA REGION 76
FIGURE 43 TELECOM IS EXPECTED TO EXPERIENCE A HIGH GROWTH RATE IN THE INDUSTRY VERTICALS SEGMENT 79
FIGURE 44 OIL AND GAS INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC 81
FIGURE 45 MANUFACTURING INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC 83
FIGURE 46 TELECOM INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR IN ASIA-PACIFIC 87
FIGURE 47 GEOGRAPHIC SNAPSHOT - ASIA-PACIFIC EMERGING AS A NEW HOTSPOT 90
FIGURE 48 ASIA-PACIFIC: AN ATTRACTIVE DESTINATION FOR INDUSTRY VERTICALS 91
FIGURE 49 GEOGRAPHIC SNAPSHOT: ASIA-PACIFIC AND LATIN AMERICA ARE ATTRACTIVE DESTINATIONS FOR THE FIELD SERVICE MANAGEMENT MARKET 92
FIGURE 50 NORTH AMERICA MARKET SNAPSHOT 93
FIGURE 51 ASIA-PACIFIC MARKET SNAPSHOT 99
FIGURE 52 ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE FIELD SERVICE MANAGEMENT MARKET 102
FIGURE 53 COMPANIES ADOPTED NEW PRODUCT LAUNCH AS THE KEY GROWTH STRATEGY BETWEEN 2013 AND 2016 108
FIGURE 54 VENDOR PRODUCT PORTFOLIO COMPARISON 109
FIGURE 55 MARKET EVALUATION FRAMEWORK 110
FIGURE 56 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES 110
FIGURE 57 GEOGRAPHIC REVENUE MIX OF TOP 4 MARKET PLAYERS 115
FIGURE 58 SAP SE: COMPANY SNAPSHOT 116
FIGURE 59 SAP SE: SWOT ANALYSIS 118
FIGURE 60 ORACLE CORPORATION: COMPANY SNAPSHOT 119
FIGURE 61 ORACLE CORPORATION: SWOT ANALYSIS 122
FIGURE 62 IBM CORPORATION: COMPANY SNAPSHOT 123
FIGURE 63 IBM CORPORATION: SWOT ANALYSIS 125
FIGURE 64 CLICKSOFTWARE TECHNOLOGIES: COMPANY SNAPSHOT 126
FIGURE 65 CLICKSOFTWARE TECHNOLOGIES: SWOT ANALYSIS 129
FIGURE 66 ASTEA INTERNATIONAL: COMPANY SNAPSHOT 130
FIGURE 67 ASTEA INTERNATIONAL: SWOT ANALYSIS 132
FIGURE 68 SERVICEPOWER: COMPANY SNAPSHOT 133
FIGURE 69 TRIMBLE NAVIGATION: COMPANY SNAPSHOT 136
FIGURE 70 INDUSTRIAL AND FINANCIAL SYSTEMS AB (IFS): COMPANY SNAPSHOT 139
FIGURE 71 PTC, INC.: COMPANY SNAPSHOT 142
FIGURE 72 INFOR: COMPANY SNAPSHOT 145

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