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  4. > Field Service Management Market by Solution, by Service, by Deployment Type, by User Type, by Industry Vertical & by Region - Global Forecast to 2020

“The need for a centralized system for the management of field services to drive the Field Service Management (FSM) market”
The FSM market size is estimated to grow from USD 1.97 billion in 2015 to USD 5.11 billion by 2020, at an estimated CAGR of 21.0%. The need for a centralized system for the management of field services, and the ever-evolving demand for increasing operational efficiency and reducing operational costs are the important driving factors fueling the growth of the FSM market.

“Schedule and dispatch to gain maximum traction during the forecast period”
The schedule and dispatch solution is estimated to contribute the largest market share during the forecast period. Furthermore, due to the need for quick service delivery to achieve improved customer experience, schedule & dispatch, and customer management solutions are expected to be the most prominent solutions among all the FSM solutions. In terms of services, implementation is the highest contributing services segment. Consulting services segment is expected to grow at the highest rate from 2015 to 2020. North America is expected to be largest revenue generating region followed by Europe whereas Asia-Pacific (APAC) and Middle East and Africa (MEA) are expected to be the emerging potential markets for FSM solutions and services.

In the process of determining and verifying the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people.

- By Company Type - Tier 1 – 55%, Tier 2 – 20%, and Tier 3 – 25%
- By Designation – C-level – 60%, Director-level – 25%, and other – 15%
- By Region –North America – 10%, Europe– 20%, Asia-Pacific - 40%, and ROW – 30%

As the need for post-sale services is evolving and so is the number of field service providers, the FSM market offers tremendous upcoming opportunities for growth in the next five years. With the developments and innovations in cloud and mobile technologies, huge opportunity lies for field service companies to adopt FSM solutions to increase their operational efficiency at reduced costs and achieve a high-level of customer satisfaction. Furthermore, the organizations are also turning toward consulting services for the deployment of the right FSM solution as per their business objectives, thereby making it the fastest-growing services segment.

The various key FSM vendors and service providers profiled in the report are as follows:

1. SAP SE
2. Oracle Corporation
3. IBM Corporation
4. ClickSoftware Technologies
5. Astea International
6. ServicePower Technologies Plc.
7. Trimble Navigation Limited
8. IFS
9. PTC, Inc.
10. Infor


The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the FSM market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the different verticals and regions.
2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, newproduct develpoments, partnerships, mergers and acquisitions.

Table Of Contents

Field Service Management Market by Solution, by Service, by Deployment Type, by User Type, by Industry Vertical and by Region - Global Forecast to 2020
TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET DEFINITION 15
1.3 MARKET SCOPE 15
1.3.1 MARKETS COVERED 16
1.3.2 YEARS CONSIDERED FOR THE STUDY 17
1.4 CURRENCY 17
1.5 LIMITATIONS 17
1.6 STAKEHOLDERS 17
2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 18
2.1.1 SECONDARY DATA 19
2.1.1.1 Key data from secondary sources 19
2.1.2 PRIMARY DATA 20
2.1.2.1 Key data from primary sources 20
2.1.2.2 Key industry insights 21
2.1.2.3 Breakdown of primary interviews 21
2.2 MARKET SIZE ESTIMATION 22
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 24
2.4 ASSUMPTIONS 25
3 EXECUTIVE SUMMARY 26
4 PREMIUM INSIGHTS 31
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE FSM MARKET 31
4.2 FSM MARKET: TOP THREE INDUSTRY VERTICALS 31
4.3 GLOBAL FSM MARKET, BY REGION AND INDUSTRY VERTICAL 32
4.4 FSM MARKET POTENTIAL 33
4.5 FSM USER TYPE MARKET (2020) 33
4.6 FSM MARKET, BY SOLUTION (2015-2020) 34
4.7 FSM REGIONAL MARKET 34
4.8 INDUSTRY VERTICAL GROWTH MATRIX 35
4.9 LIFECYCLE ANALYSIS, BY REGION, 2015 36

5 MARKET OVERVIEW 37
5.1 INTRODUCTION 38
5.2 EVOLUTION 39
5.3 MARKET SEGMENTATION 40
5.3.1 BY SOLUTION 41
5.3.2 BY SERVICE 41
5.3.3 BY DEPLOYMENT TYPE 42
5.3.4 BY USER TYPE 42
5.3.5 BY INDUSTRY VERTICAL 43
5.3.6 BY REGION 43
5.4 MARKET DYNAMICS 44
5.4.1 DRIVERS 45
5.4.1.1 Need for a centralized system for the management of field services 45
5.4.1.2 Increase in operational efficiency 45
5.4.1.3 Reduction in operational cost 45
5.4.2 RESTRAINTS 45
5.4.2.1 Security concerns with respect to access to confidential data 45
5.4.2.2 Lack of awareness about the benefits of FSM solutions 46
5.4.3 OPPORTUNITIES 46
5.4.3.1 Increasing demand for enterprise mobility 46
5.4.3.2 Rising demand for mobility solutions for real-time visibility 46
5.4.3.3 Growing partnerships among FSM vendors 46
5.4.4 CHALLENGES 47
5.4.4.1 Heavy reliance on scheduled maintenance rather than on predictive maintenance 47
5.4.4.2 Poor visibility into field force activities 47
5.4.5 BURNING ISSUES 47
5.4.5.1 Rising cost involved in FSM implementation 47
5.4.5.2 Presence of inflexible and outdated systems 47
6 INDUSTRY TRENDS 48
6.1 INTRODUCTION 48
6.2 FSM ARCHITECTURE 48
6.3 VALUE CHAIN ANALYSIS 49
6.4 INDUSTRY STANDARDS AND REGULATIONS 50
6.4.1 INTRODUCTION 50
6.4.2 SCP 50
6.4.3 OSHA 50
6.4.4 TSIA 51
6.5 STRATEGIC BENCHMARKING 51
6.6 INNOVATION SPOTLIGHT 52
7 FSM MARKET ANALYSIS, BY SOLUTION 53
7.1 INTRODUCTION 54
7.2 SCHEDULE AND DISPATCH 55
7.3 WORK ORDER MANAGEMENT 56
7.4 MOBILE FIELD EXECUTION 57
7.5 CUSTOMER MANAGEMENT 58
7.6 REPORTING AND DASHBOARDS 59
7.7 BILLING AND INVOICING 59
7.8 INVENTORY MANAGEMENT 60
7.9 TRACKING AND PERFORMANCE MANAGEMENT 60
8 FSM MARKET ANALYSIS, BY SERVICE 62
8.1 INTRODUCTION 63
8.2 IMPLEMENTATION 64
8.3 TRAINING AND SUPPORT 65
8.4 CONSULTING 66
9 FSM MARKET ANALYSIS, BY DEPLOYMENT TYPE 67
9.1 INTRODUCTION 68
9.2 CLOUD 69
9.3 ON-PREMISES 70
10 FSM MARKET ANALYSIS, BY USER TYPE 71
10.1 INTRODUCTION 72
10.2 SME 73
10.3 LARGE ENTERPRISE 74
11 FSM MARKET ANALYSIS, BY INDUSTRY VERTICAL 77
11.1 INTRODUCTION 78
11.2 OIL AND GAS 79
11.3 CONSTRUCTION 80
11.4 RESIDENTIAL AND COMMERCIAL 81
11.5 MANUFACTURING 82
11.6 SECURITY AND ALARM 83
11.7 TRANSPORTATION 83
11.8 ENERGY AND UTILITIES 84
11.9 HEALTHCARE 85
11.10 TELECOM 85
11.11 INSURANCE 86
11.12 OTHERS 87

12 GEOGRAPHIC ANALYSIS 88
12.1 INTRODUCTION 89
12.2 NORTH AMERICA 92
12.3 EUROPE 95
12.4 APAC 97
12.5 MEA 102
12.6 LATIN AMERICA 104
13 COMPETITIVE LANDSCAPE 107
13.1 OVERVIEW 107
13.2 PRODUCT PORTFOLIO COMPARISON 108
13.3 COMPETITIVE SITUATION AND TRENDS 109
13.3.1 NEW PRODUCT LAUNCHES 110
13.3.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 111
13.3.3 MERGERS AND ACQUISITIONS 113
13.3.4 VENTURE CAPITAL (VC) FUNDING 114
14 COMPANY PROFILES 115
14.1 INTRODUCTION 115
(Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*
14.2 SAP SE 116
14.3 ORACLE CORPORATION 119
14.4 IBM CORPORATION 123
14.5 CLICKSOFTWARE TECHNOLOGIES 126
14.6 ASTEA INTERNATIONAL 130
14.7 SERVICEPOWER TECHNOLOGIES 133
14.8 TRIMBLE NAVIGATION 136
14.9 INDUSTRIAL AND FINANCIAL SYSTEMS AB (IFS AB) 139
14.10 PTC, INC. 142
14.11 INFOR 145
15 KEY INNOVATORS 148
15.1 RAPIDVALUE SOLUTIONS 148
15.2 FIELDAWARE 149
15.3 CORESYSTEMS 150
*Details on Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

16 APPENDIX 152
16.1 NEW PRODUCT LAUNCHES 152
16.2 INDUSTRY EXCERPTS 154
16.3 DISCUSSION GUIDE 155
16.4 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL 159
16.5 INTRODUCING REVENUE TREE (RT): REAL TIME MARKET INTELLIGENCE 161
16.6 AVAILABLE CUSTOMIZATIONS 162
16.7 RELATED REPORTS 163


LIST OF TABLES

TABLE 1 GLOBAL FSM MARKET SIZE AND GROWTH RATE,
2013-2020 (USD BILLION, Y-O-Y%) 27
TABLE 2 GLOBAL FSM MARKET SIZE, BY COMPONENT,2013-2020 (USD MILLION) 27
TABLE 3 FSM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 55
TABLE 4 SCHEDULE AND DISPATCH: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 56
TABLE 5 WORK ORDER MANAGEMENT: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 57
TABLE 6 MOBILE FIELD EXECUTION: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 57
TABLE 7 CUSTOMER MANAGEMENT: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 58
TABLE 8 REPORTING AND DASHBOARDS: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 59
TABLE 9 BILLING AND INVOICING: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 59
TABLE 10 INVENTORY MANAGEMENT: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 60
TABLE 11 TRACKING AND PERFORMANCE MANAGEMENT: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 61
TABLE 12 FSM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 63
TABLE 13 IMPLEMENTATION: FSM MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 64
TABLE 14 IMPLEMENTATION: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 64
TABLE 15 TRAINING AND SUPPORT: FSM MARKET SIZE, BY USER TYPE,
2013-2020 (USD MILLION) 65
TABLE 16 TRAINING AND SUPPORT: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 65
TABLE 17 CONSULTING: FSM MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 66
TABLE 18 CONSULTING: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 66
TABLE 19 FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 68
TABLE 20 CLOUD: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 69
TABLE 21 ON-PREMISES: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 70
TABLE 22 FSM MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 72
TABLE 23 SMES: FSM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 73
TABLE 24 SMES: FSM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 74
TABLE 25 SMES: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 74
TABLE 26 LARGE ENTERPRISES: FSM MARKET SIZE, BY SOLUTION,
2013-2020 (USD MILLION) 75
TABLE 27 LARGE ENTERPRISES: FSM MARKET SIZE, BY SERVICE,
2013-2020 (USD MILLION) 76
TABLE 28 LARGE ENTERPRISES: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 76
TABLE 29 FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION) 79
TABLE 30 OIL AND GAS: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 80
TABLE 31 CONSTRUCTION: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 81
TABLE 32 RESIDENTIAL AND COMMERCIAL: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 81
TABLE 33 MANUFACTURING: FSM MARKET SIZE, BY REGION,2013-2020 (USD MILLION) 82
TABLE 34 SECURITY AND ALARM: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 83
TABLE 35 TRANSPORTATION: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 84
TABLE 36 ENERGY AND UTILITIES: FSM MARKET SIZE, BY REGION,
2013-2020 (USD MILLION) 84
TABLE 37 HEALTHCARE: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 85
TABLE 38 TELECOM: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 86
TABLE 39 INSURANCE: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 87
TABLE 40 OTHERS: FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 87
TABLE 41 FSM MARKET SIZE, BY REGION, 2013-2020 (USD MILLION) 91
TABLE 42 NORTH AMERICA: FSM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 93
TABLE 43 NORTH AMERICA: FSM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 93
TABLE 44 NORTH AMERICA: FSM MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 93
TABLE 45 NORTH AMERICA: FSM MARKET SIZE, BY INDUSTRY VERTICAL,
2013-2020 (USD MILLION) 94
TABLE 46 NORTH AMERICA: FSM MARKET SIZE, BY DEPLOYMENT TYPE,
2013-2020 (USD MILLION) 94
TABLE 47 EUROPE: FSM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 95
TABLE 48 EUROPE: FSM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 95
TABLE 49 EUROPE: FSM MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 96
TABLE 50 EUROPE: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION) 96
TABLE 51 EUROPE: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 97
TABLE 52 APAC: FSM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 99
TABLE 53 APAC: FSM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 99
TABLE 54 APAC: FSM MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 99
TABLE 55 APAC: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION) 100
TABLE 56 APAC: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 100
TABLE 57 MEA: FSM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 102
TABLE 58 MEA: FSM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 102
TABLE 59 MEA: FSM MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 103
TABLE 60 MEA: FSM MARKET SIZE, BY INDUSTRY VERTICAL, 2013-2020 (USD MILLION) 103
TABLE 61 MEA: FSM MARKET SIZE, BY DEPLOYMENT TYPE, 2013-2020 (USD MILLION) 103
TABLE 62 LATIN AMERICA: FSM MARKET SIZE, BY SOLUTION, 2013-2020 (USD MILLION) 104
TABLE 63 LATIN AMERICA: FSM MARKET SIZE, BY SERVICE, 2013-2020 (USD MILLION) 104
TABLE 64 LATIN AMERICA: FSM MARKET SIZE, BY USER TYPE, 2013-2020 (USD MILLION) 105
TABLE 65 LATIN AMERICA: FSM MARKET SIZE, BY INDUSTRY VERTICAL,
2013-2020 (USD MILLION) 105
TABLE 66 LATIN AMERICA: FSM MARKET SIZE, BY DEPLOYMENT TYPE,
2013-2020 (USD MILLION) 106
TABLE 67 NEW PRODUCT LAUNCHES, 2013-2016 110
TABLE 68 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 2013-2016 111
TABLE 69 MERGERS AND ACQUISITIONS, 2013-2015 113
TABLE 70 VC FUNDING, 2013-2014 114
TABLE 71 NEW PRODUCT LAUNCHES , 2013-2015 152


LIST OF FIGURES

FIGURE 1 MARKETS COVERED 16
FIGURE 2 FSM: RESEARCH DESIGN 18
FIGURE 3 BREAKDOWN OF PRIMARIES: BY COMPANY TYPE, DESIGNATION, AND REGION 21
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 22
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 23
FIGURE 6 DATA TRIANGULATION METHODOLOGY 24
FIGURE 7 COMPONENT SNAPSHOT (2015 AND 2020): MARKET FOR SOFTWARE IS EXPECTED TO DOUBLE DURING THE FORECAST PERIOD 28
FIGURE 8 DEPLOYMENT TYPE SNAPSHOT (2015 AND 2020): ON-PREMISES SEGMENT IS EXPECTED TO DOMINATE THE FSM MARKET 28
FIGURE 9 USER TYPE SNAPSHOT (2015 AND 2020): LARGE ENTERPRISES SEGMENT IS EXPECTED TO DOMINATE THE FSM MARKET 29
FIGURE 10 NORTH AMERICA IS ESTIMATED TO HOLD THE LARGEST MARKET SHARE IN 2015 29
FIGURE 11 INCREASE IN OPERATIONAL EFFICIENCY IS DRIVING THE FSM MARKET 31
FIGURE 12 MANUFACTURING INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 31
FIGURE 13 NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN THE FSM MARKET 32
FIGURE 14 APAC IS EXPECTED TO HAVE THE HIGHEST MARKET GROWTH
POTENTIAL TILL 2020 33
FIGURE 15 LARGE ENTERPRISES SEGMENT IS EXPECTED TO DOMINATE THE FSM
MARKET IN 2020 33
FIGURE 16 TOP TWO SOLUTIONS ARE ESTIMATED TO ACCOUNT FOR MORE THAN ONE-FOURTH OF THE FSM MARKET DURING THE FORECAST PERIOD 34
FIGURE 17 APAC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 34
FIGURE 18 FSM MARKET GROWTH MATRIX, BY INDUSTRY VERTICAL 35
FIGURE 19 REGIONAL LIFECYCLE: APAC IS EXPECTED TO BE IN THE GROWTH PHASE IN 2015 36
FIGURE 20 MOBILE FIELD EXECUTION IS EXPECTED TO PLAY A CRUCIAL ROLE IN THE FSM MARKET 39
FIGURE 21 FSM: MARKET SEGMENTATION 40
FIGURE 22 FSM MARKET SEGMENTATION: BY SOLUTION 41
FIGURE 23 FSM MARKET SEGMENTATION: BY SERVICE 41
FIGURE 24 FSM MARKET SEGMENTATION: BY DEPLOYMENT TYPE 42
FIGURE 25 FSM MARKET SEGMENTATION: BY USER TYPE 42
FIGURE 26 FSM MARKET SEGMENTATION: BY INDUSTRY VERTICAL 43
FIGURE 27 FSM MARKET SEGMENTATION: BY REGION 43
FIGURE 28 FSM MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 44
FIGURE 29 FSM ARCHITECTURE 48
FIGURE 30 FSM MARKET: VALUE CHAIN ANALYSIS 49
FIGURE 31 STRATEGIC BENCHMARKING: KEY TECHNOLOGY INTEGRATION 51
FIGURE 32 SCHEDULE AND DISPATCH TO LEAD IN THE SOLUTIONS SEGMENT IN 2015 54
FIGURE 33 SCHEDULE AND DISPATCH EXPECTED TO GROW AT THE HIGHEST CAGR IN APAC 56
FIGURE 34 CUSTOMER MANAGEMENT SOLUTION IS EXPECTED TO GROW AT THE HIGHEST CAGR IN APAC 58
FIGURE 35 TRACKING AND PERFORMANCE MANAGEMENT EXPECTED TO GROW AT THE HIGHEST CAGR IN MEA 61
FIGURE 36 CONSULTING SERVICES TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 63
FIGURE 37 ON-PREMISES IS EXPECTED TO BE THE HIGHEST CONTRIBUTOR IN TERMS OF MARKET SIZE FOR THE DEPLOYMENT TYPE SEGMENT 68
FIGURE 38 CLOUD DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN MEA 69
FIGURE 39 ON-PREMISES DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST
CAGR IN MEA 70
FIGURE 40 SMES USER SEGMENT IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 72
FIGURE 41 SMES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN APAC 73
FIGURE 42 LARGE ENTERPRISES IS EXPECTED TO EXPERIENCE A HIGH GROWTH RATE IN THE MEA REGION 75
FIGURE 43 TELECOM IS EXPECTED TO EXPERIENCE A HIGH GROWTH RATE IN THE INDUSTRY VERTICALS SEGMENT 78
FIGURE 44 OIL AND GAS INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR IN APAC 80
FIGURE 45 MANUFACTURING INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR IN APAC 82
FIGURE 46 TELECOM INDUSTRY VERTICAL IS EXPECTED TO GROW AT THE HIGHEST
CAGR IN APAC 86
FIGURE 47 GEOGRAPHIC SNAPSHOT—APAC EMERGING AS A NEW HOTSPOT 89
FIGURE 48 APAC: AN ATTRACTIVE DESTINATION FOR INDUSTRY VERTICALS 90
FIGURE 49 GEOGRAPHIC SNAPSHOT: APAC AND LATIN AMERICA ARE ATTRACTIVE DESTINATIONS FOR THE FSM MARKET 91
FIGURE 50 NORTH AMERICA MARKET SNAPSHOT 92
FIGURE 51 APAC MARKET SNAPSHOT 98
FIGURE 52 APAC IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE FSM MARKET 101
FIGURE 53 COMPANIES ADOPTED NEW PRODUCT LAUNCH AS THE KEY GROWTH STRATEGY BETWEEN 2013 AND 2016 107
FIGURE 54 VENDOR PRODUCT PORTFOLIO COMPARISON 108
FIGURE 55 MARKET EVALUATION FRAMEWORK 109
FIGURE 56 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES 109
FIGURE 57 GEOGRAPHIC REVENUE MIX OF TOP FOUR MARKET PLAYERS 115
FIGURE 58 SAP SE: COMPANY SNAPSHOT 116
FIGURE 59 SAP SE: SWOT ANALYSIS 118
FIGURE 60 ORACLE CORPORATION: COMPANY SNAPSHOT 119
FIGURE 61 ORACLE CORPORATION: SWOT ANALYSIS 122
FIGURE 62 IBM CORPORATION: COMPANY SNAPSHOT 123
FIGURE 63 IBM CORPORATION: SWOT ANALYSIS 125
FIGURE 64 CLICKSOFTWARE TECHNOLOGIES: COMPANY SNAPSHOT 126
FIGURE 65 CLICKSOFTWARE TECHNOLOGIES: SWOT ANALYSIS 129
FIGURE 66 ASTEA INTERNATIONAL: COMPANY SNAPSHOT 130
FIGURE 67 ASTEA INTERNATIONAL: SWOT ANALYSIS 132
FIGURE 68 SERVICEPOWER TECHNOLOGIES: COMPANY SNAPSHOT 133
FIGURE 69 TRIMBLE NAVIGATION: COMPANY SNAPSHOT 136
FIGURE 70 IFS AB: COMPANY SNAPSHOT 139
FIGURE 71 PTC, INC.: COMPANY SNAPSHOT 142
FIGURE 72 INFOR: COMPANY SNAPSHOT 145

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