Get this report today!
Table of Contents
Speech recognition applications have been seeing increased adoption among contact centers after an initial slow start. Proven cost savings and improving customer satisfaction have been driving this technology’s adoption. Moreover accuracy has been improving and the cost of implementation has been declining.
With a current market penetration of around 30 percent, this technology has immense potential to grow. As with several new and niche technologies, awareness about the benefits of speech applications has room for improvement. Language barrier is another challenge that speech recognition vendors are working on overcoming.
TechNavio’s “Speech Recognition Applications for Contact Centers Market 2010-2013” report has been prepared based on an in-depth study of the market along with inputs from various experts. The report contains market and vendor landscape supported by drivers, restraints and trends. It also contains a Porter’s five force analysis, usage scenario and an analysis of key vendors in the market.
The report covers speech recognition based applications for contact centers. This does not include speech engine providers.
Research methodology is based on extensive primary and secondary research. Primary research includes in-depth interviews with industry experts, vendors, resellers and customers. Secondary research includes Technavio Platform, industry publications, company reports, news articles, analyst reports, trade associations and the data published by Government agencies.
Talk to Alison
+1 718 618 4897
The Largest Collection of Market Research Reports
From +200,000 authoritative sources
Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...
Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers ...
New customer interaction channels are accelerating the adoption of multi-channel contact center routing. But the contact center industry is moving to create an omni-channel experience where cross channel ...
... For empowering and augmenting their -making system across different user profiles. A bi solution can help contact centers consol data from the call center system, crm, telephony system etc ...
... center business or relying on an overseas call center. The solution is a hosted cloud-based contact center. More businesses are turning to hosted contact center because of the technical innovations ...
Reportlinker.com © Copyright 2013. All rights reserved.