European Retail Banking Technology Spending Strategies 2007 (Customer Focus)

European Retail Banking Technology Spending Strategies 2007 (Customer Focus)

Introduction

This report presents the views of 50 business and technology decision-makers in the retail banking sector, drilling down into IT strategy drivers and pinpointing key investment areas for 2007.

Scope

Based on 50 interviews with European retail banks Coverage of all the main Western European markets: Benelux, France, Germany, Italy, Nordics, Spain and the UK

Highlights

European retail banks are optimistic about 2007. IT spending over the next year is being driven by the need to improve customer satisfaction/cross sales rates, improving the quality of internal data and improving processes. European banks are struggling to be sufficiently responsive due to inflexible, costly legacy core systems. As a result, in 2007 banks will beginning to address the future of their core systems environments and to consider transformation strategies. European retail banks still have a long way to go with regards to their payments infrastructures. Consolidating payments systems across channels, payment types and lines of business will be the primary focus in payments for most banks as they seek to reduce costs while meeting payments regulations such as SEPA and Faster Payments in the UK.

Reasons to Purchase

Understand rapidly changing trends in end-user opinion to determine your go to market strategy Use robust primary data to plan your 2007 strategy with confidence

Introduction

This report presents the views of 50 business and technology decision-makers in the retail banking sector, drilling down into IT strategy drivers and pinpointing key investment areas for 2007.

Scope

Based on 50 interviews with European retail banks Coverage of all the main Western European markets: Benelux, France, Germany, Italy, Nordics, Spain and the UK

Highlights

European retail banks are optimistic about 2007. IT spending over the next year is being driven by the need to improve customer satisfaction/cross sales rates, improving the quality of internal data and improving processes. European banks are struggling to be sufficiently responsive due to inflexible, costly legacy core systems. As a result, in 2007 banks will beginning to address the future of their core systems environments and to consider transformation strategies. European retail banks still have a long way to go with regards to their payments infrastructures. Consolidating payments systems across channels, payment types and lines of business will be the primary focus in payments for most banks as they seek to reduce costs while meeting payments regulations such as SEPA and Faster Payments in the UK.

Reasons to Purchase

Understand rapidly changing trends in end-user opinion to determine your go to market strategy Use robust primary data to plan your 2007 strategy with confidence