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  2. > Enterprise Collaboration Market by Component, Solution, Service, User Type, Vertical, and Region - Global Forecast to 2021

“The growing need for improved enterprise efficiency is expected to drive the enterprise collaboration market”
The enterprise collaboration market size is estimated to grow from USD 26.68 billion in 2016 to USD 49.51 billion by 2021, at an estimated Compound Annual Growth Rate (CAGR) of 13.2%. The enterprise collaboration market is driven by factors, such as widespread usage of social networking websites and increasing usage of mobile devices for collaboration. However, high implementation cost constraints and difficulty in countering eDiscovery and legal risks limit the growth of the enterprise collaboration market.

“Enterprise social network solution segment is expected to grow at the highest CAGR during the forecast period”
The organizations are rapidly growing their branches and offices across the world due to increasing globalization. Thus, the workforce is getting dispersed and distributed across the various office locations. It is becoming imperative for organizations to provide their employees with a centrally connected enterprise in order to improve their productivity, as well as to facilitate the sharing of ideas among teams. Thus, the Enterprise Social Network (ESN) solution segment is expected to grow at the highest CAGR during the forecast period. ESNs enable users, both internal and external to an organization, to leverage on social workflow capabilities. The growth in ESNs would also be due to its consolidated offering of communities, activity feeds, discussion forums, blogs, and many other components.

“Integration and implementation services segment is expected to contribute to the largest market share during the forecast period”
The integration and implementation services segment provides end-to-end support to organizations, which is the main reason for its higher adoption. The integration and implementation services type is gaining traction in the enterprise collaboration market as it helps organizations in identifying the project scope; designing the plan layout; optimizing data quality & delivery through testing, building, and deploying customizable designs suiting the organizational business needs; and assisting trained professionals in enabling the smooth installation of enterprise collaboration solutions.

“Asia-Pacific is expected to have the highest growth rate during the forecast period”
Asia-Pacific (APAC) includes emerging economies, such as China, Australia, Singapore, and India, which are rapidly deploying enterprise collaboration solutions. APAC is expected to grow at the highest CAGR during the forecast period. This is mainly due to the increasing number of cloud service providers, investments in infrastructure, smartphone users, and many emerging industries in the region. The North American region is expected to be the largest revenue-generating region for enterprise collaboration solution and service providers in 2016. This is due to the high focus on innovation and technology adoption, especially in the developed economies of North America.

In-depth interviews were conducted with the CEOs, marketing directors, other innovation & technology directors, and executives from various key organizations operating in the enterprise collaboration market place.

- By company type: Tier 1: 34%, Tier 2: 40%, and Tier 3: 26%
- By designation: C-Level: 72%, Director Level: 18%, and Others: 10%
- By region: North America: 57%, Europe: 17%, APAC: 19%, and RoW: 7%

The report includes the study of key players offering enterprise collaboration solutions and services: Facebook, Inc. (U.S.), IBM Corporation (U.S.), Microsoft Corporation (U.S.), Atlassian Corporation PLC (U.S.), Igloo, Inc. (Canada), Slack Technologies, Inc. (U.S.), VMware, Inc. (U.S.), Jive Software, Inc. (U.S.), Salesforce.com, Inc. (U.S.), and Ninian Solutions Limited (U.K.).


Research Coverage:
The report includes in-depth competitive analysis of these key players in the enterprise collaboration market with their company profiles; Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis; recent developments; and key market strategies. The research report segments the enterprise collaboration market by component (solutions and services), deployment type, user type, industry vertical, and region.

Reasons to Buy the Report
The enterprise collaboration market has been segmented by component (solutions and services), deployment type, user type, industry, and region. The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the enterprise collaboration market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the end-users and regions.
2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help the stakeholders to better understand the competitors and gain more insights to better their position in business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.

Table Of Contents

Enterprise Collaboration Market by Component, Solution, Service, User Type, Vertical, and Region - Global Forecast to 2021
TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET DEFINITION 15
1.3 MARKET SCOPE 16
1.3.1 MARKETS COVERED 16
1.3.2 YEARS CONSIDERED FOR THE STUDY 17
1.4 CURRENCY 17
1.5 LIMITATIONS 17
1.6 STAKEHOLDERS 18
2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 20
2.1.1.1 Key data from secondary sources 20
2.1.2 PRIMARY DATA 20
2.1.2.1 Key data from primary sources 21
2.1.2.2 Key industry insights 21
2.1.2.3 Breakdown of primaries 22
2.2 MARKET SIZE ESTIMATION 22
2.2.1 BOTTOM-UP APPROACH 23
2.2.2 TOP-DOWN APPROACH 23
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 25
2.4 RESEARCH ASSUMPTIONS 26
3 EXECUTIVE SUMMARY 27
4 PREMIUM INSIGHTS 31
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE ENTERPRISE COLLABORATION MARKET 31
4.2 ENTERPRISE COLLABORATION MARKET SNAPSHOT:
TOP THREE INDUSTRY VERTICALS, 2016 31
4.3 ENTERPRISE COLLABORATION MARKET SNAPSHOT: BY REGION AND SOLUTION, 2016 32
4.4 LIFECYCLE ANALYSIS, BY REGION, 2016 32
5 MARKET OVERVIEW 34
5.1 INTRODUCTION 35
5.2 MARKET SEGMENTATION 35
5.2.1 BY COMPONENT 35
5.2.2 BY USER TYPE 36
5.2.3 BY DEPLOYMENT TYPE 36
5.2.4 BY INDUSTRY VERTICAL 36
5.2.5 BY REGION 37
5.3 EVOLUTION 37
5.4 MARKET DYNAMICS 38
5.4.1 DRIVERS 39
5.4.1.1 Widespread usage of social networking websites 39
5.4.1.2 Increasing usage of mobile devices for collaboration 39
5.4.1.3 Growing need for improved enterprise efficiency 39
5.4.2 RESTRAINTS 39
5.4.2.1 High cost of implementation 39
5.4.2.2 Difficulty in countering eDiscovery and legal risks 40
5.4.3 OPPORTUNITIES 40
5.4.3.1 Focus on employee engagement through gamification in enterprises 40
5.4.3.2 Emerging potential markets in developing regions 40
5.4.3.3 Global decrease in communication costs due to VoIP 41
5.4.3.4 Increasing focus on collaboration technologies among
technology giants 41
5.4.4 CHALLENGES 42
5.4.4.1 Difficulties in aligning team collaboration software with
business goals 42
5.4.4.2 Security concerns for the content shared through
collaboration platforms 42
6 INDUSTRY TRENDS 43
6.1 INTRODUCTION 43
6.2 VALUE CHAIN ANALYSIS 43
6.2.1 ENTERPRISE COLLABORATION ON-PREMISES SOLUTION PROVIDERS 44
6.2.2 ENTERPRISE COLLABORATION CLOUD SOLUTION PROVIDERS 44
6.2.3 ENTERPRISE COLLABORATION SERVICE PROVIDERS 44
6.2.4 INDUSTRY VERTICALS 44
6.3 ARCHITECTURE 44
6.4 ECOSYSTEM 45
6.5 STRATEGIC BENCHMARKING 47
6.6 INNOVATION SPOTLIGHT 48
7 ENTERPRISE COLLABORATION MARKET ANALYSIS, BY COMPONENT 49
7.1 INTRODUCTION 50
7.2 SOLUTIONS 50
7.2.1 FILE SHARING AND SYNCHRONIZATION 51
7.2.2 PORTALS AND INTRANET PLATFORM 52
7.2.3 UNIFIED MESSAGING 53
7.2.4 ENTERPRISE VIDEO 54
7.2.5 ENTERPRISE SOCIAL NETWORK 55
7.3 SERVICES 56
7.3.1 IT CONSULTING 57
7.3.2 INTEGRATION AND IMPLEMENTATION 58
7.3.3 TRAINING AND DEVELOPMENT 59
8 ENTERPRISE COLLABORATION MARKET ANALYSIS, BY DEPLOYMENT TYPE 60
8.1 INTRODUCTION 61
8.2 CLOUD 62
8.3 ON-PREMISES 63
9 ENTERPRISE COLLABORATION MARKET ANALYSIS, BY USER TYPE 65
9.1 INTRODUCTION 66
9.2 SMALL AND MEDIUM ENTERPRISES 67
9.3 LARGE ENTERPRISES 68
10 ENTERPRISE COLLABORATION MARKET ANALYSIS, BY INDUSTRY VERTICAL 69
10.1 INTRODUCTION 70
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 71
10.3 PUBLIC SECTOR 72
10.4 HEALTHCARE 72
10.5 ENERGY AND UTILITIES 73
10.6 RETAIL 74
10.7 IT AND TELECOM 75
10.8 TRAVEL AND HOSPITALITY 76
10.9 TRANSPORTATION AND LOGISTICS 76
10.10 EDUCATION 77
10.11 OTHERS 78
11 GEOGRAPHIC ANALYSIS 80
11.1 INTRODUCTION 81
11.2 NORTH AMERICA 83
11.2.1 UNITED STATES 88
11.2.2 CANADA 90
11.3 EUROPE 92
11.3.1 UNITED KINGDOM 96
11.3.2 GERMANY 98
11.4 ASIA-PACIFIC 100
11.4.1 AUSTRALIA AND NEW ZEALAND 104
11.4.2 SINGAPORE 107
11.5 MIDDLE EAST AND AFRICA 109
11.6 LATIN AMERICA 112
12 COMPETITIVE LANDSCAPE 116
12.1 OVERVIEW 116
12.2 COMPETITIVE SITUATION AND TRENDS 117
12.2.1 NEW PRODUCT LAUNCHES/UPGRADATIONS 119
12.2.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 120
12.2.3 MERGERS AND ACQUISITIONS 121
12.2.4 EXPANSIONS 122
13 COMPANY PROFILES 123
(Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
13.1 INTRODUCTION 123
13.2 FACEBOOK, INC. 124
13.3 MICROSOFT CORPORATION 127
13.4 IBM CORPORATION 132
13.5 JIVE SOFTWARE, INC. 137
13.6 ATLASSIAN CORPORATION PLC 141
13.7 SALESFORCE.COM, INC. 145
13.8 VMWARE, INC. 148
13.9 NINIAN SOLUTIONS LTD 152
13.10 SLACK TECHNOLOGIES, INC. 154
13.11 IGLOO, INC. 156
*Details on Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
14 KEY INNOVATORS 158
14.1 BYNDER, INC. 158
14.1.1 BUSINESS OVERVIEW 158
14.1.2 KEY STRATEGIES 158
14.2 SOCIALTEXT, INC. 158
14.2.1 BUSINESS OVERVIEW 158
14.2.2 KEY STRATEGIES 158
14.3 AXERO SOLUTIONS, LLC. 159
14.3.1 BUSINESS OVERVIEW 159
14.3.2 KEY STRATEGIES 159

15 APPENDIX 160
15.1 OTHER DEVELOPMENTS 160
15.1.1 OTHER DEVELOPMENTS: NEW PRODUCT LAUNCHES, 2014-2016 160
15.1.2 OTHER DEVELOPMENTS: PARTNERSHIPS, AGREEMENTS,
AND COLLABORATIONS, 2014-2016 162
15.2 INDUSTRY EXCERPTS 164
15.3 DISCUSSION GUIDE 165
15.4 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL 168
15.5 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 170
15.6 AVAILABLE CUSTOMIZATIONS 171
15.7 RELATED REPORTS 171
15.8 AUTHOR DETAILS 172


LIST OF TABLES

TABLE 1 ENTERPRISE COLLABORATION MARKET SIZE AND GROWTH,
2014-2021 (USD MILLION, Y-O-Y %) 28
TABLE 2 ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT,
2014-2021 (USD MILLION) 28
TABLE 3 ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT,
2014-2021 (USD MILLION) 50
TABLE 4 ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION,
2014-2021 (USD MILLION) 51
TABLE 5 FILE SHARING AND SYNCHRONIZATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 52
TABLE 6 PORTALS AND INTRANET PLATFORM: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 53
TABLE 7 UNIFIED MESSAGING: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 54
TABLE 8 ENTERPRISE VIDEO: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 55
TABLE 9 ENTERPRISE SOCIAL NETWORK: ENTERPRISE COLLABORATION MARKET SIZE,
BY REGION, 2014-2021 (USD MILLION) 56
TABLE 10 ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE,
2014-2021 (USD MILLION) 57
TABLE 11 IT CONSULTING: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 57
TABLE 12 INTEGRATION AND IMPLEMENTATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 58
TABLE 13 TRAINING AND DEVELOPMENT: ENTERPRISE COLLABORATION MARKET SIZE,
BY REGION, 2014-2021 (USD MILLION) 59
TABLE 14 ENTERPRISE COLLABORATION SOLUTION MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 61
TABLE 15 CLOUD: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 63
TABLE 16 ON-PREMISES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 64
TABLE 17 ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE,
2014-2021 (USD MILLION) 66
TABLE 18 SMALL AND MEDIUM ENTERPRISES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 67
TABLE 19 LARGE ENTERPRISES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 68
TABLE 20 ENTERPRISE COLLABORATION MARKET SIZE, BY INDUSTRY VERTICAL,
2014-2021 (USD MILLION) 70
TABLE 21 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 71
TABLE 22 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 72
TABLE 23 HEALTHCARE: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 73
TABLE 24 ENERGY AND UTILITIES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 74
TABLE 25 RETAIL: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 74
TABLE 26 IT AND TELECOM: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 75
TABLE 27 TRAVEL AND HOSPITALITY: ENTERPRISE COLLABORATION MARKET SIZE,
BY REGION, 2014-2021 (USD MILLION) 76
TABLE 28 TRANSPORTATION AND LOGISTICS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION, 2014-2021 (USD MILLION) 77
TABLE 29 EDUCATION: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 78
TABLE 30 OTHERS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 79
TABLE 31 ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 82
TABLE 32 SOLUTIONS: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 83
TABLE 33 SERVICES: ENTERPRISE COLLABORATION MARKET SIZE, BY REGION,
2014-2021 (USD MILLION) 83
TABLE 34 NORTH AMERICA: ENTERPRISE COLLABORATION MARKET SIZE, BY COUNTRY, 2014-2021 (USD MILLION) 85
TABLE 35 NORTH AMERICA: ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION) 85
TABLE 36 NORTH AMERICA: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION) 85
TABLE 37 NORTH AMERICA: ENTERPRISE COLLABORATION MARKET SIZE,
BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 86
TABLE 38 NORTH AMERICA: ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION) 86
TABLE 39 NORTH AMERICA: ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION) 87
TABLE 40 NORTH AMERICA: ENTERPRISE COLLABORATION MARKET SIZE,
BY INDUSTRY VERTICAL, 2014-2021 (USD MILLION) 87
TABLE 41 UNITED STATES: ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION) 88
TABLE 42 UNITED STATES: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION) 88
TABLE 43 UNITED STATES: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE,
BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 89
TABLE 44 UNITED STATES: ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION) 89
TABLE 45 UNITED STATES: ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE,
2014-2021 (USD MILLION) 90
TABLE 46 CANADA: ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT,
2014-2021 (USD MILLION) 90
TABLE 47 CANADA: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION,
2014-2021 (USD MILLION) 91
TABLE 48 CANADA: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE,
BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 91
TABLE 49 CANADA: ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE,
2014-2021 (USD MILLION) 92
TABLE 50 CANADA: ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE,
2014-2021 (USD MILLION) 92
TABLE 51 EUROPE: ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT,
2014-2021 (USD MILLION) 93
TABLE 52 EUROPE: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION,
2014-2021 (USD MILLION) 93
TABLE 53 EUROPE: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE,
BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 94
TABLE 54 EUROPE: ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE,
2014-2021 (USD MILLION) 94
TABLE 55 EUROPE: ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE,
2014-2021 (USD MILLION) 94
TABLE 56 EUROPE: ENTERPRISE COLLABORATION MARKET SIZE, BY INDUSTRY VERTICAL, 2014-2021 (USD MILLION) 95
TABLE 57 UNITED KINGDOM: ENTERPRISE COLLABORATION MARKET SIZE,
BY COMPONENTS, 2014-2021 (USD MILLION) 96
TABLE 58 UNITED KINGDOM: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION) 96
TABLE 59 UNITED KINGDOM: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE,
BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 97
TABLE 60 UNITED KINGDOM: ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION) 97
TABLE 61 UNITED KINGDOM: ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION) 97
TABLE 62 GERMANY: ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT,
2014-2021 (USD MILLION) 98
TABLE 63 GERMANY: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION,
2014-2021 (USD MILLION) 98
TABLE 64 GERMANY: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE,
BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 99
TABLE 65 GERMANY: ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE,
2014-2021 (USD MILLION) 99
TABLE 66 GERMANY: ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE,
2014-2021 (USD MILLION) 99
TABLE 67 ASIA-PACIFIC: ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION) 102
TABLE 68 ASIA-PACIFIC: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION,
2014-2021 (USD MILLION) 102
TABLE 69 ASIA-PACIFIC: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE,
BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 103
TABLE 70 ASIA-PACIFIC: ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE,
2014-2021 (USD MILLION) 103
TABLE 71 ASIA-PACIFIC: ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE,
2014-2021 (USD MILLION) 103
TABLE 72 ASIA-PACIFIC: ENTERPRISE COLLABORATION MARKET SIZE,
BY INDUSTRY VERTICAL, 2014-2021 (USD MILLION) 104
TABLE 73 AUSTRALIA AND NEW ZEALAND: ENTERPRISE COLLABORATION MARKET SIZE,
BY COMPONENT, 2014-2021 (USD MILLION) 105
TABLE 74 AUSTRALIA AND NEW ZEALAND: ENTERPRISE COLLABORATION MARKET SIZE,
BY SOLUTION, 2014-2021 (USD MILLION) 105
TABLE 75 AUSTRALIA AND NEW ZEALAND: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 106
TABLE 76 AUSTRALIA AND NEW ZEALAND: ENTERPRISE COLLABORATION MARKET SIZE,
BY USER TYPE, 2014-2021 (USD MILLION) 106
TABLE 77 AUSTRALIA AND NEW ZEALAND: ENTERPRISE COLLABORATION MARKET SIZE,
BY SERVICE, 2014-2021 (USD MILLION) 106
TABLE 78 SINGAPORE: ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION) 107
TABLE 79 SINGAPORE: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION,
2014-2021 (USD MILLION) 107
TABLE 80 SINGAPORE: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE,
BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 108
TABLE 81 SINGAPORE: ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE,
2014-2021 (USD MILLION) 108
TABLE 82 SINGAPORE: ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE,
2014-2021 (USD MILLION) 109
TABLE 83 MIDDLE EAST AND AFRICA: ENTERPRISE COLLABORATION MARKET SIZE,
BY COMPONENT, 2014-2021 (USD MILLION) 110
TABLE 84 MIDDLE EAST AND AFRICA: ENTERPRISE COLLABORATION MARKET SIZE,
BY SOLUTION, 2014-2021 (USD MILLION) 110
TABLE 85 MIDDLE EAST AND AFRICA: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 111
TABLE 86 MIDDLE EAST AND AFRICA: ENTERPRISE COLLABORATION MARKET SIZE,
BY USER TYPE, 2014-2021 (USD MILLION) 111
TABLE 87 MIDDLE EAST AND AFRICA: ENTERPRISE COLLABORATION MARKET SIZE,
BY SERVICE, 2014-2021 (USD MILLION) 111
TABLE 88 MIDDLE EAST AND AFRICA: ENTERPRISE COLLABORATION MARKET SIZE,
BY INDUSTRY VERTICAL, 2014-2021 (USD MILLION) 112
TABLE 89 LATIN AMERICA: ENTERPRISE COLLABORATION MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION) 113
TABLE 90 LATIN AMERICA: ENTERPRISE COLLABORATION MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION) 113
TABLE 91 LATIN AMERICA: ENTERPRISE COLLABORATION SOLUTION MARKET SIZE,
BY DEPLOYMENT TYPE, 2014-2021 (USD MILLION) 114
TABLE 92 LATIN AMERICA: ENTERPRISE COLLABORATION MARKET SIZE, BY USER TYPE, 2014-2021 (USD MILLION) 114
TABLE 93 LATIN AMERICA: ENTERPRISE COLLABORATION MARKET SIZE, BY SERVICE,
2014-2021 (USD MILLION) 114
TABLE 94 LATIN AMERICA: ENTERPRISE COLLABORATION MARKET SIZE,
BY INDUSTRY VERTICAL, 2014-2021 (USD MILLION) 115
TABLE 95 NEW PRODUCT LAUNCHES, 2016 119
TABLE 96 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2016 120
TABLE 97 MERGERS AND ACQUISITIONS, 2014-2016 121
TABLE 98 EXPANSIONS, 2015-2016 122
TABLE 99 OTHER DEVELOPMENTS: NEW PRODUCT LAUNCHES, 2014-2016 160
TABLE 100 OTHER DEVELOPMENTS: PARTNERSHIPS, AGREEMENTS,
AND COLLABORATIONS, 2014-2016 162


LIST OF FIGURES

FIGURE 1 ENTERPRISE COLLABORATION MARKET: RESEARCH METHODOLOGY 19
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY, DESIGNATION,
AND REGION 22
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 23
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 23
FIGURE 5 MARKET BREAKDOWN AND DATA TRIANGULATION 25
FIGURE 6 ENTERPRISE COLLABORATION MARKET: ASSUMPTIONS 26
FIGURE 7 ENTERPRISE COLLABORATION MARKET SNAPSHOT: CLOUD DEPLOYMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR FROM 2016 TO 2021 29
FIGURE 8 ENTERPRISE COLLABORATION MARKET: TOP THREE GROWING SEGMENTS DURING THE PERIOD 2016-2021 29
FIGURE 9 NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2016 30
FIGURE 10 EMERGING ECONOMIES OFFER ATTRACTIVE MARKET OPPORTUNITIES IN THE ENTERPRISE COLLABORATION MARKET DURING THE FORECAST PERIOD 31
FIGURE 11 IT and TELECOM, BFSI, AND PUBLIC SECTOR ARE THE TOP THREE MARKETS BY SIZE IN THE ENTERPRISE COLLABORATION MARKET IN 2016 31
FIGURE 12 NORTH AMERICA IS EXPECTED TO HAVE THE LARGEST MARKET SIZE IN 2016 32
FIGURE 13 REGIONAL LIFECYCLE: ASIA-PACIFIC IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH POTENTIAL 32
FIGURE 14 ENTERPRISE COLLABORATION MARKET SEGMENTATION: BY COMPONENT 35
FIGURE 15 ENTERPRISE COLLABORATION MARKET SEGMENTATION: BY USER TYPE 36
FIGURE 16 ENTERPRISE COLLABORATION MARKET SEGMENTATION: BY DEPLOYMENT TYPE 36
FIGURE 17 ENTERPRISE COLLABORATION MARKET SEGMENTATION: BY INDUSTRY VERTICAL 36
FIGURE 18 ENTERPRISE COLLABORATION MARKET SEGMENTATION: BY REGION 37
FIGURE 19 EVOLUTION OF THE ENTERPRISE COLLABORATION MARKET 38
FIGURE 20 ENTERPRISE COLLABORATION MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 38
FIGURE 21 ENTERPRISE COLLABORATION MARKET: VALUE CHAIN ANALYSIS 43
FIGURE 22 ENTERPRISE COLLABORATION ARCHITECTURE 45
FIGURE 23 ENTERPRISE COLLABORATION ECOSYSTEM 46
FIGURE 24 STRATEGIC BENCHMARKING: NEW PRODUCT LAUNCHES, 2014-2016 47
FIGURE 25 ENTERPRISE SOCIAL NETWORK IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 50
FIGURE 26 MIDDLE EAST AND AFRICA IS EXPECTED TO BE THE FASTEST GROWING REGION FOR FILE SHARING AND SYNCHRONIZATION DURING THE FORECAST PERIOD 51
FIGURE 27 NORTH AMERICA IS EXPECTED TO HOLD LARGEST MARKET SIZE FOR PORTALS AND INTRANET PLATFORM SOLUTION DURING THE FORECAST PERIOD 52
FIGURE 28 NORTH AMERICA IS EXPECTED TO HOLD LARGEST MARKET SIZE FOR UNIFIED MESSAGING SOLUTION DURING THE FORECAST PERIOD 53
FIGURE 29 ASIA-PACIFIC IS EXPECTED TO BE THE FASTEST GROWING REGION FOR ENTERPRISE VIDEO SOLUTION DURING THE FORECAST PERIOD 54
FIGURE 30 LATIN AMERICA IS EXPECTED TO BE THE FASTEST GROWING REGION FOR ENTERPRISE SOCIAL NETWORK DURING THE FORECAST PERIOD 55
FIGURE 31 INTEGRATION AND IMPLEMENTATION SERVICES SEGMENT IS EXPECTED TO HAVE THE HIGHEST CAGR DURING THE FORECAST PERIOD 56
FIGURE 32 ASIA-PACIFIC IS EXPECTED TO BE THE FASTEST GROWING REGION FOR INTEGRATION AND IMPLEMENTATION SERVICES DURING THE FORECAST PERIOD 58
FIGURE 33 CLOUD DEPLOYMENT IS EXPECTED TO HAVE THE HIGHEST CAGR DURING THE FORECAST PERIOD 61
FIGURE 34 LATIN AMERICA IS EXPECTED TO BE THE FASTEST GROWING REGION FOR CLOUD DEPLOYMENTS DURING THE FORECAST PERIOD 62
FIGURE 35 SMALL AND MEDIUM ENTERPRISES SEGMENT IS EXPECTED TO HAVE THE HIGHEST CAGR DURING THE FORECAST PERIOD 66
FIGURE 36 RETAIL AND IT and TELECOM VERTICALS ARE EXPECTED TO DOMINATE THE ENTERPRISE COLLABORATION MARKET IN TERMS OF CAGR DURING THE FORECAST PERIOD 70
FIGURE 37 LATIN AMERICA IS EXPECTED TO BE THE FASTEST GROWING REGION FOR OTHERS INDUSTRY VERTICAL DURING THE FORECAST PERIOD 79
FIGURE 38 NORTH AMERICA IS EXPECTED TO LEAD THE ENTERPRISE COLLABORATION MARKET DURING THE FORECAST PERIOD 81
FIGURE 39 REGIONAL SNAPSHOT: ASIA-PACIFIC IS EXPECTED TO EMERGE AS A HOTSPOT FOR THE ENTERPRISE COLLABORATION MARKET BY 2021 82
FIGURE 40 NORTH AMERICA MARKET SNAPSHOT 84
FIGURE 41 ASIA-PACIFIC MARKET SNAPSHOT 101
FIGURE 42 COMPANIES ADOPTED NEW PRODUCT LAUNCH AS THE KEY GROWTH STRATEGY BETWEEN 2014 AND 2016 116
FIGURE 43 MARKET EVALUATION FRAMEWORK 117
FIGURE 44 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES ADOPTED IN THE MARKET FROM 2014 TO 2016 118
FIGURE 45 FACEBOOK, INC.: COMPANY SNAPSHOT 124
FIGURE 46 FACEBOOK, INC.: SWOT ANALYSIS 126
FIGURE 47 MICROSOFT CORPORATION: COMPANY SNAPSHOT 127
FIGURE 48 MICROSOFT CORPORATION: SWOT ANALYSIS 131
FIGURE 49 IBM CORPORATION: COMPANY SNAPSHOT 132
FIGURE 50 IBM CORPORATION: SWOT ANALYSIS 136
FIGURE 51 JIVE SOFTWARE, INC.: COMPANY SNAPSHOT 137
FIGURE 52 JIVE SOFTWARE, INC.: SWOT ANALYSIS 140
FIGURE 53 ATLASSIAN CORPORATION PLC: COMPANY SNAPSHOT 141
FIGURE 54 ATLASSIAN CORPORATION PLC: SWOT ANALYSIS 144
FIGURE 55 SALESFORCE.COM, INC.: COMPANY SNAPSHOT 145
FIGURE 56 SALESFORCE.COM, INC.: SWOT ANALYSIS 147
FIGURE 57 VMWARE, INC.: COMPANY SNAPSHOT 148
FIGURE 58 VMWARE, INC.: SWOT ANALYSIS 151

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