Keywords : mobile broadband, mobile billing evolution
Report Details Operators are faced with the growing complexity and cost of networks, as well as the ongoing challenge of meeting 21st century customer demands. A recent shift in focus towards customer experience has also brought about new paradigms in the telecoms industry. Constantly looking for ways to simplify internal processes and monetise their services more efficiently, next-generation mobile billing systems appear to address...
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Operators are faced with the growing complexity and cost of networks, as well as the ongoing challenge of meeting 21st century customer demands. A recent shift in focus towards customer experience has also brought about new paradigms in the telecoms industry. Constantly looking for ways to simplify internal processes and monetise their services more efficiently, next-generation mobile billing systems appear to address a number of today's concerns. Visiongain expects the global mobile billing systems market to reach revenues of $6.13 billion in 2012.
The global mobile billing systems market has been steadily expanding over the past decade, but is about to enter into a stronger growth phase. Bolstered by ubiquitous migration to next-generation networks, this market - under the broader OSS/BSS umbrella - will be a salient issue in the telecoms industry over the 2012-2017 forecast period.
In the Mobile Billing Evolution 2012-2017 report, visiongain offers expert analysis of trends and opportunities in this surging market, supplemented by expert opinion from two market-leading companies. Visiongain's forecasts of the industry span global, regional, and national markets, providing insight and in-depth analysis at every step.
Throughout the report, visiongain also examines tangential fields such as m-payments and m-commerce, mobile broadband, OSS/BSS, and IMS, all of which are critically intertwined with mobile billing.
All of visiongain's findings are clearly and neatly illustrated through 85 charts, tables, and figures spanning the report's 10 chapters.
Drawing on a great diversity of primary and secondary sources, visiongain presents analysis and forecasts the mobile billing systems market in a straightforward manner. This report is a thorough overview of forces driving contemporary mobile billing, describing its cause and effect relationships with diverse elements of an ever-expanding next-generation ecosystem.
Unique Selling Points
• Comprehensive analysis of the prospects for the global mobile billing systems market from 2012-2017.
• Analysis and forecasting informed by expert consultation with industry leaders. You will be able to read transcripts of interviews with product and marketing managers from two leading companies involved in different regions.
• 84 unique tables, charts, graphs, and figures that quantify, analyse and forecast the changing dynamics of the mobile billing systems market between 2012-2017.
• Forecasts and analysis for the global mobile billing systems market between 2012-2017.
• Forecasts and analysis for 5 regional markets (American Continent, Europe, Asia-Pacific, the Middle East and North Africa, and the Rest of the World).
• Forecasts and analysis for the US market, a forerunner in the mobile billing sphere.
• A wide range of further supporting forecasts from 2012-2017 that underpin our projections for the mobile billing systems market.
• Analysis of the forces that influence and characterise the mobile billing systems market.
• Analysis of the overlapping areas of mobile billing systems and BSS, contextualised by their relationship to CRM, SDP, and the overarching global trend towards a multi play LTE + IMS environment.
• Analysis of 7 leading companies in the mobile billing systems market. The report studies their products, strategies, partnerships, and overall approach to a changing market.
• Vendor lists featuring a range of innovative companies operating at all levels of the mobile billing systems market.
Methodology
Visiongain telecommunications reports are compiled using a broad and rich mixture of both primary and secondary information to produce an overall industry outlook. In order to provide our clients with the best product possible product, we do not rely on any one single source of information. Visiongain analysts not only interview market-leading vendors, carriers, service providers and industry experts but also review a wealth of financial data and product information from a vast range of sources.
Why you should buy Mobile Billing Evolution 2012-2017
• You will receive a comprehensive analysis of the mobile billing systems market from 2012-2017.
• The analysis and forecasting has been informed by expert consultation with industry leaders. Within the report, you will be able to read transcripts of exclusive interviews from 2 leading companies involved within the mobile billing systems market.
- Comarch
- Comverse
• You will find 84 tables, charts, figures, and graphs that quantify, analyse and forecast the mobile billing systems market from 2012-2017.
• You will receive forecasts and analysis of the mobile billing systems market in 5 regions from 2012-2017.
- The American Continent
- Europe
- Asia-Pacific
- Middle East and North Africa
- The Rest of the World
• You will discover forecasts and analysis for the US mobile billing systems market - a forerunner for the region and the global market - between 2012-2017.
• You will find further supporting forecasts from 2012-2017 :
- Mobile Data Traffic Forecasts
- Tablet, Smartphone and PC Shipments Forecast
- Mobile Broadband Subscription Forecasts
- M Payment Spending Forecasts
- Operator Spending on IMS Equipment Forecasts
- IMS Subscriber Forecasts
- BSS and Billing System Vendor Number Forecasts
• You will receive a SWOT analysis that examines the mobile billing systems market from 2012-2017.
• You will gain profiles of 7 leading companies operating within the mobile billing systems market.
• You will understand the relationship between mobile billing systems and the spheres of IMS, LTE, smart devices, and novel mobile applications.
What is the structure of the report?
Chapter 1 defines the mobile billing systems market and the role of support systems in next-generation telecommunications.
Chapter 2 provides forecasts of the global mobile billing systems market from 2012-2017.
Chapter 3 provides forecasts of regional and US mobile billing systems markets for 2012-2017.
Chapter 4 details the drivers and restraints for the mobile billing systems market from 2012-2017.
Chapter 5 details the interaction of mobile billing systems with other components of next-generation network infrastructure.
Chapter 6 provides in-depth analysis of the major and minor vendors in the mobile billing systems market space.
Chapter 7 contains expert option from 2 market-leading companies.
1. Comarch; Krzysztof Kwiatkowski, Product Manager for the Telecommunications Business Unit
2. Comverse; Alice Bartram, Associate Vice President Product Management and Marketing; Michael Huffman, Senior Marketing Manager
Chapter 8 is a SWOT analysis of the mobile billing systems market.
Chapter 9 is the conclusions chapter, which sums up earlier market forecasts.
Visiongain is a trading partner with the US Federal Government
CCR Ref number: KD4R6
Global Mobile Telephony Industry
Table of Contents
Executive Summary
E1. Next-Generation Billing and the Monetisation of Services
E2. The Positive Yield of Next-Generation Support Software
E3. Unprecedented Market Growth Over the Forecast Period
E4. Defining the Markets
E5. Key Findings of this Report
1. Introduction to Mobile Telecoms Billing Structures and Systems
1.1 Defining Mobile Billing
1.1.1 Complexity of Mobile Billing
1.1.1.1 Introduction of 3G and Data Services
1.1.2 Designing a Billing Architecture
1.1.2.1 Key Software Characteristics
1.1.2.2 Billing Cycles
1.1.2.3 Bill Distribution
1.1.2.4 Payment Collection
1.1.2.5 Billing Inquiry Support System
1.2 The Role of Mobile Billing
1.3 The Purview of Mobile Billing
1.4 The Process of Mobile Billing
1.5 The Progression of Mobile Billing: A Customer-Centric Approach
1.5.1 Defining Customer Experience
1.6 Relationship with OSS and BSS
1.6.1 Defining OSS and BSS
1.6.1.1 What is OSS?
1.6.1.2 What is BSS?
1.6.1.3 Changing Relationship between OSS and BSS
1.7 A Shift towards IMS Infrastructure and Multi Play
1.7.1 The Value Proposition of Billing in Bundled Services
1.8 The Importance of Next-Generation Billing
1.9 What is the OSS Market?
1.10 Aim of this Report
1.11 Scope of this Report
1.12 Target Audience
1.13 Questions Answered by this Report
1.14 Methodology
2. Changes and Future Avenues of Mobile Billing
2.1 Developments in the Global Mobile Billing Systems Market
2.2 Global Mobile Billing Systems Market Forecast 2012-2017
2.3 The Expansion and Contraction of the Global Support Software Market
2.3.1 Conjoining of OSS/BSS and LTE Transformation
2.3.2 The Transformational vs. SaaS Cleavage
2.4 Mobile Billing Systems Placing Emphasis on Prepaid
2.5 Importance of the App Market
3. Regional Mobile Billing Markets Forecasts 2012-2017
3.1 Market Competition Stirred by LTE Enhancements
3.2 Mobile Billing in the Americas 2012-2017
3.2.1 21st Century Challenges and Billing Solutions
3.2.2 Dominating the Global Mobile Billing Systems Market
3.2.3 American Continent Mobile Billing Systems Market Revenues 2012-2017
3.2.3.1 The US Mobile Billing Systems Market 2012-2017
3.2.3.3 Drivers and Restraints in the US Mobile Billing Systems Market
3.2.4 South American Market Insights
3.2.4.1 Alepo: Case Study in South American/US Ties
3.3 European Mobile Billing Systems Market 2012-2017
3.3.1 Customer-Centric Focus
3.4 Asia-Pacific Mobile Billing Systems Market 2012-2017
3.4.1 Futures for Asian Telecoms
3.5 The Middle-East and North African Mobile Billing Systems Market 2012-2017
3.6 The Rest of the World Mobile Billing Systems Market 2012-2017
3.6.1 African Mobile Billing Systems Market Analysis
3.6.1.1 Growth and Maturity of a Region
3.6.1.2 Billing System Remains a Critical Choice for African Operators
4. Drivers and Restraints for the Mobile Billing Market 2012-2017
4.1 Drivers for the Mobile Billing Market 2012-2017
4.1.1 The Growth of Mobile Broadband
4.1.2 Customer Experience and Pre-Paid Real-Time Billing
4.1.2.1 Data Usage on Prepaid Plans
4.1.2.2 Bill Shock Prevention
4.1.3 Move towards All IP Platforms
4.1.4 Prevalence of Smart Devices
4.1.5 M-Billing and M-Commerce
4.1.5.1 M-Billing and its Relationship to Mobile Billing Systems
4.2 Dealing with Increasing Product Complexity
4.3. Restraints for the Mobile Billing Market 2012-2017
4.3.1 Initial Capital Expenditures
4.3.2 Complexity of a Transformation Project
4.3.3 Training and Adaptation Process
4.3.4 Need for Integration with OSS, CRM, and SDP
5. Billing System Interaction with Other Network Elements
5.1 New Performance Expectations of the Billing System
5.1.1 Converged Charging Integral to Next-Generation BSS
5.1.1.1 Benefits of Converged Infrastructure
5.2 The Growth and Importance of IMS
5.2.1 Converging Architectures in Next-Generation Networks
5.2.2 IP Detail Record and BSS as a Monitoring Tool
5.2.3 IMS Changing Network Billing
5.3 Ratings and Billing System as a Mediator
5.3.1 Ratings Diversifying and Increasing in Importance
6. Vendors in the Mobile Billing Systems Market
6.1 Shifts in Composition of BSS Vendor Base
6.1.1 Notable Acquisitions, Mergers, and Partnerships
6.2 Leading Vendors
6.2.1 Comverse
6.2.1.1 Comverse ONE: Building a Single Unified Strategy
6.2.1.2 Comverse Solution to Legacy Systems' Shortcomings
6.2.2 Amdocs
6.2.2.1 Key Products and Features
6.2.2.2 Amdocs an Established Leader in the Telecoms Billing Sector
6.2.2.3 Amdocs Acquisitions
6.2.2.4 Amdocs Customer Base
6.2.3 Oracle
6.2.3.1 Oracle Strategy
6.2.3.2 Acquisition of eServGlobal
6.2.3.3 Characteristics of the Universal Service Platform
6.2.3.4 Oracle's Multi-Industry Advantage
6.2.4 Convergys
6.2.4.1 Overarching Convergys Aims
6.2.5 Comarch
6.2.5.1 Billing in the Cloud, Managed Services, and the SaaS Model
6.2.5.2 Comarch Customer Base
6.2.6 Hewlett-Packard
6.2.6.1 Focus on LTE and Customer Experience
6.2.6.2 Delivering Business Results
6.2.7 Clarity
6.2.7.1 Scalable Pre-integrated Billing
6.2.7.1 Clarity's Revenue Manager
6.2.8 Other Vendors
6.3 Universal Key Factors in Next-Generation Mobile Billing Systems
7. Expert Opinion
7.1 Comarch; Krzysztof Kwiatkowski, Product Manager for the Telecommunications Business Unit
7.1.1 Motivators and Context for Upgrading Mobile Billing Systems
7.1.2 Mobile Billing Systems in a Multi Play Environment
7.1.3 Coping with the Demands of Changing Network Architecture
7.1.4 Mobile Billing Systems in the Cloud
7.1.5 Bill Shock Prevention in the Age of Mobile Broadband
7.1.6 Foundations for Revenue Leakage Management
7.1.7 Present and Future Trends in Support Systems
7.2 Comverse; Alice Bartram, Associate Vice President Product Management and Marketing; Michael Huffman, Senior Marketing Manager
7.2.1 Past and Present Changes in Global Telecommunications
7.2.2 Emergence of Real-Time as a Leading Value Proposition
7.2.3 Defining Real-Time and User Expectations
7.2.4 BSS and Billing: Operator Priorities
7.2.5 Meeting International Regulatory Demands
7.2.6 Facing the Transition to All-IP and New Industry Standards
8. SWOT Analysis of the Global Mobile Billing Systems Market 2012-2017
9. Conclusions
9.1 Market Forecasts
9.1.1 The Global Mobile Billing Systems Market
9.1.1.1 Global Revenue Forecasts
9.1.2 The Regional Markets
9.1.2.1 The American Continent
9.1.2.2 Europe
9.1.2.3 Asia-Pacific
9.1.2.4 The Middle-East and North Africa
9.1.2.5 The Rest of the World
9.2 The Future of Support Software Vendors
10. Glossary
Appendix A
About visiongain
Appendix B
Visiongain report evaluation form
List of Charts
Chart E1: Next-Generation Mobile Billing Systems Market Lifecycle 2009-2017
Chart 1.1: Global Mobile Data Traffic Forecast 2012-2017 (PB/month)
Chart 2.1: Global Mobile Billing Systems Market Forecast 2012-2017 ($ billion)
Chart 2.2: Global Mobile Billing Systems Market Forecast 2012-2017 (AGR %)
Chart 3.1: Regional Mobile Billing Systems Market Share Forecast 2012-2017 ($ billion)
Chart 3.2: Regional Mobile Billing Systems Market Forecast 2012-2017 (AGR %)
Chart 3.3: Regional Mobile Billing Systems Market Forecast CAGR 2012-2017 (%)
Chart 3.4: Regional Mobile Billing Systems Market Share Forecast 2012 (%)
Chart 3.5: Regional Mobile Billing Systems Market Share Forecast 2015 (%)
Chart 3.6: Regional Mobile Billing Systems Market Share Forecast 2017 (%)
Chart 3.7: Mobile Billing Systems - Americas' National Market Share Forecast 2012 (%)
Chart 3.8: Mobile Billing Systems - Americas' National Market Share Forecast 2017 (%)
Chart 3.9: American Continent Mobile Billing Systems Market Forecast 2012-2017 ($ billion)
Chart 3.10: American Continent Mobile Billing Systems Market Forecast 2012-2017 (AGR %)
Chart 3.11: US Mobile Billing Systems Market Forecast 2012-2017 ($ billion; % of region)
Chart 3.12: US Mobile Billing Systems Market Forecast 2012-2017 (AGR %)
Chart 3.13: European Mobile Billing Systems Market Forecast 2012-2017 ($ billion)
Chart 3.14: European Mobile Billing Systems Market Forecast 2012-2017 (AGR %)
Chart 3.15: Asia-Pacific Mobile Billing Systems Market Forecast 2012-2017 ($ billion)
Chart 3.16: Asia-Pacific Mobile Billing Systems Market Forecast 2012-2017 (AGR %)
Chart 3.17: MENA Mobile Billing Systems Market Forecast 2012-2017 ($ billion)
Chart 3.18: MENA Mobile Billing Systems Market Forecast 2012-2017 (AGR %)
Chart 3.19: ROW Mobile Billing Systems Market Forecast 2012-2017 ($ billion)
Chart 3.20: ROW Mobile Billing Systems Market Forecast 2012-2017 (AGR %)
Chart 4.1: Global Mobile Broadband Subscriptions Forecast 2012-2017 (# billions)
Chart 4.2: Tablet, Smartphone, and PC Shipment Forecast 2010-2017 (million units)
Chart 4.3: Global M-Payment Spending Forecast 2012-2017 ($ billion)
Chart 4.4: Global M-Payment Spending Forecast 2012-2017 (AGR %)
Chart 5.1: Global Operator Spending on IMS Equipment Forecast 2012-2017 ($ billion)
Chart 5.2: Global IMS Subscriber Forecast 2012-2017 (million users)
Chart 6.1: Worldwide BSS/Mobile Billing System Vendor Forecast 2012-2017 (number of companies)
Chart 6.2: Worldwide BSS and Billing System Vendor Forecast AGR %
Chart 6.3: Amdocs Regional Revenue Share 2011 (%)
Chart 6.4: eServGlobal's Specialisation in Mobile Money and Value-Added Services
List of Figures
Figure 1.1: Relationship Between Customer and MNO Billing Structures
Figure 1.2: Broad Responsibilities and Functioning of a Billing System
Figure 1.3: Mobile Billing System Process Overview
Figure 1.4: Relationship and Respective Responsibilities of OSS and BSS
Figure 1.5: Relationship and Respective Responsibilities of OSS and BSS
Figure 2.1: Drivers for Integrating Transformation into LTE Projects
Figure 4.1: Drivers for the Mobile Billing Market 2012-2017
List of Tables
Table E1: Benefits of Next-Generation Mobile Billing Systems Implementation
Table 1.1: Core Factors Contributing to Positive Customer Experience
Table 1.2: Proposed Advantages of Bundled Services
Table 1.3: Next-Generation Billing - Positive Outcomes for Operators
Table 2.1: Global Mobile Billing Systems Market Forecast 2012-2017 ($ billion; AGR %)
Table 2.2: Global Mobile Billing Systems Market Forecast CAGR (%) 2012-2017; 2012-2014; 2014-2017
Table 2.3: Cause and Effect of Smartphone Proliferation on Billing and ARPU
Table 3.1: Regional Mobile Billing Systems Market Forecast 2012-2017 ($ billion; AGR %; CAGR %)
Table 3.2 American Continent Mobile Billing Systems Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.3: American Continent Mobile Billing Systems Market Forecast 2012-2017; 2012-2014; 2014-2017 (CAGR %)
Table 3.4: US Mobile Billing Systems Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.5: American Continent Mobile Billing Systems Market Forecast 2012-2017; 2012-2014; 2014-2017 (CAGR %)
Table 3.6: US Mobile Billing Systems Market Drivers and Restraints 2012-2017
Table 3.7: European Mobile Billing Systems Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.8: European Mobile Billing Systems Market Forecast 2012-2017; 2012-2014; 2014-2017 (CAGR %)
Table 3.9: Asia-Pacific Mobile Billing Systems Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.10: Asia-Pacific Mobile Billing Systems Market Forecast 2012-2017; 2012-2014; 2014-2017 (CAGR %)
Table 3.11: MENA Mobile Billing Systems Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.12: MENA Mobile Billing Systems Market Forecast 2012-2017; 2012-2014; 2014-2017 (CAGR %)
Table 3.13 ROW Mobile Billing Systems Market Forecast 2012-2017 ($ billion; AGR %)
Table 3.14: ROW Mobile Billing Systems Market Forecast 2012-2017; 2012-2014; 2014-2017 (CAGR %)
Table 4.1: Global M-Payment Spending Forecast 2012-2017 ($ billion; AGR %)
Table 4.2: Global M-Payment Spending Forecast 2012-2017; 2012-2014; 2014-2017 (CAGR %)
Table 5.1: Key Billing System Requirements in a Operator's BSS
Table 5.2: Benefits of Converged BSS
Table 5.3: Global IMS Subscriber Forecast 2012-2017 (million users)
Table 5.4: Global IMS Subscriber Forecast 2012-2017; 2012-2014; 2014-2017 (CAGR %)
Table 5.5: Call Data Delivered to Rating System
Table 6.1: Worldwide BSS and Billing System Vendor Forecast (number of companies; AGR %)
Table 6.2: Global IMS Subscriber Forecast 2012-2017; 2012-2014; 2014-2017 (CAGR %)
Table 6.3: Leading Billing System Vendors - Customer Base, Specialisation, and Revenues
Table 6.4: Key BSS/Billing Systems Vendor Acquisitions, Mergers, and Partnerships
Table 6.5: Key Features and Description of Amdocs' OSS 8.1
Table 6.6: Key Features and Description of Amdocs' Customer Management 8.1
Table 6.7: Products Retained in eServGlobal's Product Catalogue
Table 6.8: Convergys' Smart Suite Products
Table 6.9: HP Support Software - Areas of Focus
Table 6.10: HP Billing and Mediation Software - Areas of Focus
Table 6.11: Selected HP Clients and Business Results from Consolidated Product Line
Table 6.12: Clarity Revenue Manager Key Features
Table 6.13: Mobile Billing Systems Vendor List
Table 6.14: Key Characteristics of Mobile Billing Systems Across Vendors
Table 8.1: SWOT Analysis of the Global Mobile Billing Systems Market 2012-2017
Companies Listed
6GMOBILE Netherlands
A1 (Telekom Austria)
Agileco
Alcatel-Lucent
Alepo
Amdocs
América Móvil
Apple
Aria
AT&T
Auchan
Bell Canada
BeQuick Software
Bouygues Telecom
Bridgewater Systems
BT Group
CDG
Cellcom
Cisco Systems
Clarity
Comarch
Comcast
CommSoft
Comptel
Comverse
Convergys
CSG International
Deutsche Telekom
DirecTV
DTAC Thailand
DTMS
ENABIL
E-Plus Gruppe
Ericsson
Ericsson
eServGlobal
Facebook
Google
Hewlett-Packard
Huawei
IBW
Inform Billing
Inovaware
JacobsRimell
jBilling
jNetX
KPN
LogiSense
Magyar Telekom
MetraTech
MIND CTI
NEC
Nextel
OHG
Oracle
Orange
Orga Systems
Quintrex Data Systems
Redknee
Redware
RevChain
Rodopi Software
Rogers Communications
SAP
Sigma Systems
Softbank
Sorriso Technologies
Sprint Nextel
Telcordia
Telefónica O2 Germany
Telefónica Spain
Telekom Deutschland
telSPACE
T-Mobile
TRACT
Union Street
Vistream Germany
Vodafone
Vodafone Germany
Xtract
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