Mauritian BPO Market

  • June 2011
  • -
  • Frost & Sullivan

The aim of this study is to provide current and future overview of the Mauritian BPO market including market size, key competences, business environment and level of technological advancement. The key market forces driving or restricting the Mauritian BPO market are identified and market revenues and growth rates are forecast. The business environment for BPO, including best practices and the benchmarking of Mauritius with other BPO locations is analysed. Strategic considerations and conclusions are also provided with the research service.

Table Of Contents

Table of Contents

Executive summary Slide 09
Research Aims and Objectives Slide 14
Research Scope and Definitions Slide 16
Research Methodology Slide 19
Market Overview, Development and Trends Slide 21
Industry challenges, Market Drivers and Restraints Slide 29
Market Size and Growth Forecasts Slide 39
Competitive Profiles Slide 50
BPO Service Analysis Slide 58
Vertical Sector Analysis Slide 74
Mauritian BPO Benchmark Analysis Slide 82
Regulatory Environment and Incentives Slide 88
Industry Best Practices Slide 92
Strategic Recommendations Slide 99
Conclusions Slide 112
About Frost and Sullivan Slide 116

List of Figures
BPO Market: Impact of Top Five Industry Challenges (Mauritius), 2010-2017 Slide 30
BPO Market: Market Drivers Ranked in Order of Impact (Mauritius), 2010-2017 Slide 34
BPO Market: Market Restraints Ranked in Order of Impact (Mauritius), 2010-2017 Slide 37
BPO Market: Revenue Forecast (Mauritius), 2010-2017Slide 48

List of Charts
BPO Market: Value Add Contribution to GDP (Mauritius), 2005-2009 Slide 25
BPO Market: Market Size (Mauritius), 2009 Slide 27
BPO Market: Markets Served (Mauritius), 2009 Slide 28
BPO Market: Market Engineering Measurements (Mauritius), 2010 Slide 40
BPO Market: Employment in the BPO Sector (Mauritius), 2005-2009 Slide 41
BPO Market: Number of Seats Under High Road (Mauritius), 2010-2017 Slide 42
BPO Market: Number of Seats Under Middle Road (Mauritius), 2010-2017 Slide 44
BPO Market: Number of Seats Under Low Road (Mauritius), 2010-2017 Slide 46
BPO Market: Revenues (Mauritius), 2005-2009 Slide 48
BPO Market: Revenue Forecast (Mauritius), 2010-2017 Slide 49
BPO Market: Call Centre Complaints (Mauritius), 2005-2009 Slide 51
BPO Market: Ceridian Corporation Services (World), 2010 Slide 53
BPO Market: BPO Services (Mauritius), 2010 Slide 59
BPO Market: Segmentation of BPO Services (Mauritius), 2010 Slide 60
BPO Market: Developments and Trends (Mauritius), 2010 Slide 61
BPO Market: Developments and Trends ITO (Mauritius), 2010 Slide 65
BPO Market: KPO services (Mauritius), 2005-2009 Slide 68
BPO Market: Major BPO Outsourcing Sectors (Mauritius), 2010 Slide 76
BPO market: Sector Performance (Mauritius), 2009 Slide 77
BPO Market: Evolution of the ICT Sector (Mauritius), 2010Slide 79
BPO Market: Outsourcing Destinations (World), 2010 Slide 83
BPO Market: Data Centre Hosting Destinations (World), 2010 Slide 85
BPO Market: Benchmark Analysis (Mauritius), 2010 Slide 86-87
BPO Market: Regulatory Reforms (Mauritius), 2010 Slide 89

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