1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS 1
Study Reliability and Reporting Limitations 1
Disclaimers 2
Data Interpretation & Reporting Level 3
Quantitative Techniques & Analytics 3
Product Definition and Scope of Study 3
2. INDUSTRY OVERVIEW 4
A Curtain Raiser 4
Evolution of PSA Software As a Business Model 5
Current Scenario: A Review 6
Cooling World Economy Temporarily Sours Prospects for PSA
Software 6
The World Beyond Recession 7
Outlook 7
Noteworthy Market Trends & Drivers 8
Cost Savings: A Sharp Edged Benefit Driving the Uptake of PSA
Solutions 8
The Cloud Euphoria 8
Optimum Resource Utilization 9
Customer Centric PSA Ignites Interest 9
Developing Countries Stand At the Forefront of Growth 9
Integration of PSA Into ERP: The Current Focus Area 10
Small and Mid-Sized Businesses: The New Focus Segment 10
Increasing Number of PSOs Prefer SaaS Over On-Premise 10
Competition: A Review 11
Market in Consolidation Mode 11
3. PRODUCT OVERVIEW 12
Definition 12
Explaining Professional Services Firms 12
Prerequisites of an Ideal PSA 12
Benefits of PSA Software 13
Streamlining of Operation and Execution 13
Improvement of Business Performance 14
Winning More Business 14
Comparing PSA with other Systems 14
OVERVIEW OF END-USE SEGMENTS 16
Corporate 16
Consulting 17
Accounting 17
Construction 18
4. PRODUCT LAUNCHES 20
LabTech Software Unveils LabTech 2010.2 20
Compuware Updates Compuware Changepoint 20
ConnectWise Introduces Updates to PSA Software 20
ConnectWise Unveils ConnectWise 2010 Phase 3 21
Aspire Technologies Unveils QuoteWerks Version 4.5 Build 4 21
SAP AG Unveils mySAP™ Professional Services 22
Assistance Software to Introduce Assistance PSA for Microsoft
Dynamics CRMTM 22
Isosceles Finance Introduces Professional Services Automation
Service 23
Pink Elephant Rolls out Project Management Service Offering 23
NetSuite Introduces New Version of ‘NetSuite OpenAir' for
European and UK Market 23
Tenrox Unveils Summer Heat 2009 24
Appirio Introduces PSA Solution 25
Severa Launches Severa 3 25
Appirio Introduces PSA Application 26
5. RECENT INDUSTRY ACTIVITY 27
Financial Force Purchases Appirio PSA 27
Visma Takes Over Severa 27
Deltek Takes Over Maconomy 27
BMC Software Takes Over Phurnace Software 28
Autotask Takes Over Assets of VARStreet 28
Lawson Software to Acquire Account4 29
Eclipse Computing Enters into Partnership with Tenrox 29
Cloud Services Depot Enters into Partnership with Gaeltek 30
Tigerpaw Enters into Partnership with Reilly Telecom 30
NetSuite Expands Reach of NetSuite OpenAir 30
Quest Software and Tigerpaw Conclude Technical Integration 30
VaultLogix Integrates Online Backup Solution with Autotask PSA
Software 31
Lloyd's Register Group Implements NetSuite OpenAir PSA Software 31
Software Implements NetSuite PSA Solution 32
SonicWALL GSM Integrates with Autotask PSA Platform 32
6fusion Integrates with ConnectWise PSA 33
Isosceles Finance Expands Service Portfolio to Include PSA 33
ConnectWise Takes Over CoreConnex 33
Oracle Takes Over Primavera Software 34
OpenAir and AIPEX Enter into Partnership 34
Roaring Penguin Software Integrates with Connect Wise PSA
Software 34
NetSuite to Acquire QuickArrow 35
NetSuite to Acquire OpenAir 35
SonicWALL Enters into Integration Partnership with ConnectWise 36
6. FOCUS ON SELECT PLAYERS 37
ADERANT Holdings, Inc. (US) 37
Aplicor Inc (US) 37
Autotask Corporation (US) 37
Compuware Corporation (US) 38
Connectwise, Inc (US) 38
Deltek, Inc (US) 39
Elite Information Systems, Inc (US) 39
Greentree International Ltd (New Zealand) 39
IPM Global Software (US) 40
Microsoft Dynamics (US) 40
NetSuite OpenAir (US) 41
Oracle Corp (US) 41
Planview, Inc. (US) 41
Sage (UK) Limited 42
SAP AG (Germany) 42
Tenrox (US) 43
Unit4 N.V. (The Netherlands) 43
7. GLOBAL MARKET PERSPECTIVE 44
Table 1: World Recent Past, Current and Future Analysis for
Professional Service Automation (PSA) Software by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
World Markets Independently Analyzed with Annual Sales in US$
Million for Years 2009 through 2017 (includes corresponding
Graph/Chart) 44
Table 2: World Historic Review for Professional Service
Automation (PSA) Software by Geographic Region - US, Canada,
Japan, Europe, Asia-Pacific, and Rest of World Markets
Independently Analyzed with Annual Sales in US$ Million for
Years 2003 through 2008 (includes corresponding Graph/Chart) 45
Table 3: World 15-Year Perspective for Professional Service
Automation (PSA) Software by Geographic Region - US, Canada,
Japan, Europe, Asia-Pacific, and Rest of World Markets for
Years 2003, 2010 and 2017(includes corresponding Graph/Chart) 46
End-Use Industry 47
Table 4: World Recent Past, Current and Future Analysis for
Professional Service Automation (PSA) Software in Consulting
Industry by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific, and Rest of World Markets Independently Analyzed
with Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 47
Table 5: World Historic Review for Professional Service
Automation (PSA) Software in Consulting Industry by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
World Markets Independently Analyzed with Annual Sales in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) 48
Table 6: World 15-Year Perspective for Professional Service
Automation (PSA) Software in Consulting Industry by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
World Markets for Years 2003, 2010 and 2017 (includes
corresponding Graph/Chart) 49
Table 7: World Recent Past, Current and Future Analysis for
Professional Service Automation (PSA) Software in Corporate
Industry by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific, and Rest of World Markets Independently Analyzed
with Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 50
Table 8: World Historic Review for Professional Service
Automation (PSA) Software in Corporate Industry by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
World Markets Independently Analyzed with Annual Sales in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) 51
Table 9: World 15-Year Perspective for Professional Service
Automation (PSA) Software in Corporate Industry by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
World Markets for Years 2003, 2010 and 2017 (includes
corresponding Graph/Chart) 52
Table 10: World Recent Past, Current and Future Analysis for
Professional Service Automation (PSA) Software in Construction
Industry by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific, and Rest of World Markets Independently Analyzed
with Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 53
Table 11: World Historic Review for Professional Service
Automation (PSA) Software in Construction Industry by
Geographic Region - US, Canada, Japan, Europe, Asia-Pacific,
and Rest of World Markets Independently Analyzed with Annual
Sales in US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) 54
Table 12: World 15-Year Perspective for Professional Service
Automation (PSA) Software in Construction Industry by
Geographic Region - US, Canada, Japan, Europe, Asia-Pacific,
and Rest of World Markets for Years 2003, 2010 and 2017
(includes corresponding Graph/Chart) 55
Table 13: World Recent Past, Current and Future Analysis for
Professional Service Automation (PSA) Software in Accounting
Industry by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific, and Rest of World Markets Independently Analyzed
with Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 56
Table 14: World Historic Review for Professional Service
Automation (PSA) Software in Accounting Industry by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
World Markets Independently Analyzed with Annual Sales in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) 57
Table 15: World 15-Year Perspective for Professional Service
Automation (PSA) Software in Accounting Industry by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
World Markets for Years 2003, 2010 and 2017 (includes
corresponding Graph/Chart) 58
Table 16: World Recent Past, Current and Future Analysis for
Professional Service Automation (PSA) Software in Other
Industry by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific, and Rest of World Markets Independently Analyzed
with Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 59
Table 17: World Historic Review for Professional Service
Automation (PSA) Software in Other Industry by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
World Markets Independently Analyzed with Annual Sales in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) 60
Table 18: World 15-Year Perspective for Professional Service
Automation (PSA) Software in Other Industry by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
World Markets for Years 2003, 2010 and 2017 (includes
corresponding Graph/Chart) 61
8. THE UNITED STATES 62
Market Analysis 62
Table 19: US Recent Past, Current and Future Analysis for
Professional Service Automation (PSA) Software by End-Use
Industry - Consulting, Corporate, Construction, Accounting,
and Other Markets Independently Analyzed with Annual Sales
in US$ Million for Years 2009 through 2017 (includes
corresponding Graph/Chart) 62
Table 20: US Historic Review for Professional Service
Automation (PSA) Software by End-Use Industry - Consulting,
Corporate, Construction, Accounting, and Other Markets
Independently Analyzed with Annual Sales in US$ Million for
Years 2003 through 2008 (includes corresponding Graph/Chart) 63
Table 21: US 15-Year Perspective for Professional Service
Automation (PSA) Software by End-Use Industry - Percentage
Breakdown of Dollar Sales for Consulting, Corporate,
Construction, Accounting, and Other Markets for Years 2003,
2010 and 2017 (includes corresponding Graph/Chart) 64
9. CANADA 65
Market Analysis 65
Table 22: Canadian Recent Past, Current and Future Analysis
for Professional Service Automation (PSA) Software by
End-Use Industry - Consulting, Corporate, Construction,
Accounting, and Other Markets Independently Analyzed with
Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 65
Table 23: Canadian Historic Review for Professional Service
Automation (PSA) Software by End-Use Industry - Consulting,
Corporate, Construction, Accounting, and Other Markets
Independently Analyzed with Annual Sales in US$ Million for
Years 2003 through 2008 (includes corresponding Graph/Chart) 66
Table 24: Canadian 15-Year Perspective for Professional
Service Automation (PSA) Software by End-Use Industry -
Percentage Breakdown of Dollar Sales for Consulting,
Corporate, Construction, Accounting, and Other Markets for
Years 2003, 2010 and 2017 (includes corresponding
Graph/Chart) 67
10. JAPAN 68
Market Analysis 68
Table 25: Japanese Recent Past, Current and Future Analysis
for Professional Service Automation (PSA) Software by
End-Use Industry - Consulting, Corporate, Construction,
Accounting, and Other Markets Independently Analyzed with
Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 68
Table 26: Japanese Historic Review for Professional Service
Automation (PSA) Software by End-Use Industry - Consulting,
Corporate, Construction, Accounting, and Other Markets
Independently Analyzed with Annual Sales in US$ Million for
Years 2003 through 2008 (includes corresponding Graph/Chart) 69
Table 27: Japanese 15-Year Perspective for Professional
Service Automation (PSA) Software by End-Use Industry -
Percentage Breakdown of Dollar Sales for Consulting,
Corporate, Construction, Accounting, and Other Markets for
Years 2003, 2010 and 2017 (includes corresponding
Graph/Chart) 70
11. EUROPE 71
Market Analysis 71
Table 28: European Recent Past, Current and Future Analysis
for Professional Service Automation (PSA) Software by
Geographic Region - France, Germany, Italy, UK, and Rest of
Europe Markets Independently Analyzed with Annual Sales
Figures in US$ Million for Years 2009 through 2017 (includes
corresponding Graph/Chart) 71
Table 29: European Recent Past, Current and Future Analysis
for Professional Service Automation (PSA) Software by
End-Use Industry - Consulting, Corporate, Construction,
Accounting, and Other Markets Independently Analyzed with
Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 72
Table 30: European Historic Review for Professional Service
Automation (PSA) Software by Geographic Region - France,
Germany, Italy, UK, and Rest of Europe Markets Independently
Analyzed with Annual Sales Figures in US$ Million for Years
2003 through 2008 (includes corresponding Graph/Chart) 73
Table 31: European Historic Review for Professional Service
Automation (PSA) Software by End-Use Industry - Consulting,
Corporate, Construction, Accounting, and Other Markets
Independently Analyzed with Annual Sales in US$ Million for
Years 2003 through 2008 (includes corresponding Graph/Chart) 74
Table 32: European 15-Year Perspective for Professional
Service Automation (PSA) Software by Geographic Region -
Percentage Breakdown of Dollar Sales for France, Germany,
Italy, UK, and Rest of Europe Markets for Years 2003, 2010
and 2017 (includes corresponding Graph/Chart) 75
Table 33: European 15-Year Perspective for Professional
Service Automation (PSA) Software by End-Use Industry -
Percentage Breakdown of Dollar Sales for Consulting,
Corporate, Construction, Accounting, and Other Markets for
Years 2003, 2010 and 2017 (includes corresponding
Graph/Chart) 76
11a. FRANCE 77
Market Analysis 77
Table 34: French Recent Past, Current and Future Analysis
for Professional Service Automation (PSA) Software by
End-Use Industry - Consulting, Corporate, Construction,
Accounting, and Other Markets Independently Analyzed with
Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 77
Table 35: French Historic Review for Professional Service
Automation (PSA) Software by End-Use Industry - Consulting,
Corporate, Construction, Accounting, and Other Markets
Independently Analyzed with Annual Sales in US$ Million for
Years 2003 through 2008 (includes corresponding Graph/Chart) 78
Table 36: French 15-Year Perspective for Professional
Service Automation (PSA) Software by End-Use Industry -
Percentage Breakdown of Dollar Sales for Consulting,
Corporate, Construction, Accounting, and Other Markets for
Years 2003, 2010 and 2017 (includes corresponding
Graph/Chart) 79
11b. GERMANY 80
Market Analysis 80
Table 37: German Recent Past, Current and Future Analysis
for Professional Service Automation (PSA) Software by
End-Use Industry - Consulting, Corporate, Construction,
Accounting, and Other Markets Independently Analyzed with
Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 80
Table 38: German Historic Review for Professional Service
Automation (PSA) Software by End-Use Industry - Consulting,
Corporate, Construction, Accounting, and Other Markets
Independently Analyzed with Annual Sales in US$ Million for
Years 2003 through 2008 (includes corresponding Graph/Chart) 81
Table 39: German 15-Year Perspective for Professional
Service Automation (PSA) Software by End-Use Industry -
Percentage Breakdown of Dollar Sales for Consulting,
Corporate, Construction, Accounting, and Other Markets for
Years 2003, 2010 and 2017 (includes corresponding
Graph/Chart) 82
11c. ITALY 83
Market Analysis 83
Table 40: Italian Recent Past, Current and Future Analysis
for Professional Service Automation (PSA) Software by
End-Use Industry - Consulting, Corporate, Construction,
Accounting, and Other Markets Independently Analyzed with
Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 83
Table 41: Italian Historic Review for Professional Service
Automation (PSA) Software by End-Use Industry - Consulting,
Corporate, Construction, Accounting, and Other Markets
Independently Analyzed with Annual Sales in US$ Million for
Years 2003 through 2008 (includes corresponding Graph/Chart) 84
Table 42: Italian 15-Year Perspective for Professional
Service Automation (PSA) Software by End-Use Industry -
Percentage Breakdown of Dollar Sales for Consulting,
Corporate, Construction, Accounting, and Other Markets for
Years 2003, 2010 and 2017 (includes corresponding
Graph/Chart) 85
11d. UNITED KINGDOM 86
Market Analysis 86
Table 43: UK Recent Past, Current and Future Analysis for
Professional Service Automation (PSA) Software by End-Use
Industry - Consulting, Corporate, Construction, Accounting,
and Other Markets Independently Analyzed with Annual Sales
in US$ Million for Years 2009 through 2017 (includes
corresponding Graph/Chart) 86
Table 44: UK Historic Review for Professional Service
Automation (PSA) Software by End-Use Industry - Consulting,
Corporate, Construction, Accounting, and Other Markets
Independently Analyzed with Annual Sales in US$ Million for
Years 2003 through 2008 (includes corresponding Graph/Chart) 87
Table 45: UK 15-Year Perspective for Professional Service
Automation (PSA) Software by End-Use Industry - Percentage
Breakdown of Dollar Sales for Consulting, Corporate,
Construction, Accounting, and Other Markets for Years 2003,
2010 and 2017 (includes corresponding Graph/Chart) 88
11e. REST OF EUROPE 89
Market Analysis 89
Table 46: Rest of Europe Recent Past, Current and Future
Analysis for Professional Service Automation (PSA) Software
by End-Use Industry - Consulting, Corporate, Construction,
Accounting, and Other Markets Independently Analyzed with
Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 89
Table 47: Rest of Europe Historic Review for Professional
Service Automation (PSA) Software by End-Use Industry -
Consulting, Corporate, Construction, Accounting, and Other
Markets Independently Analyzed with Annual Sales in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) 90
Table 48: Rest of Europe 15-Year Perspective for
Professional Service Automation (PSA) Software by End-Use
Industry - Percentage Breakdown of Dollar Sales for
Consulting, Corporate, Construction, Accounting, and Other
Markets for Years 2003, 2010 and 2017 (includes
corresponding Graph/Chart) 91
12. ASIA-PACIFIC 92
Market Analysis 92
Table 49: Asia-Pacific Recent Past, Current and Future
Analysis for Professional Service Automation (PSA) Software
by End-Use Industry - Consulting, Corporate, Construction,
Accounting, and Other Markets Independently Analyzed with
Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 92
Table 50: Asia-Pacific Historic Review for Professional
Service Automation (PSA) Software by End-Use Industry -
Consulting, Corporate, Construction, Accounting, and Other
Markets Independently Analyzed with Annual Sales in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) 93
Table 51: Asia-Pacific 15-Year Perspective for Professional
Service Automation (PSA) Software by End-Use Industry -
Percentage Breakdown of Dollar Sales for Consulting,
Corporate, Construction, Accounting, and Other Markets for
Years 2003, 2010 and 2017 (includes corresponding
Graph/Chart) 94
13. REST OF WORLD 95
Market Analysis 95
Table 52: Rest of World Recent Past, Current and Future
Analysis for Professional Service Automation (PSA) Software
by End-Use Industry - Consulting, Corporate, Construction,
Accounting, and Other Markets Independently Analyzed with
Annual Sales in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) 95
Table 53: Rest of World Historic Review for Professional
Service Automation (PSA) Software by End-Use Industry -
Consulting, Corporate, Construction, Accounting, and Other
Markets Independently Analyzed with Annual Sales in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) 96
Table 54: Rest of World 15-Year Perspective for Professional
Service Automation (PSA) Software by End-Use Industry -
Percentage Breakdown of Dollar Sales for Consulting,
Corporate, Construction, Accounting, and Other Markets for
Years 2003, 2010 and 2017 (includes corresponding
Graph/Chart) 97
COMPETITIVE LANDSCAPE
Total Companies Profiled: 49 (including Divisions/Subsidiaries - 51)
------------------------------------------
Region/Country Players
------------------------------------------
The United States 28
Canada 4
Europe 14
Germany 1
The United Kingdom 6
Rest of Europe 7
Asia-Pacific (Excluding Japan) 5
------------------------------------------
