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This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysis provides telecommunication providers and manufacturers with a detailed look at the dynamics of a changing market. Frost & Sullivan expects that this analysis will provide vendors with valuable insights to increase their growth and penetration opportunities within the headset marketplace.


Key Findings


The global contact center and office headset market earned revenues of $x billion in 2013, a healthyx percent growth rate when compared to a weak 2012.

Contact center and office headset sales are expected to follow a smooth growth curve with compound annual growth rates (CAGRs) ofx percent in terms of headset units sold andxpercent in terms of revenue for the 2013-2020 time period.

As businesses increasingly acknowledge the key benefits that headsets bring to both end users and IT departments in a new software-based communications environment, demand is expected to grow.

Unified communications (UC) headset sales already represent x percent of total CC&O headset revenue and are expected to continue to grow at a CAGR of x percent in terms of unit shipments and xpercent in terms of revenue.

The growing adoption of UC and PC-based communications continues to transform the headset from a mere auxiliary device into an intelligent endpoint with sophisticated functionality.

As part of this analysis, Frost & Sullivan has identified market drivers, restraints, competitive rends, and growth opportunities within the global business headset market.

Through extensive primary and secondary research, this analysis provides telecommunication providers and manufacturers with a detailed look at the dynamics of a changing market.

Frost & Sullivan expects that this analysis will provide vendors with valuable insights to accelerate their growth and expand their penetration opportunities within the headset marketplace.

Table Of Contents

Analysis of the Global Contact Center and Office Headset Market
Table of Contents


Executive Summary 4
Market Overview 9
Total Contact Center and Office Headset Market -
Drivers and Restraints 20
Forecasts and Trends 23
Market Share and Competitive Analysis 36
Contact Center Headset Segment Analysis 43
Office Headset Segment Analysis 47
Regional Analysis 51
Mega Trends and Industry Convergence Implications 55
The Last Word 57
Appendix 61

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