Top 738 Call Centres Global

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transcosmos Inc. : Company Profile and SWOT Analysis

transcosmos Inc. : Company Profile and SWOT Analysis

  • $ 125
  • Company report
  • by World Market Intelligence Ltd
  • January 2015
  • 33 pages

Synopsis World Market Intelligence's "transcosmos Inc. : Company Profile and SWOT Analysis" contains in depth information and data about the company and its operations. The profile contains a company overview, key facts, major products and services, SWOT analysis, business description, company history, ...

Industries: Call Center | Countries: Japan, South Korea, Philippines, World, Asia, Singapore, Indonesia, Canada, Hungary, France, Belgium, Thailand, China, Serbia and Montenegro

Call Centres Global - Industry Report

Call Centres Global - Industry Report

  • $ 1 668
  • Industry report
  • by Plimsoll Publishing Ltd UK
  • January 2015
  • 500 pages

Plimsoll's CALL CENTRES (Global) analysis is the most definitive and accurate study of the CALL CENTRES (Global) sector in 2013. The report is split into two sections and uses both a written and graphical analysis - analysing the 500 largest CALL CENTRES (Global) companies. The CALL CENTRES (Global) ...

Industries: Call Center | Countries: World

Customer Engagement in Retail and Consumer in Europe and North America

Customer Engagement in Retail and Consumer in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • December 2014
  • 112 pages

The Current and Future Retail and Consumer Vertical This study's objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, ...

Industries: Call Center | Countries: North America, Europe, World

Asia-Pacific Contact Center Applications Market, 2013

Asia-Pacific Contact Center Applications Market, 2013

  • $ 25 000
  • Industry report
  • by Frost & Sullivan
  • October 2014
  • 351 pages

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration ...

Industries: Call Center | Countries: South Korea, Philippines, Asia, Australia, New Zealand, Singapore, Indonesia, Japan, China, Malaysia, Vietnam, Thailand, Taiwan, India, World, Oceania

Global Technical Support Outsourcing Market 2014-2018

Global Technical Support Outsourcing Market 2014-2018

  • $ 2 500
  • Industry report
  • by Infiniti Research Limited
  • October 2014
  • 55 pages

About Technical Support Outsourcing Technical support is a wide range of services through which enterprises provide assistance to users of technology products. The support is usually delivered over email, telephone, website, or an incident logging tool and onsite technical support. Large organizations ...

Industries: Call Center | Countries: World

Global Contact Center Market 2014-2018

Global Contact Center Market 2014-2018

  • $ 2 500
  • Industry report
  • by Infiniti Research Limited
  • October 2014
  • 69 pages

About Contact Center A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management strategies. Currently, contact centers are embracing new technologies to offer a multichannel experience. ...

Industries: Call Center | Countries: World

Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • October 2014
  • 116 pages

The Current and Future Government and Education Vertical This study's objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video ...

Industries: Call Center | Countries: North America, Europe, World

The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

  • $ 10 000
  • Industry report
  • by Frost & Sullivan
  • October 2014
  • 93 pages

2014 North America Contact Center Outsourcing Buyer's Guide This study is divided into four sections: A. Section 1 provides analyst commentary on the most important market forces affecting outsourcing trends for 2014. This is based on extensive primary and secondary research. Given the maturity of the ...

Industries: Call Center | Countries: North America, World

Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • October 2014
  • 115 pages

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, enabling technologies, and services. The survey data and insights allow contact center organizations ...

Industries: Call Center | Countries: North America, Europe, World

Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019)

Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019)

  • $ 4 650
  • Industry report
  • by MarketsandMarkets
  • August 2014
  • 130 pages

The cloud based contact center market analysis consists of various types of solution, service, application, vertical, and region. The overall market size is found by adding up the market size of each solution and service such as training, consulting and system integration service and support and maintenance ...

Industries: Call Center | Countries: World

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