Top 738 Call Centres Global

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Global Contact Center Market 2014-2018

Global Contact Center Market 2014-2018

  • $ 2 500
  • Industry report
  • by Infiniti Research Limited
  • October 2014
  • 69 pages

About Contact Center A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management strategies. Currently, contact centers are embracing new technologies to offer a multichannel experience. ...

Industries: Call Center | Countries: World

Customer Engagement in Government and Education in Europe and North America

Customer Engagement in Government and Education in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • October 2014
  • 116 pages

The Current and Future Government and Education Vertical This study's objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video ...

Industries: Call Center | Countries: North America, Europe, World

The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

The Great Game: The Struggle for North America Leadership in Customer Care Outsourcing

  • $ 10 000
  • Industry report
  • by Frost & Sullivan
  • October 2014
  • 93 pages

2014 North America Contact Center Outsourcing Buyer's Guide This study is divided into four sections: A. Section 1 provides analyst commentary on the most important market forces affecting outsourcing trends for 2014. This is based on extensive primary and secondary research. Given the maturity of the ...

Industries: Call Center | Countries: North America, World

Customer Engagement in Healthcare in Europe and North America

Customer Engagement in Healthcare in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • October 2014
  • 115 pages

Healthcare Vertical Research Background and Objectives This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact strategies, enabling technologies, and services. The survey data and insights allow contact center organizations ...

Industries: Call Center | Countries: North America, Europe, World

Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019)

Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019)

  • $ 4 650
  • Industry report
  • by MarketsandMarkets
  • August 2014
  • 130 pages

The cloud based contact center market analysis consists of various types of solution, service, application, vertical, and region. The overall market size is found by adding up the market size of each solution and service such as training, consulting and system integration service and support and maintenance ...

Industries: Call Center | Countries: World

Customer Engagement in Manufacturing in Europe and North America

Customer Engagement in Manufacturing in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • August 2014
  • 116 pages

The Current and Future Manufacturing Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of ...

Industries: Call Center | Countries: North America, Europe, World

Customer Engagement in Financial Services in Europe and North America

Customer Engagement in Financial Services in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • August 2014
  • 116 pages

The Current and Future Financial Services Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, ...

Industries: Call Center | Countries: North America, Europe, World

Customer Engagement in Communications in Europe and North America

Customer Engagement in Communications in Europe and North America

  • $ 12 500
  • Industry report
  • by Frost & Sullivan
  • August 2014
  • 115 pages

The Current and Future Communications Vertical The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions ...

Industries: Call Center | Countries: North America, Europe, World

Global Call Centers Industry

Global Call Centers Industry

  • $ 4 950
  • Industry report
  • by Global Industry Analysts
  • July 2014
  • 437 pages

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided ...

Industries: Call Center | Countries: World

Analysis of the Global Contact Center and Office Headset Market

Analysis of the Global Contact Center and Office Headset Market

  • $ 6 000
  • Industry report
  • by Frost & Sullivan
  • April 2014
  • 68 pages

This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive ...

Industries: Call Center | Countries: World

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