Table of Contents
TechNavio’s analysts forecast the Global IT Outsourcing market to grow at a CAGR of 4.7 percent over the period 2011–2015. One of the key factors contributing to this market growth is the need to reduce operational cost and time. The Global IT Outsourcing market has also been witnessing growing offshore opportunities. However, creating an environment of trust could pose a challenge to the growth of this market. TechNavio’s report, t...More »
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Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...
Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers ...
In this paper, Frost & Sullivan examines the business landscape that is driving technology evolution. We define SDDC, and examine critical components that enable success. We recommend what providers must ...
... For empowering and augmenting their -making system across different user profiles. A bi solution can help contact centers consol data from the call center system, crm, telephony system etc ...
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