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The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the industry in both countries, plus new global contributors that landed in the Andean region in the pursuit ...More »
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This study provides an in-depth analysis of the global office and contact center headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive ...
Executive Summary The ongoing economic instability currently being experienced across the UK resulted in a small decline of 1.2% in the number of people employed in call centres and customer care in 2011; ...
The 2013 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report ...
... Is increasing july 2012 contact center analytics benchmark report shows that contact centers are increasingly challenged with increasing operational costs, and as a result they are laser-focused on achieving ...
... By automatically assigning agents with secondary tasks such as training and coaching. Research shows that companies adopting automated intraday contact center workforce management initiatives (hereafter named ...
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