Table of Contents
This study examines the trends in the contact center outsourcing services markets in Mexico as well as Central America and the Caribbean. It forecasts market demand and provides an extensive coverage of the services delivered in each of the local markets and services supplied by these countries to overseas consumers. Furthermore, it shows the data for outsourcing offshore services alone, excluding in-house operations. Within this study, revenue i...More »
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Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...
The 2014 Worldwide Telemarketing Services Industry-Industry & Market Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. NEW fo ...
Plimsoll's CALL CENTRES (Global) analysis is the most definitive and accurate study of the CALL CENTRES (Global) sector in 2013. The report is split into two sections and uses both a written and graphical ...
... For empowering and augmenting their -making system across different user profiles. A bi solution can help contact centers consol data from the call center system, crm, telephony system etc ...
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