World Market Retail Banking Competitor Monitor - March 2012

• Publication date: April 2012

Retail Banking Competitor Tracker is a monthly product providing updates on key events relating to major players in retail banking across the globe. Covering major developments such as M&A activity, industry entries and withdrawals, partnerships, product innovation, and customer targeting, the Retail Banking Competitor Tracker provides succinct summaries of key stories...

Retail Banking Competitor Tracker is a monthly product providing updates on key events relating to major players in retail banking across the globe. Covering major developments such as M&A activity, industry entries and withdrawals, partnerships, product innovation, and customer targeting, the Retail Banking Competitor Tracker provides succinct summaries of key storiesProvides a definitive source of information on all your competitors' key strategies.Offers insight into how the key competitors is evolving through M&A activities, partnerships, and organic growth.Detailed insight into new product developments within retail banking.There have been a number of innovative developments in mobile banking over the last month. These illustrate the importance of this channel, and the opportunities it offers in creating deeper relationships with customers. However banks face significant challenges, including updating IT systems, and balancing security concerns with convenience.Banks in Western Europe have been slow to develop mobile banking facilities compared to those in developing countries. But mobile banking has the potential of providing banks with significant returns on investment due to more frequent interactions with consumers, increased cross-selling opportunities, and reductions in costs.To improve uptake and use of mobile banking facilities, banks need to provide consumers with services that add value. These could include more advanced banking facilities or lifestyle benefits. The use of gamification has the potential to improve consumer engagement.How can I keep up to date on new product developments, mergers and take over s, distribution, and partnerships?Where can I get insight on how the major retail banks are adapting to the ever-changing economic climate?

Commercial Banking Industry

OVERVIEW
•Catalyst
•Summary
•Methodology
INTRODUCTION
•This tracker provides both one-month and 12-month views of developments
- Each month Datamonitor tracks the most relevant announcements from 100 competitors
- Datamonitor’s Retail Banking Team provides analysis of the key developments every month
- A fully searchable database of the past three years of developments is also delivered alongside the report
•Highlights this month
- Banks need to take an innovative approach to mobile banking to meet the challenges of providing value, convenience, and security
PRODUCTS, SERVICES, AND INNOVATION
•Alpha Bank
- Greece: Alpha Bank and Visa EUR pe introduce contactless technology into the Greek industry
•Barclays Bank
- UK: Barclays launches NewBuy mortgages
- UK: Barclays offers cashback loan under the National Loan Guarantee Scheme (NLGS)
•BBVA
- US: BBVA Compass to allow mobile enrollment from an iPhone
•BNP Paribas Fortis
- Benelux: BNP Paribas Fortis launches Easy Banking application for the iPad
•Clydesdale Bank
- International: Clydesdale Bank International launches new account
•CSOB
- Benelux: CSOB launches Fast Business Loan
•EUR bank EFG
- Greece: Epistrofi App now available on mobile phones
- Greece: EUR bank EFG launches Epistrofi Hotels reward program
•Fineco
- Italy: Fineco application is now on the iPad
•KBC
- Benelux: KBC plants a tree for each Young Person’s Account opened
•Lloyds Banking Group
- UK: Bank of Scotland helps to foot stamp duty bill
- UK: BM Savings ups the ante with new fixed rate bond
- UK: the Inflation Rate ISA with a backup plan
•Maybank
- Singapore: Maybank offers complimentary travel insurance for saving accounts holders
•National Australia Bank (NAB)
- Australia: NAB upgrades Apple and Android applications, offering mobile banking anywhere, anytime, on any device
- Australia: small businesses can accept payments on-the-go
•Nationwide
- UK: Nationwide launches GBP 1,000 cashback offer following the return of stamp duty
- UK: Nationwide launches NewBuy Products
- UK: new 75 Day Notice account launched by the Cheshire, Derbyshire, and Dunfermline Building Societies
- UK: The Mortgage Works launches new buy to let product range
•NatWest
- UK: NatWest support for government NewBuy scheme
•Postbank
- Germany: banking application now available for Android smartphones
•Santander
- UK: save every day with Santander's new 123 current account
•Société Générale
- Cameroon: Société Générale de Banques au Cameroun (SGBC) is launching Monifone, the first multi-operator service to transfer money and pay invoices by mobile phone in Cameroon
•St. George Bank (SGB)
- Australia: SGB launches the ability to open savings and transaction accounts via smartphone
•The Co-operative Bank
- UK: The Co-operative Bank offers first time buyers stamp duty support
•Westpac Banking Group (WBG)
- New Zealand: WBG New Zealand releases a new mobile banking application
•YapiKredi
- Turkey: YapiKredi introduces Bump to Send, a mobile money transfer service
M&A, PARTNERSHIPS, AND ORGANIC GROWTH
•Alpha Bank
- Greece: Alpha Bank to call off merger with EUR bank EFG
•Australia and New Zealand Banking Group (ANZ)
- China: ANZ becomes the first Australian bank to receive distribution renminbi (RMB) license in China
- Malaysia: ANZ opens first Malaysian Branch in Labuan
•Banco Sabadell
- Mexico: Banco Sabadell sells its stake in Banco del Bajío and obtains a net capital gain of EUR 19.9m
•BBVA
- Spain: BBVA doubles its industry share in Catalonia
•Bendigo and Adelaide Bank
- Australia: Bendigo and Adelaide Bank complete take over of Bank of Cyprus Australia
•BNP Paribas
- France: BNP Paribas sells a 28.7% stake in Klépierre S.A. to Simon Property Group
•Citigroup
- Turkey: Citigroup to sell stake in Akbank
•Deutsche Bank
- Germany: Deutsche Bank ups stake in Postbank to 93.7%
•HSBC
- Canada: HSBC Canada exits consumer finance, lays off 500 employees
- Mauritius: HSBC says it may sell distribution and wealth units in Mauritius
•la Caixa
- Spain: CaixaBank approves an agreement of intent to merge with Banca Cívica
•Mitsubishi UFJ
- US: Mitsubishi UFJ unit to buy Pacific Capital for USD 1.5bn
•Santander
- UK: Santander to close bank branches to reduce overlap
•Société Générale
- Congo: Société Générale opens a new subsidiary in Congo
APPENDIX
•Ask the analyst
•Disclaimer

TABLES
•Table: The 100 industry players and subsidiaries covered by Datamonitor’s Global Retail Banking Competitor Tracker

Companies mentioned
Agricultural Bank of China, ASB Bank Limited, Australia and New Zealand Banking Group, Aviva Plc, Banco Espirito Santo, Banco Santander, S.A., Bank of China Limited, Bank of India, Bank of New Zealand, Bankinter, BBVA, bpost, CMS Energy Corporation, Danske Bank, East West Bancorp, Inc., ERGO Versicherungsgruppe AG, Fortis, GarantiBank International N.V., HSBC Bank Canada, HSBC Finance, Hutchison 3G UK Limited, ING GROEP N.V., International Business Machines Corporation, Maybank Singapore, National Australia Bank Group Limited, National Bank of Canada, Nationwide Building Society, New Zealand Post, OP-Pohjola Group, Pacific Capital Bancorp, Punjab National Bank, Royal Bank of Scotland Group PLC, Sberbank, Shanks Group plc, Sumitomo Mitsui Banking Corporation, The Governor and Firms of the Bank of Ireland, UniCredit Group, UnionBanCal Corporation, United Bank, Visa EUR pe, Yorkshire Building Society