Extended Warranties for New and Used Cars in Europe

  • October 2013
  • -
  • Finaccord
  • -
  • 295 pages

Finaccord’s report titled Extended Warranties for New and Used Cars in Europe amalgamates comprehensive and in-depth research covering 25 countries in Europe, namely: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Norway, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, the UK and Ukraine.

Based on a survey of 1,350 dealers in these countries and an investigation typically covering between 30 and 40 automotive brands in each territory (albeit with a maximum of over 50 in Russia), the study delivers unique insights into the market for extended warranties for new and used passenger cars bought by consumers. Moreover, the research also generates data describing the size, in terms of gross written premiums and other revenues, for the market for extended warranties for new and used cars in each country.

In addition to this unique market data, the survey results are also used to measure the extent to which automotive dealers and manufacturer brands actually organise and intermediate extended warranties in each country, to calculate average customer take-up rates for extended warranties at the point of sale, and to understand relationships between manufacturers or importers and external warranty providers for branded or endorsed programs.

You may be able to use this report and the PartnerBASE™ that accompanies it in one or more of the following ways:

- to understand the current size and future potential of the market for extended warranties for new and used cars on a Europe-wide basis;

- to appreciate the extent to which dealerships favour promoting manufacturer-branded extended warranties as opposed to contracts sourced from non-tied warranty providers;

- to benchmark the degree of competitive intensity recorded by the research for distributing extended warranties through the point of sale;

- to evaluate the potential for establishing partnerships with automotive brands or their local importers for branded or endorsed extended warranty propositions;

- to track the involvement in this field of leading national and international competitors including Allianz, AXA, CarGarantie, Europ Assistance, MAPFRE Warranty, NSA Garantie, QBE, Real Garant, Svensk Bilgaranti and The Warranty Group.

Table Of Contents

TABLE OF CONTENTS

0.0 EXECUTIVE SUMMARY 1

Gross written premiums and similar revenues for extended warranties amount to around EUR 2.61 billion 2
excluding policies distributed through direct sales and other channels apart from the automotive trade 2
Relative to new car sales, France, Italy and Spain host apparently developed extended warranty markets 3
with an east European country scoring highly on this measure for used car extended warranties 3
As a percentage of the value of all cars sold, the French extended warranty market is the largest 3
Extended warranties have become an increasingly core product for dealers and manufacturer brands 4
CarGarantie has the greatest share of partnerships calculated on a weighted basis across Europe 5
other leading providers are Allianz, The Warranty Group, Real Garant, Europ Assistance and Opteven 6
while VW group has its own captive underwriter 7

1.0 INTRODUCTION 8

What is this report about? 8
The focus of the report is on extended warranties for new and used cars bought by individuals 8
Rationale 8
The provision of financial services is essential to support both car sales and profitability 8
This report offers a detailed and unique analysis of the subject in Europe based on primary research 8
Methodology 8
Survey of dealers and manufacturers 8
Market data 10
Computation of market data is based on a variety of inputs including the results of the dealer survey 10
External sources 11
Definitions 11
Extended warranties 11
Operating models 12
Tied and non-tied providers 12
Abbreviations 12
Graphical analyses 12
PartnerBASE and market data annexe 13
Finaccord 13

2.0 REGIONAL OVERVIEW 15

Passenger vehicle data 15
Car parc 15
Europe's passenger car parc exceeded 300 million vehicles in 2012 15
and Russia may have the largest number of cars on the road by 2015 15
New car sales to individuals 17
New car sales fell in every year between 2008 and 2012 17
meaning that the buoyant Russian market accounts for a rising share of the total 17
New car sales in Greece and Hungary collapsed most severely in proportion to their sales in 2008 18
but the decline in Italy has been the largest in terms of volumes. 18
Used car sales 20
Used car sales have remained relatively stable in recent years 20
In Hungary, over 25 used cars were sold for every new car in 2012 21
compared to equivalent ratios of just 1.09 and 1.05 in Luxembourg and Russia, respectively 21
Sales by manufacturer groups 23
Across the 25 countries VW group sells nearly as many cars as its next two rivals combined 23
The AvtoVAZ and Fiat groups are particularly strong in their home markets 24
Survey of automotive dealers and manufacturer brands 28
Dealer survey results 28
Across Europe, over 70% of dealers promote extended warranties 28
and this figure exceeds 90% in seven of the 25 countries 28
Dealers in France utilise the highest number of extended warranty providers 30
In five countries - including the UK - less than a half of all dealers rely solely on tied providers 30
Germany has the highest overall take-up rates for extended warranties on both new and used cars 33
Extended warranties are more likely to be bought with a used car than a new car in nine countries 34
but overall take-up rates are below 2% for used car customers in Denmark, Greece and Turkey 34
Manufacturer brand survey results 39
Schemes endorsed by manufacturer brands are most evident in France and Switzerland 39
but are least common in Finland, Norway and Ukraine 39
While manufacturer brands in small markets rely on internal provision 41
the largest ones see greater usage of external underwriters or brokers for extended warranties. 41
Several brands employ CarGarantie for used car extended warranties only 41
Market size 44
The German market for extended warranties accounts for nearly a third of the European total 44
while the Russian, Turkish and Ukrainian markets have perhaps the greatest potential for growth 44
Finance houses and insurance brokers are significant alternative channels in France 44
while the UK has numerous direct providers, such as Warranty Direct and Warrantywise 45
which are used by leading online aggregators 45
In Germany, some insurers have developed separate brands for selling extended warranties directly 45
The UK and Russia host small markets for extended warranties compared to the value of new car sales. 47
while Romania has the most valuable market for used car extended warranties on this measure 48
France is the leading market for extended warranties as a percentage of the value of all cars sold 48
Competitor dynamics 51
CarGarantie has a leading position thanks to its strength in Europe's biggest extended warranty market 51
while VW group follows thanks to its captive insurer 51
Allianz, The Warranty Group and Real Garant are among Europe's leading external providers 51
with Europ Assistance and Opteven featuring in the top ten thanks to their strength in France 52
Renault Nissan, PSA and Ford are the main groups providing extended warranties internally in Europe 52
On a weighted analysis, external providers hold almost two thirds of partnerships for extended warranties 54

3.0 AUSTRIA 55

Introduction 55
Passenger vehicle data 55
New car sales in 2012 were nearly 15% higher than in 2008 although they peaked in 2010 55
For new cars, Hyundai is now the second-best selling manufacturer group in Austria 57
Survey of automotive dealers and manufacturer brands 58
Dealer survey results 58
Dealers generally stick to selling extended warranties organised by manufacturer brands or importers 58
Manufacturer brand survey results 60
CarGarantie and Real Garant are the only two external companies used by manufacturer brands 60
Combined analysis of results 62
The leading provider has nearly 40% of new contracts if dealer and manufacturer partnerships are merged 62
Market value 63

4.0 BELGIUM 64

Introduction 64
Passenger vehicle data 64
New car sales fell between 2008 and 2012, but this decline was outweighed by a rise in sales of used cars 64
VW, PSA and Renault Nissan share more than 50% of the new car market between them 66
Survey of automotive dealers and manufacturer brands 67
Dealer survey results 67
Europ Assistance is used by dealers most often for non-tied partnerships 67
Manufacturer brand survey results 69
Over half of manufacturer brands offering extended warranties operate these schemes themselves 69
while CarGarantie has the largest share of non-captive partnerships 69
Combined analysis of results 71
A combined analysis implies that the leading competitor has more than 20% of new business by volume 71
Market value 72

5.0 CZECH REPUBLIC 73

Introduction 73
Passenger vehicle data 73
Sales of new cars have remained quite steady in comparison with some other European markets 73
and used car sales have recovered from the slump of 2009 73
VW group's market share of new car sales rises as do those of the Hyundai and Renault Nissan groups 75
Survey of automotive dealers and manufacturer brands 76
Dealer survey results 76
Evidence for the use of four non-tied providers is visible in Finaccord's dealer survey 76
Manufacturer brand survey results 78
three of which also feature as tied providers 78
among which CarGarantie is comfortably the leader in terms of its weighted share of partnerships 78
Combined analysis of results 80
One company has over half of all new contracts if dealer and manufacturer partnerships are combined 80
Market value 81

6.0 DENMARK 82

Introduction 82
Passenger vehicle data 82
Both new and used car sales rose in each year from 2009 to 2012 82
VW has accelerated past PSA to become the market leading group for new car registrations 84
Survey of automotive dealers and manufacturer brands 85
Dealer survey results 85
Dealers that offer extended warranties nearly always stick to manufacturer-branded products 85
Manufacturer brand survey results 86
which apparently limits the scope for independent warranty providers 86
Combined analysis of results 88
meaning that VW and PSA groups are the leading competitors 88
Market value 89

7.0 FINLAND 90

Introduction 90
Passenger vehicle data 90
New car sales in 2012 slipped back after the partial recovery of 2010 and 2011 90
Hyundai and Renault Nissan groups have increased their market share most substantially in recent years. 92
Survey of automotive dealers and manufacturer brands 93
Dealer survey results 93
Dealers work with non-tied providers most of the time, led by Suomen Takuuvakuutus 93
Manufacturer brand survey results 95
as only four manufacturer brands run their own extended warranty scheme 95
Combined analysis of results 97
A combined analysis implies that the leading competitor secures more than 40% of new business 97
Market value 98

8.0 FRANCE 99

Introduction 99
Passenger vehicle data 99
New and used car sales have stagnated with a sluggish economy 99
While French manufacturers remain dominant, VW group has consolidated its position in third place 101
Survey of automotive dealers and manufacturer brands 102
Dealer survey results 102
Covea Fleet, Icare and Opteven have a significant presence in their own right and through finance houses 102
Manufacturer brand survey results 104
and often work with major brands for used car extended warranties 104
The Warranty Group supports six manufacturer brands through FGA Capital 104
Combined analysis of results 106
Domestic manufacturer groups hold the lead if dealer and manufacturer partnerships are added together 106
Market value 107

9.0 GERMANY 108

Introduction 108
Passenger vehicle data 108
The market for new car sales in Germany remains stagnant 108
although that for used car sales has delivered moderate growth in recent years 108
Three indigenous manufacturers accounted for almost 60% of new cars registered in 2012 110
Survey of automotive dealers and manufacturer brands 111
Dealer survey results 111
Real Garant, CarGarantie and MultiPart Garantie share over half of non-tied partnerships between them 111
while five other competitors were named by dealers 111
Used cars no longer have to be serviced by official dealers for extended warranties to be valid 111
Manufacturer brand survey results 113
Four other external providers of extended warranties are reported as partners of manufacturer brands 113
Combined analysis of results 115
A combined analysis implies that two competitors hold three quarters of new business between them 115
Market value 116

10.0 GREECE 117

Introduction 117
Passenger vehicle data 117
New car sales in 2012 were less than a quarter of the level recorded for 2008 117
GM group has moved from third to second place by share of new registrations 119
Survey of automotive dealers and manufacturer brands 120
Dealer survey results 120
The survey results identify just two independent providers 120
Manufacturer brand survey results 122
with Allianz the leading partner among manufacturers 122
Combined analysis of results 124
and thus it is also the leading competitor when manufacturer and dealer partnerships are combined 124
Market value 125

11.0 HUNGARY 126

Introduction 126
Passenger vehicle data 126
New car sales have collapsed with the greatest decline visible among individual buyers 126
although the volume of sales of used cars remained above the 400,000 threshold in 2012 126
Suzuki has experienced a precipitous decline in its market share in recent years 128
Survey of automotive dealers and manufacturer brands 129
Dealer survey results 129
Three non-tied providers are active in Hungary's market for extended warranties 129
Manufacturer brand survey results 131
two of which are also used as external providers by manufacturer brands 131
Combined analysis of results 133
CarGarantie emerges as the leading competitors if dealer and manufacturer partnerships are combined 133
Market value 134

12.0 IRELAND 135

Introduction 135
Passenger vehicle data 135
New car sales in 2012 were over 40% lower than their high point of five years previously 135
The VW and Hyundai groups have gained market share while Ford has fallen 137
Survey of automotive dealers and manufacturer brands 138
Dealer survey results 138
MAPFRE Assistance Ireland and Car Protect feature frequently as dealers' non-tied partners 138
Manufacturer brand survey results 140
while Allianz and AXA are the only external providers working with manufacturer brands 140
Combined analysis of results 142
A combined analysis implies that the leading competitor wins half of all new business 142
Market value 143

13.0 ITALY 144

Introduction 144
Passenger vehicle data 144
New car sales in 2012 were over 40% lower than their high point of five years previously 144
Fiat group remains dominant in terms of new car sales although its share has fallen slightly in recent years 146
Survey of automotive dealers and manufacturer brands 147
Dealer survey results 147
MAPFRE Warranty has carved out a strong position as an independent provider in this market 147
Manufacturer brand survey results 149
Four other external providers of extended warranties are reported as partners of manufacturer brands 149
although 20 brands apparently manage extended warranty schemes on a purely internal basis 149
Combined analysis of results 151
Fiat group's provider emerges as the market leader if dealer and manufacturer partnerships are combined 151
Market value 152

14.0 LUXEMBOURG 153

Introduction 153
Passenger vehicle data 153
There was a fall in the volume of sales of both new and used cars between 2008 and 2012 153
German and French manufacturer groups share over 70% of new car registrations between them 155
Survey of automotive dealers and manufacturer brands 156
Dealer survey results 156
CarGarantie is the external non-tied provider that is most frequently used by dealers 156
Manufacturer brand survey results 158
while Allianz takes the lead among manufacturers' partners thanks to its relationship with the VW group 158
Combined analysis of results 160
A combined analysis implies that the leading competitor secures a quarter of new contracts 160
Market value 161

15.0 NETHERLANDS 162

Introduction 162
Passenger vehicle data 162
New and used car sales in 2012 were at virtually the same level as in 2008 162
Hyundai and Kia combined have made substantial gains in the Dutch new car market 164
Survey of automotive dealers and manufacturer brands 165
Dealer survey results 165
Only a few dealers work with independent warranty providers such as Stern Groep and CarGarantie 165
Manufacturer brand survey results 167
as they focus mainly on intermediating tied extended warranty propositions 167
Leading providers to manufacturer brands include De Nederlanden van Nu and CarGarantie 167
with three other external partners also visible 167
Combined analysis of results 169
VW group's partner is likely to be the leading provider when analysing dealers and manufacturers together 169
Market value 170

16.0 NORWAY 171

Introduction 171
Passenger vehicle data 171
Used car sales hit a record high in 2012 while new car sales were also fairly resilient 171
Thanks to the Volvo brand, Geely group has moved into third place in the Norwegian market 173
Survey of automotive dealers and manufacturer brands 174
Dealer survey results 174
The majority of dealers that offer extended warranties have created their own arrangements for this 174
Non-tied providers such as AS Norsk Bilgaranti and Car Protect have achieved strong revenue growth 174
Manufacturer brand survey results 176
Few manufacturer brands have their own extended warranty propositions 176
Combined analysis of results 178
A combined analysis assigns a third of new business to the market leader 178
Market value 179

17.0 POLAND 180

Introduction 180
Passenger vehicle data 180
Sales of both new and used cars slipped back slightly between 2008 and 2012 180
VW group leads the market for new car sales thanks to the on-going strength of the Å koda brand 182
Survey of automotive dealers and manufacturer brands 183
Dealer survey results 183
AutoProtect is the most visible provider in the non-tied market 183
Manufacturer brand survey results 185
with WAGAS attaining the most prominence among manufacturer brands 185
in a field in which several other external providers are also visible 185
Combined analysis of results 187
WAGAS is likely to handle around 40% of new contracts on a combined analysis 187
Market value 188

18.0 PORTUGAL 189

Introduction 189
Passenger vehicle data 189
New car sales have nosedived although sales of used cars remain steadier 189
Three manufacturer groups account for over a half of new car sales 191
Survey of automotive dealers and manufacturer brands 192
Dealer survey results 192
MAPFRE Warranty emerges as the leading non-tied provider utilised by dealers 192
Manufacturer brand survey results 194
Nine manufacturer brands employ external extended warranty providers 194
Combined analysis of results 196
AXA emerges as the leading competitor if dealer and manufacturer brand partnerships are combined 196
Market value 197

19.0 ROMANIA 198

Introduction 198
Passenger vehicle data 198
Sales of new cars retreated to a five-year low point in 2012 198
and sales of used cars have also fallen back 198
Two manufacturer groups account for a combined market share of new car sales of 60% 200
Survey of automotive dealers and manufacturer brands 201
Dealer survey results 201
The vast majority of dealers in Romania offer extended warranties to their customers 201
Manufacturer brand survey results 202
CarGarantie is the only competitor identified as an external provider to manufacturer brands 202
Combined analysis of results 204
Renault Nissan is likely to dominate the provision of extended warranties in Romania 204
Market value 205

20.0 RUSSIA 206

Introduction 206
Passenger vehicle data 206
Sales of new cars in 2012 recovered to the level previously seen in 2008 206
while sales of used cars have increased in spite of the decline in imports 206
The market share of new car sales of AvtoVAZ dipped below 20% for the first time in 2012 208
Survey of automotive dealers and manufacturer brands 209
Dealer survey results 209
At least five non-tied providers are active in Russia's market for extended warranties 209
including one indigenous specialist and one international specialist 209
Manufacturer brand survey results 211
supplementing 14 manufacturer brands with internally-managed warranty schemes 211
Combined analysis of results 213
though a combined analysis implies that manufacturer brands take the majority of new business 213
Market value 214

21.0 SLOVAKIA 215

Introduction 215
Passenger vehicle data 215
Sales of new cars advanced at a compound annual rate of 5.3% between 2008 and 2012 215
with used car sales having begun to recover from the trough reached in 2010 215
VW group's market share of new car sales has slipped back somewhat in recent years 217
Survey of automotive dealers and manufacturer brands 218
Dealer survey results 218
Most dealers stick to promoting only the extended warranties organised by manufacturer brands 218
although there are three non-tied competitors active in this arena 218
Manufacturer brand survey results 220
and four with at least one partnership to run manufacturer brand extended warranty programs 220
Combined analysis of results 222
A combined analysis implies that VW group is the leading competitor by a large margin 222
Market value 223

22.0 SPAIN 224

Introduction 224
Passenger vehicle data 224
Sales of used cars remain relatively steady although new car sales have collapsed 224
VW group leads the market for new car sales thanks to the strength of the SEAT and Volkswagen brands 226
Survey of automotive dealers and manufacturer brands 227
Dealer survey results 227
Spanish dealers rarely use non-tied providers and when they do there is no clearly preferred provider 227 Manufacturer brand survey results 229
Aon Gil y Carvajal, Mondial Assistance and Real Garant all hold significant manufacturer partnerships 229
Combined analysis of results 231
with one of these emerging as the likely market leader on a combined analysis 231
Market value 232

23.0 SWEDEN 233

Introduction 233
Passenger vehicle data 233
In contrast to company cars, sales of new cars to individual customers have fallen in recent years 233
although sales of used cars edged up between 2008 and 2012 233
BMW, Hyundai and VW have all been successful in growing their market share in Sweden 235
Survey of automotive dealers and manufacturer brands 236
Dealer survey results 236
Svensk Bilgaranti and Solid control the bulk of the non-tied extended warranty market 236
Manufacturer brand survey results 238
with If Skadeförsäkring strongest by far as a provider to manufacturer brands 238
Combined analysis of results 240
making Svensk Bilgaranti and If Skadeförsäkring likely to be the overall market leaders 240
Market value 241

24.0 SWITZERLAND 242

Introduction 242
Passenger vehicle data 242
Both new and used car sales reach five-year high points in 2012 242
VW, PSA and Renault Nissan share close to a half of the new car market between them 244
Survey of automotive dealers and manufacturer brands 245
Dealer survey results 245
Quality1 is the dominant non-tied provider of extended warranties to dealers 245
although a further six competitors are also active in this field 245
Manufacturer brand survey results 247
Quality1 is also one of four independent warranty providers used by manufacturer brands 247
along with Allianz Global Assistance, CarGarantie and The Warranty Group 247
Combined analysis of results 249
A combined analysis implies that the leading competitor secures over 30% of new contracts 249
Market value 250

25.0 TURKEY 251

Introduction 251
Passenger vehicle data 252
Sales of both new and used cars have grown rapidly in recent years 252
albeit both peaked in 2011 before falling back slightly the following year 252
Three manufacturer groups account for over a half of new car sales 254
Survey of automotive dealers and manufacturer brands 255
Dealer survey results 255
Extended warranty provision is dominated by tied manufacturer or importer schemes 255
Manufacturer brand survey results 257
Over two thirds of manufacturer brands researched have introduced extended warranty programs 257
Combined analysis of results 259
Renault Nissan wins a quarter of new business if dealer and manufacturer partnerships are combined 259
Market value 260

26.0 UK 261

Introduction 261
Passenger vehicle data 261
New car sales in 2012 were 5% higher than in 2011 261
VW has taken top place from Ford as the leading manufacturer group in the UK 263
Survey of automotive dealers and manufacturer brands 264
Dealer survey results 264
Most dealers that offer extended warranties work with non-tied competitors 264
with competition coming from at least nine providers in the non-tied sector 264
Manufacturer brand survey results 266
Allianz Global Assistance and Car Care Plan are the leading providers through manufacturers 266
with four other external providers competing for mandates 266
Combined analysis of results 268
A combined analysis implies that three companies may account for over 60% of new contracts 268
Market value 269

27.0 UKRAINE 270

Introduction 270
Passenger vehicle data 271
Sales of both new and used cars have staged a recovery since the nadir reached in 2009 271
Hyundai has displaced AvtoVAZ as Ukraine's leading manufacturer group 272
Survey of automotive dealers and manufacturer brands 273
Dealer survey results 273
Few dealers intermediate extended warranties and those that do tend to stick to tied propositions 273
Manufacturer brand survey results 274
A handful of manufacturer brands have introduced extended warranty programs 274
Combined analysis of results 276
The combined analysis incorporates one non-tied provider 276
Market value 277



LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY 1

1.0 INTRODUCTION 8

2.0 REGIONAL OVERVIEW 15

Passenger car parc by country, 2012 16
New passenger car sales to individual customers in Europe, 2008 to 2012 17
New passenger car sales to individual customers by country, 2012 19
New passenger car sales to individual customers by country, 2008 to 2012 20
Used passenger car sales in Europe, 2008 to 2012 21
Used passenger car sales by country, 2012 22
Used passenger car sales by country, 2008 to 2012 23
New passenger car registrations in Europe, segmented by manufacturer group, 2012 24
New passenger car registrations in Europe, segmented by manufacturer group, 2012 (data) 25
New passenger car sales for the top 11 manufacturing groups in Europe, by country, 2012 26
New passenger car sales for the top 11 manufacturing groups in Europe, by country, 2012 (continued) 27
Percentage of dealers offering extended warranties at the point of sale by country, 2013 29
Average number of providers used by dealers offering extended warranties at the point of sale, by country, 2013 31
Product sources used by dealers offering extended warranties at the point of sale, by country, 2013 32
Product sources used by dealers offering extended warranties at the point of sale, by country, 2013 (data) 33
Average % of new car purchasers acquiring extended warranties at the point of sale where offered, by country, 2013 35
Overall % of new car purchasers acquiring extended warranties at the point of sale, by country, 2013 36
Average % of used car purchasers acquiring extended warranties at the point of sale where offered, by country, 2013 37
Overall % of used car purchasers acquiring extended warranties at the point of sale, by country, 2013 38
Percentage of manufacturer brands with arrangements for branded extended warranties by country, 2013 40
Operating models used by manufacturer brands with arrangements for branded extended warranties, by country, 2013 42
Operating models used by manufacturer brands with arrangements for branded extended warranties, by country, 2013 (data) 43
Approximate size of the market for extended warranties for new and used cars by country, 2012 46
Approximate size of the market for extended warranties for new and used cars by country, 2012 (data) 47
Approximate size of the market for extended warranties for new and used cars as a percentage of the value of underlying sales of new and used cars by country, 2012 49
Approximate size of the market for extended warranties for new and used cars as a percentage of the value of underlying sales of new and used cars by country, 2012 (data) 50
Top ten competitors' share of partnerships in Europe, weighted by % of dealer partnerships, by manufacturer brands' new car registrations, and by the value of extended warranty markets, 2013 53
Weighted share of partnerships segmented between external and internal providers in Europe, 2013 54

3.0 AUSTRIA 55

Passenger car parc and new / used passenger car sales in Austria, 2008 to 2012 56
Passenger car parc and new / used passenger car sales in Austria, 2008 to 2012 (data) 56
New car registrations in Austria, segmented by manufacturer group, 2012 57
Provision of extended warranties by dealers in Austria, 2013: provision rate, product sources and provider share of non-tied partnerships 59
Provision of extended warranties by manufacturer brands in Austria, 2013: provision rate, operating models and weighted provider share of partnerships 61
Implied market shares of new business for extended warranties in Austria, 2013 62
Approximate value and segmentation of extended warranties gross written premiums and similar revenues in Austria, 2012 63

4.0 BELGIUM 64

Passenger car parc and new / used passenger car sales in Belgium, 2008 to 2012 65
Passenger car parc and new / used passenger car sales in Belgium, 2008 to 2012 (data) 65
New car registrations in Belgium, segmented by manufacturer group, 2012 66
Provision of extended warranties by dealers in Belgium, 2013: provision rate, product sources and provider share of non-tied partnerships 68
Provision of extended warranties by manufacturer brands in Belgium, 2013: provision rate, operating models and weighted provider share of partnerships 70
Implied market shares of new business for extended warranties in Belgium, 2013 71
Approximate value and segmentation of extended warranties gross written premiums and similar revenues in Belgium, 2012 72

5.0 CZECH REPUBLIC 73

Passenger car parc and new / used passenger car sales in the Czech Republic, 2008 to 2012 74
Passenger car parc and new / used passenger car sales in the Czech Republic, 2008 to 2012 (data) 74
New car registrations in the Czech Republic, segmented by manufacturer group, 2012 75
Provision of extended warranties by dealers in the Czech Republic, 2013: provision rate, product sources and provider share of non-tied partnerships 77
Provision of extended warranties by manufacturer brands in the Czech Republic, 2013: provision rate, operating models and weighted provider share of partnerships 79
Implied market shares of new business for extended warranties in the Czech Republic, 2013 80
Approximate value and segmentation of extended warranties gross written premiums and similar revenues in the Czech Republic, 2012 81

6.0 DENMARK 82

Passenger car parc and new / used passenger car sales in Denmark, 2008 to 2012 83
Passenger car parc and new / used passenger car sales in Denmark, 2008 to 2012 (data) 83
New car registrations in Denmark, segmented by manufacturer group, 2012 84
Provision of extended warranties by dealers in Denmark, 2013: provision rate and product sources 85
Provision of extended warranties by manufacturer brands in Denmark, 2013: provision rate, operating models and weighted provider share of partnerships 87
Implied market shares of new business for extended warranties in Denmark, 2013 88
Approximate value and segmentation of extended warranties gross written premiums and similar revenues in Denmark, 2012 89

7.0 FINLAND 90

Passenger car parc and new / used passenger car sales in Finland, 2008 to 2012 91
Passenger car parc and new / used passenger car sales in Finland, 2008 to 2012 (data) 91
New car registrations in Finland, segmented by manufacturer group, 2012 92
Provision of extended warranties by dealers in Finland, 2013: provision rate, product sources and provider share of non-tied partnerships 94
Provision of extended warranties by manufacturer brands in Finland, 2013: provision rate, operating models and weighted provider share of partnerships 96
Implied market shares of new business for extended warranties in Finland, 2013 97
Approximate value and segmentation of extended warranties gross written premiums and similar revenues in Finland, 2012 98

8.0 FRANCE 99

Passenger car parc and new / used passenger car sales in France, 2008 to 2012 100
Passenger car parc and new / used passenger car sales in France, 2008 to 2012 (data) 100
New car registrations in France, segmented by manufacturer group, 2012 101
Provision of extended warranties by dealers in France, 2013: provision rate, product sources and provider share of non-tied partnerships 103
Provision of extended warranties by manufacturer brands in France, 2013: provision rate, operating models and weighted provider share of partnerships 105
Implied market shares of new business for extended warranties in France, 2013 106
Approximate value and segmentation of extended warranties gross written premiums and similar revenues in France, 2012 107

9.0 GERMANY 108

Passenger car parc and new / used passenger car sales in Germany,

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