After a difficult year in 2009 caused by the global economic crisis, the Southern Cone unified communications and collaboration solutions market resumed growth in 2010. The competitive structure is dominated by major multinational vendors, with unified communications client and enterprise video segments being the most dynamic. Extensive adoption of Internet protocol (IP) telephony will drive the market for more advanced solutions, such as video, unified messaging, and unified communication over the next years.

Table Of Contents

TABLE OF CONTENTS

Executive Summary 5
Market Overview 10
Total UC and Collaboration Solutions Market -
External Challenges: Drivers and Restraints 18
Forecasts and Trends 24
Market Share and Competitive Analysis 32
UC Client Segment Breakdown 39
Unified Messaging Segment Breakdown 46
Videoconferencing Segment Breakdown 53
E-mail On-premises Server Licenses Segment Breakdown 60
IP Telephony Segment Breakdown 67
Traditional Telephony Segment Breakdown 74
IP Phones Segment Breakdown 81
Argentina Breakdown 88
Chile Breakdown 95
The Last Word 102
Appendix 105

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