This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the services provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshore operations. Further analyzed are the market’s drivers and restraints, giving insight into the market-revenue forecast for 2011–2017. The market’s trends and opportunities and its key leading verticals are discussed as well as competitor information regarding the market’s key players.

Table Of Contents

TABLE OF CONTENTS

Executive Summary 4
Market Overview 10
Total Contact Center Outsourcing Services Market -
External Challenges: Drivers and Restraints—Total Contact Center Outsourcing Services Market 20
Forecasts and Trends—Total Contact Center Outsourcing Services Market 26
Market Share and Competitive Analysis 38
Outsourcing Services 48
The Last Word 55
Appendix 58

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