Table of Contents
This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the services provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshore operations. Further analyzed are the market’s drivers and restraints, g...More »
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Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...
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... For empowering and augmenting their -making system across different user profiles. A bi solution can help contact centers consol data from the call center system, crm, telephony system etc ...
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