Central America and Caribbean is the smallest Latin American market, and the competitive landscape is dominated by traditional vendors with high market concentration. The use of unified communication (UC) solutions is expected to grow as international companies deploy office branches at local levels, such as U.S. companies outsourcing non-core processes to Latin America. Simultaneously, vendors are beginning to perceive the necessity of offering UC collaboration applications on a cloud service model. Licensing models will need to evolve in the short term, as users are likely to adopt on-demand and pay-by-usage services.

Table Of Contents

TABLE OF CONTENTS

Executive Summary 4
Market Overview 9
Total UC and Collaboration Solutions Market -
External Challenges: Drivers and Restraints 17
Forecasts and Trends 23
Market Share and Competitive Analysis 31
UC Client Segment Breakdown 38
Unified Messaging Segment Breakdown 45
Videoconferencing Segment Breakdown 52
E-mail On-premises Server Licenses Segment Breakdown 59
IP Telephony Segment Breakdown 66
Traditional Telephony Segment Breakdown 73
IP Phones Segment Breakdown 80
The Last Word 87
Appendix

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