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US Contract Cleaning Service Market

  • December 2015
  • -
  • Freedonia
  • -
  • 295 pages

US revenues to rise 3.1% annually through 2019

Revenues for contract (non-proprietary) cleaning services are forecast to grow by 3.1 percent annually to $65.1 billion in 2019. In general, the main impetus to hire a contract cleaner is to save money and time. Increases in construction spending, disposable personal income, and business establishments are expected to support advances in cleaning service revenue. However, the outsourcing trend has been maturing in some markets, and while the high level of price competition helps make these services affordable to more potential users, it also will restrain further gains in market value.

Nonresidential market trends to favor outsourced cleaning services

Nonresidential markets account for the vast majority of cleaning service revenues, making up almost 80 percent of the total in 2014. In general, demand for cleaning services in the nonresidential market is more inelastic than in the residential market because cleaning functions are often essential to presenting a safe and clean facility for customers and employees. However, in many cases these operations are outside the core capabilities of the business and so are contracted out. In addition, the 2010 Affordable Care Act’s insurance mandate has raised the cost of maintaining an inhouse staff, prompting some companies to outsource services. Companies continue outsourcing cleaning activities rather than spend their resources hiring, training, and maintaining an in-house cleaning staff. In addition, ongoing expansion in both the amount of nonresidential floor space and the number of businesses will spur demand for contract cleaning services.

Growth in residential market demand to accelerate

Demand for contract cleaning services in the residential market will accelerate through 2019 due to an increased number of households, an aging population, and the growing number of dual-income households. Members of dual-income households often do not have the time or the inclination to perform cleaning tasks. Additionally, older citizens are sometimes less able to perform cleaning tasks than they once were, particularly as a growing share choose to stay in their homes and age in place. Accelerating growth in disposable personal income levels will also benefit residential cleaning services.

Table Of Contents

US Contract Cleaning Service Market
INTRODUCTION xi
I. EXECUTIVE SUMMARY 1
II. MARKET ENVIRONMENT 4
General 4
Macroeconomic Environment 4
Demographic Trends 9
Employment Outlook 13
Consumer Spending Trends 15
Building Construction Trends 18
Residential 21
Housing Stock 23
Nonresidential 26
Nonresidential Building Stock 28
Office and Commercial Building Vacancy Rates 30
Business Formation Trends 32
Business Establishment Trends 34
Nonresidential Floor Space Trends 37
Service Sector Outlook 40
Outsourcing 43
Regulatory Trends and Issues 44
Labor Laws 45
Privacy Laws 46
Indoor Air Quality 47
Chemical Regulations 48
Ergonomic Safety Regulations 50
Training and Licensing Regulations 51
FTC Franchise Rule 52
Other Regulatory Issues 53
International Environment 53
III. SERVICES 56
General 56
Revenues by Service 57
Establishment and Employment Trends 59
Interior Cleaning Services 61
Industry Characteristics 64
Nonresidential Interior Cleaning Services 66
Business Type 68
Building Type 69
Residential Interior Cleaning Services 72
Transportation and Other 75
Business Type 75
Franchises and Corporations 76
Individual Proprietorships 79
Establishment and Employment Trends 81
Market Share 84
Floor and Fabric Cleaning 85
Carpet and Upholstery Cleaning 88
Industry Characteristics 91
Revenues by Type 93
Revenues by Market 94
Establishment and Employment Trends 95
Other Floor and Fabric Cleaning 98
Industry Characteristics 99
Establishment and Employment Trends 101
Market Share 102
Exterior Cleaning and Maintenance 103
Street and Parking Lot Cleaning and Maintenance 106
Window Cleaning 107
All Other Exterior Cleaning and Maintenance Services 108
Establishment and Employment Trends 110
Swimming Pool Cleaning and Maintenance 111
Industry Characteristics 114
Establishment and Employment Trends 114
Restoration and Remediation Services 116
Industry Characteristics 118
Establishment and Employment Trends 120
Other Commercial and Residential Cleaning Services 122
Commercial Vehicle Cleaning 124
Pet Waste Removal 125
All Other Cleaning Services 125
Establishment and Employment Trends 126
IV. MARKETS 128
General 128
Nonresidential 130
Institutional 132
Office 136
Commercial 140
Industrial 144
Other Nonresidential 148
Residential 150
Interior Cleaning 152
Floors and Fabrics 152
Swimming Pools 153
Restoration and Remediation 154
Exterior Cleaning and Maintenance 154
Other Cleaning Services 155
Transportation and Other 155
V. REGIONS 158
General 158
Regional Demographic and Economic Trends 158
Population Patterns 159
Economic Outlook 162
Nonresidential Floor Space 164
Housing Outlook 167
Regional Cleaning Service Revenues 170
Regional Market Profile 172
Northeast 174
Revenues by Type 176
Revenues by Subregion and Market 178
New England 179
Middle Atlantic 180
Midwest 181
Revenues by Type 184
Revenues by Subregion and Market 185
East North Central 187
West North Central 188
South 189
Revenues by Type 191
Revenues by Subregion and Market 193
South Atlantic 195
East South Central 197
West South Central 198
West 199
Revenues by Type 201
Revenues by Subregion and Market 202
Mountain 204
Pacific 205
VI. INDUSTRY STRUCTURE 207
General 207
Industry Composition 208
Market Share 211
Franchising 217
Competitive Strategies 220
Marketing 223
Mergers and Acquisitions 226
Cooperative Agreements 228
Company Profiles 229
ABM Industries Incorporated 230
Air Serv, see ABM Industries
Anago Cleaning Systems Incorporated 233
Aramark 234
BAMCOR, see BELFOR Holdings
BELFOR Holdings Incorporated 236
Bonus of America Incorporated 239
BuildingStars International Incorporated 241
Clean First Time Incorporated 242
CleanNet USA Incorporated 243
College Pro, see FirstService
Compass Group plc 244
Coverall North America Incorporated 246
Crothall Healthcare, see Compass Group
Cushman and Wakefield Incorporated 248
CandW Services, see Cushman and Wakefield
Disaster Kleenup International Incorporated 249
DTZ, see Cushman and Wakefield
DUCTZ International, see BELFOR Holdings
Duraclean International Incorporated 250
Dwyer Group Incorporated 252
EMS Group 254
Eurest Services, see Compass Group
Executive Management Services, see EMS Group
FirstService Corporation 255
Harris Research Incorporated 257
Harvard Maintenance Incorporated 258
Healthcare Services Group Incorporated 259
Heaven's Best Carpet Cleaning 261
ISS A/S 262
Jani-King International Incorporated 263
JAN-PRO Franchising International, see Premium
Franchise Brands
Maid Right Franchising, see Premium Franchise Brands
Maids International Incorporated 265
Merry Maids, see ServiceMaster
MilliCare Textile and Carpet Care, see Milliken
and Company
Milliken and Company 267
Molly Maid, see Dwyer Group
MPW Industrial Services Group Incorporated 268
Oakwood Construction and Restoration Services, see
BELFOR Holdings
Office Pride Incorporated 269
1-800 Water Damage International, see BELFOR
Holdings
Paul Davis Restoration, see FirstService
Platinum Health Services, see Healthcare Services Group
Polygon AB 271
Premium Franchise Brands LLC 273
PRIDE Industries Incorporated 275
Professional Group, see BELFOR Holdings
Rainbow International, see Dwyer Group
Roth Brothers, see Sodexo
Service Brands International, see Dwyer Group
ServiceMaster Company LLC 276
Servpro Industries Incorporated 279
Sodexo 280
Southeast Service, see Compass Group
SSC Service Solutions, see Compass Group
Stanley Steemer International Incorporated 282
Steamatic Incorporated 283
Stratus Building Solutions 284
System4 LLC 285
Temco Service Industries Incorporated 286
Triangle Services Incorporated 287
UGL Limited 288
Vanguard Cleaning Systems Incorporated 289
Additional Companies in the Contract Cleaning
Service Industry 291
LIST OF TABLES
TABLE NUMBER PAGE
© 2015 by The Freedonia Group, Inc. vii
SECTION I -- EXECUTIVE SUMMARY
Summary Table 3
SECTION II -- MARKET ENVIRONMENT
1 Macroeconomic Indicators 9
2 Population and Households 13
3 Employment Outlook 15
4 Personal Consumption Expenditures 18
5 Building Construction Expenditures 21
6 Residential Building Construction Expenditures 23
7 Housing Stock by Type 25
8 Nonresidential Building Construction Expenditures 28
9 Nonresidential Building Stock 30
10 Business Establishments 37
11 Nonresidential Floor Space 40
12 Services Income 43
SECTION III -- SERVICES
1 Contract Cleaning Service Revenues by Type 58
2 Contract Cleaning Service Establishments and Employment 61
3 Interior Cleaning Service Revenues by Business Type
and Market 64
4 Nonresidential Interior Cleaning Service Revenues by Business
and Building Type 68
5 Residential Interior Cleaning Service Revenues
by Business Type 74
6 Revenues for Interior Cleaning Service Franchises
and Corporations 79
7 Revenues for Interior Cleaning Service Individual
Proprietorships 81
8 Interior Cleaning Service Establishments and Employment 83
9 Floor and Fabric Cleaning Service Revenues by Type and Market 88
10 Carpet and Upholstery Cleaning Service Revenues by Type
and Market 91
11 Carpet and Upholstery Cleaning Service Establishments
and Employment 97
12 Other Floor and Fabric Cleaning Revenues by Market 99
13 Other Floor and Fabric Cleaning Service Establishments
and Employment 102
14 Exterior Cleaning and Maintenance Service Revenues by Type
and Market 105
15 Exterior Cleaning and Maintenance Service Establishments
and Employment 111
16 Swimming Pool Cleaning and Maintenance Service Revenues
by Market 113
17 Swimming Pool Cleaning and Maintenance Service
Establishments and Employment 115
18 Restoration and Remediation Service Revenues by Market 118
19 Restoration and Remediation Service Establishments
and Employment 122
20 Other Commercial and Residential Cleaning Service Revenues
by Type and Market 123
21 Other Contract Cleaning Service Establishments
and Employment 127
SECTION IV -- MARKETS
1 Contract Cleaning Service Revenues by Market 129
2 Nonresidential Cleaning Service Revenues by Market 132
3 Institutional Building Cleaning Service Revenues by Type 136
4 Office Building Cleaning Service Revenues by Type 140
5 Commercial Building Cleaning Service Revenues by Type 144
6 Industrial Building Cleaning Service Revenues by Type 147
7 Other Nonresidential Cleaning Service Revenues by Type 149
8 Residential Cleaning Service Revenues by Type 151
9 Transportation and Other Cleaning Service Revenues by Type 157
SECTION V -- REGIONS
1 Population by Region 161
2 Gross Domestic Product by Region 164
3 Nonresidential Building Floor Space 167
4 Existing Home Sales and Housing Stock by Region 169
5 Contract Cleaning Service Revenues by Region 171
6 Regional Contract Cleaning Service Market Profile, 2014 174
© 2015 by The Freedonia Group, Inc. ix
7 Northeast: Cleaning Service Revenues 176
8 Northeast: Cleaning Service Revenues by Type 178
9 Northeast: Cleaning Service Revenues by Subregion
and Market 179
10 Midwest: Cleaning Service Revenues 183
11 Midwest: Cleaning Service Revenues by Type 185
12 Midwest: Cleaning Service Revenues by Subregion and Market 187
13 South: Cleaning Service Revenues 191
14 South: Cleaning Service Revenues by Type 193
15 South: Cleaning Service Revenues by Subregion and Market 195
16 West: Cleaning Service Revenues 200
17 West: Cleaning Service Revenues by Type 202
18 West: Cleaning Service Revenues by Subregion and Market 203
SECTION VI -- INDUSTRY STRUCTURE
1 Cleaning Service Revenues by Company, 2014 210
2 Selected Cleaning Service Franchises, 2014 219
3 Selected Acquisitions and Divestitures 227

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