Government Technology - Understanding Your Government Customer 2007 (Customer Focus)

Government Technology - Understanding Your Government Customer 2007 (Customer Focus)

Introduction

Based on a survey of 150 state and local government agencies in Europe and North America, this Datamonitor study provides insight into IT and business priorities. Results focus on two growing trends in the government sector: Constituent Relationship Management (CRM) and Geographic Information Systems (GIS).

Scope

In-depth interviews with 150 agencies in large state and local governments Geographic coverage includes Canada, France, Germany, the UK and the US Results focus on Constituent Relationship Management, Geographic Information Systems and business dynamics Respondents include government IT decision-makers such as CIOs and CTOs

Highlights

As governments look for ways to provide more personalized service, CRM offers opportunities to align services more closely with constituents' needs. Nearly all of the information collected by governments contains a geographic element; as such, local authorities are increasingly implementing GIS solutions to manage all that data.

Reasons to Purchase

Validate your market messaging and positioning in local government Compare government IT purchasing plans across geographies Identify emerging areas of concern for local governments.

Executive summary
Research methodology
Agency characteristics
IT budgets
Constituent relationship management
Geographic information systems
IT drivers, dynamics & IT strategy