Business Trends: Government Technology - Understanding Your Government Customer 2006 (Customer Focus)

Business Trends: Government Technology - Understanding Your Government Customer 2006 (Customer Focus)

Introduction

Based on a survey of 100 local government agencies in Europe and North America, this Datamonitor study provides insight into IT and business priorities. Results focus on two growing trends in the government sector: community wireless and continuity of operations.

Scope

In-depth interviews with 100 agencies in large local governments Geographic coverage includes Canada, France, Germany, the UK and the US Results focus on community wireless, continuity of operations and business dynamics Respondents include government IT decision-makers such as CIOs and CTOs

Highlights

Community wireless has emerged as a nascent trend among local governments in Europe and North America as cities and counties seek to provide free or low-cost Internet access to constituents. Most jurisdictions are looking to establish public-private partnerships to fund these initiatives. Recent events such as hurricanes, blackouts and terror attacks highlight governments' need to have organizational and technological contingencies to prevent service interruptions. Vendors play a critical role in educating local governments about their need for continuity of operations and disaster recovery planning and the solutions it requires.

Reasons to Purchase

Validate your market messaging and positioning in local government Compare government IT purchasing plans across geographies Identify emerging areas of concern local governments.

Note: Presentation must be viewed in “slideshow” format for hyperlinks to function Slide
Introduction
Executive summary 4
Methodology and sample demographics 6
Section 1: Agency IT Budgets 8
Key findings 9
Section 2: Community Wireless 14
Key findings 15
Section 3: Continuity of Operations and Disaster Recovery 38
Key findings 39
Section 4: Business – IT Drivers, Dynamics & Strategy 56
Key findings 57
Appendix 71