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Global Application Service Provider (ASP) Hosting Services Industry

  • March 2012
  • -
  • Global Industry Analysts
  • -
  • 558 pages

This report analyzes the worldwide markets for Application Service Provider (ASP) Hosting Services in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 218 companies including many key and niche players such as Ariba, Inc., HP Enterprise Services, International Business Machines Corporation, Intelligroup, Inc., Jamcracker, Inc., Oracle Corporation, Tata Consultancy Services Ltd., and USinternetworking, Inc. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the public domain.

Table Of Contents

Global Application Service Provider (ASP) Hosting Services Industry




I. INTRODUCTION, METHODOLOGY and PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation and Reporting Level I-2
Quantitative Techniques and Analytics I-3
Product Definitions and Scope of Study I-3


II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW II-1
Evolution of ASP as a Business Model II-1
Market Scenario II-2
ASP Hosting Services Defies the 2007-2009 Recession II-2
Cost Savings: A Sharp Edged Benefit Driving the Uptake of ASP
Services II-2
Impact of the European Debt Crisis: A Review II-3
Trends and Issues II-4
Longstanding Market Pull and Push Factors II-4
Focus on Profitability II-4
Large Companies as ASP Customers II-4
Partnerships II-4
Consolidation II-4
Undecided Channels II-4
Undefined Future Strategy II-4
CRM and Industry Specific Applications Offer Great Potential II-5
Table 1: Global ASP Hosting Services Market by Application
Type: Percentage Breakdown of Value Sales for CRM (Customer
Relationship Management), ERP (Enterprise Resource Planning),
E-Commerce, Collaborative, Financial, Vertical/Industry
Specific and Others (includes corresponding Graph/Chart) II-5
Growing Market Awareness II-5
Differentiation - the Buzz Word II-5
Integration with Legacy Systems Gains Prominence II-5
ASPs for Insurance Sector Still in Nascent Stage II-6

2. PRODUCT OVERVIEW II-7
Introduction II-7
Classification of ASPs by Area of Focus II-7
Specialist ASPs II-7
Regional/Local ASPs II-7
Enterprise ASPs II-8
Volume Business ASPs II-8
Vertical Market ASPs II-8
Classification of ASPs by Applications and Services Provided II-8
Applications II-8
Vertical Applications II-8
Analytical Applications II-8
Personal Applications II-8
CRM Applications II-8
ERM Applications II-8
Collaborative Applications II-9
Services II-9
Core Services II-9
Managed Services II-9
Extended Services II-9
Components of ASP II-9
ASP Players II-9
Advantages of ASP Model II-9
Cost Benefits II-9
Swift Implementation II-10
Broad Range of Applications II-10
Alleviates Dearth of Talented IT Professionals II-10
Service Level Agreement in Brief II-10

3. PRODUCT INTRODUCTIONS/INNOVATIONS II-11
Patsystems Introduces XConnect ASP II-11
Daman Rolls Out Electronic Approval System II-11
BSNL and Microsoft Introduce Managed SaaS Business Mail Service II-11
SAP to Introduce New Alternative Software as a Service Models II-11
ebrary Introduces SaaS for Government Documents II-12
Fujitsu and SAP to Introduce Japanese Version of SAP®
BusinessObjectsâ„¢ BI On-Demand Solution II-12
MedNet Solutions Launches iMedNet II-12
BMC Software to Launch Remedy IT Service Management Suite II-13
Quest Software Introduces SaaS Windows Management Solutions II-13
Go2mobile Solutions Introduces Grouptext+ Service II-13
Fletcher-Flora Health Care Systems Launches FFlex eSuiteâ„¢ ASP II-14
MaximumASP Unveils New Beta Accounts Services II-14
Adaption Technologies Introduces ExamiNet Remote LAN
Assessment Tool II-14
Kore Telematics Launches International One-Rate GSM Service II-14
Cirrhus9 Rolls Out C9 CSP Platform II-15
XENA Health Launches Online SaaS Medical Billing Solutions II-15
Merge Healthcare Launches SaaS Image Management Solutions II-15
NTT Communications to Launch Global Messaging II-16
SunGard Introduces ASP Version of Charlotte Trust Accounting
System II-16
Application Solution Providers Introduces Environment as a
Service Business Model II-16

4. PRODUCT INTRODUCTIONS/INNOVATIONS - A HISTORIC PERSPECTIVE BUILDER II-17
Oracle Unveils Oracle® Mobile Sales Assistant II-17
Intermedia.NET Expands Hosted Exchange Storage II-17
Verio Inc. Introduces New Hosting Solutions II-17
GoDaddy.com Strengthens Web Hosting Security II-18
Spry Hosting Launches advanced VPS Hosting Services II-18
HostChart.com Launches HostAssist II-18
Seamless Wi-Fi Launches Alpha Internet II-18
nuWebHosts.com Introduces Complete Hosting Service II-18
AdventNet Launches Web-based Application Monitoring Tool II-18

5. RECENT INDUSTRY ACTIVITY II-19
Equinix Chooses Paladyne Systems to Deploy Paladyne ASP Solution II-19
Velocity Technology Solutions Enters into Partnership with
Primus Telecommunications Canada II-19
Healthmaster Holdings Signs Agreement with Online Tech II-19
MeridianLink and DocuSign Team Up to Provide Cloud-Based
Account and Loan Solution II-20
Excel Inks Partnership Agreement with Callidus II-20
Safaricom to Acquire IGO Wireless and Instaconnect II-20
Administaff Takes Over OneMind Connect to Expand SaaS Product
Range II-20
CDC Software Takes Over Information Development Consultants II-21
CDC Software Takes Over TradeBeam II-21
Allocate Software Takes Over Dynamic Change II-22
IBM Takes Over Cast Iron Systems II-22
TransPerfect Translations Merges with Astoria Software II-23
Vocus Takes Over Datapresse II-23
Polaris Software Acquires IndigoTX Software II-24
Velocity Technology Solutions Takes Over Kronos and Lawson
Hosting Business of NaviSite II-24
CDC Software Takes Over computility Software Solution from
Alliance Technologies II-24
Cisco Systems Acquires ScanSafe II-25
ONE Software Merges with Lundalogik II-25
IKANO Communications Snaps Up Defender Technologies Group II-25
CDC Software Acquires Gomembers and Truition II-26
Barracuda Networks Acquires Purewire II-26
Gizmox and DiscountASP.NET Enter Into Partnership II-26
Really Strategies Snaps Up DocZone.com II-27
Alibaba.com Acquires Majority Stake in HiChina Web Solutions II-27
Intuit Acquires Mint.com II-27
F-Secure Takes Over Steek II-28
Glodyne Technoserve Acquires Broadllyne Technologies II-28
Acresso Software Acquires Intraware II-28
Velocity Technology Solutions and Kronos Enter into Partnership II-29
Akamai Technologies Collaborates with OpSourceâ„¢ II-29
Etelos Enters into Partnership with Renovatix Solutions II-30
Chinese Bank Consortium Selects Yucheng Technologies Limited II-30
zumzum and Anachron Enter Into Alliance II-30

6. STRATEGIC CORPORATE DEVELOPMENTS - A HISTORIC PERSPECTIVE BUILDER II-31
Symantec Acquires MessageLabs II-31
Sandata Acquires Major Portion of TeleTimecard (TM) LLC II-31
Digital Dispatch to Acquire MobiSoft OY II-31
IBM Pockets Encentuate II-32
Pfizer Switzerland Gains Access to Ariba Sourcingâ„¢ II-32
Ariba to Service Mid Management Companies II-32
Intelligroup Sings a Partnership Agreement with iStreet Solutions II-33
ATandT Inc. Inks Marketing Pact with SAP America Inc II-33
USi and Webmetrics Join Forces to Launch E-Commerce
Performance Analysis Package II-33
OntarioMD Selects the New ASP Version of Practice Solutions II-34
USi Acquires Daniel IT II-34
Nightingale to Acquire VantageMed II-34
Ariba Acquires Procuri II-35
EDS Inaugurates Wuhan Global Service Centre (GSC) II-35
AboveNet Sells its Data Center Facility in San Jose to DataPipe II-35
Web.com Acquires WebSource Media II-35
The Planet and EV1 Join Hands II-36
TelCove and High Density Hosting Join Hands II-36
FlatBurger Signs Agreement with SWsoft II-36
Little Star Web Network Takes Over cPanelDemos.com II-36
X1Services.com Buys MaximumVPS II-36
IceWEB Purchases PatriotNet II-36
Microsoft and Interland Sign Marketing Deal II-37
Eros Enterprises to Buy Talex Studios II-37
Othello Technology Takes Over BeamHost II-37
Spiderhost Acquires Hosting Accounts of Zynergy II-37
TITAN Buys Titanium Consulting Group II-37
Sitestar Takes Over Netrover II-37
Dotster Signs Agreement with Thawte II-37
Hosting.com Purchases Data Center Facility II-38
Interland Acquires Web.com II-38
EarthLink Acquires New Edge Networks II-38
Cmather Launches Web Hosting Services II-38
EDS Acquires Majority Stake in MphasiS II-38
Eastman Signs Agreement with Intelligroup II-38
Intelligroup Partners with Royal Greenland II-39
IBM Purchases Internet Security Systems II-39
IBM Takes Over FileNet II-39
IBM Buys Webify II-39
TCS Establishes BFS Solution Center II-39
DemoWolf Signs Partnership Agreement with ResellersToday II-39
RCM Technologies, Inc. Acquires Soltre Technology Inc. II-40
IBM Takes Over Corio II-40
Sun Microsystems Buys SevenSpace II-40
SunGard Purchases Inflow, Inc. II-40
Network Solutions Purchases MonsterCommerce II-40
Tucows Buys Hosted Messaging Assets of Critical Path II-40
LocalNet Takes Over CoreComm Customers II-41
Joyent Takes Over TextDrive II-41
Interland Integrates with Ambassador Yellow Pages II-41
Claranet Purchases Artful II-41
Aplus.Net and Comodo Join Hands II-41
Dotster Signs Partnership Agreement with Akmin II-41
Peer 1 Network Integrates with Swsoft II-42
Livedoor Takes Over ClickDiario II-42
Hostway Signs Partnership Agreement with Intellext II-42
MCI Acquires Totality II-42
Equinix Purchases New Data Center II-42
Interoute Buys European Operations of VIA II-42
Peer 1 Takes Over Dedicated Server Assets of Interland II-42
Microsoft Purchases Teleo II-43
HostMySite.com and Auersoft Join Hands II-43
Cisco Systems Takes Over Sheer Networks II-43
OneNeck Integrates with Hosted Solutions II-43
Destra Takes Over GPM Internet II-43
Apollo Hosting Unites with Tucows II-43
Destra and Ansearch Join Hands II-44
CheetahMail Purchases Harvest Solutions II-44
WebServe Buys EZ Host Provider II-44
Ensim Acquires TeleGea Inc. II-44
Cisco Systems Buys FineGround Networks II-44
Globat.com Takes Over Entity Communications II-44
Hostway Purchases Server-Service GmbH II-44
America Online, Inc. and Doubleclick Join Hands II-45
Inkra Inks Pact with Sententia II-45
CoConnect Acquires EonDeck.com and Rndtuit.com II-45
LinuxForce Takes Over Cyber Loft II-45
Fusepoint Purchases Worldwide Online II-45
Tornado Unites with Novara I.T II-45
CIQ Inks Pact with ATandT II-45
DedicatedCentral and Urchin Software Join Hands II-46
TCS and SAP Join Hands in South Africa II-46

7. FOCUS ON SELECT GLOBAL PLAYERS II-47
Ariba, Inc. (US) II-47
HP Enterprise Services (US) II-47
International Business Machines Corporation (US) II-47
Intelligroup, Inc. (US) II-48
Jamcracker, Inc. (US) II-48
Oracle Corporation (US) II-49
Tata Consultancy Services Ltd (India) II-49
USinternetworking, Inc. (US) II-50

8. GLOBAL MARKET PERSPECTIVE II-51
Table 2: World Recent Past, Current and Future Analysis for
Application Service Provider (ASP) Hosting Services by
Geographic Region - US, Canada, Japan, Europe, Asia-Pacific
and Rest of World Markets Independently Analyzed with Annual
Revenue Figures in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) II-51

Table 3: World Historic Review for Application Service
Provider (ASP) Hosting Services by Geographic Region - US,
Canada, Japan, Europe, Asia-Pacific and Rest of World Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) II-52

Table 4: World 15-Year Perspective for Application Service
Provider (ASP) Hosting Services by Geographic Region -
Percentage Breakdown of Dollar Revenues for US, Canada, Japan,
Europe, Asia-Pacific and Rest of World Markets for Years 2003,
2011 and 2017 (includes corresponding Graph/Chart) II-53


III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
US Leads World ASP Market III-1
Differentiation - the Buzz Word III-1
B.Market Analytics III-2
Table 5: US Recent Past, Current and Future Analysis for
Application Service Provider (ASP) Hosting Services with
Annual Revenue Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-2

Table 6: US Historic Review for Application Service Provider
(ASP) Hosting Services with Annual Sales Figures in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-3

2. CANADA III-4
Market Analytics III-4
Table 7: Canadian Recent Past, Current and Future Analysis for
Application Service Provider (ASP) Hosting Services with
Annual Revenue Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-4

Table 8: Canadian Historic Review for Application Service
Provider (ASP) Hosting Services - Annual Revenue Figures in
US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-5

3. JAPAN III-6
A.Market Analysis III-6
Japanese ASP Market: An Overview III-6
B.Market Analytics III-6
Table 9: Japanese Recent Past, Current and Future Analysis for
Application Service Provider (ASP) Hosting Services with
Annual Revenue Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-6

Table 10: Japanese Historic Review for Application Service
Provider (ASP) Hosting Services - Annual Revenue Figures in
US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-7

4. EUROPE III-8
Market Analytics III-8
Table 11: European Recent Past, Current and Future Analysis
for Application Service Provider (ASP) Hosting Services by
Geographic Region - France, Germany, Italy, UK and Rest of
Europe Markets Independently Analyzed with Annual Revenue
Figures in US$ Million for Years 2009 through 2017 (includes
corresponding Graph/Chart) III-8

Table 12: European Historic Review for Application Service
Provider (ASP) Hosting Services by Geographic Region -
France, Germany, Italy, UK and Rest of Europe Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-9

Table 13: European 15-Year Perspective for Application
Service Provider (ASP) Hosting Services by Geographic Region
- Percentage Breakdown of Dollar Revenues for France,
Germany, Italy, UK and Rest of Europe for Years 2003, 2011
and 2017 (includes corresponding Graph/Chart) III-10

4a. FRANCE III-11
Market Analytics III-11
Table 14: French Recent Past, Current and Future Analysis for
Application Service Provider (ASP) Hosting Services with
Annual Revenue Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-11

Table 15: French Historic Review for Application Service
Provider (ASP) Hosting Services - Annual Revenue Figures in
US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-12

4b. GERMANY III-13
Market Analytics III-13
Table 16: German Recent Past, Current and Future Analysis for
Application Service Provider (ASP) Hosting Services with
Annual Revenue Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-13

Table 17: German Historic Review for Application Service
Provider (ASP) Hosting Services - Annual Revenue Figures in
US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-14

4c. ITALY III-15
Market Analytics III-15
Table 18: Italian Recent Past, Current and Future Analysis for
Application Service Provider (ASP) Hosting Services with
Annual Revenue Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-15

Table 19: Italian Historic Review for Application Service
Provider (ASP) Hosting Services - Annual Revenue Figures in
US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-16

4d. THE UNITED KINGDOM III-17
Market Analytics III-17
Table 20: UK Recent Past, Current and Future Analysis for
Application Service Provider (ASP) Hosting Services with
Annual Revenue Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-17

Table 21: UK Historic Review for Application Service
Provider (ASP) Hosting Services - Annual Sales Figures in
US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-18

4e. REST OF EUROPE III-19
Market Analytics III-19
Table 22: Rest of Europe Recent Past, Current and Future
Analysis for Application Service Provider (ASP) Hosting
Services with Annual Revenue Figures in US$ Million for
Years 2009 through 2017 (includes corresponding Graph/Chart) III-19

Table 23: Rest of Europe Historic Review for Application
Service Provider (ASP) Hosting Services with Annual Revenue
Figures in US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-20

5. ASIA-PACIFIC III-21
Market Analytics III-21
Table 24: Asia-Pacific Recent Past, Current and Future
Analysis for Application Service Provider (ASP) Hosting
Services by Geographic Region - China, Hong Kong and Rest of
Asia-Pacific Markets Independently Analyzed with Annual
Revenue Figures in US$ Million for Years 2009 through 2017
(includes corresponding Graph/Chart) III-21

Table 25: Asia-Pacific Historic Review for Application
Service Provider (ASP) Hosting Services by Geographic Region-
China, Hong Kong, and Rest of Asia-Pacific Markets
Independently Analyzed with Annual Revenue Figures in US$
Million for Years 2003 through 2008 (includes corresponding
Graph/Chart) III-22

Table 26: Asia-Pacific 15-Year Perspective for Application
Service Provider (ASP) Hosting Services by Geographic Region-
Percentage Breakdown of Dollar Revenues for China, Hong
Kong and Rest of Asia-Pacific for Years 2003, 2011 and 2017
(includes corresponding Graph/Chart) III-23

5a. CHINA III-24
A.Market Analysis III-24
ASP market in China: A Picturesque III-24
ERP - the Leading ASP Application III-24
B.Market Analytics III-24
Table 27: Chinese Recent Past, Current and Future Analysis for
Application Service Provider (ASP) Hosting Services with
Annual Revenue Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-24

Table 28: Chinese Historic Review for Application Service
Provider (ASP) Hosting Services - Annual Revenue Figures in
US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-25

5b. HONG KONG III-26
A.Market Analysis III-26
A Scenario of Hong Kong ASP Market III-26
B.Market Analytics III-26
Table 29: Hong Kong Recent Past, Current and Future Analysis
for Application Service Provider (ASP) Hosting Services with
Annual Revenue Figures in US$ Million for Years 2009 through
2017 (includes corresponding Graph/Chart) III-26

Table 30: Hong Kong Historic Review for Application Service
Provider (ASP) Hosting Services - Annual Revenue Figures in
US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-27

5c. REST OF ASIA-PACIFIC III-28
A.Market Analysis III-28
Singapore, South Korea and Taiwan to Lead Market III-28
B.Market Analytics III-28
Table 31: Rest of Asia-Pacific Recent Past, Current and Future
Analysis for Application Service Provider (ASP) Hosting
Services with Annual Revenue Figures in US$ Million for
Years 2009 through 2017 (includes corresponding Graph/Chart) III-28

Table 32: Rest of Asia-Pacific Historic Review for
Application Service Provider (ASP) Hostin Services with
Annual Revenue Figures in US$ Million for Years 2003 through
2008 (includes corresponding Graph/Chart) III-29

6. REST OF WORLD III-30
Market Analytics III-30
Table 33: Rest of World Recent Past, Current and Future
Analysis for Application Service Provider (ASP) Hosting
Services with Annual Revenue Figures in US$ Million for
Years 2009 through 2017 (includes corresponding Graph/Chart) III-30

Table 34: Rest of World Historic Review for Application
Service Provider (ASP) Hosting Services with Annual Revenue
Figures in US$ Million for Years 2003 through 2008 (includes
corresponding Graph/Chart) III-31


IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 227 (including Divisions/Subsidiaries - 235)

------------------------------------------
Region/Country Players
------------------------------------------
The United States 165
Canada 19
Japan 1
Europe 21
Germany 1
The United Kingdom 18
Italy 1
Rest of Europe 1
Asia-Pacific (Excluding Japan) 26
Latin America 1
Middle-East 2
------------------------------------------

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