Ericsson in telco services

Ericsson in telco services

Ericsson is the acknowledged market leader in network infrastructure, due primarily to the strength of its mobile offering. As its telco customers aim to deliver triple- and quad-play portfolios, Ericsson has restructured to focus on multimedia requirements and plugged gaps in its portfolio with acquisitions.

Ericsson’s Global Services business unit supports integrated and converged systems across the network and IT space and now accounts for one third of Ericsson’s revenues. This report looks at the professional services offered within Ericsson Global Services and the strong performance of managed services.

Table of contents

Ovum’s view

Global Services unit assumes growing importance

SWOT analysis

Company background

Organisation
Financials

Positioning in services

Emphasis shifting from support to managed services
Managed services
Consulting
Systems integration

Business strategy

Using services to maintain strong ties with telcos
Projects and clients
Partnerships

Table of figures

Figure 1 Leading players in the global telco services market
Table 1 Importance of services to overall NEP revenues
Figure 2 Professional services sales by region
Figure 3 Functional scope of Ericsson’s managed services