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Global Legal Process Outsourcing (LPO) Industry

  • September 2016
  • -
  • Global Industry Analysts
  • -
  • 138 pages

This report analyzes the worldwide markets for Legal Process Outsourcing (LPO) in US$ Million. The Global market is analyzed by the following Service Types: Litigation Support, Contract Drafting, E-Discovery, Patent Support, and Others. The report provides separate comprehensive analytics for India, the Philippines, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Also, a six-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 56 companies including many key and niche players such as -

American Discovery
Amstar Litigation Support
Clutch Group
Cobra Legal Solutions, LLC
CPA Global Limited

Table Of Contents

Global Legal Process Outsourcing (LPO) Industry


I. INTRODUCTION, METHODOLOGY and PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations I-1 Disclaimers.............. I-2 Data Interpretation and Reporting Level I-2 Quantitative Techniques and Analytics I-3 Product Definitions and Scope of Study I-3

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW.............. II-1 A Prelude.............. II-1 Current and Future Analysis..............II-2 India: A Potential Laden Market II-2 E-Discovery Services Garner Larger Pie II-3 A Snapshot of Global LPO Industry II-3 Law Firms Increasingly Adopt Outsourcing Models II-4 LPO Industry Flourishes..............II-4 Larger LPO Pure-Plays to Play a Decisive Role II-4 Major Countries Involved in LPO II-5 Market Drivers.............. II-5 Market Challenges..............II-6 Instability of Host Nation Keeps Law Firms on Thin Ice II-6 LPO Hubs to Face Tough Competition from Onshore Rural Outsourcing Zones.............. II-6 Competitive Scenario..............II-7 Market Consolidation to Diminish Buyer Power II-7 Significant Trends in the Global LPO Industry II-7 Geographic Perspective..............II-7 Leading Offshore Destinations..............II-7 India - A Key Destination for Offshore Legal Services II-8 European Firms Increasingly Opt for LPO II-8 China Seeks to Attract LPO Work II-8 LPO Services in Philippines to Witness Expansion II-9 Mauritius Emerges as New LPO Destination II-9 Mauritian Outsourcing Industry II-10 Industry Perspective..............II-10 Changes in the Law Industry Transform LPO II-10 Legal Administrative and Secretarial Functions Gain Grip II-10 Complex Processes Added to Paralegal Outsourcing II-10 Integrated Technology Enabled Solutions Revolutionize Contract and Litigation Processes II-11 LPO Industry Witnesses Rampant Consolidation Activity II-11 Negative Sentiments of US Policymakers Expected to Hurt LPO Industry.............. II-11 Legal Process Outsourcing to Restructure Law Practices Globally II-12 Onshore Legal Outsourcing Also Popular with Large Companies II-12 Hybrid Outsourcing Model Gains Prominence II-12

2. LEGAL PROCESS OUTSOURCING: AN OVERVIEW II-13 Legal Process Outsourcing: An Introduction II-13 Types of LPO Services..............II-13 Legal Research.............. II-13 Legal Writing.............. II-13 Document Modeling..............II-14 Others.............. II-14 Contract Review.............. II-14 Due Diligence.............. II-14 Electronic Discovery/e-Discovery II-14 Legal Billing.............. II-14 Important Terms Related to Legal Process Outsourcing II-14 Certified Computer Examiner..............II-14 EnCase Certified Examiner..............II-14 European Union Directive on Data Protection II-15 ISO 9001 Certification Achieved for Quality Management System II-15 The Project Management Institute II-15 SAS 70 Type II Report..............II-15 US-European Safe Harbor Framework II-15 Clearwell Gold Partner Certification II-15 The Data Protection Act 1998..............II-15 The eSourcing Capability Model for Service Providers II-16 European Union Safe Harbor Guidelines II-16 ISO/IEC 27001 Certification..............II-16 Personal Information Protection and Electronic Documents Act (PIPEDA).............. II-16 Six-Sigma.............. II-16 US-Switzerland Safe Harbor Framework II-16 Diversity in LPO Services..............II-16 Legal Processes Requiring Low Level Qualitative Skill II-17 Legal Processes Requiring High Qualitative Expertise II-17 Types of LPO Service Providers II-17 Categorization by Terms of Service II-17 Full KPO/BPO Service Providers II-17 Full Spectrum LPO Service Providers II-17 Legal Support Service Providers II-18 Categorization by Structure of LPOs II-18 Captive Centers.............. II-18 Third-Party Multi-Service Vendors II-18 Third-Party LPOs..............II-18 Advantages.............. II-18 Superior Quality Legal Support..............II-18 Improved Efficiency..............II-19 Employee Flexibility..............II-19 Optimization of Expensive Resources II-19 Leveraging Time Zone Differences II-19 Limitations of Legal Process Outsourcing II-19 Managing Workers Remotely..............II-19 Hidden Costs.............. II-19 Communication Lag..............II-19 Confidentiality Concerns..............II-20 Differences in Culture..............II-20 Ethical Implications Related to LPO II-20 Legal Process Outsourcing Versus Insourcing II-21 Pros and Cons of Insourcing..............II-21 Pros and Cons of Outsourcing..............II-21 Situations Suitable for Outsourcing II-22 Finding Right Service Provider..............II-22

3. RECENT INDUSTRY ACTIVITY..............II-23 NewQuest Capital Partners Takes Over Integreon II-23 Catalyst Forms Partnership with American Discovery II-23 Suffolk Law Teams Up with Integreon II-23 QuisLex Starts New York Document Review Center II-23 RPX to Takeover Inventus Solutions II-23 Merrill Divests Legal Solutions Business II-23 Integreon Opens LPO in South Africa II-23 American Discovery to Offer Managed Document Review Services to International Law Firms..............II-24 Hudson Global Divests its Legal eDiscovery Business to DTI II-24 MphasiS Teams Up with Mindcrest to Launch GRS Service II-24

4. FOCUS ON SELECT GLOBAL PLAYERS..............II-25 American Discovery (US)..............II-25 Amstar Litigation Support (US) II-25 Clutch Group (US).............. II-25 Cobra Legal Solutions, LLC (US)..............II-26 CPA Global Limited (UK)..............II-26 Evalueserve, Ltd. (Switzerland)..............II-26 HCL Technologies Limited (India) II-26 Infosys BPO Ltd. (India)..............II-27 Integreon, Inc. (US)..............II-27 Lex Outsourcing (India)..............II-27 Mindcrest, Inc. (US)..............II-27 QuisLex (US).............. II-28 SmithDehn India (India)..............II-28 Thomson Reuters Corporation (US) II-28 UnitedLex Corporation (US)..............II-29 Wipro Limited (India)..............II-29

5. GLOBAL MARKET PERSPECTIVE..............II-30 Table 1: World Recent Past, Current and Future Analysis for Legal Process Outsourcing by Geographic Region - India, the Philippines and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart) II-30

Table 2: World Historic Review for Legal Process Outsourcing by Geographic Region - India, The Philippines and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart)..............II-31

Table 3: World 14-Year Perspective for Legal Process Outsourcing by Geographic Region - Percentage Breakdown of Dollar Revenues for India, The Philippines and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).............. II-32

Table 4: World Recent Past, Current and Future Analysis for Legal Process Outsourcing by Service Type - Litigation Support, Contract Drafting, E-Discovery, Patent Support, and Other LPO Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart) II-33

Table 5: World Historic Review for Legal Process Outsourcing by Service Type - Litigation Support, Contract Drafting, E-Discovery, Patent Support, and Other LPO Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart).............. II-34

Table 6: World 14-Year Perspective for Legal Process Outsourcing by Service Type - Percentage Breakdown of Dollar Revenues for Litigation Support, Contract Drafting, E-Discovery, Patent Support, and Other LPO Services Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart).............. II-35

III. MARKET

1. INDIA.............. III-1 A.Market Analysis.............. III-1 India - The Top Destination for Global Legal Process Outsourcing.............. III-1 Key Markets Addressed..............III-2 Services Offered by Indian LPO Firms III-2 Indian LPO Industry - Most Suitable for Foreign Firms III-2 Transformation in the Legal Services Market: A Retrospect III-3 Structure of Indian LPO Industry III-3 Classification Based on Type of Vendors III-4 Classification Based on Value of Work III-4 Classification Based on Source of Work III-4 Growth Propelling Factors for Indian LPOs III-4 Cost Benefits.............. III-4 Superior Quality.............. III-4 Productivity.............. III-5 Indian Government Policies..............III-5 Notable Trends.............. III-5 High-end LPO Processes Gain Ground in India III-5 Indian LPO Market Continues to Outpace China III-5 On a Recruiting Spree..............III-6 Indian LPOs Eye Japanese and South Korean Markets for New Business Prospects..............III-6 Australian and European Markets Capture the Interest of India-based LPOs..............III-6 India to Face Competition from Growing South African LPO Industry.............. III-7 LPO Sector Dispels Recession..............III-7 Quality of Service and Data Confidentiality - Key Challenges Ahead.............. III-7 Strategic Corporate Development III-8 Key Players.............. III-8 B.Market Analytics..............III-10 Table 7: Indian Recent Past, Current and Future Analysis for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart).............. III-10

Table 8: Indian Historic Review for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart) III-11

2. PHILIPPINES.............. III-12 A.Market Analysis.............. III-12 Philippines: A Leading LPO Destination in Asia III-12 B.Market Analytics..............III-13 Table 9: The Philippines Recent Past, Current and Future Analysis for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)..............III-13

Table 10: The Philippines Historic Review for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart) III-14

3. REST OF WORLD.............. III-15 A.Market Analysis.............. III-15 Current and Future Analysis..............III-15 Overview of Select Markets..............III-15 Australia and New Zealand Present Competitive LPO Locations III-15 Chinese LPO Market Set to Boom over Short-Term III-15 Legal Process Outsourcing in the US III-16 Canadian LPO Industry..............III-17 Europe: LPO to Eventually Find Way into Corporate World III-17 Traditional Barriers..............III-17 Overcoming Barriers..............III-17 Outlook for LPO Services..............III-18 LPO Yet to Gain Traction in Western Europe III-18 Scotland Holds Immense Potential for LPO Services III-19 Background of Scottish LPO Market III-19 Legal Workforce..............III-19 Brazil to Emerge as Popular Destination for LPO Services III-19 South Africa Holds Bright Future in Legal Process Services Market.............. III-20 Skilled Resources..............III-20 Clusters of LPS Activity..............III-20 Opportunity for LPS Providers III-20 LPO Market Continues to Post Sluggish Growth in Egypt III-21 Strategic Corporate Developments III-21 Key Players.............. III-23 B.Market Analytics..............III-26 Table 11: Rest of World Recent Past, Current and Future Analysis for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)..............III-26

Table 12: Rest of World Historic Review for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart) III-27

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 56 (including Divisions/Subsidiaries - 59)

The United States (21) Europe (7) - The United Kingdom (3) - Rest of Europe (4) Asia-Pacific (Excluding Japan) (30) Latin America (1)

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