Global SaaS-based CRM Software Market 2014-2018

  • July 2014
  • -
  • Infiniti Research Limited
  • -
  • 67 pages

About SaaS-based CRM
SaaS-based CRM describes the shift in CRM and other business systems that currently use the internet to provide online access to hosted business software. The growth of the Global SaaS-based CRM Software market has increased rapidly and succeeded in transforming the deployment of CRM applications from a capital expenditure model to a pay-per-use subscription arrangement, where CRM software is remotely hosted and offered to end-users on demand through internet browsers or mobile devices. SaaS-based CRM systems relieve enterprises from unplanned maintenance, new security threats, frequent software updates, continuous trouble-shooting, growing storage requirements, and other technical impediments that inhibit the growth of the business.
TechNavio's analysts forecast the Global SaaS-based CRM Software market will grow at a CAGR of 20.83 percent over the period 2013-2018.

Covered in this Report

The Global SaaS-based CRM Software market is part of the Global CRM Software market. The report describes the size of the market based on direct revenue generated from the issue of new subscriptions, technical support, and software maintenance.
TechNavio's report, the Global SaaS-based CRM Software Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers North America, Europe, the APAC region, Latin America, and the MEA region; it also covers the Global SaaS-based CRM Software market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key Regions

- North America
- Europe
- APAC
- Latin America
- MEA

Key Vendors

- Aplicor LLC
- Microsoft Corp.
- Oracle Corp.
- Salesforce.com Inc.
- SugarCRM

Other Prominent Vendors

- IBM Corp.
- LongJump CRM
- NetSuite Inc.
- SAP AG
- ZohoCRM Inc.


Key Market Driver

- Increasing Use of Web-based Interfaces and Social Computing
- For a full, detailed list, view our report.

Key Market Challenge

- Integration Challenges with Other Applications
- For a full, detailed list, view our report.

Key Market Trend

- Varied Adoption of SaaS in the CRM Market Sub-segments
- For a full, detailed list, view our report.

Key Questions Answered in this Report

- What will the market size be in 2018 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.

Table Of Contents

01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 SaaS CRM Evolution
06.3 Global CRM Market
06.4 Global SaaS-based CRM Market
06.5 Global SaaS-based CRM Market as a Segment of Global CRM Market
06.6 SaaS CRM as a Segment of Overall SaaS Market
06.7 Five Forces Analysis
07. CRM Applications
08. Geographical Segmentation
09. Key Leading Countries
09.1 US
09.2 Japan
09.3 UK
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
18. Key Vendor Analysis
18.1 Aplicor LLC
18.1.1 Business Overview
18.1.2 Business Segmentation
18.1.3 Key Information
18.1.4 SWOT Analysis
18.2 Microsoft Corp.
18.2.1 Business Overview
18.2.2 Business Segmentation
18.2.3 Key Information
18.2.4 SWOT Analysis
18.3 Oracle Corp.
18.3.1 Business Overview
18.3.2 Business Segmentation
18.3.3 Key Information
18.3.4 SWOT Analysis
18.4 Salesforce.com
18.4.1 Business Overview
18.4.2 Business Segmentation
18.4.3 Key Information
18.4.4 SWOT Analysis
18.5 SugarCRM
18.5.1 Business Overview
18.5.2 Business Segmentation
18.5.3 Key Information
18.5.4 SWOT Analysis
19. Other Reports in this Series





List of Exhibits

Exhibit 1: Market Research Methodology
Exhibit 2: CRM Modules
Exhibit 3: Global CRM Market 2013-2018 (US$ billion)
Exhibit 4: Global SaaS-based CRM Market 2013-2018 (US$ billion)
Exhibit 5: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013
Exhibit 6: Global SaaS-based CRM Market as a Segment of Global CRM Market 2013-2018 (percentage)
Exhibit 7: SaaS CRM as a Segment of Overall SaaS Segment 2013
Exhibit 8: CRM Applications
Exhibit 9: Global SaaS-based CRM Market by Geographical Segmentation 2013
Exhibit 10: Business Segmentation of Aplicor LLC
Exhibit 11: Business Segmentation of Microsoft Corp.
Exhibit 12: Revenue Segmentation by Geography 2013
Exhibit 13: Business Segmentation of Oracle Corp.
Exhibit 14: Revenue Segmentation by Geography 2013
Exhibit 15: Business Segmentation of Salesforce.com Inc.
Exhibit 16: Revenue Segmentation by Geography
Exhibit 17: Business Segmentation of SugarCRM


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