The future of IT-based offshoring: India's changing role

The future of IT-based offshoring: India's changing role

Over the past decade, offshore IT services have exploded into a $23 billion market. This report discusses the $11 billion, high-growth back-office business process outsourcing services spawned from this market and India's changing role in them.

Table of contents

Introduction

Key messages

The evolution of services offshoring

From manufacturing to services offshoring
An abbreviated history of services offshoring

IT as India’s offshore services beachhead

India’s emergence as an IT services hub
Migrating up the IT value chain
Growth of the Indian IT services industry

The emergence of business process offshoring

IT as offshore business process enabler
Expanding back-office business process portfolios
The future of offshore BPO
The Service Globalization Platform as offshoring enabler

The future of back-office offshoring

Trouble in paradise: labor shortages, rising costs
The changing nature of captive sites
In search of the next India

The next generation of services offshoring

India’s emerging offshoring destiny
Scoping out the next generation of offshore services

Table of figures

Figure 1 Transforming how businesses define a global organization
Table 1 Indian IT services market growth
Table 2 Indian BPO services growth
Figure 2 Indian services exports by geography (2008)