The role of mobility in unified communications

The role of mobility in unified communications

Unified communications (UC) will impact the way we all communicate and collaborate. However, it is mobile users that will see the greatest benefits; UC will provide a much richer experience for everyone that needs to communicate and collaborate any time and anywhere. Mobility will be at the core of the UC ecosystem but it will bring additional complexity, meaning better integration and more standardisation.

Table of contents

Ovum view

Real UC has to support mobility

Mobile UC

Mobility growing within enterprises
Mobile UC offers a competitive advantage
Enterprise challenges
Presence information is even more important for mobile users
IP telephony is the foundation of UC
Public–private convergence
Mobile handsets and desktops are converging

Main players

Multi-vendor approach
Software vendors
IP telephony vendors
IMS vendors
Telecoms operators

Table of figures

Figure 1 Planned change in budget by enterprises over the coming year
Figure 2 Evolution of inter-working between applications
Figure 3 Presence information for mobile users
Table 1 Summary of selected vendors’ positions in UC