Table of Contents
This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in US$ Million by the following Product Segments: Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 & Above Ports. The report provides separate comprehensive analytics for the US, Canada, Europe, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 78 companies including many key and niche players such as Aspect Software Inc., AT&T Inc., Avaya, Inc., BCE, Inc., Cisco Systems Inc., Convergys Corp., Dialogic Corporation, Enghouse Systems Limited, Syntellect Inc., Genesys Telecommunications Laboratories Inc., Healthcare Technology Systems, IBM, Mitel Networks Corporation, Nuance Communications, Inc., Philips Speech Processing, Verizon Communications, Inc., Voxeo Corporation, West Corporation, and Holly Connects. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.
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Scope The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose ...
Flexibility is the Key for Maintaining Relevance The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business ...
About Telecom Billing Outsourcing The telecommunication sector is struggling because, despite overall growth, it faces reduction in average revenue per user (ARPU), stringent regulations, and competition ...
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