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Business Services Industry Analysis, December 2018 (p2)

31-60 of about 400 reports

Customer Experience Strategies: IT Buyer Plans for Internally Managed Versus Outsourced Contact Centers by Industry

Customer Experience Strategies: IT Buyer Plans for Internally Managed Versus Outsourced Contact Centers by Industry

  • $ 4104
  • Industry report
  • December 2018

This IDC Perspective looks at the trends and intentions of organizations regarding the provisioning of the contact center. Using the survey data, readers will gain an understanding of the degree to which ...

  • Industries : Call Center, Business Process Outsourcing
  • Countries : World
Worldwide and U.S. HR Consulting Services Forecast,  2018-2022

Worldwide and U.S. HR Consulting Services Forecast, 2018-2022

  • $ 4104
  • Industry report
  • December 2018

This IDC study contains a five-year forecast for the worldwide and U.S. markets for human resource consulting services segmented by the areas of core HR, workforce management, recruiting, learning, performance ...

  • Industries : Human Resources
  • Countries : World, United States
U.S. Mobile Worker Population Forecast, 2018-2022

U.S. Mobile Worker Population Forecast, 2018-2022

  • $ 4104
  • Industry report
  • December 2018

This IDC study forecasts the U.S. mobile worker population by segment across industry verticals and analyzes trends and drivers in mobility. It includes office-based mobile worker and non-office-based ...

  • Industries : Human Resources
  • Countries : United States
Design Thinking Principles Enhance Enterprise Network  Life-Cycle Services

Design Thinking Principles Enhance Enterprise Network Life-Cycle Services

  • $ 4104
  • Industry report
  • December 2018

This IDC Market Perspective discusses the impact that design thinking will potentially have on the network life-cycle services market. Design thinking will become a beneficial component of network life-cycle ...

  • Industries : Consulting
  • Countries : World
Worldwide and U.S. IT Education and Training Services Forecast Update, 2018-2022

Worldwide and U.S. IT Education and Training Services Forecast Update, 2018-2022

  • $ 4104
  • Industry report
  • December 2018

This IDC study presents an update to the worldwide and U.S. IT education and training services forecast for 2018-2022. The forecast includes an analysis of the regional drivers of IT education growth and ...

  • Industries : Software, ICT, Education and Training
  • Countries : United States, World
Vendor Snapshot 2018: KYOCERA Document Solutions on Contractual Print and Document Services

Vendor Snapshot 2018: KYOCERA Document Solutions on Contractual Print and Document Services

  • $ 1368
  • Industry report
  • December 2018

This IDC Market Note provides a summary of Kyocera's recent briefing with IDC on its contractual print and document solutions and services offerings. This document looks closely at Kyocera's contractual ...

  • Industries : Knowledge Management
  • Countries : World
Worldwide and U.S. Business Consulting Services Market Shares, 2017: Increased Focus on Digital Solutions

Worldwide and U.S. Business Consulting Services Market Shares, 2017: Increased Focus on Digital Solutions

  • $ 4104
  • Industry report
  • December 2018

This IDC study contains IDC's estimates for key business consulting vendors' revenue for 2017. Because the key vendors have increasingly focused attention on the changing requirements of each client segment, ...

  • Industries : Business Consultancy and Audit, Consulting
  • Countries : World
Vendor Snapshot 2018: Konica Minolta on Contractual Print and Document Services

Vendor Snapshot 2018: Konica Minolta on Contractual Print and Document Services

  • $ 1368
  • Industry report
  • December 2018

This IDC Market Note provides a summary of Konica Minolta's recent briefing with IDC on the company's contractual print and document solutions and services offerings. This document looks closely at Konica ...

  • Industries : Advertising and Marketing
  • Countries : World
Wipro Connecting Some of the Dots in Europe

Wipro Connecting Some of the Dots in Europe

  • $ 1368
  • Industry report
  • December 2018

This IDC Market Note analyzes Wipro's position and development in the Nordic markets based on input from its advisor and analyst days in Copenhagen and Stockholm in September and October 2018.

  • Industries : Business Process Outsourcing, Advanced IT
  • Countries : Europe, Sweden
Worldwide and U.S. Business Analytics Business Process Outsourcing Services Forecast, 2018-2022

Worldwide and U.S. Business Analytics Business Process Outsourcing Services Forecast, 2018-2022

  • $ 4104
  • Industry report
  • December 2018

This IDC study presents IDC's spending forecast and historical sizing for the worldwide business analytics business process outsourcing services market by key horizontals from 2014 and extending through ...

  • Industries : Advanced IT, Business Process Outsourcing
  • Countries : World
Worldwide Offshore-Based Horizontal BPO Services  Forecast, 2018-2022

Worldwide Offshore-Based Horizontal BPO Services Forecast, 2018-2022

  • $ 4104
  • Industry report
  • November 2018

This IDC study presents forecasts of spending (customer expenditures) for the offshore-based horizontal BPO services market for 2018-2022 that includes HR, finance and accounting, procurement, and custome ...

  • Industries : Business Process Outsourcing
  • Countries : World
Brother Actively Courts the B2B Opportunity with Dealers in a Series of "Fireside Chats"

Brother Actively Courts the B2B Opportunity with Dealers in a Series of "Fireside Chats"

  • $ 4500
  • Industry report
  • November 2018

This IDC Market Perspective analyzes Brother's fireside chat meetings with dealers held in four United States locations in October and November. The fireside chats were intended to provide a comfortable ...

  • Industries : Advertising and Marketing
  • Countries : United States, World
Using Benchmarks for Actionable Planning

Using Benchmarks for Actionable Planning

  • $ 1000
  • Industry report
  • November 2018

This IDC Perspective provides marketing and other business leaders with guidelines on how to use data-driven benchmarks to improve planning. As decision tools, benchmarks will focus, inspire, and explain ...

  • Industries : Advertising and Marketing
  • Countries : World
Western Europe CRM Applications Forecast, 2018-2022

Western Europe CRM Applications Forecast, 2018-2022

  • $ 4500
  • Industry report
  • November 2018

This IDC Market Forecast analyzes the Western European CRM applications market for 2015 to 2017 and includes a forecast for 2018 to 2022. IDC segments the CRM applications market by functional segment ...

  • Industries : Software, Call Center, Enterprise Software, Business Process Outsourcing
  • Countries : Western Europe, Europe
Reimaging CX Opportunities for Network Life-Cycle Services Firms: A New Paradigm to Grow Sales, Services, and Customer Relationships

Reimaging CX Opportunities for Network Life-Cycle Services Firms: A New Paradigm to Grow Sales, Services, and Customer Relationships

  • $ 4500
  • Industry report
  • November 2018

This IDC Market Perspective examines customer experience opportunities for network life-cycle firms."The move from a transactional sales motion (e.g., the frantic rush to sell equipment at the end of each ...

  • Industries : Education and Training
  • Countries : World
Worldwide and U.S. HR Management Services Forecast,  2018-2022

Worldwide and U.S. HR Management Services Forecast, 2018-2022

  • $ 4500
  • Industry report
  • November 2018

This IDC study contains a five-year forecast for the worldwide and U.S. markets for human resource management services, including discrete HR outsourcing (i.e., processing), HR consulting, and full-service ...

  • Industries : Human Resources
  • Countries : World, United States
Talentsoft Emerging as a "Vendor to Watch" in Europe

Talentsoft Emerging as a "Vendor to Watch" in Europe

  • $ 1500
  • Industry report
  • October 2018

This IDC Market Note provides key takeaways from Club Talentsoft held in Amsterdam earlier this year. The document presents some of the vendor's technology initiatives and its collaboration with Raet, ...

  • Industries : Human Resources
  • Countries : United Kingdom, Europe, World, Netherlands
IDC's Worldwide Advertising Software Taxonomy, 2018

IDC's Worldwide Advertising Software Taxonomy, 2018

  • $ 4500
  • Industry report
  • October 2018

This IDC study features the worldwide advertising software taxonomy, which defines the segments IDC uses to track, analyze, and forecast the advertising software industry. This taxonomy is the basis fo ...

  • Industries : Advertising, Advertising, Advertising and Marketing, Software
  • Countries : World
Worldwide Contact Center Applications Software Forecast, 2018-2022: Cloud Reaching 50% by 2022

Worldwide Contact Center Applications Software Forecast, 2018-2022: Cloud Reaching 50% by 2022

  • $ 4500
  • Industry report
  • October 2018

This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, ...

  • Industries : Business Process Outsourcing, Call Center, Software, Advanced IT, ICT
  • Countries : World
Bridging the Talent Gap in Europe

Bridging the Talent Gap in Europe

  • $ 4500
  • Industry report
  • October 2018

This IDC Market Perspective presents results from a series of interviews with large European employers on issues around hiring, retention, and upskilling -- and the skills that are needed now and in the ...

  • Industries : Education and Training
  • Countries : Europe
The Carrier Conundrum: Data-Driven Transformation

The Carrier Conundrum: Data-Driven Transformation

  • $ 4500
  • Industry report
  • October 2018

Communication SPs (CSP) today face a new breed of challenges borne from fast-evolving and increasingly unfamiliar market environments. In response, they have implemented tactical solutions which have only ...

  • Industries : Advertising and Marketing, Advertising, Advertising
  • Countries : World, Asia, Singapore
Japan Unified Communications and Collaboration Market Shares, 2017: Accelerating Cloud Shift

Japan Unified Communications and Collaboration Market Shares, 2017: Accelerating Cloud Shift

  • $ 4500
  • Industry report
  • October 2018

This IDC study is a translation of the Japanese document IDC #JPJ42926418. It presents market shares analyses based on the vendors' revenue performances in the Japan unified communications and collaborative ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : Japan
Worldwide Contact Center Applications Market Shares, 2017: Cloud-Based Products Continue Slow Transition

Worldwide Contact Center Applications Market Shares, 2017: Cloud-Based Products Continue Slow Transition

  • $ 4500
  • Industry report
  • September 2018

This IDC study examines the worldwide contact center applications market for 2015-2017. Revenue and market share of the leading vendors are provided for 2017."Customer experience is a key motivator fo ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : World
Worldwide and U.S. IT Consulting Services Market Shares, 2017: Larger Vendors Continue to Thrive

Worldwide and U.S. IT Consulting Services Market Shares, 2017: Larger Vendors Continue to Thrive

  • $ 4500
  • Industry report
  • September 2018

This IDC study provides a review of the top 10 IT consulting services vendors as ranked by total worldwide and U.S. IT consulting services revenue."The top 10 IT consulting vendors continue to outpace ...

  • Industries : Consulting, IT Services, IT Consulting, IT Consulting
  • Countries : World, United States
Key Criteria for Evaluating Finance and Accounting  Business Process Outsourcing Providers

Key Criteria for Evaluating Finance and Accounting Business Process Outsourcing Providers

  • $ 4500
  • Industry report
  • September 2018

This IDC Perspective provides five key areas of consideration when evaluating finance and accounting BPO providers."A provider's ability to transform end-to-end processes by leveraging new technologies ...

  • Industries : Business Process Outsourcing
  • Countries : World
Using Advertising to Create Demand: The Impact  of Technology

Using Advertising to Create Demand: The Impact of Technology

  • $ 4500
  • Industry report
  • September 2018

This IDC Perspective explores the reasons for a shift in ways specific technologies are changing advertising. Even the stalwart bastion of awareness marketing now contributes to demand tactics. As advertising ...

  • Industries : Advanced IT, Advertising and Marketing, Advertising, Advertising
  • Countries : World
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2018: Human Resources

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2018: Human Resources

  • $ 4500
  • Industry report
  • September 2018

This IDC study presents IDC's first digital transformation (DX) use case taxonomy for human resource management. It includes descriptions of the strategic priority, programs, and use cases for this horizontal ...

  • Industries : Advanced IT, Human Resources
  • Countries : World
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2018: Facility Management

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2018: Facility Management

  • $ 4500
  • Industry report
  • September 2018

This IDC study presents IDC's first digital transformation (DX) use case taxonomy for facility management. It includes descriptions of the strategic priority, programs, and use cases for this horizontal ...

  • Industries : Advanced IT, Maintenance and Cleaning Services
  • Countries : World
Worldwide Digital Advertising Software Market Shares, 2017: Despite Intense M&A Activity, Still a Fragmented Market

Worldwide Digital Advertising Software Market Shares, 2017: Despite Intense M&A Activity, Still a Fragmented Market

  • $ 4500
  • Industry report
  • September 2018

This IDC study provides worldwide market share data for the digital advertising software market for 2017."The ad tech segment is still very fragmented," said Karsten Weide, VP of Media and Entertainment, ...

  • Industries : Advertising and Marketing, Advertising, Advertising
  • Countries : World
IDC MarketScape Criteria: Worldwide Contractual Print and Document Services Hardcopy 2018 Vendor Assessment

IDC MarketScape Criteria: Worldwide Contractual Print and Document Services Hardcopy 2018 Vendor Assessment

  • $ 4500
  • Industry report
  • September 2018

This IDC Market Perspective provides a description of the market definitions and assessment criteria for IDC MarketScape: Worldwide Contractual Print and Document Hardcopy Services 2018 Vendor Assessment ...

  • Industries : Consulting
  • Countries : World

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