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Business Services Industry Analysis, December 2016 (p6)

151-180 of about 400 reports

Japan Enterprise Strategy of Human Resources Management User Perception and Needs 2016

Japan Enterprise Strategy of Human Resources Management User Perception and Needs 2016

  • $ 4500
  • Industry report
  • December 2016

This IDC study takes a look at the low birthrate and aging population issues that are growing more serious in Japan causing concerns over securing workforce in the coming years and increasing the complexity ...

  • Industries : Human Resources
  • Countries : Japan
Preparing for the Next Stage of Customer Service and Support

Preparing for the Next Stage of Customer Service and Support

  • $ 3500
  • Industry report
  • December 2016

This IDC study provides actionable advice for customer interaction leaders and their counterparts in IT who need to understand the impending demands on their customer service and support capabilities. ...

  • Industries : Internet Of Things, Advanced IT, Call Center, Business Process Outsourcing
  • Countries : World
IDC PlanScape: Product Management Within IT for  Digital Innovation

IDC PlanScape: Product Management Within IT for Digital Innovation

  • $ 4500
  • Industry report
  • December 2016

This IDC study is part of a three-part series that focuses on IT product management roles that a have critical influence in the innovation phase of a product life cycle."The new IT product management role ...

  • Industries : Consulting, ICT
  • Countries : World
Business Strategy: U.S. Healthcare Provider IT Consulting and IT Outsourcing Market Overview, 2016

Business Strategy: U.S. Healthcare Provider IT Consulting and IT Outsourcing Market Overview, 2016

  • $ 4500
  • Industry report
  • December 2016

This IDC Health Insights report describes the current status of and drivers of demand for IT consulting, systems integration, and IT outsourcing spending among midtier, large, and very large hospitals ...

  • Industries : IT Services, Consulting
  • Countries : United States
Rethinking the Role of Events

Rethinking the Role of Events

  • $ 500
  • Industry report
  • December 2016

This IDC Insight examines the new role of events in the digital era. Events continue to be the second-highest area of investment in the tech marketing programs budget, only advertising spend is larger. ...

  • Industries : Advertising and Marketing
  • Countries : World
Business Strategy: Wholesale Distribution 2016-2017 Investment Guide

Business Strategy: Wholesale Distribution 2016-2017 Investment Guide

  • $ 4500
  • Industry report
  • December 2016

This IDC Manufacturing Insights report presents IT budget benchmark data and priorities for the wholesale distribution industry. The role of wholesale distribution is changing. IDC believes that wholesale ...

  • Industries : Wholesaling, Wholesaling, Advanced IT, Retail
  • Countries : World
Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues

Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues

  • $ 4500
  • Industry report
  • December 2016

This IDC study examines the customer service applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."The customer service applications market remains a ...

  • Industries : Call Center, Business Process Outsourcing, Software
  • Countries : World
Japan Document Outsourcing Services Forecast, 2016-2020

Japan Document Outsourcing Services Forecast, 2016-2020

  • $ 4500
  • Industry report
  • November 2016

This IDC study is a translation of the Japanese document IDC #JPJ40597716 that summarizes the revenue performance of the Japan outsourced document services market in 2015, and provides a forecast for the ...

  • Industries : Business Process Outsourcing
  • Countries : Japan
Worldwide and U.S. Business Consulting Services  Forecast Update, 2016-2020

Worldwide and U.S. Business Consulting Services Forecast Update, 2016-2020

  • $ 4500
  • Industry report
  • November 2016

This IDC study provides updated forecasts through an analysis of the worldwide and U.S. business consulting markets by consulting service line. It updates the forecast reported in Worldwide and U.S. Business ...

  • Industries : Business Consultancy and Audit
  • Countries : World
Cisco Partner Summit Part 2: Addressing Key Messages  for Partners

Cisco Partner Summit Part 2: Addressing Key Messages for Partners

  • $ 1500
  • Industry report
  • November 2016

This IDC Flash discusses Cisco's second Partner Summit of the year, held on November 1, 2016, in San Francisco, California. We believe it was a significant event for the networking and services company ...

  • Industries : Consulting
  • Countries : World
2015 Profitability in the Worldwide Services Market

2015 Profitability in the Worldwide Services Market

  • $ 3500
  • Industry report
  • November 2016

This IDC study analyzes profitability trends in the services market as a whole and then provides quantitative metrics and commentary for profitability by type of service, geography, and vertical. This ...

  • Industries : Business Process Outsourcing
  • Countries : World
Business Strategy: The Outlook for Healthcare Payer Outsourcing Deal Makings Is Positive; Strategic Deals Are  on Hold

Business Strategy: The Outlook for Healthcare Payer Outsourcing Deal Makings Is Positive; Strategic Deals Are on Hold

  • $ 4500
  • Industry report
  • November 2016

This IDC study discusses how data on outsourcing deals since 2008 indicates a brightening perspective despite the pall cast by political uncertainty over this highly politicized industry segment. IDC's ...

  • Industries : Business Process Outsourcing, Healthcare, IT Services, IT Outsourcing, IT Outsourcing
  • Countries : World
IDC MaturityScape: Healthcare Payer BPO Relationship 1.0

IDC MaturityScape: Healthcare Payer BPO Relationship 1.0

  • $ 4500
  • Industry report
  • November 2016

This IDC study presents a framework that defines the maturity of a healthcare payer's BPO relationships in multiple dimensions (strategy, offerings, people, process, technology). Legal provisions such ...

  • Industries : Business Process Outsourcing
  • Countries : World
IDC MaturityScape: Healthcare Provider BPO Relationship 1.0

IDC MaturityScape: Healthcare Provider BPO Relationship 1.0

  • $ 4500
  • Industry report
  • November 2016

This IDC study presents a framework that defines the maturity of a healthcare provider's BPO relationship. Major trends are driving providers to reprioritize strategies and reevaluate their BPO relationships. ...

  • Industries : Business Process Outsourcing
  • Countries : World
Oracle Consulting Services Strategy Refreshed at OpenWorld 2016

Oracle Consulting Services Strategy Refreshed at OpenWorld 2016

  • $ 1500
  • Industry report
  • October 2016

IDC caught up with Oracle Consulting (OC) leadership at Oracle OpenWorld this year and confirmed its consulting strategy will be dominated by efforts to onboard clients to Oracle's cloud solutions as rapidly ...

  • Industries : Consulting, Advanced IT
  • Countries : World
Reklama 2016, Moscow: Modern Advertising Technologies and Standards

Reklama 2016, Moscow: Modern Advertising Technologies and Standards

  • $ 1500
  • Industry report
  • October 2016

This IDC Flash highlights the main advertising technologies showcased at the recent Reklama 2016 exhibition in Moscow and, drawing on quarterly IDC research, presents them in the broader context of the ...

  • Industries : Advertising, Advertising, Advertising and Marketing, Media and Entertainment
  • Countries : Russia
Western Europe IT Outsourcing Market Shares, 2015: A Market in Need of Modernization

Western Europe IT Outsourcing Market Shares, 2015: A Market in Need of Modernization

  • $ 4500
  • Industry report
  • October 2016

This IDC study analyzes the performance of the top IT outsourcing vendors in Western Europe and compares them with overall market trends, highlighting vendors that shaped the year based on either business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Services, Business Process Outsourcing, Advanced IT
  • Countries : Europe, Western Europe
Western Europe Print Services Market Shares, 2015: Shifting Market Dynamics as the Market Matures

Western Europe Print Services Market Shares, 2015: Shifting Market Dynamics as the Market Matures

  • $ 4500
  • Industry report
  • October 2016

Market share is derived from information collected from hardcopy manufacturers and other print services providers, as well as IDC primary research and information in the public domain. This study provides ...

  • Industries : Knowledge Management
  • Countries : Europe, Western Europe
Tessi Further Integrates Payment Processing and Customer Experience Services in Overall BPO Offer

Tessi Further Integrates Payment Processing and Customer Experience Services in Overall BPO Offer

  • $ 3500
  • Industry report
  • October 2016

This IDC Vendor Profile features Tessi, a leading European BPO provider. It offers an overview of its operations, including latest acquisitions, business value proposition, target customers, go-to-market ...

  • Industries : Business Process Outsourcing
  • Countries : France
OneSource Virtual: Pioneer Business-Process-as-a-Service Provider Creating Value for Customers Through  Workday Expertise

OneSource Virtual: Pioneer Business-Process-as-a-Service Provider Creating Value for Customers Through Workday Expertise

  • $ 3500
  • Industry report
  • October 2016

This IDC Vendor Profile examines OneSource Virtual, a leading global business-process-as-a-service provider, dedicated exclusively to the Workday application, providing end-to-end services such as strategic ...

  • Industries : Business Process Outsourcing
  • Countries : World, United Kingdom
Navigating Decision Gaps: Sales Enablement

Navigating Decision Gaps: Sales Enablement

  • $ 500
  • Industry report
  • September 2016

This IDC Insight examines the common decision gaps that can prevent marketers from executing effective sales enablement initiatives. Decision gaps exist wherever missing information prevents effective ...

  • Industries : Marketing, Advertising and Marketing
  • Countries : World
Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

  • $ 4500
  • Industry report
  • September 2016

This IDC study examines the worldwide contact center applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."One can argue that the contact center leads ...

  • Industries : Business Process Outsourcing, Call Center
  • Countries : World
IDC PlanScape: Cognitive/Artificial Intelligence in  Retail Marketing

IDC PlanScape: Cognitive/Artificial Intelligence in Retail Marketing

  • $ 4500
  • Industry report
  • September 2016

This IDC study examines the application of cognitive software and artificial intelligence in marketing to improve top-line results, campaign performance, customer loyalty, omni-channel outcomes, knowledge ...

  • Industries : Advanced IT
  • Countries : World
Japan Government Markets Business IT Usage of the 3rd Platform 2016

Japan Government Markets Business IT Usage of the 3rd Platform 2016

  • $ 4500
  • Industry report
  • September 2016

This IDC study explores and analyzes the Japan 3rd Platform market with a focus on government, municipals, healthcare, and education segments. These segments are in severe financial environments. Thus, ...

  • Industries : Advanced IT, ICT
  • Countries : Japan
Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

  • $ 4500
  • Industry report
  • September 2016

This IDC study is a translation of the Japanese document IDC #JPJ40593816, which analyzes the market share of vendors in the Japan CRM application market based on their individual shipment revenue. IDC ...

  • Industries : Call Center, Business Process Outsourcing, Software
  • Countries : Japan
Hewlett Packard Enterprise Storage Consulting Services: Advise, Transform, and Integrate

Hewlett Packard Enterprise Storage Consulting Services: Advise, Transform, and Integrate

  • $ 3500
  • Industry report
  • August 2016

This IDC Vendor Profile analyzes the Storage Consulting practice within Hewlett Packard Enterprise's Technology Services organization. The Vendor Profile reviews key success factors including company strategy, ...

  • Industries : Consulting
  • Countries : World
U.S. Mobile Business Services Forecast, 2016-2020

U.S. Mobile Business Services Forecast, 2016-2020

  • $ 4500
  • Industry report
  • August 2016

This IDC study analyzes the U.S. mobile business services market outlook for 2016-2020. It sets the forecast within the context of the overall mobile services market, including the consumer segment. This ...

  • Industries : Mobile Services
  • Countries : United States
Japan Unified Communications and Collaboration Market Shares, 2015: IP Telephony, Collaboration, Conferencing System, and Contact Center System

Japan Unified Communications and Collaboration Market Shares, 2015: IP Telephony, Collaboration, Conferencing System, and Contact Center System

  • $ 4500
  • Industry report
  • August 2016

This IDC study is a translation of the Japanese document IDC #JPJ40608016 that presents market shares analysis based on vendors' factory revenue performance in the Japan unified communications and collaborative ...

  • Industries : Unified Communication, Business Process Outsourcing, Call Center
  • Countries : Japan
Chief Learning Officer Survey: Learning Budgets Stable, Increased Focus on Relevance to Maximize Benefit

Chief Learning Officer Survey: Learning Budgets Stable, Increased Focus on Relevance to Maximize Benefit

  • $ 3500
  • Industry report
  • August 2016

This IDC study presents recent survey data on how companies are investing their training dollars, in what learning technology and learning services areas, and where spending will change from 2016 to 2017. ...

  • Industries : Education and Training
  • Countries : World
Latin America Security Solution Market

Latin America Security Solution Market

  • $ 5000
  • Industry report
  • August 2016

The technology environment in Latin American organizations is at an unprecedented turning point, with multiple variables in convergence at the same time creating an unusual stress to the IT security department. ...

  • Industries : Cybersecurity, Security Services, ICT
  • Countries : Latin America

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